SpringHill Suites by Marriott Charlotte City Center

Hotels
•
SpringHill Suites
8.7 (2037 reviews)
311 East 5th Street , Charlotte , US
+1 704-439-8100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Responsive staff
Clean rooms
Cons:
Noisy at times
Mediocre breakfast
Parking fees

Categories

Cleanliness
8.13
Clean room. Bathrooms could be cleaner.
Service
9.1
Responsive staff and professional service.
Location
9.64
Excellent location for attending events at Spectrum Center.
Room Quality
8.59
Well-appointed rooms with a good view.
Amenities
8.62
Standard quality for this hotel tier.
Value for Money
8.58
Good value for staying near popular venues.
Food and Beverage
8.13
Breakfast was mediocre and typical bar food.
Overall Experience
8.8
Overall a good experience with a few inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:11

Property Description

Modern Amenities

Step into comfort and convenience at SpringHill Suites by Marriott Charlotte City Center. Enjoy our free bikes, fitness centre, and complimentary WiFi during your stay.

Central Location

Explore Charlotte's top attractions just steps away from our hotel. With Spectrum Center, NASCAR Hall of Fame, and the city centre within walking distance, you'll be at the heart of the action.

Nearby Attractions

Experience the vibrant culture of Charlotte with popular landmarks like Blumenthal Performing Arts Center, Mint Museum of Craft Design, and Bank of America Stadium just a stone's throw away.

Book your stay at SpringHill Suites by Marriott Charlotte City Center for a memorable and convenient trip to the Queen City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

8.7
Based on 2037 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.8
L
Lyn • extended_group • us
10
Was very nice. Valets and staff were all nice and helpful!
Pros:

Felt very safe and was the cleanest hotel room I’ve ever stayed in. Very much appreciated!

2026-10-12 • via Nuitee
V
Vernon • extended_group • us
10
Perfect location
Pros:

Location

Cons:

No outdoor patios

2026-10-12 • via Nuitee
M
Madison • couple • us
9
2026-10-12 • via Nuitee
C
Carolina • family_with_children • us
10
2026-10-12 • via Nuitee
C
chase • couple • us
8
2026-10-12 • via Nuitee
S
Sarah • couple • us
9
2026-10-11 • via Nuitee
J
Julia • family_with_children • us
10
2026-10-11 • via Nuitee
S
Shalaura • couple • us
7
It worked for the purpose of my trip.
Pros:

The conscience of location, the property itself is beautiful and clean. The rooms are nice and spacious; worth the price.

Cons:

The front desk staff didn’t seem very friendly and welcoming as I’m accustomed to, and as a member I didn’t receive my complimentary water upon checking in.

2026-10-10 • via Nuitee
D
Dona • family_with_children • us
10
2026-10-10 • via Nuitee
T
Tina • family_with_children • us
10
Amazing! I would highly recommend this place to anyone
Pros:

This was our second time staying with this chain of hotel (different cities) and it did not disappoint. As soon as we walked in the front door we were reminded why we chose to stay here. The staff=amazing and welcoming, the breakfast =very good, a variety to chose from, the cleanliness =A+ all around! The location=good and convenient. We would recommend staying here to anyone

Cons:

No complaints for anything

2026-09-15 • via Nuitee
K
Kristen • solo_traveller • us
10
Pros:

Me and husband really like this hotel. This was our second stay. Ms. Rene was a person I wanted to recognize the most as she made sure I was able to eat something for breakfast each morning, being that I'm vegan.

Cons:

Nothing

2026-09-10 • via Nuitee
J
Jimeia • solo_traveller • us
10
2026-09-10 • via Nuitee
D
darez • couple • us
9
2026-09-08 • via Nuitee
S
Sadarious • solo_traveller • us
9
2026-09-07 • via Nuitee
J
Jamaica • solo_traveller • us
10
Excellent
Pros:

The staff was wonderfull and the valets where cute and sweet. The location was exactly where I needed to be. Thank you.

Cons:

Tyr train

2026-09-07 • via Nuitee
C
Carol • couple • us
10
Elegance and comfort combined
Pros:

Elegant, beautiful, comfortable rooms, great air conditioning . Too notch service!! Even provided us with welcome Port and sweets!! Outstanding hotel!

Cons:

Nothing

2026-09-06 • via Nuitee
L
Leslie • extended_group • us
5
Amazing location, ridiculous (hopefully a one-off?) check in process.
Pros:

The hotel is nice and an amazing location for our occasion (a concert literally across the street).

Cons:

We arrived at check-in time, and there was a very long line of people. We did not end up getting checked into our room until three hours after check-in, and the staff did not communicate with the very long line of people what was going on/why there was such a delay (reportedly rooms were not cleaned on time, and the hotel was overbooked). Once we got checked in and into our room, it was great. But waiting three hours in the lobby with no idea if the hotel I'd booked far in advance was going to have a room for us...that was a nail biter.

2026-09-04 • via Nuitee
R
Reneka • couple • us
10
Pros:

Location. Perfect for shows at the Spectrum.

2026-09-03 • via Nuitee
B
Britni • solo_traveller • us
9
Pros:

Love the location. It was very close to Bank of America stadium for Chris Brown/Usher concert!!

Cons:

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2026-09-02 • via Nuitee
A
Arthur • couple • us
10
2026-08-31 • via Nuitee