Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Great breakfast
Cons:
Poor cleanliness
Rude service

Categories

Cleanliness
7.13
Rooms had issues with dust and mold, not acceptable for Hilton standards.
Service
9.06
Service was often rude and dismissive, failing to address guest concerns adequately.
Location
10
Convenient location near Al Haram, although access can be tiring.
Room Quality
9.98
Rooms were generally comfortable, but initial cleanliness was poor.
Amenities
10
Amenities were decent with good access to the executive lounge and breakfast.
Value for Money
9.04
Experience did not meet expectations for a Hilton, affecting perceived value.
Food and Beverage
10
Breakfast was highly praised, although service issues were noted.
Overall Experience
10
Despite the issues, the location and breakfast were highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:58

Property Description

Majestic Views and Convenient Location
Experience breathtaking views and easy access to the Sacred Mosque at Hilton Makkah Convention Hotel. Located near the Haram and Al Shubaikah Umrah entrance Gate, our hotel is the perfect base for exploring the Holy City of Makkah.

Luxurious Amenities
Indulge in comfort with air-conditioned rooms, flat-screen TVs, and complimentary bathrobes and slippers. Stay connected with free WiFi throughout the property and enjoy the convenience of a 24-hour business center and front desk.

Culinary Delights and Relaxation
Savor delicious meals at our 3 restaurants, unwind with a coffee in the lounge, or enjoy a refreshing workout at the fitness center. Whether it's a business brunch or a leisurely drink, Hilton Makkah Convention Hotel caters to all your needs.

Ready to immerse yourself in luxury and convenience? Book your stay at Hilton Makkah Convention Hotel now to elevate your Makkah experience.

Important information:

Guests are kindly asked to present their passport and a bank card used for booking upon check-in. The guest who made the booking must be the holder of the bank card. In case a card is not presented, prepayment will be returned and a different payment method will be required.

In observance of the holy month of Ramadan, guests on a Bed and Breakfast plan may choose to partake on the traditional Sohour in place of the regular breakfast. Guests on a Dinner, Bed and Breakfast plan may choose to partake on the traditional Iftar and Sohour in place of the regular breakfast and dinner.

Family policy: Children up to 18 years old stay free (with parents can stay in the same bedding setup) when sharing a room with a paying adult on a room-only rate. Children 5 years and under enjoy complimentary meals. From 6 - 11 years old there is a 50% discount on meals. From 12 years old children are considered as an adult for meal charges.

Parking fee apply (third-party).

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Location

Guest Reviews

9.4
Based on 17051 reviews
Cleanliness: 7.13
Service: 9.06
Location: 10
Room Quality: 9.98
Amenities: 10
Value for Money: 9.04
Food and Beverage: 10
Overall Experience: 10
R
Resort15302464210 • Family
10
My amazing stay
Pros:

It was Amazing food was served hot room was large

2026-08-29 • via Tripadvisor
P
Pervaizhirani • Family • Karachi, Sindh Province
10
Enjoyed alot
Pros:

The rooms are hood and the best part is the temp is adjustable. The service and staff are rely helpfull. The breakfast buffet that we took had delicious meal although it was a little repetitive butvthe quality was good.

2026-08-29 • via Tripadvisor
سلطان • family_with_children • sa
10
اقامتي من 3 ليالي اشكر ريان العتيبي على تسهيل اجراءات الدخول وسرعة انجاز العمل لم ننتظر كثيراً واشكر عامل النظافه الدور
Pros:

المكان جميل

Cons:

قربه من الحرم 5 دقايق على الساحه

2026-08-29 • via Nuitee
H
Hassan Ali • family_with_children • om
9
ممتاز ورائع من حيث الموقع والمستوى
Pros:

فندق جميل وقريب جدا من الحرم المكي
نظيف وبه مرافق تفي بالغرض
موطفون متعاونون
مواقف السيارات جيدة وتسع للسيارات 4x4
بعض الغرف لها اطلاله مباشرة على ساحات الحرم المكي

Cons:

لاشي يذكر

2026-08-29 • via Nuitee
F
Faruk Serdar • solo_traveller • sa
9
2026-08-29 • via Nuitee
A
Ahmad • extended_group • jo
8
2026-08-29 • via Nuitee
K
Khaldoun • solo_traveller • qa
8
Pros:

