Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Great location
Cons:
Unfriendly staff
Low-quality breakfast

Categories

Cleanliness
8.34
Rooms were really spacious and very clean.
Service
7.31
Staff were less than friendly, some plain old rude.
Location
9.85
Terrific location just out of Sapa town.
Room Quality
8.3
Rooms were really spacious.
Amenities
7.83
Pool timing clashed with breakfast, heavily chlorinated.
Value for Money
8.79
Standard quality for this hotel tier.
Food and Beverage
6.84
Very limited options and poor quality breakfast.
Overall Experience
8.31
Mixed feelings due to staff service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:48

Property Description

Luxurious Accommodation
Sapa Highland Resort & Spa offers elegant rooms equipped with modern amenities such as air-conditioning, flat-screen cable TV, and plush bathrobes for a comfortable stay.

Exceptional Facilities
Indulge in relaxation at the indoor pool, rejuvenate at the spa, or stay active at the fitness centre. The hotel also provides free WiFi, parking, and a 24-hour front desk for convenience.

Gourmet Dining and Services
Enjoy a delicious buffet breakfast at Four Seasons Restaurant, and savor delectable dishes for lunch and dinner. Take advantage of room service, special diet menus, and helpful staff for a memorable experience.

Book now for a delightful stay at Sapa Highland Resort & Spa amidst the beauty of Sa Pa!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: HAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 380,000 per person per night when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 654,000 per person per night when using an available extra bed.
    People 12 years old and over stay for VND 817,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 124 reviews
Cleanliness: 8.34
Service: 7.31
Location: 9.85
Room Quality: 8.3
Amenities: 7.83
Value for Money: 8.79
Food and Beverage: 6.84
Overall Experience: 8.31
A
aviad • family_with_children • il
2
לא מומלץ בכלל אפס ברמת שירות ללקוח זוועה
Pros:

הגענו לסאפה בשעות הבוקר המוקדמות בהגעה למלון היחס היה קריר וירוד בחיים לא קיבלו את פני ופני משפחתי בצורה כזאת אדישה ולא נעימה לא היה להם חדרים וחיכיתי 4 שעות לחדר
לצ׳ק אין למרות שביקשתי זאת בהודעה למלון שיחיכינן לנו חדרים בשעה שאנחנו מגיעים שנוכל לנוח מעט
החדרים ממש לא כמו בתמונה המיטות קשות הטלויזיה קטנטנה המזגן בקושי פועל בקיצור ממש לא מלון שהייתי מציעה לכם לקחת הספא לא פעיל
הארוחת בוקר עלובה אין אפילו קפה לשתות נכנסתי לדקה ושאר הימים לא נכנסתי בכלל
המלון תקןע בחור בסוף סאפה וממש לא מרכזי
יש כיבוי אורות ואין שירותי לובי בשעות הערב חוסכים בחשמל וסוגרים אורות
אין אפשרות לטעינה של הטלפון אפילו בלובי כי תקעים בכלל בקיצור תעשו טובה תחפשו לכם מלון אחר
אני נפלתי שם ולא רוצה שאחרים יפלו גם

Cons:

הגענו לסאפה בשעות הבוקר המוקדמות בהגעה למלון היחס היה קריר וירוד בחיים לא קיבלו את פני ופני משפחתי בצורה כזאת אדישה ולא נעימה לא היה להם חדרים וחיכיתי 4 שעות לחדר
לצ׳ק אין למרות שביקשתי זאת בהודעה למלון שיחיכינן לנו חדרים בשעה שאנחנו מגיעים שנוכל לנוח מעט
החדרים ממש לא כמו בתמונה המיטות קשות הטלויזיה קטנטנה המזגן בקושי פועל בקיצור ממש לא מלון שהייתי מציעה לכם לקחת הספא לא פעיל
הארוחת בוקר עלובה אין אפילו קפה לשתות נכנסתי לדקה ושאר הימים לא נכנסתי בכלל
המלון תקןע בחור בסוף סאפה וממש לא מרכזי
יש כיבוי אורות ואין שירותי לובי בשעות הערב חוסכים בחשמל וסוגרים אורות
אין אפשרות לטעינה של הטלפון אפילו בלובי כי תקעים בכלל בקיצור תעשו טובה תחפשו לכם מלון אחר
אני נפלתי שם ולא רוצה שאחרים יפלו גם

2026-05-07 • via Nuitee
J
julian • solo_traveller • au
4
2026-04-27 • via Nuitee
N
Nguyễn Đức Toàn • solo_traveller • vn
9
2026-04-26 • via Nuitee
E
Ellie • couple • au
8
2026-04-16 • via Nuitee
N
Naveenkumar • family_with_children • om
6
Good location near the city center and the hotel is well maintained, but not fully value for money.
Pros:

ambient environment.

