TownePlace Suites by Marriott Montgomery EastChase

Great location with plenty of shops and food options nearby. Beds were comfortable with good pillows. The room was quiet, clean and had plenty of room.

Worth every penny!

It was average. I travel to Montgomery often. It’s been years since I stayed here. I don’t mind if a hotel is old. My biggest concern is always “is it clean”. That shouldn’t be something you have to pay extra for at any hotel. It wasn’t. Hair in the tub and all around the bathroom, shower curtain was molded, hand and face prints on glass and windows. At best I rate that s hotel average.

Unfortunately had to swtich rooms twice.
1st room - door did not lock so anyone could have entered room without a key.
2nd room - TV had no signal. My take in dinner was cold by the time i was able to get into another room.
3rd room - thought everything would be ok... however sink drain did not work well at all.

Very disappointed in the rooms not being fully safe and functional. I've stayed here multiple times yet will not anymore.

Staff on duty was very responsive and kind. So not faulting them.

Marriott standards should be better. Very disappointed!!

Everything

Everything was great, especially the staff. If I had to make a recommendation, it would be to have ice machines available on each floor. I had to go to the lobby to get ice, which was not too much of a hassle, yet not very convenient.

Property was clean and easily accessible. Near banks, restaurants and shopping centers

The people were very helpful and so nice.

Breakfast was okay, the potatoes, needs to be cooked.
They were hard and done

Everything was great. The room was super comfortable and the breakfast was great.

The cleaning wasn't good. The kitchen had a visible dust layer where you could see the "print" of the glasses. We also found a tooth pick under the air condition. Worst was though that we got a pair of glasses stolen from the room. It was reported to the hotel staff and three different mangers all told us they would start an investigation.
I left all my contact information for the managers there. After 4 days with nothing heard from the hotel, I called them and all they told us was to report it to our own insurance.
We are coming back to Montgomery in 2 weeks and we are definitely staying somewhere else!

Checked into a room that had a chemichal smell coming from the a/c system, after 15 minutes my wife had a headache from the smell and had an allergic reaction, Lady at the desk was very helpful in trying to get us into another room, She showed us a total of three rooms all in same condition. Rooms were dirty, had pubic hair everywhere, we complained to the manager in the morning, He was very apologetic and helpful. Said that he would give a full refund, But his regional manager refused to give a full refund, Don't be fooled by the clean lobby .rooms are falling apart. Paid almost $300 . We did not sleep until about three hours after a check inn. We'll never stay here again and do not recommend to anyone who appreciates cleanliness.

Good location
Clean facility
Friendly staff

Great area and hotel