Hilton Garden Inn NYC Financial Center/Manhattan Downtown

Literally nothing, I loved everything about the hotel.

Mould on bed side

Room was extremely small and felt stuffed. I guess size is misrepresented. Good thing is it is still workable. Lobby is too small. Could hear the sounds of room beside. But i guess it is standard for other big hotel chains too.

Il problema principale è stato il climatizzatore della camera. L’unità sotto la finestra era estremamente rumorosa, soprattutto durante la notte. Lo abbiamo segnalato alla reception e ci è stato spiegato che purtroppo le altre camere utilizzano lo stesso tipo di impianto. Per dormire abbiamo praticamente dovuto utilizzare i tappi per le orecchie.

La porta scorrevole del bagno isola inoltre pochissimo i rumori e, almeno nella nostra camera, era posizionata praticamente di fronte al letto, riducendo parecchio la privacy.

Il microonde della camera era abbastanza sporco e abbiamo preferito non utilizzarlo.

I distributori al piano terra sono comodi, ma hanno prezzi veramente molto alti. Considerando il costo del soggiorno, sarebbe stato piacevole trovare almeno una bottiglietta d’acqua gratuita in camera ogni giorno.

Infine avevamo chiesto alla reception di avvisarci dell’arrivo di una consegna di cibo, ma non siamo stati chiamati e siamo dovuti scendere personalmente a verificare.

Nel complesso un soggiorno accettabile, soprattutto grazie alla posizione e alla cortesia del personale, ma considerando il marchio Hilton e il prezzo mi aspettavo qualcosa di più.

The hotel is in great need of repairs - a lot of places showing wear and tear that really should have been addressed and lent a very unpleasant experience to the stay: the edges of the room's carpet flooring is frayed to the point of exposing the underside, snagged and ripped my sock when I stepped on it. The edges on the bath towels were frayed across the entire edge. The hook on the back of the bathroom door had broken off and was never fixed. The mounting brackets on the shower door and towel racks had come loose and rotated upside down. The mesh webbing of the seat of the desk chair had rips/holes in it. Further, Housekeeping did not refill the toiletries before or during my stay despite my requests - there was less than an inch of lotion in it when I checked in for a 5 night stay. Hotel elevators were also extremely slow - with over a 5 minute wait during busy times, and don't always work. On one occasion, I selected the 26th floor, the elevator instead stopped at the 6th floor, let someone on and started going back down - and my floor button had deselected itself.
Also encountered racist front desk staff: I stayed alone, spoke English the whole time, checked in with my US driver's license and was not asked for my home address. When I got my invoice, the hotel staff unilaterally added "China" to my address. I'm not Chinese, nor have I ever lived in China. When I left feedback on this issue, the hotel representative sent an "apology" email that didn't even address me by name and that called the issue a "miscommunication" rather than actually taking responsibility or making efforts to fix the issue.

Few Amenities and breakfast not included

Room service was coming at 5 or 5:30 every day which was late and while we were resting so we didn’t have our room cleaned for during our stay.

Nothing