Cons:

In Washroom lighting is less..

2026-03-30 • via Nuitee
D
david • solo_traveller • il
6
Pros:

לא מלון לזוגות...יותר לבודדים

2026-03-06 • via Nuitee
T
Thanh • family_with_children • au
9
Happy
Pros:

Buffet breakfast, room was spacious, walking distance to central town, clean and helpful staff, nice views.

Cons:

Limited pool hours, not open all day. Hilly walk home from central town.

2026-01-27 • via Nuitee
F
F • solo_traveller • au
10
Great location, good sized rooms.
Pros:

Really nice hotel in a great location. The staff had good English, making check-in easy (we arrived at 6AM).

Cons:

Breakfast buffet was loud, overly busy with so-so food options. Staff were ok, but not interested in the little things, like “can I get some black tea?” (no). They damaged our luggage and didn’t care at all.

2026-01-08 • via Nuitee
H
Hà • couple • vn
9
2026-01-05 • via Nuitee
L
luong • extended_group • vn
10
2025-12-03 • via Nuitee
G
Gangmun
10
Pros:

good view with convenient location.
Breakfast buffet was awesome!

2025-10-01 • via Nuitee
S
Susan • family_with_children • au
7
Clean and spacious hotel in a great location but unfriendly staff and very low grade breakfast.
Pros:

Terrific location just out of Sapa town, a 5 minute walk down (10mins back given the hills). Rooms were really spacious and very clean.

Cons:

Staff were less than friendly, some plain old rude, especially the man that was guarding the breakfast door. We were travelling with 3 children (7, 10 and 12) and one of the draw cards was the fact that the hotel had a pool but the pool is only open from 6am to 9am and then 4pm to 8pm. So during the day there was no option at all. The morning hours clashed with breakfast time for our family so we missed that slot and then usually of an evening we were out at dinner, so again missed that time slot. Pool is also so heavily chlorinated my kids had sore eyes and there was lots of rules about what you could not do - no jumping at all (guards on duty to ensure this is followed).
The breakfast was OK but only just, very limited options and poor quality from what we tried. The egg station was ok though and the egg chef helpful. Make sure you’re there well before they close breakfast at 9am as they start packing up about 15mins beforehand and there is no option to extend.

2025-09-16 • via Nuitee
A
Ahmed
8
Pros:

Nice hotel but bit far

2025-08-25 • via Nuitee
E
Emilio • family_with_children • es
10
Pros:

Personal muy amable y habitacion muy espaciosa

Cons:

Problemas con la cerradura de la puerta de habitacion

2025-08-15 • via Nuitee
J
Justo • couple • es
8
Cons:

Poco horario en la piscina y estaba llena de niños gritando

2025-08-13 • via Nuitee
ام فيصل • family_with_children • sa
9
مكان جميل
Pros:

اطلالته

Cons:

بعده عن السنتر ومكانه مرتفع ممايحتاج الى جهد اكبر للوصول

2025-08-12 • via Nuitee
R
Ralf • family_with_children • nl
1
Verschrikkelijk. Geen 4 sterren waard.
Pros:

De locatie was prima

Cons:

* Mensen zwemmen in ondergoed ipv zwemkleding. Wordt door hotel niks aan gedaan

* Restaurant biedt een westers menu aan. Wanneer je hiervan een chickenburger besteld krijg je een broodje met 2/3 harde stukjes kip.

* Bedden zijn verschrikkelijk hard, alsof je op een plank ligt

* Blaffende honden ‘s nachts rondom het hotel.

* Personeel kan geen Engels

* Ontbijt is heel karig. Sommige dingen wat warm hoort te zijn is gewoon koud

2025-08-08 • via Nuitee
D
Dennis • family_with_children • nl
8
Pros:

Nice room, nice location, friendly employes,

Cons:

Breakfast coud be better, swimmingpool is very old/broken sides.

2025-08-06 • via Nuitee
S
Senthil • family with young children • in
9
Superb
2025-07-24 • via Nuitee
L
Lina • family with young children • lt
7
Great views to the mountain, but outdated
Pros:

View from the window, warm water in the swimming pool,

Cons:

Outdated, need some repairs, including pool. We were charged one night amount for early check-in. The guy in the registration didn’t speak English, it took as 1 hour to finally go to our room. The floor in the room was dirty. Breakfast could be better.

2025-07-03 • via Nuitee