Crown Hotel - Stone, Near Stoke-On-Trent by OYO

Hotels
6.3 (861 reviews)
38 High Street , Stone , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Non-smoking rooms
Restaurant
Family rooms
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Kid meals
Outdoor furniture
See all facilities

Review Highlights

Pros:
Good central location
Helpful staff
Warm and clean rooms
Quality breakfast
Cons:
Cleanliness issues
Lack of staff availability
Maintenance problems
Noise disturbances

Categories

Cleanliness
4.51
Multiple reviews indicated poor cleanliness, including dirty linen and unclean bathrooms.
Service
7.48
Some guests praised the helpful staff, but there were mentions of poor communication and lacking presence.
Location
8.02
Central location received positive feedback, being a pro in several reviews.
Room Quality
4.97
Various comments on outdated rooms, issues with heating and cleanliness points to room quality needing improvement.
Amenities
6
Some amenities were lacking, such as no hot water and broken items, leading to average performance.
Value for Money
5.96
Some guests felt the hotel did not meet expectations for its price, while others thought it was fair.
Food and Beverage
7.51
Positive feedback on breakfast and quality of food, despite some service issues.
Overall Experience
5.98
Overall stayed mixed due to a balance of good and poor reviews, resulting in an average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:29

Property Description

Historical Charm and Modern Luxuries

The Crown Hotel Stone in the picturesque town of Stone seamlessly blends historical elegance with modern comfort. Once an 18th-century coaching inn, our meticulously refurbished establishment offers a unique experience where the past meets luxury.

Individually Styled Rooms

Each of our 32 rooms is a sanctuary of style and comfort. Recently renovated with modern amenities, guests can enjoy a blend of sophistication and relaxation, making it an ideal retreat for both business and leisure travelers.

Culinary Delights and Event Spaces

Indulge in a diverse culinary experience at our on-site restaurants and enjoy the convenience of our well-equipped meeting rooms for corporate functions or special events. From sumptuous breakfasts to elegant event spaces, Crown Hotel Stone caters to all your needs.

Experience the perfect fusion of history and modern elegance at Crown Hotel Stone. Book your stay with us today!

Important information:

Please note that all the Executive Suites are located in the modern annex, which is adjacent to the main hotel building.

Please note that the property doesn't provide any cot beds.

Please note that all special requests are subject to availability and additional charges may apply.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.3
Based on 861 reviews
Cleanliness: 4.51
Service: 7.48
Location: 8.02
Room Quality: 4.97
Amenities: 6
Value for Money: 5.96
Food and Beverage: 7.51
Overall Experience: 5.98
A
andrew john • extended_group • gb
5
check in was chaotic
Pros:

lovely old building

Cons:

no breakfast available, not warned that restaurant closed, breakfast info still on website
no reduction in rate for lack of breakfast

no bar - closed

2026-03-21 • via Nuitee
L
Linda • solo_traveller • gb
2
Rather disappointing. There was no "normal" television available - just some paid nonsense.
Pros:

Comfortable bed

Cons:

The water in the shower which became terribly hot and could not be controlled. Neither could it be turned OFF. Therefore I had to get out covered in soap and shampoo and wait to be given another room.

2026-03-21 • via Nuitee
R
Richard • couple • gb
3
Not worth the money
Pros:

Nothing

Cons:

The hotel was dated and obvious repairs were required. Plaster peeling of the wall and bathroom dirty. Lights were available with no plug sockets. The room I stayed in did not get cleaned for 3 days.
Staff were polite when seen.

2026-03-21 • via Nuitee
L
Liz • solo_traveller • gb
7
Excellent location, good value for money.
Pros:

The refurbished rooms are of a good quality.

Cons:

The bathroom could do with upgrading.

2026-03-16 • via Nuitee
M
Maureen • couple • gb
9
Excellent price for an ideally situated hotel
Pros:

Location is perfect for centre of town and also public transport. The room was more than adequate with separate bathroom/shower etc. This is my one and only choice of hotel to stay in when visiting family.

Cons:

Basic instructions on how to use shower! Couldn't turn it off but only because it was our fault and took an employee 2 seconds to do what we tried to do! Totally our fault.

2026-03-15 • via Nuitee
E
Emma • couple • gb
4
disappointed
Pros:

brilliant location in the center of stone with parking

Cons:

everything else. receptionist didn't seem to have a clue when I got there, bar closed, shower head full of lime scale, couldn't get hot water through, broken windows, over flowing bins

2026-03-14 • via Nuitee
W
Will • couple • gb
3
Disappointing
Pros:

No bar facilities or snacks. Bathroom not up to standard as with the bedroom.

2026-03-12 • via Nuitee
B
Ben • couple • gb
5
2026-03-12 • via Nuitee
R
Robert • family_with_children • hk
1
Pros:

The location in Stone town centre.

Cons:

Where to start.... Scruffy tired decor. Pathetic shower poor water flow and water cold. Told by staff they only service room "every two or three days". No fridge in room. Worst hotel i have ever stayed in.

2026-03-10 • via Nuitee
H
Hannah • solo_traveller • gb
9
2026-03-08 • via Nuitee
P
Phil • solo_traveller • gb
3
Very disappointed, would raised above points in person, but as mentioned nobody was around.
Pros:

Went down for breakfast, no staff around, waited a couple of minutes reception in darkness. No one appeared. I went elsewhere.

Cons:

No wi-fi, therefore no Tv. Shower controls almost impossible to move.

2026-03-06 • via Nuitee
S
Sahibah • couple • gb
10
2026-03-06 • via Nuitee
S
simon • solo_traveller • gb
8
2026-03-02 • via Nuitee
S
Sophie • couple • gb
10
2026-03-02 • via Nuitee
K
Kate • solo_traveller • gb
1
Glad I was only there for one night.
Pros:

No queue for checkin.

Cons:

The hotel as a whole is dated, and very rundown. Wallpaper is peeling off the walls across the lobby. My key for my room was a physical key rather than a card. The room was dusty, and there was an open fuse box in there. Only two plug sockets in the whole room for the tv, hairdryer, lamp and any chargers. The shower was very low pressure, took around 15 minutes to get hot, and wouldn't turn off for a good ten minutes after I had finished showering, took a very long time. The bed was solid, I could feel and hear each spring. When outside, I smiled at a staff member and he just glared at me and walked away. Only two pillows on the bed. There was also a portable heater switched on high in the room when I arrived which made the room extremely hot, and the window would not stay open.

2026-03-01 • via Nuitee
J
Julia • couple • gb
5
2026-02-14 • via Nuitee
S
Stefan • couple • gb
8
Pros:

Old victorious hotel x

Cons:

It’s abit cold

2026-02-14 • via Nuitee
C
Critchlow • couple • gb
5
It should be stated about renovation and facilities closed
Pros:

Beautiful old features

Cons:

Was under renovation. This was not stated on booking. Com.
Owners were very apologetic gave us a free drink and complimentary breakfast. I’m sure when all is renovated we will return.

2026-02-14 • via Nuitee
S
Stephen • couple • gb
5
Pros:

Staff was very friendly

Cons:

The heat in Room 216 i think that was the room number, was way too hot, the shower was scolding or freezing, the tv didnt work

2026-02-12 • via Nuitee
B
Bentley • solo_traveller • gb
7
Pros:

It’s in the centre of the town.

Cons:

Needs little maintenance jobs doing.

2026-02-11 • via Nuitee