The Crown Hotel

Hotels
3.8 (1012 reviews)
C/o Crown Hotel Operations LTD Times Square, 545 King Street, Longton , Stoke on Trent , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Non-smoking throughout
Fire extinguishers
Smoke alarms
CCTV outside property
Television in common areas
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
See all facilities

Review Highlights

Pros:
Great price
Great location
Cons:
Dirty rooms
No hot water
Noise issues
Poor service

Categories

Cleanliness
2.69
Many mentions of filthy rooms, dirty bathrooms, and bugs.
Service
5.16
Staff were described as lovely in some instances, but overall experience was poor.
Location
6.2
Location was convenient by the station.
Room Quality
2.65
Rooms reported as dirty, cold, and needing repairs.
Amenities
3.68
Issues with lack of hot water and dirty bathrooms noted.
Value for Money
4.14
Some mention of good price, balanced by poor experiences.
Food and Beverage
3.19
No mentions of food services, only issues reported.
Overall Experience
2.66
Multiple negative experiences detailed across reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:46

Property Description

Convenient Location
Located in Longton, The Crown Hotel is a perfect choice for football fans and travelers looking for easy access to Stoke's attractions.

Historic Charm
Set in a Victorian building, The Crown Hotel retains its original features, offering a unique and charming stay for guests.

Comfortable Accommodation
All bedrooms at The Crown Hotel are equipped with private en suite bathrooms, TVs, and tea/coffee making facilities, ensuring a comfortable and convenient stay.

Experience the perfect blend of convenience, charm, and comfort at The Crown Hotel. Book now for a memorable stay in Longton!

Important information:

All group bookings of 5 rooms or more require a nonrefundable deposit of 25 GBP per room.

Please specify on booking and prior to arrival your room preference type (for example, smoking or nonsmoking). The hotel does not guarantee that your request will be available.

Should you require a late check-out, please see the Duty Manager on check-in. Late check-out will be charged according to time of late check-out.

Please note that the guest name and cardholder name must be the same, otherwise the booking will not be accepted.

Please note the property is going through refurbishments on the exterior and interior of the building. The work will be completed by October 2019.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

3.8
Based on 1012 reviews
Cleanliness: 2.69
Service: 5.16
Location: 6.2
Room Quality: 2.65
Amenities: 3.68
Value for Money: 4.14
Food and Beverage: 3.19
Overall Experience: 2.66
A
Abdul • solo_traveller • pk
2
Very bad experience. My money is wasted. Can I get my money back?
Pros:

Location is good.

Cons:

Not clean.
Too expensive for the bad services, means value for money rating is low.

2026-03-31 • via Nuitee
E
Eddie • solo_traveller • cy
4
Pros:

The price was very cheap.

Cons:

The hotel is old and running down.

2026-03-31 • via Nuitee
S
Setoki • couple • gb
4
2026-03-30 • via Nuitee
S
Stephanie • solo_traveller • gb
10
2026-03-27 • via Nuitee
L
Leanda • solo_traveller • gb
5
2026-03-24 • via Nuitee
V
Viljoen • solo_traveller • gb
1
Bad
Pros:

Nothing!

Cons:

Everything. The owners of this facility should be ashamed to call this a hotel. The room was dirty, the walls in the room needed painting, pillow cases were dirty, and the bed's mattress was uneven. The general condition of the facility is in disrepair. No wifi in the rooms. There is no desk/table in the room. The hinge on the window was broken and was falling off.

2026-03-18 • via Nuitee
H
Humayun • couple • gb
1
Very disappointing stay due to poor hygiene and damaged facilities.
Pros:

The location was okay, but unfortunately there was nothing else I particularly liked about the stay.

Cons:

There were flies on the bed at night, which made it very uncomfortable to sleep. The bedsheet was dirty, and the overall condition of the room was poor. Many things were broken, and it felt very unclean and poorly maintained.

2026-03-17 • via Nuitee
K
Katie • solo_traveller • gb
6
2026-03-09 • via Nuitee
A
Alex • couple • gb
1
2026-03-08 • via Nuitee
G
Gardner • couple • gb
1
2026-03-04 • via Nuitee
A
Aryan • couple • gb
3
2026-03-04 • via Nuitee
T
Tejinder • couple • gb
1
Pros:

The room was not clean and smells very bad

2026-03-03 • via Nuitee
R
Richard • solo_traveller • gb
5
Pros:

a run down hotel in a dodgy area. But car park was walled off and hotel staff were very friendly and a reasonable location (if you have a car). No frills overnight stay.

2026-03-02 • via Nuitee
R
Riaa • couple • gb
5
2026-02-13 • via Nuitee
A
Alistair Watson • solo_traveller • gb
1
Pros:

Price!
Location

Cons:

This is a basic hotel and priced accordingly. Do not expect five-star luxury for 30 quid a night.
If you're trying to impress your other half, do not stay here. If you just need a bed and a shower, go for it

2026-01-29 • via Nuitee
H
Hassall • solo_traveller • gb
10
2026-01-22 • via Nuitee
O
Omolola • family_with_children • gb
1
Disgusting place to lodge...I had to rebook a different hotel as the place was totally a mess...AGAI
Pros:

This is the worst place (hotel) I have ever been to. Nothing about this place is good

Cons:

Everything about this place is rubbish, smells of cigarettes, no heating, dirty environment, windows broken, noisy plus noise coming outside from cars absolutely running please please don't go there...hostel for asylum seekers

2026-01-20 • via Nuitee
S
Shae • extended_group • gb
7
Pros:

Friendly staff, rooms were clean and it's good value for money.

2026-01-20 • via Nuitee
M
Mehran • couple • ie
10
2026-01-19 • via Nuitee
S
Stephen • solo_traveller • gb
6
Pleasant no one bothered me staff were helpful bedding and towels were clean decor needs seeing to 👍
Pros:

Bed was comfy and staff were helpful

Cons:

Could do with a lick of paint 🎨

2026-01-19 • via Nuitee