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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Chapel/shrine
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Shared lounge/TV area
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Wheelchair accessible
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Kid meals
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Snack bar
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Nightclub/DJ
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Outdoor furniture
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Wine/champagne
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Airport pick up
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Coffee Shop on site
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Fruits
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Yoga classes
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Walking tours
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Breakfast takeaway containers
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Key card access
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Tour/class on local culture
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Temporary art galleries
Review Highlights
Categories
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Property Description
Modern and Convenient Accommodation
Trunk (Hotel) is ideally situated just an 11-minute walk from JR Shibuya Station, offering free WiFi throughout the property. The hotel features a bar, 2 dining options, and a designated smoking area, catering to various guest preferences.
Exceptional Services and Facilities
With a 24-hour front desk providing concierge service and complimentary luggage storage, guests can enjoy a hassle-free stay. The shared garden, terrace, and gift shop on-site offer opportunities for relaxation and souvenir shopping.
Comfortable and Well-Equipped Rooms
Each carpeted room at Trunk (Hotel) is equipped with air conditioning, soundproofing, and a flat-screen TV with satellite channels. Guests can indulge in amenities such as a minibar, free toiletries, and bathrobes, with some units featuring private terraces or balconies for added luxury.
Book your stay at Trunk (Hotel) now to experience a blend of modern comforts and exceptional hospitality.
Please contact the property at least 3 days in advance if you would like to plan a social gathering in the Dining Suite or Suite with Terrace.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
Trendy, well located hotel with a vibe! The location is hard to beat (very close to cool coffee shops, clothing shops, and it’s very well connected). Other highlights included the pillows and shower pressure.
The room and bed was small. No other issues at all!
Well located
Unfortunately, my experience was seriously affected by a security issue surrounding my booking. After making my reservation, I was contacted by two separate fraudulent parties who had access to specific details relating to my stay and used that information to send convincing payment requests.
The messages appeared legitimate enough that I initially provided payment information before realising they were fraudulent and immediately freezing my card. Given the level of booking-specific information these parties had, I was extremely concerned about how my personal and reservation data had been accessed.
Regardless of where the security breach occurred, this left me feeling very vulnerable and significantly impacted my trust in the booking process. I would strongly encourage the hotel and its booking partners to investigate how guest information is being accessed and ensure stronger safeguards are in place. There was very little reassurance, no clear explanation of what would be done to investigate the matter, and no meaningful follow-up. Given that this involved my personal and financial security, I would have expected a much more proactive and reassuring response.
Super professional, super efficient well well well placed. Not sure it’s of my interest to provide too many compliment as it will be busy on my next arrival smiling face.
emplacement
Chambre petite, décoration nulle, rapport qualité prix très mauvais, hôtel max 3 étoiles. prix incompréhensible, 5 étoiles incompréhensibles
L’emplacement est top, calme tout en étant près de rues très animées.
La déco est jolie.
On avait une très belle terrasse avec notre suite familiale.
Ils ont été plutôt arrangeants pour mettre un lit supplémentaire payant.
Généreux sur les bouteilles d’eau et produits de toilette.
Quasi aucun rangement. Un tout petit placard penderie ( les cintres faces à nous), genre placard à balais. Étonnant pour une chambre pour 4. Résultat toutes les valises ouvertes par terre.
Pas de place non plus au niveau des lits superposés. Éclairage pas fonctionnel, on était obligé de se lever pour éteindre même pour les lampes de chevet. Juste une lampe sur la terrasse.qui doit faire 30/40m2, donc vraiment très tamisée le soir pour y dîner.
Une odeur désagréable dans la chambre.
Petit déjeuner pas bon, peu de choix et vraiment pas généreux. Système de menu ( un plat + une boisson), les plats n’ont aucun intérêt et sont sans saveur, les verres de jus d’orange rempli au tiers quant au thé, peu de choix et juste une petite tasse, pas de théière. Sans parler de tous les suppléments, pour avoir un jus pressé , du saumon avec les œufs brouillés etc. Nous avons trouvé que ce n’était ni bon et ni généreux pour le prix et le standing de l’hôtel. Nous l’avons dit au personnel qui n’y pouvait pas grand chose, mais qui s’est mis en quatre le jour d’après ( double dose de sirop pour les pancakes ! ).
On a aussi voulu essayer le room service pour le dernier soir, peu de choix sur la carte et pas de basique, le burger par exemple n’est pas servi le soir.
C’était notre dernier hôtel après un périple de 3 semaines au Japon, le plus cher et celui que nous avons le moins aimé.
Le rapport qualité prix n’est pas bon.
Very nice neighborhood, and nice lounge and bar.
The room was damp and had a stale smell to it even with the AC on. The fan of the AC was not really changable so it was either hot or windy and cold.
Super chic and clean, the room was a good size. Drinks at the bar were delicious and breakfast was amazing!
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