Capital O Amerihost Inn and Suites Fulton Hwy 54 MO

Check in was horrible. The person behind the counter was new and inadequately trained or just incompetent. In addition to taking 45 minutes to check in with only 1 family ahead of me, the hotel required a $50 room deposit in addition to the room charge. In order to get a refund you were told to write down your credit card number and expiration date on a sheet of paper which I was told would be "safely" kept and then destroyed.
The hotel was clean, however the towels were either cheap or washed too many times, and the wash clothes had stains on them.
Breakfast was non existent. They forgot to make the coffee, and the machine they use to make it takes at least 30 minutes. They did have orange juice, apples, and a toaster, but you had to bring your own bread.
I have stayed in worse, but I don't stay in those again either, as I won't be returning here.
If you stay here I hope you have a better experience than I did.

The staff and service was hit and miss basically it friended I'm assuming in the attitude and time of the day I spoke to several employees but however or whatever my complaint or request was accommodated no matter how difficult . At least that's hos it was phrased to me "difficult requests. Irregardless every task was eventually executed to the smallest of details save requests I was actually sometimes impressed house keeping and concierge and grind maintenance need a raise he not so much to thank you for the feedback request it's not a comparison overall I just watching satisfied the unnecessary outweighed the entire trip. Honestly but I would book again it's #2 in my to 5 of the LAST RESORTS resort list 3.7 stars

Toilet was plugged when we arrived.

Okay for pet. Did not use the pool.

Staff was very helpful and friendly

we never received our “security deposit” back. We weren’t aware of a security deposit until check in either, and then it was non refundable and we couldn’t cancel.

This hotel has that late 80's to early 90's vibe to it. Just a very nice but kinda off in the back off the road kind of hotel. I'd go back to again.

I paid for 2 rooms with king size bed and got only one room and the 2nd came with 2 queen beds

I liked the in room spa tub

We were extremely disappointed with our stay at this hotel. The shower head was literally held on with zip ties and looked like it came out of a motorhome from the 80s. The carpet was so dirty it left our socks black.

On top of that, the plumbing was incredibly loud—you could hear every time anyone in the building used their bathroom, day or night. It made it nearly impossible to relax or get a decent night’s sleep.

I realize it was the only hotel in town, so we were hopeful it might be a hidden gem—but unfortunately, that was not the case. Definitely would not stay here again.

It could have been better. The owner needs to fix lots of things in probably all of the rooms.

You get what you pay for. The room smelled of mold and bleach and the carpet was soaking wet.

Rooms were not ready when we arrived. The staff had to go physically check four rooms before finding a clean one for us. The entire property, front lobby, stairwell, hallways smelled like marijuana. When we came back around 11:30 pm people were sitting outside the pool area smoking marijuana.

Room still had dirty
Sheets in the sink

The hot tub wasn’t working. And when we woke up in the morning to make a pot of coffee, a roach crawled out of the coffee pot. Besides that everything else was OK.

The bed only had a sheet on it, when asked for blankets they didn’t have king size, the toilet would not flush, the staff walk around barefoot, they charged me a pet deposit-every member of the staff was in my room working in something… I don’t have a pet and that was easy to confirm.. but had to arrange a special refund request- no clock in the room.. STAY AWAY FROM THIS PLACE

Best hotel experience ive had my whole life and im 44 years

Ice machine didn’t work

Staff are decent people, place is average at best, but it's quiet.

Excellent service