The Crown Hotel

Hotels
3.8 (1111 reviews)
C/o Crown Hotel Operations LTD Times Square, 545 King Street, Longton , Stoke on Trent , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Non-smoking throughout
Private parking
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great price
Great location
Cons:
Dirty rooms
No hot water
Noise issues
Poor service

Categories

Cleanliness
2.69
Many mentions of filthy rooms, dirty bathrooms, and bugs.
Service
5.16
Staff were described as lovely in some instances, but overall experience was poor.
Location
6.2
Location was convenient by the station.
Room Quality
2.65
Rooms reported as dirty, cold, and needing repairs.
Amenities
3.68
Issues with lack of hot water and dirty bathrooms noted.
Value for Money
4.14
Some mention of good price, balanced by poor experiences.
Food and Beverage
3.19
No mentions of food services, only issues reported.
Overall Experience
2.66
Multiple negative experiences detailed across reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:46

Property Description

Convenient Location
Located in Longton, The Crown Hotel is a perfect choice for football fans and travelers looking for easy access to Stoke's attractions.

Historic Charm
Set in a Victorian building, The Crown Hotel retains its original features, offering a unique and charming stay for guests.

Comfortable Accommodation
All bedrooms at The Crown Hotel are equipped with private en suite bathrooms, TVs, and tea/coffee making facilities, ensuring a comfortable and convenient stay.

Experience the perfect blend of convenience, charm, and comfort at The Crown Hotel. Book now for a memorable stay in Longton!

Important information:

All group bookings of 5 rooms or more require a nonrefundable deposit of 25 GBP per room.

Please specify on booking and prior to arrival your room preference type (for example, smoking or nonsmoking). The hotel does not guarantee that your request will be available.

Should you require a late check-out, please see the Duty Manager on check-in. Late check-out will be charged according to time of late check-out.

Please note that the guest name and cardholder name must be the same, otherwise the booking will not be accepted.

Please note the property is going through refurbishments on the exterior and interior of the building. The work will be completed by October 2019.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Location

Guest Reviews

3.8
Based on 1111 reviews
Cleanliness: 2.69
Service: 5.16
Location: 6.2
Room Quality: 2.65
Amenities: 3.68
Value for Money: 4.14
Food and Beverage: 3.19
Overall Experience: 2.66
J
Jenna • solo_traveller • gb
2
2026-07-24 • via Nuitee
C
Colin • extended_group • gb
7
no thrills
Pros:

cheep as chips get what u pay for

job done

Cons:

wasn't there long enough

2026-07-23 • via Nuitee
C
Colin • solo_traveller • gb
2
Pros:

The staff were very helpful and a credit to the hotel.
Cheap.

Cons:

Ensuite was mouldy and Smelt. Bed was uncomfortable. Floors creaked. The place looks derelict in some places.
Its in desperate need of a major revamp.

2026-07-22 • via Nuitee
R
Roisin • solo_traveller • gb
1
Not safe
Cons:

Had to leave and stay somewhere else, didn't feel safe

2026-07-22 • via Nuitee
T
Thomas • solo_traveller • gb
4
Pros:

Nothing outright wrong with the room.

Cons:

The fire doors closed fast enough that it felt like I was at a risk of getting hurt. Occasionally people would slam them loud enough to wake me up at night.

2026-07-21 • via Nuitee
H
Humayun • couple • gb
3
Pros:

Room size is good , everythings are very poor quality , bedding was clean.

2026-07-21 • via Nuitee
I
Ivan Leonel • solo_traveller • br
5
2026-07-20 • via Nuitee
F
Faisal • solo_traveller • gb
6
absolutely fine, value for money.
Pros:

all good for the money.

Cons:

Hotel is baing refurbished

2026-07-19 • via Nuitee
S
Siobhan • family_with_children • gb
1
Not clean
Cons:

There was mould in the bathroom in the shower only gave me 1 towel for 3 nights

2026-07-19 • via Nuitee
B
Bogdan • solo_traveller • gb
8
2026-07-18 • via Nuitee
S
Smith • couple • gb
3
The staff and parking was ok. Would not stay again.
Pros:

The staff was ok

Cons:

The room was an oven, no fan or air con, the lino was sticking to your feet and lifting off the floor, bed was uncomfortable, there was a lot of shouting in the corridor at night, dodgy people around the outside with police and ambulance involved.

2026-07-17 • via Nuitee
K
Kieran • solo_traveller • gb
2
Pros:

Member of staff called Carla were really helpful

Cons:

Un hygienic, staff poor other than one, windows didn't open, bug on bed when 1st arrived, mould in numerous places in different rooms
Overall bad experience will not be returning

2026-07-16 • via Nuitee
M
Matthew • couple • gb
1
nothink to say it was horrible
Pros:

nothink

Cons:

it was a shambles and diiscusting and full of homeless people and robbed stuff out my room

2026-07-16 • via Nuitee
A
Anthony • solo_traveller • gb
1
Nogood
Pros:

No go0d

Cons:

None

2026-07-13 • via Nuitee
S
Siobhan • family_with_children • gb
1
2026-07-12 • via Nuitee
T
TheSamiG • solo_traveller • gb
10
Pros:

Good room for the night

Cons:

Nothing, it was a £28 room. It was perfectly fine.

2026-07-11 • via Nuitee
D
David • solo_traveller • gb
6
2026-07-08 • via Nuitee
S
Stuart • family_with_children • gb
1
2026-07-08 • via Nuitee
M
Mark • family_with_children • gb
5
Pros:

Location was good and easy for Alton towers, staff was friendly

Cons:

The room was too hot even with a fan on and window open, didn't have any shampoo only soap and it's not the best with washing your hair with, the rooms are bit worn down and writing on the wall.

In my view the owner of the Hotel has given up, you could turn that place into a really nice Hotel with a bit of money put into it

2026-07-06 • via Nuitee
N
Nomsa • solo_traveller • gb
1
Disaster
Pros:

Nothing

Cons:

Everything, it's a very old and decapitated hotel it smells very old. The carpet in my room was so dirty and the bathroom was disgusting. Never want to be in such a place ever again. I felt so unsafe because just at the entrance there were a lot of junkies.

2026-07-03 • via Nuitee