TRUNK(HOTEL)CAT STREET

Hotels
9 (307 reviews)
5-31 Jingumae, Shibuya-Ku , Tokyo , jp

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Children allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
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Review Highlights

Pros:
Great location
Friendly staff
Trendy ambiance
Comfortable rooms
Cons:
Room size issues
Inconsistent wifi
Noise from events

Categories

Cleanliness
8.58
Room cleanliness was noted positively, though concerns about noise from weddings were raised.
Service
9.55
Staff was consistently described as kind and attentive, enhancing overall guest experience.
Location
9.59
The hotel location is highly praised, being central and convenient to various attractions.
Room Quality
8.54
Some rooms were smaller than expected and quality was noted as needing improvement.
Amenities
9.07
Amenities were appreciated but drawbacks like the lack of a bathtub or gym were mentioned.
Value for Money
8.03
Some guests feel the price did not match the value received, especially for room size.
Food and Beverage
9.08
Food offerings were well-received overall, but a specific breakfast complaint was voiced.
Overall Experience
9.55
Overall experience was heavily positive, with many mentioning a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:06

Property Description

Modern and Convenient Accommodation
Trunk (Hotel) is ideally situated just an 11-minute walk from JR Shibuya Station, offering free WiFi throughout the property. The hotel features a bar, 2 dining options, and a designated smoking area, catering to various guest preferences.

Exceptional Services and Facilities
With a 24-hour front desk providing concierge service and complimentary luggage storage, guests can enjoy a hassle-free stay. The shared garden, terrace, and gift shop on-site offer opportunities for relaxation and souvenir shopping.

Comfortable and Well-Equipped Rooms
Each carpeted room at Trunk (Hotel) is equipped with air conditioning, soundproofing, and a flat-screen TV with satellite channels. Guests can indulge in amenities such as a minibar, free toiletries, and bathrobes, with some units featuring private terraces or balconies for added luxury.

Book your stay at Trunk (Hotel) now to experience a blend of modern comforts and exceptional hospitality.

Important information:

Please contact the property at least 3 days in advance if you would like to plan a social gathering in the Dining Suite or Suite with Terrace.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 307 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 9.07
Value for Money: 8.03
Food and Beverage: 9.08
Overall Experience: 9.55
T
Tom • couple • gb
7
Underwhelming and overpriced. Would not recommend.
Pros:

Great location at the top of Shibuya, easy to walk to Harajuku village, Omotesando and Aoyama. Choice is limited at breakfast, but it is a good breakfast.

Staff are really nice, but very hit and miss depending who you get.

Cons:

Punishingly underwhelming hotel, clever photography and staging hide a dated, tired and basic space that is wildly over-priced for what it is - even by Tokyo standards.

Dark rooms are cramped and full of furniture. We could not open both bags on the floor at the same time. Bathroom was maybe 1.4 x 1.6m so only one person could go in there at a time. Feels a bit like you are staying in a teenagers bedroom

Loud event space next door

Despite having the space for it, the bed is pushed up against the wall, so you have to shuffle down the bed to get in and out waking your partner every time

2026-06-05 • via Nuitee
D
Daniel • solo_traveller • de
9
2026-06-05 • via Nuitee
K
Kerri • family_with_children • us
9
Great location walkable to stores and restaurants.
Pros:

It was tucked away in a quiet street just steps away from main areas such as Shibuya Crossing. Also around the hotel provide unique little shops.

2026-06-04 • via Nuitee
S
sharon • couple • il
9
2026-05-24 • via Nuitee
E
Eric • couple • au
10
2026-05-15 • via Nuitee
V
Victoria • couple • il
10
2026-05-11 • via Nuitee
P
Pablo Jose • couple • ec
9
2026-05-08 • via Nuitee
C
Carlo • couple • us
7
2026-05-04 • via Nuitee
O
Olivia • family_with_children • fr
10
Merveilleux
Pros:

Lieu fantastique

Cons:

Rien

2026-05-04 • via Nuitee
A
Alex • family_with_children • ch
9
2026-05-03 • via Nuitee
A
Alexandra • couple • fr
10
2026-04-27 • via Nuitee
S
Sharathchandra Reddy • couple • in
10
2026-04-22 • via Nuitee
J
Jaymee • extended_group • us
10
2026-04-22 • via Nuitee
C
Carly • solo_traveller • au
10
2026-04-21 • via Nuitee
D
Diego • couple • ar
6
2026-04-17 • via Nuitee
P
Peter • couple • au
10
2026-04-16 • via Nuitee
S
Steph • family_with_children • sg
9
2026-04-13 • via Nuitee
L
LUIGI • solo_traveller • it
7
2026-04-08 • via Nuitee
S
Shadi • family_with_children • us
10
2026-04-04 • via Nuitee
J
Judy • couple • us
10
A beautiful hotel with amazing service.
Pros:

This is a beautiful hotel that is staffed by very professional, pleasant and helpful staff. Everything we asked for was arranged easily and with a helpful attitude. The rooms are comfortable and beautifully appointed. Even the standard room, which is not big, is very well stocked and organized. The lounge/bar/ lobby area is a great place to hang out, with comfortable seating and plenty of space.

Cons:

Really, everything was perfect.
Maybe I would like it better if it was a bit closer to the metro stop, but that is not something that can be changed.

2026-03-26 • via Nuitee