SpringHill Suites by Marriott Charlotte City Center

Hotels
•
SpringHill Suites
8.7 (1898 reviews)
311 East 5th Street , Charlotte , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Responsive staff
Clean rooms
Cons:
Noisy at times
Mediocre breakfast
Parking fees

Categories

Cleanliness
8.13
Clean room. Bathrooms could be cleaner.
Service
9.1
Responsive staff and professional service.
Location
9.64
Excellent location for attending events at Spectrum Center.
Room Quality
8.59
Well-appointed rooms with a good view.
Amenities
8.62
Standard quality for this hotel tier.
Value for Money
8.58
Good value for staying near popular venues.
Food and Beverage
8.13
Breakfast was mediocre and typical bar food.
Overall Experience
8.8
Overall a good experience with a few inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:11

Property Description

Modern Amenities

Step into comfort and convenience at SpringHill Suites by Marriott Charlotte City Center. Enjoy our free bikes, fitness centre, and complimentary WiFi during your stay.

Central Location

Explore Charlotte's top attractions just steps away from our hotel. With Spectrum Center, NASCAR Hall of Fame, and the city centre within walking distance, you'll be at the heart of the action.

Nearby Attractions

Experience the vibrant culture of Charlotte with popular landmarks like Blumenthal Performing Arts Center, Mint Museum of Craft Design, and Bank of America Stadium just a stone's throw away.

Book your stay at SpringHill Suites by Marriott Charlotte City Center for a memorable and convenient trip to the Queen City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Guest Reviews

8.7
Based on 1898 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.8
R
Ron/Ann • extended_group • us
8
Overall, good; we are now waiting on the $100.00 deposit refund not mentioned while reserving our st
Pros:

The room was clean and very modern. We were on the 13th floor at the very end of the hall, away from the elevators. Our view was a back parking lot. I had asked for a room close to the elevators because my husband and I had knee surgery recently. We was told that none were available, which was alright. Breakfast was very good. Overall stay was GOOD.

Cons:

Having to pay so much for parking. $40 for each overnight stay. $60 for parking deck. I had no idea parking was not included or mentioned when making reservations.

2026-06-05 • via Nuitee
M
Mario • couple • us
10
The stay was everything and the location was perfect just wish more lighting was in the room but for me it’s 9/10
Pros:

How clean the room was

Cons:

The lighting I feel like they need more lights in the rooms

2026-06-05 • via Nuitee
K
Kentijau • couple • us
10
2026-06-03 • via Nuitee
C
Cathy • extended_group • us
10
Pros:

Location was great and price was great!

2026-06-02 • via Nuitee
D
Dahnir • extended_group • us
10
2026-05-30 • via Nuitee
T
Tom • couple • us
10
Brandon Lake concert …..concert and hotel👍👍
Pros:

Perfect

2026-05-29 • via Nuitee
A
AARON • couple • us
10
2026-05-28 • via Nuitee
M
Michael • extended_group • it
10
Pros:

La struttura é nuova e molto ben tenuta, la pulizia é ottima e lo staff è molto professionale.
parcheggio con il servizio valet è ottimo, esempio di un hotel molto professionale.
Posizione fantastica, in pochi minuti a piedi puoi raggiungere i locali per lo shopping e vita notturna.

2026-05-27 • via Nuitee
T
Tiffany • solo_traveller • us
10
2026-05-26 • via Nuitee
P
Pearce • couple • us
9
Overall a great place to stay very close to train and spectrum center
Pros:

Close to City

Cons:

Water in shower was scorching hot

2026-05-26 • via Nuitee
J
Janee • solo_traveller • us
10
2026-05-26 • via Nuitee
M
Melissa • solo_traveller • us
10
Pros:

Everything

Cons:

That we couldn't stay longer

2026-05-26 • via Nuitee
E
Elisa • solo_traveller • it
10
2026-05-24 • via Nuitee
C
Carlos • extended_group • us
10
2026-05-23 • via Nuitee
M
Megan • couple • us
5
Never again. Shocked this was a marriot
Pros:

For the price it was fine. Wish we would have known there were residential floors. Elevators smelled like cigarettes

Cons:

For the price it was fine. Wish we would have known there were residential floors. Elevators smelled like cigarettes. Gustavo up front was less than friendly. You could tell he was just there for a paycheck

2026-05-21 • via Nuitee
J
Johnny • solo_traveller • us
10
Pros:

Great stay

Cons:

Nothing

2026-05-21 • via Nuitee
C
Connor • solo_traveller • us
1
Terrible/nonexistent
Cons:

Hotel was overbooked and had no room available. Never had that happen. They blamed it on their “systems.”

2026-05-20 • via Nuitee
D
de_maartje • family_with_children • us
9
Great option for families
Pros:

Great option when travelling w the family. Clean, comfortable, good breakfast

Cons:

Parking rates & options. Staff friendliness and how busy it was in lobby etc around the game.

2026-05-19 • via Nuitee
E
Elisabeth • family_with_children • us
10
Fabulous
Pros:

Everything

2026-05-17 • via Nuitee
A
Austin • couple • us
8
2026-05-17 • via Nuitee