الفندق نظيف جدا
الطاقم متعاون
الموقع كان قريبا من الحرم

Cons:

لم يتم تجهيز الغرفة على المستوى المطلوب..
لم يحضروا برانص الحمام
لم يحضروا القهوة والماء
لم يحضروا بلسم الشعر
لم يحضروا شفرات الحلاقة ومعجون الأسنان والفرشاة

2026-08-29 • via Nuitee
J
Josephine • extended_group • gb
10
2026-08-29 • via Nuitee
S
Sumaiya • solo_traveller • gb
7
Pros:

The room service by the bengali brother's was great! And location was convenient. And there is a food place downstairs which was yummy.

Cons:

Everytime you leave or enter the hotel you get bombarded with sales people. It gets annoying sometimes

2026-08-29 • via Nuitee
A
Abubakar • solo_traveller • ng
10
Pros:

Cleanness

2026-08-29 • via Nuitee
M
Muhammad T • solo_traveller • gb
10
2026-08-29 • via Nuitee
زهرة • couple • sa
9
2026-08-29 • via Nuitee
H
Hatem • solo_traveller • eg
8
Pros:

Location

Cons:

They took so long in check in and out

2026-08-29 • via Nuitee
L
lolwah • family_with_children • sa
10
اقامه جميله ورائعه
Pros:

كل شي جميل وراقي واستقبال اكثر من رائع موظفين الاستقبال في منتهى الرقي والاهتمام

Cons:

لا يوجد

2026-08-29 • via Nuitee
D
Dr. Fatema • family_with_children • kw
10
منتازة
Cons:

غرفة رجال الأعمال لم تكن مجهزه لطباعة وعمل مراسلتان

2026-08-29 • via Nuitee
S
Saad • couple • sa
10
2026-08-29 • via Nuitee
R
rafeid • solo_traveller • gb
10
2026-08-29 • via Nuitee
M
Mohammed • extended_group • bh
10
كانت اقامتي في الفهدق جميله جدا و ارغب في تكرارها مره اخرى
Pros:

المكان جميل و راقي جدا

Cons:

-

2026-08-29 • via Nuitee
H
hythm shabour • solo_traveller • sd
8
Pros:

Location is really good and accessptable

Cons:

The level of cleaning is not up to the level of Hilton in other cities

2026-08-29 • via Nuitee
6
634nedap • Solo travel
2
Terrible
Pros:

This location discriminates against women. I’m a Hilton Honors Gold member through my American Express Platinum Card, and I was treated horrendously at this hotel.

I arrived around 2 a.m. after approximately 17 hours of flying, completely exhausted and with my luggage. I was patiently waiting my turn at the front desk when the receptionist, Farris, allowed three men to cut in front of me. He clearly saw me standing there waiting, yet proceeded to serve all three men before addressing me. There was no explanation or apology. As a woman, watching three male guests be given priority while I was standing there first was incredibly disrespectful and made me feel discriminated against.

When he finally assisted me, he told me that because I had booked through a third party, he could not add my Hilton Honors Gold membership number to my stay. I booked using my American Express Platinum Card, which is the card that gives me Hilton Gold status in the first place. I have stayed at Hilton properties in Saudi Arabia before and have never experienced this issue. I have always been treated with hospitality and received my Gold benefits, including breakfast and welcome amenities such as fruit and chocolates.

At this hotel, I was treated like garbage. To make matters worse, Farris gave me an inactive room key. After 17 hours of travel and arriving at 2 a.m., I then had to drag my luggage across the hotel only to discover that the key he gave me did not work.

This was one of the worst Hilton experiences I have had. The lack of basic respect was bad enough, but watching three men be served ahead of me when I had clearly been waiting first made the experience especially disturbing.

I am making a formal complaint to Hilton and asking them to investigate what happened, including reviewing the front-desk camera footage from around 2 a.m. Hilton needs to address the discrimination and the way female guests are treated at this property. No guest should be made to feel this disrespected, especially at a Hilton-branded hotel.

2026-08-28 • via Tripadvisor