Hyatt Place Cincinnati/Sharonville Convention Center

Hotels
Hyatt Place
8.1 (711 reviews)
11345 Chester Rd , Sharonville , us

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Cons:
Poor quality breakfast
Cleanliness issues

Categories

Cleanliness
7.76
Several reviews mentioned cleanliness issues including ants and a dirty sink.
Service
8.73
Mixed sentiment; however, some reviews praised the staff's friendliness.
Location
8.77
Convenient location for events, though there were some noise issues.
Room Quality
8.22
Generally positive, noting clean and comfortable rooms, but also noise concerns.
Amenities
8.25
Mixed reviews regarding amenities, positive comments about the size and cleanliness of rooms.
Value for Money
8.01
Some customers felt surcharge was excessive; billing issues also noted.
Food and Beverage
6.76
Numerous negative comments regarding the quality of breakfast and service.
Overall Experience
8.33
Overall sentiment reflects a mix of opportunities for improvement but still a generally satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:49

Property Description

Luxurious Amenities
Hyatt Place Cincinnati/Sharonville Convention Center boasts a fitness centre, terrace, and a restaurant and bar. Guests can unwind in air-conditioned rooms with free WiFi and enjoy the indoor pool.

Comfortable Accommodations
Each room features a desk, seating area, and a flat-screen TV with cable channels. The private bathrooms provide convenience and the 24-hour front desk ensures all needs are met promptly.

Convenient Location
Located in Sharonville, this 3-star hotel is near Cincinnati Zoo and Botanical Garden, offering easy access to local attractions. With Cincinnati Municipal Lunken Airport just 26 km away, travel arrangements are a breeze.

Book your stay at Hyatt Place Cincinnati/Sharonville Convention Center for a memorable and relaxing experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CVG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 711 reviews
Cleanliness: 7.76
Service: 8.73
Location: 8.77
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.01
Food and Beverage: 6.76
Overall Experience: 8.33
5
569johanj Family Atlanta, Georgia
2
Dirty and poor customer service
Pros:

Room was dirty (floo was sticky/bathroom, crib, and couch were visibly dirty in particular). Asked for multiple housekeeping items which were missed. Poor customer service. Probably the worst Hyatt we have stayed in.

2026-07-02 via Tripadvisor
M
Meg family_with_children us
8
Pros:

The location was great. The room was nice

Cons:

The pool was dirty and had hair in it. My grandchildren couldn’t swim.

2026-06-26 via Nuitee
C
Cheryl couple us
8
Property was in a good location, convenient and safe.
Pros:

Location was great. Local brewery was right across the street. Great beer.

2026-06-26 via Nuitee
A
arthur couple us
10
2026-06-24 via Nuitee
E
Estefania solo_traveller us
10
2026-06-18 via Nuitee
7
70tnl NONE
10
Had a great time, can't wait for next year!
Pros:

The staff at the hotel were friendly, helpful and professional. The breakfast was lovely, and the facilities were superb. Parking was free and accessible, and the hotel was easy to get to from the interstate but not so close that the traffic was a disturbance during sleep hours. Our convention was perfectly accommodated there, and I'm really looking forward to returning next year!

2026-06-16 via Tripadvisor
R
Ronny1967 solo_traveller cr
10
This is my second time and I returned because last year I had a great time and the staff is nice.
Pros:

I liked that there is water and other juices. I liked the coffee. I liked the yogurt.

Cons:

I did not like that the eggs are not made at the moment. I like fried eggs overhard and the scrambled eggs you have get cold very fast by the moment you are at the table. There is a few variety of bread. The restaurant should be open for lunch.

