SpringHill Suites by Marriott Charlotte City Center

Hotels
SpringHill Suites
8.7 (2024 reviews)
311 East 5th Street , Charlotte , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Responsive staff
Clean rooms
Cons:
Noisy at times
Mediocre breakfast
Parking fees

Categories

Cleanliness
8.13
Clean room. Bathrooms could be cleaner.
Service
9.1
Responsive staff and professional service.
Location
9.64
Excellent location for attending events at Spectrum Center.
Room Quality
8.59
Well-appointed rooms with a good view.
Amenities
8.62
Standard quality for this hotel tier.
Value for Money
8.58
Good value for staying near popular venues.
Food and Beverage
8.13
Breakfast was mediocre and typical bar food.
Overall Experience
8.8
Overall a good experience with a few inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:11

Property Description

Modern Amenities

Step into comfort and convenience at SpringHill Suites by Marriott Charlotte City Center. Enjoy our free bikes, fitness centre, and complimentary WiFi during your stay.

Central Location

Explore Charlotte's top attractions just steps away from our hotel. With Spectrum Center, NASCAR Hall of Fame, and the city centre within walking distance, you'll be at the heart of the action.

Nearby Attractions

Experience the vibrant culture of Charlotte with popular landmarks like Blumenthal Performing Arts Center, Mint Museum of Craft Design, and Bank of America Stadium just a stone's throw away.

Book your stay at SpringHill Suites by Marriott Charlotte City Center for a memorable and convenient trip to the Queen City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

8.7
Based on 2024 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.8
N
nanielle couple us
10
Pros:

The lady that comes around to check the room to make sure it can I forgot her name she was was awesome me and my sister just love how she made sure we had everything we needed

Cons:

Something was going on with the elevator we kept hearing deal tones where the elevator was calling an actual person, and they were the automated system out while riding the elevator thought that was a little weird other than that the stay was wonderful

2026-08-08 via Nuitee
A
amandafY7558JG Couples
10
Great help!
Pros:

Chase did an amazing job giving us information.

2026-08-07 via Tripadvisor
A
Armani couple us
8
2026-08-07 via Nuitee
I
isabe C solo_traveller us
6
Below average and over priced.
Cons:

No cleaning service or trash removal. No towels.

2026-08-06 via Nuitee
D
deshawnphileos Business
10
Great place to stay while in Charlotte
Pros:

Great place to stay and the staff showed great attitude and very professional… Will return

2026-08-03 via Tripadvisor
J
Javier couple us
8
2026-08-03 via Nuitee
D
Daniela family_with_children us
10
2026-08-02 via Nuitee
B
Brittany family_with_children us
8
We came for the concert and loved it.
Pros:

It was really clean.

Cons:

The breakfast could’ve have more child friendly items.

2026-08-02 via Nuitee
D
Destinee couple us
9
2026-08-02 via Nuitee
A
andrewtH8529SM Family
10
Family friendly service with a smile!
Pros:

Josh is fantastic! Fast, polite service and he was nice to our kids as well. Thank you Josh!

2026-07-30 via Tripadvisor
1
123cristinek Family
6
I just did. Read above
Pros:

I just want to share 2 things. The first is your valet parking. Josh was the nicest sweetest person. Very friendly and listened to what I had to say. Was very helpful, helping me put my things in the car. He acted like he really liked his job. So Josh you were amazing! Second. I put down $100 deposit on my daughter’s room. Was told it would go back on my bank card when we checked out on July 8th and i still haven’t received my money back. So I guess I’m out $100. That’s a shame. I’m on disability and really didn’t have the money to spare. My daughter called and let them know I hadn’t received my refund, they said, banks put a hold on the money, they do not. I called my bank. We had a medical emergency on the 5th my son in law collapsed after a concert. We had to be in NC for another 5 days. I needed that money to stay til he was released. For food for my family. Just a crying shame. They charge you outrageous prices because there is a concert that night. And on top of that they take another $100. The reservation was in my daughter’s name, Corrine Watts.

2026-07-29 via Tripadvisor
I
ivernac2026 Family
10
2026 ANNUAL STAY
Pros:

This hotel is very clean with comfortable beds rooms with friendly and attentive staff. Kudos to the valet staff especially Sean who serviced us more. His professionalism was impeccable.

2026-07-27 via Tripadvisor
A
annemariecH3479OC Solo travel Virginia Beach, Virginia
10
Top Tier Valet Professional
Pros:

Shawn (valet) helped me out during a very stressful trip to Charlotte.

His kindness and professionalism are top tier. Thank you so much ❤️

2026-07-27 via Tripadvisor
C
Curious16079959348 Family
10
Great stay before Melanie Concert
Pros:

Shawn helped us with the valet service and gave us great recommendations for local food!

2026-07-26 via Tripadvisor
D
daniellesX5290HG Family
10
Good hotel, Great valet attendant
Pros:

Great experience at the hotel. Even better experience with valet. I encountered the valet attendant, Shawn, every day of my stay. He was friendly, professional, and incredibly efficient from the moment I arrived. He handled my vehicle with care and was very helpful in assisting me with my mother and aunt.

2026-07-26 via Tripadvisor
K
Kadir couple us
10
2026-07-25 via Nuitee
J
JohnFrauenhoffer Business
10
Perfect CLT Choice
Pros:

Great location, large comfortable and clean room….great staff, especially Josh at the valet desk

2026-07-24 via Tripadvisor
T
Tamika solo_traveller us
9
Pros:

The room was nice with city view. Enjoyed the breakfast as well! Staff was very nice and valet parking was a great.

Cons:

No free property parking although valet parking was nice.

2026-07-22 via Nuitee
V
Vanessa couple us
10
2026-07-21 via Nuitee
V
Vanessa family_with_children us
10
2026-07-21 via Nuitee