Facilities

Meeting rooms
Fitness facilities
Health or beauty spa nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Great staff
Beautiful rooms
Wonderful dining options
Cons:
No AC
Long waiting time for dinner

Categories

Cleanliness
8.15
The hotel was clean but the mention of no AC and heat may affect comfort.
Service
8.95
Front desk staff readiness and restaurant staff eagerness to serve were highlighted as outstanding.
Location
8.95
Review indicated a great location in Kigali.
Room Quality
8.65
Beautiful rooms were mentioned positively.
Amenities
8.45
Standard quality for this hotel tier.
Value for Money
8.45
Standard quality for this hotel tier.
Food and Beverage
8.45
Dining options were described as wonderful.
Overall Experience
8.75
Incredible hotel with an overall positive stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 00:34

Property Description

Welcome to Hotel Chez Lando, your perfect urban retreat in the heart of Kigali!

Recreational Opportunities
Unleash your energetic side with our fully equipped fitness center or indulge in in-room fitness options. After a workout, unwind at the bar/lounge with a refreshing drink.

Culinary Delights
Savor exquisite dining experiences at our hotel's restaurant or cozy coffee shop. Room service is also available to ensure you enjoy meals in the comfort of your room during limited hours.

Comfort and Connectivity
Each of our 82 guestrooms boasts a minibar and a private balcony, providing the perfect space to relax. Stay connected with complimentary Wi-Fi and enjoy entertainment with satellite TV, while private bathrooms come complete with complimentary toiletries.

Don't miss out on your ideal stay—book your getaway at Hotel Chez Lando today!

Important information:

  • Up to 2 children 14 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.6
Based on 57 reviews
Cleanliness: 8.15
Service: 8.95
Location: 8.95
Room Quality: 8.65
Amenities: 8.45
Value for Money: 8.45
Food and Beverage: 8.45
Overall Experience: 8.75
W
Wongsatorn
6
Pros:

No AC it's quite hot sometime.
The duration time of waiting dinner is so long. Don't know why it take so long

2025-09-18 • via Nuitee
J
Jaruwan
10
Pros:

Very good

2025-09-14 • via Nuitee
J
Jerry
8
Staff: the best asset and selling argument
Pros:

One thing that will make me go back to Chez Lando is the front desk staff readiness to support and the restaurant staff eagerness to serve and accommodate my requests!

Definitely, the best assets this hotel has is their staff. Love the calmness of the hotel, how “green” it is and how clean it was…but those aren’t exceptional…the staff are!

2025-07-28 • via Nuitee
J
jennifer
10
Pros:

This was an incredible hotel to stay in! Great location in Kigali, beautiful rooms, friendly and helpful staff. The dining options were wonderful as well. I highly recommend it! Airport pickup and drop off was a plus!

2025-07-21 • via Nuitee
J
JoNell
10
Great value
Pros:

If I were visiting Kigali again I’d definitely stay here. Great quality and clean city

2025-06-23 • via Nuitee
W
William E
8
Pros:

Fantastic theme "Villa Garden Paradise very romantic ❤️" Laid back and very relaxing and friendly, birds, bees, flowers 🌹💐 and beautiful trees. Hotel Chez Lando has them all. And it's very family friendly or a romantic haven all in one!!


The only recommendations I can suggest, are changing the lighting fixtures to led in the rooms with mood settings. And installing window curtains or privacy glass on the bathroom windows, at least on the first floor,. Thanks for relaxing and tranquilly pleasant stay. Kudos to you and best regards WES

2025-06-03 • via Nuitee
B
Binoy
8
Pros:

The property is well located with good rooms.

2025-05-17 • via Nuitee
Y
Yvonne
10
Pros:

The check in went well and rapid.

2025-01-31 • via Nuitee
E
Elizabeth
10
Pros:

Very comfortable

2024-10-05 • via Nuitee
L
Luciana
8
Pros:

Improve: The only thing I didn't like is that the shower has low water pressure. Everything else was great!

2024-09-28 • via Nuitee
A
ATEM AKONJANG
6
Pros:

I was disappointed with their shuttle service. I reserved my room and requested for airport pickup but none of their staff was at the airport to pick me up. I had to incur additional expenses to hire a taxi from the airport to the hotel of which there was no refund or remorse from the hotel management.

2024-09-27 • via Nuitee
A
Adilise
6
Pros:

Unfortunately, the loud music early morning and late night is disturbing! The walls of the rooms are too thin - every conversation is heard from the next room- that’s why this place did not get a 5 stars.

2024-09-22 • via Nuitee
G
Grant
8
Pros:

Very friendly staff here. Room had television that wasn’t working first night. They changed the box but as it runs on the broadband as that was dreadfully slow the television still wasn’t any good.

No air conditioning in this hotel so make sure the curtains are closed to keep the temperature down during the day and it will then only be very warm instead of too hot at night.

Service in the restaurant not very quick, but portion sizes generous and the cost of meals is very reasonable. They do tend to use a fair bit of salt with their vegetables so bear that in mind.

Used the laundry service and shirts came back immaculate and nicely ironed for less than £1 each, ridiculously cheap and saves a job when you come back.

Single glazing so plenty of road noise and they do like to use their horns in Kigali so something to be prepared for.

2024-09-18 • via Nuitee
D
Denise
10
Pros:

Friendly people, very clean property and most of all safety is their number one priority

2024-08-08 • via Nuitee
C
Curtice
6
Basic room with no fan or AC
Pros:

Very nice staff and convenient restaurant. Room was very basic. Biggest complaint is that there was no fan or AC, or mosquito net (thankfully a net was not needed). Hallway was bit loud at night.

2024-07-19 • via Nuitee
K
Kimberly
10
Pros:

It's a good location close to airport and shops. Team is very kind. Rooms spacious and clean

2024-07-06 • via Nuitee
A
Ahmed • friends
6
Pros:

Very bad internet connection, first time in my life to see a hotel room without hotel. There is almost no room view as you have a tree in-front of your balcony blocks everything.

2024-05-18 • via Nuitee
O
Omar
4
Pros:

It was a very bad experience

2024-05-17 • via Nuitee
I
Ibrahim
4
Pros:

NA

2024-05-17 • via Nuitee
R
Richard
8
Pros:

When I checked in, I was sent to general room - a finally got the room I paid for. Also, everything is great (but noisy) except the restaurant has terrible service- 1 hour to get food and hard to get staff to get/pay bill

2024-03-31 • via Nuitee