The Strawberry Bank

The staff were fine but the room had multiple issues:
Toilet seat lid that fell off as it was not connected to the seat
Dressing table stool had loose leg
Brown stains on walls and doors
Bathroom sink plug did not work
No hairdryer in room
No hook or rail at all in bathroom to hang towels
Carpet in corridor very dirty with sundry tears fixed with gaffer tape
Treads on internal corridor steps damaged and potentially dangerous

I liked the shower.
Room was a bit dingy and lacking in atmosphere. TV was not working (Room 125). I went to reception who changed the batteries in the remote but the TV still did not work. The ground floor room looked out over the car park but there were no nets so I had to keep the blind down until I was dressed. Mattress was not the most comfortable although it was OK.

Room quite small, but comfortable and with all the essentials needed.
Quite thin walls to next room but fortunately the occupants were quiet at a reasonable time (they might have heard my snoring though!)

On arrival quite late at night, met a grumpy receptionist who made us feel quite unwelcome, got into the cold room no heating, turned on the heating. It was just making ticking noises! Found paint peeling off the bathroom ceiling. Bed was uncomfortable! Not a great stay, glad that we were only there for a night!

I didn’t eat or drink so I can’t comment on that. The t.v was great, Netflix ready to go and other apps. The WI-FI was terrible, though there was no problem with the internet connection on telly, my phone however kept losing signal any my own service provider had even worse connection due to the location I’m sure. The bed and pillows were on the uncomfortable side too but that could just be a preference thing. One off the towels was stained but the room and bathroom were otherwise clean. It did say shower/tub combo but it was only a shower. It was very noisy, the couple above me and opposite were arguing till the early hours. A two minute walk away is a co-op, Indian restaurant, fish and chip shop and an off licence, so essentials are readily available. All in all for the price it was ok.

The room on the second floor was much better than the previous one on the ground floor, it looked like it had been refurbished and the bathroom was clean and tiled.

Very clean

Staff at check in good, room is tired and paint peeling off walls in bathroom, sealant around shower tray black.

Food in restaurant was excellent as was customer service

good room, £10 a night parking steep if you booked with 3rd party. excellent staff.

Really convenient. Short drive from NEC and Airport.
Quiet area and separate car park for hotel guests.

This is a great location for the NEC, which was a 4 mile drive only. Very friendly staff, particularly the lady serving breakfast during our stay 5th and 6th September 25. She was really nice, friendly, chatty and helpful. We will definitely stay here again

The hotel was very nice and comfortable. What i did not like was the hidden parking charge of £10 for overnight parking. Hotel informed me if i had booked direct there would be no parking charge. You should highlight the charge and not put it in the small print.

Great place to stay very comfortable.
Will be using again definitely

It is an ok place

there was issues with my room when first checking in
no issue with the room or management but just coincidental
but manager sorted straight away
on site restaurant food was excellent

Very helpful staff and a quiet comfortable stay, perfect for a work trip.

The best

Lovely place, very polite staff at check in and throughout would stay again

Great location for BHX, NEC, nice village with shops, big rooms - a little dated but clean, good bar and food, large beer garden with plenty of seating overlooking fields £10/day parking

Proper cute place. Lovely staff and was perfect for us getting the bus into Birmingham.