The Retreat Palm Dubai MGallery by Sofitel

Hotels
•
Accor
9.4 (6778 reviews)
Palm Jumeirah, Dubai, Dubai, 0 , Dubai , AE
971-45247777

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Proposal/romance packages available
Express check-out
Newspapers in lobby (surcharge)
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
Health club
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent food
Clean rooms
Great location
Family-friendly amenities
Cons:
High cost for New Year's event
Construction noise reported

Categories

Cleanliness
9.31
Room was very clean, contributing to a positive stay.
Service
9.88
Staff was described as friendly, attentive, and accommodating across multiple reviews.
Location
9.52
Beautiful hotel right on the beach with fantastic views.
Room Quality
9.27
Overall experience with the room was positive, though some guests found beds too soft.
Amenities
9.3
Spa, water sports, and family-friendly facilities were highlighted positively.
Value for Money
8.76
High-cost events like the NYE show were criticized for not meeting expectations.
Food and Beverage
9.51
Breakfast options and restaurant service were frequently praised.
Overall Experience
9.68
Guests expressed overall satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:34

Property Description

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at the full-service spa.

Recreational Paradise
Unwind at the health club, outdoor pool, and spa tub for a relaxing stay.

Culinary Delights
Savor local and international cuisine at Vibe or opt for 24-hour room service.

Experience luxury at The Retreat Palm Dubai MGallery by Sofitel, your beachfront oasis. Book now to enjoy a blend of relaxation and sophistication.

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Green Globe

  • Check-in & Check-out

    Contactless check-out is available

  • Food & Beverage

    No alcohol served onsite

See all policies

Location

Property Video

Guest Reviews

9.4
Based on 6778 reviews
Cleanliness: 9.31
Service: 9.88
Location: 9.52
Room Quality: 9.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 9.51
Overall Experience: 9.68
G
Gerardo • family_with_children • it
10
2026-03-07 • via Nuitee
A
Alessandro • family_with_children • gb
9
2026-03-07 • via Nuitee
E
Eralp • couple • au
10
2026-03-05 • via Nuitee
D
Dean • couple • gb
7
2026-03-05 • via Nuitee
M
Michael • family_with_children • de
10
2026-03-03 • via Nuitee
N
Nevo • family_with_children • il
8
2026-03-03 • via Nuitee
K
Keanen • solo_traveller • za
10
2026-03-01 • via Nuitee
R
Ruhan Ipek • family_with_children • ae
8
2026-03-01 • via Nuitee
F
Fabienne • couple • li
8
2026-03-01 • via Nuitee
T
Tim Eddy • couple • de
8
2026-03-01 • via Nuitee
C
Caja • couple • nl
8
Een goed verblijf wij voelde ons verwend hier kortom een goede vakantie kom zeker terug
Pros:

Het ontbijt was zeer uitgebreid en de verse eieren gerechten waar je uit kon kiezen bij het ontbijt waren heerlijk koffie en thee werden naar de tafel gebracht en iedereen is vriendelijk en behulpzaam

Cons:

Helaas werd er een hotel gebouwd voor de deur dat gaat 24/7 door

2026-03-01 • via Nuitee
B
Balázs • couple • hu
10
Pros:

LOCATION, NICE AND CLEAN HOTEL

Cons:

NOTHING

2026-03-01 • via Nuitee
P
Polina • solo_traveller • nl
8
Good hotel but there is something to improve
Pros:

Nice people working in the hotel. Thanks to Thelma for hosting us in the restaurant cordially and smilingly every day. Thanks to Mataar for having fun. Thanks to the man in the reception who has checked us in and out (sorry, I forgot the name).

Very well-kept territory and interior, you feel the care in every corner. Room service is super fast!

Love the fact that there is a center for water activities nearby with the huge range but high prices. Amazing long walking area near the hotel.

Two training areas: for women and shared. You could take yoga mats to the beach for yourself ❤️

Cons:

We took buffet for three times a day. I would say that the lunch is more interesting than the dinner. We were disappointed by the fact that usually there were only 1 grilled / baked fish. But if you’re fan of red meat, lamb… that’s a place for you! There were always 1 or 2 extremely delicious meals, but most were average.
If I go there for the second time I would take only two-times a day meal plan.

The hotel says there is everyday live music performance from 6 to 7 pm, but we found it for free only once.

2026-03-01 • via Nuitee
N
Nassim Mohammed • couple • es
7
2026-02-28 • via Nuitee
M
Micheal Bediako • family_with_children • gb
9
Pros:

The breakfast was very good the staff are accommodating and polite hotel is clean location is good

Cons:

The hotel is facing a construction site so make sure you pay to face the sea view 😉

2026-02-28 • via Nuitee
Z
Zsófia Ilona • couple • hu
9
Nagyon jó, jo helyen található, ajánlom
Pros:

Az elhelyezkedés, kedvesseg, kiváló kiszolgálás

Cons:

A felpanzio lehetne változatosabb

2026-02-26 • via Nuitee
L
Leila • family_with_children • fr
10
Pros:

Au top! Un sans faute...

2026-02-25 • via Nuitee
G
Georgepv • couple • gr
9
Great hotel choice for a stay at the Palm
Pros:

Great and value for money choice for a stay at the Palm. Staff was extremely helpful and contributed to an overall great experience.

Cons:

Room view due to external construction works (not for the hotel to blame though).

2026-02-25 • via Nuitee
S
suzy • family_with_children • be
8
Goed
Pros:

Kamer was top! Heerlijk bed, mooie badkamer, mooi terras

Cons:

Ontbijt was niet altijd goed georganiseerd.chaos s morgens. Dikwijls wachten op een tafel

2026-02-24 • via Nuitee
W
Wail • solo_traveller • gb
10
Pros:

The view is amazing

Cons:

You had to pay for drinks during dinner time, which is not much but fell unecessary, would have not mind paying in advance.

2026-02-23 • via Nuitee