Comfort Suites Meridian and I-40

We love a cold room and the temperature in the room is really good. The room is clean. I really loved that it didn’t have that old hotel type of smell. Very comfy room! Staff were friendly and check-in was super easy. I can’t speak on the breakfast as I opted for Waffle House, which is right behind the hotel in walking distance so for me that was a win-win!

The building and everything look new. But the cleanliness of the room was sub par. We found hair in the tub and around the tolite. We checked in at 1pm which was nice. We left and came back on site around 430pm or so and come to find out the latch that protects you from intruders some how locked when we exited. So we couldnt get in our room. We went down stairs to the desk clerk and explained the situation and her statement was weird as she said she is just filling in and didnt usually work there or something? I didnt quite get that but she tried to find some kinda tool that was suppose to free the latch which would of been fine BUT she couldnt find the tool, there was no manager on duty and no maintenance personnel. So as she is trying to figure this out we needed to get in the room as we had a banquet to attend. She called a supervisor and said "she would be there in 10 mins" so i go back up to see ifi can figure out a way. I get into the room using what i had in my tool box. 15 minutes later i go back down and she says oh she is a little bit away by "morgan road" .Which is still 10 mins away with traffic. I inform her i go in the room on my own and to cancle any help coming in. But no apologies for the situation really, not from management or anyone in general. I cant see how a site cant have any management or any "keys" to get anything for any situation. Its a nice looking hotel but the bad experience, i wont be coming back personally.

Room was good, clean, upkeep was good. Staff was good. Breakfast wasn’t the greatest. Very plain and flavorless. Good selection though.

Property was clean. Rooms had a night light in the bathroom was a nice touch. Bed and pillows were comfortable.

I usually don’t leave reviews however this has been the absolute worst hotel experience I’ve ever had, I brought my service dog into the hotel which I had told them about prior to this stay and when bringing her in they asked for paperwork and a double deposit, I went ahead and let them know I don’t have paperwork for her because I didn’t assume it would be an issue, WRONG! They charged me a double deposit and even when asking if they want to see my LITERAL seizure medicine, they declined, they treated me terribly made it a huge issue and overall made me extremely uncomfortable as soon as I walked through the door they even went as far as saying I cannot leave my service animal in my room, AT ALL! I then asked if I could just be refunded for the hotel and go elsewhere they said “ well you can absolutely go elsewhere ” and I said you won’t refund me? And she said absolutely not. The hotel was dingy dirty and disgusting the breakfast was terrible and I’ve never been met with such rude horrible behavior from someone that is in a professional position, the bed sheets were dirty the second I stepped in the room I seen 3 roaches in the first 30 minutes and the entire hotel reeked of cigarette smoke, the neighborhood is VERY BAD homeless people stand outside and the breakfast is stale cereal and eggs that come in a bag, spend the extra $50 bucks and go somewhere you won’t catch bedbugs or where your car won’t get mugged.

The pool was too cold to use. That would be my only complaint

The room was very clean and comfortable. The breakfast was like every other breakfast at other hotels. Waffles, bagels, oatmeal, eggs and sausage...it was fine. They offer lemon water, coffee and tea in the lobby. I enjoyed my stay.

Room was quite spacious and clean. Beds were very comfortable. Served the purpose needed. Continental breakfast was sufficient

Excellent

Went to the wrong location first but lady at the desk was awesome and gave us directions. I guess it happens frequently since the hotels are the same name and located so closely. The hotel was really nice and a good price. The area had a lot of homeless people around Meridian though.

Its safe and staff was great. Only thing that needs to be fixed is cleaning up high for cob webs and gap in the entry door of the room we stayed in.

Easy ro park. Receptionist was very efficient and friendly. Needs to be cloned!!

Great staff, clean room. Was on the road side and had bright lights shinning into the room and could hear a lot of traffic noise. Close to everything I needed.

I was very happy with the king suite. The staff was great!!!

This property was amazing. The bed was very comfortable and the breakfast was great. Parking was very easy and I enjoyed the snack options in the lobby.

We had awesome stay comfortable beds nice clean rooms friendly staff but was nice but a little cold for a indoor pool but we still enjoyed and in a great loctaion waffel house next door taco bell across the street and chillis and cracker barrel with in a few miles just some i rember seeing . Would stay again.

I was surprised after reading the reviews and seeing that this establishment has a 9.0 rating. The front desk staff upon check in announced our name, what floor and room number with other patrons being in the lobby, what?? This is a security risk, when asking questions throughout they stay they acted put out like they shouldn’t be bothered. When asked about different pillows they were even unwilling to go and look, we had to ask what timeframe breakfast was served. We informed the front desk of trash being in the elevator one morning before breakfast and it was not cleaned up until early afternoon, the curtains and shades in our room were dirty, the sink in the bathroom drained terribly slow so don’t leave the water on long, the lights in the bathroom were rusted, thankfully no bed bugs but the mattress was terrible and it felt like you sank to the bottom and we rolled to the middle no support, then upon checkout more trash found in the hallway. Not to mention how hot the hallways are. And breakfast, let’s just say it can barely pass for breakfast, we opted to eat out after the first morning. And where’s the manager? Your guess is as good as ours. Generally we feel when traveling that we can trust the reviews on hotels.com, this one left us stunned. I am including pics so you can see this is an honest review by disappointed customers, we expected better. We were celebrating our 35th anniversary and just don’t want anyone else trip to be a disappointment.

This was an excellent hotel for the price. Very clean. Nice big room with a couch. Lady at the front desk was very helpful as well.

Very nice stay great bed and food

Nice restaurants near the hotel but the pool water was freezing and our room was on the bottom floor so there was quite a lot noise throughout the night.