The Retreat Palm Dubai MGallery by Sofitel

Hotels
•
Accor
9.4 (6778 reviews)
Palm Jumeirah, Dubai, Dubai, 0 , Dubai , AE
971-45247777

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Proposal/romance packages available
Express check-out
Newspapers in lobby (surcharge)
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
Health club
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent food
Clean rooms
Great location
Family-friendly amenities
Cons:
High cost for New Year's event
Construction noise reported

Categories

Cleanliness
9.31
Room was very clean, contributing to a positive stay.
Service
9.88
Staff was described as friendly, attentive, and accommodating across multiple reviews.
Location
9.52
Beautiful hotel right on the beach with fantastic views.
Room Quality
9.27
Overall experience with the room was positive, though some guests found beds too soft.
Amenities
9.3
Spa, water sports, and family-friendly facilities were highlighted positively.
Value for Money
8.76
High-cost events like the NYE show were criticized for not meeting expectations.
Food and Beverage
9.51
Breakfast options and restaurant service were frequently praised.
Overall Experience
9.68
Guests expressed overall satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:34

Property Description

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at the full-service spa.

Recreational Paradise
Unwind at the health club, outdoor pool, and spa tub for a relaxing stay.

Culinary Delights
Savor local and international cuisine at Vibe or opt for 24-hour room service.

Experience luxury at The Retreat Palm Dubai MGallery by Sofitel, your beachfront oasis. Book now to enjoy a blend of relaxation and sophistication.

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Green Globe

  • Check-in & Check-out

    Contactless check-out is available

  • Food & Beverage

    No alcohol served onsite

See all policies

Location

Property Video

Guest Reviews

9.4
Based on 6778 reviews
Cleanliness: 9.31
Service: 9.88
Location: 9.52
Room Quality: 9.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 9.51
Overall Experience: 9.68
اسعد • extended_group • ae
8
2026-04-04 • via Nuitee
S
Salim • couple • ae
9
Pros:

جميل عالبحر

2026-04-03 • via Nuitee
M
Marwan Haloub • family_with_children • ae
4
Pros:

Location

Cons:

Beach not much clean
Kids pool closed for 2 nights
Kids pool very dirty first day

Food quality was very basic and no Lunch Buffet
& Dinner Buffet

2026-04-03 • via Nuitee
S
Saif • couple • ae
10
2026-04-03 • via Nuitee
A
Ahmed • couple • ae
5
2026-04-03 • via Nuitee
R
Richard • couple • ae
10
Pros:

Very friendly staff. Tasty food at buffet.

2026-04-01 • via Nuitee
A
Adam • couple • sa
10
2026-04-01 • via Nuitee
F
Faisal • family_with_children • ae
10
2026-04-01 • via Nuitee
G
Gunay • family_with_children • tr
10
Great experience
Pros:

Stuff, meals, nature, rooms were great

Cons:

Everything was great

2026-03-31 • via Nuitee
J
Jubin • couple • in
6
Pros:

Good

2026-03-31 • via Nuitee
L
lester • couple • ae
10
perfect
Pros:

rey gem are good staff everything was super b

Cons:

rey gem are good staff everything was super b

2026-03-30 • via Nuitee
X
Xylee • family_with_children • ae
8
Pros:

The pool

Cons:

The beach

2026-03-30 • via Nuitee
A
Alexandra • couple • ae
10
2026-03-30 • via Nuitee
T
Thomas • family_with_children • de
8
2026-03-30 • via Nuitee
M
malik • couple • gb
9
i will always remember my stay at this place , i loved it
Pros:

location is amazing , staff is well trained and welcoming, food was amazing freshly made .

Cons:

i liked everything

2026-03-30 • via Nuitee
F
Fakhoury • couple • ae
7
I would come back again💕
Pros:

The room is spacious and area is calm
I love how they have wellness activities to do like it was earth day we meditated

Cons:

Construction near room
Staff in lobby wasnt the best - there was only 1 man who was very helpful rest wasnt so friendly

2026-03-29 • via Nuitee
L
Leonel John • extended_group • ae
9
Leaving happy and recharged. Glad to have been assisted by Shiela and Rimaz(?), They really made our stay seamless and t
Pros:

The peacefulness and calmness of the place. It forced me to relax and let go of the fast paced life here in Dubsj.

Cons:

Food options in Dinmer Buffet, but overall it was okay.

2026-03-29 • via Nuitee
N
New Horizon • family_with_children • ae
10
Pros:

Wonderful hotel, clean rooms, very good facilities,
Friendly staff, delicious breakfast

Cons:

Nill

2026-03-29 • via Nuitee
M
Mohammed Mustufa • solo_traveller • ae
10
2026-03-27 • via Nuitee
S
Saida86 • family_with_children • ae
8
Pleasant getaway
Pros:

Gorgeous views from palm view rooms, very calm waters and beautiful panoramic seascape with the palm.
Very friendly staff in restaurant the Vibes, especially Thelma. Reactive problem solving by Mr Jayson and Maria, the roof was leaking because of the strong rain and they immediately upgraded one of booked rooms.

Cons:

Housekeeping staff was hard to reach out on the first day of checking in. Seems they were very pre occupied. Food choice was minimal on the first night dinner.

2026-03-27 • via Nuitee