Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Cons:
Noisy location
Some dated decor

Categories

Cleanliness
7.63
Some reports of cold room and issues with shower, but generally clean.
Service
9.1
Staff described as friendly and attentive, enhancing overall experience.
Location
8.64
Convenient location for NC500; however, noted to be somewhat noisy.
Room Quality
7.59
Rooms were comfortable but some were dated and had issues.
Amenities
8.12
Decent amenities but some felt a bit outdated, generally satisfactory.
Value for Money
8.08
Good value with friendly services, but noted for some pricey menu items.
Food and Beverage
8.63
Food quality rated highly with good breakfast, though limited dinner options.
Overall Experience
8.6
Enjoyable experience with minor issues that were resolved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:02

Property Description

Charming Historic Hotel in Wick

Award-Winning Dining Experience: Indulge in local produce and fresh seafood at No1 Bistro, complemented by a selection of whiskies and wines in the friendly bar.

Cozy Rooms with Modern Amenities: Relax in rooms featuring wide-screen TVs, complimentary Wi-Fi, and a guide to explore the picturesque local area.

Convenient Location for Exploring: Take a ferry to the Orkney Islands or visit The Castle of Mey, the former residence of the Queen Mother, all within easy reach from the hotel.

Book now to experience the perfect blend of history, comfort, and exceptional service at Mackays in Caithness!

Important information:

Please note, the hotel does not accept American Express.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: WCK

Location

Guest Reviews

8.3
Based on 559 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 7.59
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.6
A
Adrienne • couple • gb
9
Had a lovely relaxing stay, staff were lovely
Pros:

The property has lots of character, location was ideal.

Cons:

The room was slightly smaller than what we thought it would be, but was not an issue.

2026-10-17 • via Nuitee
S
Stephen • couple • gb
3
2026-10-15 • via Nuitee
A
Alex • solo_traveller • gb
10
Great overnight stop with very attentive helpful staff
Pros:

Character and central location by the river

Cons:

I prefer an earlier check in time

2026-10-12 • via Nuitee
D
Derek • couple • gb
7
Great For a Short Stop Over
Pros:

We had a comfortable 1 night stay while completing the NC500 and a nice meal in the Bistro. We had a good breakfast before continuing with our journey.

Cons:

The hotel is getting a little tired in places but was still acceptable.

2026-10-11 • via Nuitee
M
Matthijs • solo_traveller • nl
10
Pros:

De ligging op loopafstand van het centrum, het ruime appartement en het fantastische ontbijt.

Cons:

Niets.

2026-10-11 • via Nuitee
P
Paul • couple • gb
6
2026-10-10 • via Nuitee
K
Kirtland • solo_traveller • gb
10
Pros:

Everything!

Cons:

Nothing!

2026-10-08 • via Nuitee
R
Richard • couple • gb
10
Excellent hotel with great food and excellent staff
Pros:

Wry convenient location, quiet and very comfortable

2026-09-19 • via Nuitee
D
Dexter • couple • gb
10
Offers very good value for money
Pros:

Staff, reception, restaurant were excellent,

Cons:

Nothing

2026-09-19 • via Nuitee
S
Ståhl • couple • se
8
2026-09-17 • via Nuitee
M
Michael • couple • gb
8
Good location friendly staff.
Pros:

Great location on our way to the NC500

Cons:

Three flights of stairs in the apartment.

2026-09-17 • via Nuitee
A
Alistair • couple • gb
2
Would not stay there again
Pros:

Food was fair

Cons:

The bedroom the shower the bed the decor carpet very poor overall poor 😢

2026-09-17 • via Nuitee
A
Andrew • family_with_children • au
9
We had an excellent stay and would certainly recommend it to friends and family.
Pros:

Excellent staff, very comfortable and clean hotel, a warm and friendly atmosphere with very good facilities.

2026-09-16 • via Nuitee
C
Clare • couple • gb
7
Convenient location
Pros:

Good location, all the staff were lovely. Good choice at breakfast, best scrambled eggs I’ve had in a long while.

Cons:

Unfortunately the bed wasn’t very comfortable and the shower head needs replacing.

2026-09-15 • via Nuitee
D
Diane • extended_group • gb
10
2026-09-13 • via Nuitee
C
Cynthia • couple • us
9
Nice stay.
Pros:

Easy parking and friendly staff. Comfortable room with good water pressure.

2026-09-12 • via Nuitee
M
Marcus • extended_group • nl
6
2026-09-11 • via Nuitee
H
Helen • couple • gb
6
Pleasant
Pros:

Comfortable bed, nice towels, clean.
Excellent food and friendly staff,

Cons:

Doors and decor a little tired. Parking was roadside.

2026-09-10 • via Nuitee
S
Samantha • couple • gb
6
Good food, staff not very attentive, our food taken to the incorrect table
Pros:

Bed was comfortable

Cons:

No onsite parking and dinner reservation made 12 months ago, missing from Diary despite having confirmation email

2026-09-10 • via Nuitee
N
Niven • couple • gb
8
Comfortable friendly stay superb breakfast
Pros:

Clean spacious comfortable just a short walk away from main hotel

Cons:

Nothing

2026-09-06 • via Nuitee