Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Great breakfast
Cons:
Poor cleanliness
Rude service

Categories

Cleanliness
7.13
Rooms had issues with dust and mold, not acceptable for Hilton standards.
Service
9.06
Service was often rude and dismissive, failing to address guest concerns adequately.
Location
10
Convenient location near Al Haram, although access can be tiring.
Room Quality
9.98
Rooms were generally comfortable, but initial cleanliness was poor.
Amenities
10
Amenities were decent with good access to the executive lounge and breakfast.
Value for Money
9.04
Experience did not meet expectations for a Hilton, affecting perceived value.
Food and Beverage
10
Breakfast was highly praised, although service issues were noted.
Overall Experience
10
Despite the issues, the location and breakfast were highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:58

Property Description

Majestic Views and Convenient Location
Experience breathtaking views and easy access to the Sacred Mosque at Hilton Makkah Convention Hotel. Located near the Haram and Al Shubaikah Umrah entrance Gate, our hotel is the perfect base for exploring the Holy City of Makkah.

Luxurious Amenities
Indulge in comfort with air-conditioned rooms, flat-screen TVs, and complimentary bathrobes and slippers. Stay connected with free WiFi throughout the property and enjoy the convenience of a 24-hour business center and front desk.

Culinary Delights and Relaxation
Savor delicious meals at our 3 restaurants, unwind with a coffee in the lounge, or enjoy a refreshing workout at the fitness center. Whether it's a business brunch or a leisurely drink, Hilton Makkah Convention Hotel caters to all your needs.

Ready to immerse yourself in luxury and convenience? Book your stay at Hilton Makkah Convention Hotel now to elevate your Makkah experience.

Important information:

Guests are kindly asked to present their passport and a bank card used for booking upon check-in. The guest who made the booking must be the holder of the bank card. In case a card is not presented, prepayment will be returned and a different payment method will be required.

In observance of the holy month of Ramadan, guests on a Bed and Breakfast plan may choose to partake on the traditional Sohour in place of the regular breakfast. Guests on a Dinner, Bed and Breakfast plan may choose to partake on the traditional Iftar and Sohour in place of the regular breakfast and dinner.

Family policy: Children up to 18 years old stay free (with parents can stay in the same bedding setup) when sharing a room with a paying adult on a room-only rate. Children 5 years and under enjoy complimentary meals. From 6 - 11 years old there is a 50% discount on meals. From 12 years old children are considered as an adult for meal charges.

Parking fee apply (third-party).

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs SAR 150 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for SAR 300 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 16328 reviews
Cleanliness: 7.13
Service: 9.06
Location: 10
Room Quality: 9.98
Amenities: 10
Value for Money: 9.04
Food and Beverage: 10
Overall Experience: 10
K
Kamal • solo_traveller • sa
7
2026-06-27 • via Nuitee
I
IMOURANA • solo_traveller • ae
9
Très bien passé
Pros:

L’emplacement et le service du personnel

2026-06-27 • via Nuitee
H
Hamet • solo_traveller • ae
10
2026-06-27 • via Nuitee
N
nuri • couple • sa
6
Started bad then fixed
Pros:

Location

Cons:

Cleanses in tge first room
Was not good

2026-06-27 • via Nuitee
A
adeelijaz49 • family_with_children • sa
10
I love Hiton Jabal Omar. I have stayed here almost everytime i've visited Makkah Allhumdulilah
Pros:

Room, breakfast, lunch all was really good

Mohammad Ricky in the 1st floor restaurant was really nice and helpful. Upholding the customer service standards of Hilton Hotels

Cons:

Prices can be a bit lower when the hotel is not that busy.

2026-06-27 • via Nuitee
R
RAED • extended_group • bh
10
Great Experience
Pros:

Location is close to Al Haram, 3 minute’s walk. Clean Hotel. Car parking despite its not free

2026-06-27 • via Nuitee
N
Noora • family_with_children • bh
10
2026-06-27 • via Nuitee
A
Amal • solo_traveller • sa
10
2026-06-26 • via Nuitee
A
Alnirab • solo_traveller • jo
10
2026-06-26 • via Nuitee
H
Hossain • solo_traveller • sa
9
2026-06-26 • via Nuitee
M
Muhammad • solo_traveller • qa
10
Pros:

Hotel service & complimentary

Cons:

No

2026-06-26 • via Nuitee
M
Muhammad • solo_traveller • qa
10
Pros:

Location

Cons:

No

2026-06-26 • via Nuitee
Y
Yassen • extended_group • sa
10
2026-06-26 • via Nuitee
C
cherif • family_with_children • sa
10
Pros:

Everything was good

2026-06-26 • via Nuitee
I
Isse • couple • ch
7
Cons:

Leider falsches Zimmer bekommen zwei Betten statt 1x grosses als ich es gemeödet habe hiess es ich soll um 16:00 nochmals anrufen danach hiess es allle sei weg

2026-06-25 • via Nuitee
S
saiful hisham • couple • my
9
Pros:

Good. Same menu for every day.

2026-06-25 • via Nuitee
M
Mona • family_with_children • sa
3
Pros:

الغرف وتسحيل الدخول والخروج

Cons:

الموقع بعيد شويه عن الحرم يعني لازم مشي ولا ينفع لكبار السن والاطفال وفيه طلعه تتعب على ما توصل له

2026-06-25 • via Nuitee
ريم • couple • sa
10
كان يوم جميل ومميز قضيناه في الفندق والفطور عندهم لذيذ والتقديم ممتاز وتعامل الموظفين جداً راقي ومتجاوبين ❤️
Pros:

نظيف ورايق وهادي وتعامل الموظفين جداً راقي

Cons:

بعيد شوي عن الحرم وفي طلعه متعب مع المشي

2026-06-24 • via Nuitee
E
Emad • family_with_children • eg
6
متوسط ولا انصح به ابدا من حيث الموقع خاصة للعوائل وكبار السن
Pros:

افضل ما فى المكان الاخوه والاخوات فى الاستقبال، منتهى المهنية والاحترافية ، وكذلك العاملين فى المطعم

Cons:

القسم المسؤول عن خدمة الغرف والصيانة مستوى تعاونهم منخفض جدا واستجابتهم ضعيفة جدا

2026-06-24 • via Nuitee
M
Mandish • solo_traveller • gb
10
2026-06-24 • via Nuitee