2026-06-16 via Nuitee
D
Davis solo_traveller us
10
2026-06-16 via Nuitee
N
nicolepE9087GA Friends getaway
4
Damp
Pros:

I generally stay at Hyatts whenever I travel, and had a prior year positive experience at this particular Hyatt Place, but this year it has gone seriously downhill. Our room was extremely damp. The carpet and bedding felt damp to the touch, the bathroom floor was so damp it was slippery, and paper left in the room became floppy. I understand it’s humid outside and they can’t control the weather but I also live in a humid climate and it should absolutely not be that damp indoors. I would like to attend the same convention again next year but am nervous to stay at the Hyatt because if they don’t resolve the moisture problem, mold will surely be the next problem. Housekeeping was also not very thorough…they would come in and make the bed but then leave us with very low toilet paper and not take the trash out.

2026-06-15 via Tripadvisor
A
Abbie Ryan couple us
10
2026-06-15 via Nuitee
A
Abbie Ryan family_with_children us
10
Pros:

Hyatt Place great location!

2026-06-15 via Nuitee
E
Elijah couple us
10
2026-06-11 via Nuitee
S
Sandra solo_traveller us
7
2026-06-10 via Nuitee
R
rohansaraf45 NONE Dallas, Texas
10
Excellent Stay in Sharonville
Pros:

Had a great stay at Hyatt Place Cincinnati / Sharonville Convention Center. The hotel was clean, modern, and well-maintained. The rooms were spacious and comfortable, and the staff was friendly and welcoming throughout the stay. The location is convenient with easy access to the convention center and surrounding attractions. Breakfast was good, parking was easy, and the overall experience was smooth and hassle-free. I would definitely stay here again when visiting the Cincinnati area.

2026-06-03 via Tripadvisor
D
David extended_group us
10
2026-06-02 via Nuitee
W
W1955ZDcolleenp NONE
2
Dirty Bedding
Pros:

I have stayed at many Hyatt properties. There will always be some that need some TLC from wear and tear as with any hotel chain, but the one thing I expect from a hotel is clean beds. Both of our beds were dirty and stained. There was also spills on the carpet that I was easily able to clean with a wipe so this indicated to me that no attention was given to cleaning. But the beds worried me the most. I notified the front desk, I got an apology and 2 new sets of bedding to replace myself. I will also share that breakfast was poor. Most things were empty, the sanitizer was empty, and it was the front desk person handling the breakfast station instead of a dedicated employee.

2026-06-01 via Tripadvisor
J
Jobyna family_with_children us
1
Disappointed and out of $340!
Pros:

The look from outside

Cons:

I didn’t like the fact that some of the guests staying on the property were loud. The loudness was not addressed. One of our rooms, #207 had ants bad. The INDOOR pool was NOT HEATED! There were no towels in the pool area at all, I had to go ask for some! There was water all through the hotel where guests were getting out of the pool and going to there rooms. There water was not cleaned up off the floor post haste, it did take a minute for the staff to clean it up! It was cold as if it were outside. The only thing that we could eat for breakfast was either cereal or fruit! There were no eggs, sausage or bacon left at 9 am. The cook stated that she had made 40 pieces of French toast and they’re gone, but there was more than 20 guests in the hotel. So if 20 guests grabbed 2 French toasts a piece, the 40 pieces made were gone! I’ve been to cheaper hotels and had better stays, better continental breakfasts and didn’t have to sleep with ants! I will not return to your hotel! I feel as though I WASTED my money, which I work HARD for!

2026-06-01 via Nuitee
W
williambM9429NL NONE
10
Business Trip
Pros:

Wonderful stay, great breakfast. Perfect location for my business trip. Would recommend this hotel to my friends and co-workers. Would stay again.

2026-05-28 via Tripadvisor
R
Royalty solo_traveller us
4
Pros:

The location and the staff that was it

Cons:

The room was musty 4th floor

2026-05-28 via Nuitee
M
Mara family_with_children us
10
My stay was wonderful!!!
Pros:

The staff was very friendly. The breakfast was very delicious and set up nicely. The location was very convenient to other area's we were heading too. The sleep was top tier!

Cons:

Nothing that I didn't like.

2026-05-28 via Nuitee