TRUNK(HOTEL)CAT STREET

Hotels
9 (284 reviews)
5-31 Jingumae, Shibuya-Ku , Tokyo , jp

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Children allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Trendy ambiance
Comfortable rooms
Cons:
Room size issues
Inconsistent wifi
Noise from events

Categories

Cleanliness
8.58
Room cleanliness was noted positively, though concerns about noise from weddings were raised.
Service
9.55
Staff was consistently described as kind and attentive, enhancing overall guest experience.
Location
9.59
The hotel location is highly praised, being central and convenient to various attractions.
Room Quality
8.54
Some rooms were smaller than expected and quality was noted as needing improvement.
Amenities
9.07
Amenities were appreciated but drawbacks like the lack of a bathtub or gym were mentioned.
Value for Money
8.03
Some guests feel the price did not match the value received, especially for room size.
Food and Beverage
9.08
Food offerings were well-received overall, but a specific breakfast complaint was voiced.
Overall Experience
9.55
Overall experience was heavily positive, with many mentioning a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:06

Property Description

Modern and Convenient Accommodation
Trunk (Hotel) is ideally situated just an 11-minute walk from JR Shibuya Station, offering free WiFi throughout the property. The hotel features a bar, 2 dining options, and a designated smoking area, catering to various guest preferences.

Exceptional Services and Facilities
With a 24-hour front desk providing concierge service and complimentary luggage storage, guests can enjoy a hassle-free stay. The shared garden, terrace, and gift shop on-site offer opportunities for relaxation and souvenir shopping.

Comfortable and Well-Equipped Rooms
Each carpeted room at Trunk (Hotel) is equipped with air conditioning, soundproofing, and a flat-screen TV with satellite channels. Guests can indulge in amenities such as a minibar, free toiletries, and bathrobes, with some units featuring private terraces or balconies for added luxury.

Book your stay at Trunk (Hotel) now to experience a blend of modern comforts and exceptional hospitality.

Important information:

Please contact the property at least 3 days in advance if you would like to plan a social gathering in the Dining Suite or Suite with Terrace.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 284 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 9.07
Value for Money: 8.03
Food and Beverage: 9.08
Overall Experience: 9.55
D
Diego • couple • ar
6
2026-04-17 • via Nuitee
P
Peter • couple • au
10
2026-04-16 • via Nuitee
S
Steph • family_with_children • sg
9
2026-04-13 • via Nuitee
L
LUIGI • solo_traveller • it
7
2026-04-08 • via Nuitee
S
Shadi • family_with_children • us
10
2026-04-04 • via Nuitee
J
Judy • couple • us
10
A beautiful hotel with amazing service.
Pros:

This is a beautiful hotel that is staffed by very professional, pleasant and helpful staff. Everything we asked for was arranged easily and with a helpful attitude. The rooms are comfortable and beautifully appointed. Even the standard room, which is not big, is very well stocked and organized. The lounge/bar/ lobby area is a great place to hang out, with comfortable seating and plenty of space.

Cons:

Really, everything was perfect.
Maybe I would like it better if it was a bit closer to the metro stop, but that is not something that can be changed.

2026-03-26 • via Nuitee
J
jasmina • extended_group • us
10
Super welcoming and relaxing
Pros:

The staff
The design
Incredible staff

Cons:

Walk to town in city but quiet enough at night

2026-03-22 • via Nuitee
V
Vitriani • couple • us
10
2026-03-22 • via Nuitee
J
Jasjiv • couple • in
7
Great location; chaotic hotel
Pros:

Breakfast was surprisingly awful; tried avocado toast & eggs benny; cluttered plate w/ god-awful sausage, which took an inordinately long time. No regular granola; only yogurt, which we had to pay for. Better a simple buffet....

Cons:

The hotel is at the intersection of hipsterville & a railway platform. The owner has figured out how to sweat every asset of the hotel (entrance leads to two pvt-function halls) & a Wework-like lobby; all of this is great for his biz, but not so nice for hotel residents, where just navigating the lobby can give you a headache.

Poorly designed rooms: no closet space nor place for bags; a bed pushed up against a wall and a needlessly long desk, which itself has to be navigated by stepping over an extended bed platform?!

2026-03-16 • via Nuitee
D
Dana • couple • de
9
Pros:

Das Hotel liegt super schön und alle sind wirklich total nett und freundlich!

Cons:

Das Zimmer an sich war sehr schön und auch gut ausgestattet, das Bett war allerdings leider etwas klein.

2026-03-12 • via Nuitee
L
Leon • couple • ca
10
Pros:

The staff we all amazing and extremely friendly and helpful

2026-02-27 • via Nuitee
A
Alexandre • couple • hk
9
Amazing !
Pros:

An amazing location in shibuya with a top notch service.
Breakfast in a garden
One of the best hotel we did in Tokyo !

Cons:

Nothing

2026-02-27 • via Nuitee
E
Erin • couple • gb
4
Pros:

The location was great

Cons:

It was way too expensive for what it was . We booked it to treat ourselves but it was the worst room we stayed in on the trip

2026-02-24 • via Nuitee
G
Gunpong • couple • th
10
Great.
Pros:

Location. Atmosphere. Staffs

Cons:

Nothing

2026-02-13 • via Nuitee
A
Aki • solo_traveller • jp
10
2026-02-11 • via Nuitee
R
Rob • couple • gb
10
Felt like coming home to old friends everyone
Pros:

Design and from of house team. Location also amazing.

Rina”s customer service, warm and professionalism was exceptional.

Cons:

That I had to leave.

2026-02-08 • via Nuitee
D
Dominik • couple • gr
9
2026-01-28 • via Nuitee
V
Vaughan • family_with_children • au
10
The Trunk is my new Hotel Benchmark 11/10
Pros:

The Trunk experience has spoilt any future hotel stay forever. We received a very unexpected upgrade to the most amazing room with every facility imaginable. It has set a new benchmark.

Cons:

Nothing

2026-01-26 • via Nuitee
S
Sarah • couple • au
10
A beautiful retreat from the city scape.
Pros:

A great location! Beautiful surroundings even though in a city area. The staff were very friendly and helpful. We wished we could have stayed longer.

2026-01-23 • via Nuitee
J
Jennifer • family_with_children • us
7
Short and sweet
Pros:

Liked the location, facilities and cleanliness of the room.

Cons:

Not worth 900$ a night - there are other hotels that could provide more for that price!

2026-01-20 • via Nuitee