Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good value for money
Spacious and comfortable rooms
Cons:
Noise from events
Cigarette smell in room

Categories

Cleanliness
7.6
Several mentions of cigarette smell and low-quality toiletries; needs improvement.
Service
9.1
Friendly and helpful staff, though there were slow responses at times.
Location
9.1
Convenient location with good accessibility; noted as easy to find.
Room Quality
8.6
Spacious and comfortable rooms, but some issues with odor.
Amenities
8.1
Basic amenities provided, but some disturbances from restaurant activities.
Value for Money
9.1
Affordable price for the quality of stay, good value.
Food and Beverage
8.6
Good breakfast options, but noise from events affected dining.
Overall Experience
8.6
Generally positive stay with recommended areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:53

Property Description

Luxurious Accommodations

Alanda Hotel, nestled in the heart of Astana, offers elegantly designed rooms with modern amenities including flat-screen TVs, minibars, and plush bathrobes for a comfortable stay.

Gourmet Dining and Relaxation

Indulge in a culinary journey at the on-site restaurant serving delectable European cuisine, or unwind at the lobby-bar with a refreshing drink while enjoying panoramic views from the terrace. The wellness centre and gym provide the perfect retreat for relaxation and rejuvenation.

Convenience and Connectivity

With complimentary WiFi, free private parking, and a conference hall for business travelers, Alanda Hotel ensures a seamless stay. Explore nearby attractions like Expo 2017 Astana and Khazret Sultan Mosque with ease, making it the ideal choice for your next visit to Astana.

Book now for an unforgettable experience at Alanda Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TSE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children from 1 year old to 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for KZT 5,000 per person per night when using an existing bed.
    People 5 years old and over stay for KZT 7,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 196 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.1
Room Quality: 8.6
Amenities: 8.1
Value for Money: 9.1
Food and Beverage: 8.6
Overall Experience: 8.6
N
Nurbol • solo_traveller • kz
9
2026-05-23 • via Nuitee
B
Bagdat • solo_traveller • kz
10
Pros:

уютный, тихий отель. вежливый персонал, чисто и свежо.

2026-05-21 • via Nuitee
I
Iman • couple • kz
6
2026-05-21 • via Nuitee
M
Muneera • couple • ae
5
2026-05-19 • via Nuitee
Татьяна • solo_traveller • kz
4
Pros:

Заселили на пол часа раньше, спасибо.
Чистый и просторный номер.

Cons:

Шумоизоляции нет вообще, если кто-то выходит из номера, то весь этаж слышит хлопот двери. Завтрак весьма скуден, если учитывать стоимость проживания и сравнить с другими отелями. Постельное белье содержит много синтетики, спать было не комфортно. Соединили две кровати вместо одной полноценной двуспальной, это более, чем неудобно.

2026-05-16 • via Nuitee
S
Stallone • solo_traveller • us
4
2026-05-15 • via Nuitee
L
Lina • family_with_children • ru
9
Pros:

Все хорошо

2026-05-03 • via Nuitee
M
MYKHAILO • solo_traveller • sk
7
Хороший персонал, но постоянные проблемы со связью
Pros:

Отличный персонал, всегда готовый помочь

Cons:

1. Полное отсутствие интернета. «Мы меняем провайдера» - почему это должно быть моей проблемой? Не смог позвонить домой когда приехал, не смог провести онлайн встречи
Предложили общаться из лобби, но этот вариант не подходил ни для рабочих, ни для личных встреч
2. Завтрак намного меньше чем раньше, а заварного кофе нет вообще

2026-05-03 • via Nuitee
L
Lina • family_with_children • ru
9
Pros:

Чисто . Уборка хорошая

Cons:

Не было ложечек в номере. Чай и кофе есть , а размешать нечем

2026-05-03 • via Nuitee
A
Assiya • couple • kz
1
2026-04-26 • via Nuitee
Ашот • couple • kz
6
2026-04-23 • via Nuitee
A
Aldiyar • couple • kz
10
2026-04-20 • via Nuitee
A
Almas • couple • kz
10
2026-04-19 • via Nuitee
Даурен • family_with_children • kz
9
2026-04-09 • via Nuitee
Даурен • solo_traveller • kz
9
2026-04-09 • via Nuitee
R
Rinat • solo_traveller • kz
10
2026-04-01 • via Nuitee
Ержан • couple • kz
5
2026-03-31 • via Nuitee
S
S • family_with_children • kz
6
2026-03-28 • via Nuitee
N
Nikolay • solo_traveller • kz
7
I like staying in Alanda Hotel!
Pros:

Good location for reaching US visa center.
Overall very good hotel with warm and clean rooms, the quality and cost very well balanced.

Cons:

N/a

2026-03-27 • via Nuitee
Дмитрий • family_with_children • kz
10
2026-03-23 • via Nuitee