Surtel Hotel

Hotels
6.5 (145 reviews)
Ataturk Bulvari No:20 Kusadasi , Kusadası , tr

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Poor amenities
Uncomfortable rooms

Categories

Cleanliness
4.73
Multiple reviews mention dirty rooms and unpleasant odors.
Service
10
Staff is described as friendly and helpful, especially the manager.
Location
9.7
Location is favorable, close to ferry port.
Room Quality
5.74
Room decor is outdated and several amenities were broken or malfunctioning.
Amenities
4.69
Facilities such as the pool were overcrowded, and there were frequent complaints about internet access.
Value for Money
6.72
General sentiment suggests poor value due to multiple issues.
Food and Beverage
5.68
Breakfast described as monotonous and coffee was rated as terrible.
Overall Experience
4.73
Overall dissatisfaction expressed; most guests would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 11:33

Property Description

Scenic Views from Balconies
Experience breathtaking sea views from your own private balcony at Surtel Hotel.

Convenient Amenities
Enjoy a range of convenient amenities such as a 24-hour front desk, airport transfers, and free WiFi throughout the property.

Ideal Location
With popular beaches and attractions like Jade Beach, Kusadasi Marina, and Kusadasi Castle nearby, Surtel Hotel offers an ideal location for your stay in Kusadası.

Don't miss out on a memorable stay at Surtel Hotel in Kusadası. Book your room now!

Important information:

Please note that the outdoor pool is open from 1 May until 15 October.

Private park is not suitable for large vehicles.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 6 and older are allowed.
    Children 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

6.5
Based on 145 reviews
Cleanliness: 4.73
Service: 10
Location: 9.7
Room Quality: 5.74
Amenities: 4.69
Value for Money: 6.72
Food and Beverage: 5.68
Overall Experience: 4.73
T
Tomasz • family_with_children • pl
7
2025-11-16 • via Nuitee
H
Hrvoje Ropac • family_with_children • hr
10
2025-11-06 • via Nuitee
Емо&Мими • extended_group • bg
1
Неприятно преживяване, голяма грешка, не бихме се върнали никога!
Pros:

Усмихнат домакин, близо до фериботното пристанище.

Cons:

Адски Шумен хотел, дискотеката не спира с извънредно силни децибели до пет часа сутринта. Дограмата се тресе, леглата подскачат. Там няма вечерен час за силна музика, меката на дрогата и алкохола. Климатиците В повечето стаи не работят!!! Леглата са неудобни! Има само статичен горен душ в банята и не можеш да се облееш след плаж без да си намокриш косата. Закуската беше еднообразна, кафето ужасно, асансьорът не работеше, трябваше да се върви пеша до последния етаж и обратно. последните два дни нямахме топла вода и не можехме да се изкъпем! Абсурдни условия, никога не бихме повторили! Плажът е далече и е ужасно мръсен и неприятен! Басейнът на хотела е претъпкан И никога няма свободни шезлонги, водата е студена! Има wifi само на рецепция, даже не се хваща и в цялото фоайе. Внимавайте, НЕ сядайте на меката мебел във фоайето да ползвате интернет, защото хапят бълхи, цялото ми тяло беше в пъпки за половин час!!!!! Паркингът е подземен и е за не повече от 5-6 коли, съответно цял ден ти местят колата за да влезе и излезе някой. Целият ни капак беше надран!

2025-10-23 • via Nuitee
S
Sandra • extended_group • id
2
Heureusement le manager a su rattraper tous les problèmes
Pros:

Le personnel , en particulier le manager super gentil et professionnel

Cons:

L’hôtel a besoin de gros travaux , à tous les niveaux , le matériel est vieillot, cassé, et certaines choses ne fonctionne pas . Nous avons changé deux fois de chambre en deux jours « douche qui ne fonctionne pas , frigo dans la chambre et téléphone pour appeler la réception fil coupé! Le seul point positif l’emplacement et la vue magnifique depuis la piscine et terrasse.

2025-10-20 • via Nuitee
M
Michelle • solo_traveller • ie
10
2025-10-04 • via Nuitee
L
Letitica • extended_group • ie
3
This hotel needs a makeover.
Pros:

Location was great , near the ferry port. The staff were friendly and helpful.

Cons:

The bed was comfortable but the decor in the room is shabby and dated. The bathroom was horrendous, the shower head was broken and the water just trickled out. The push button for the loo was broken, the tap on the sink has lost all of the stainless steel and it just looks dirty. I guess it’s all just old & really needs a makeover. Only stayed one night as we were getting the ferry to Samos…. couldn’t have stayed any longer!

2025-10-01 • via Nuitee
L
Laurenz • family_with_children • de
1
Oh my Shit
Pros:

Nothing

Cons:

The Smell from Toilet to your Bedroom is unbelieavable. Really stinky you cant Not sleep.
The Bed is broken.
What else do you need for a good sleep?

2025-09-30 • via Nuitee
• solo_traveller • de
7
2025-09-29 • via Nuitee
H
Hakan • solo_traveller • tr
9
2025-09-29 • via Nuitee
M
Mayia • solo_traveller • bg
10
2025-09-28 • via Nuitee
Y
Yashila • extended_group • ec
7
Pros:

La ubicación perfecta!!!

Cons:

El internet pésimo, solo funcionaba en el lobby

2025-09-28 • via Nuitee
E
Erol • family_with_children • be
7
🤔
Pros:

Kahvaltı güzel

2025-09-18 • via Nuitee
A
Anthony • family_with_children • ie
2
Avoid
Pros:

The location is good but don't buy into the advertised photos of clear views of the harbour.... It is not front facing. You're viewing a manky car park first, then some sea in the distance

Cons:

Basically everything, we left after 1 night and booked another hotel. Room was tiny, dirty, outdated, balcony is tiny and the place smells. I hate having to give this review but it's just what myself and wife witnessed 🤷

2025-09-17 • via Nuitee
S
Siaxouli • extended_group • gr
7
2025-09-16 • via Nuitee
J
Jean-Baptiste • couple • fr
5
Pros:

Emplacement
Parking souterrain

Cons:

Pas de drap
Pas assez de prise
Clim trop bruyante
Difficulté à ouvrir la porte
Propreté limite
Petit déjeuner décevant (peu diversifié, jus chimique)

2025-09-16 • via Nuitee
I
IRFAN • couple • tr
5
2025-09-14 • via Nuitee
E
Ersin • family_with_children • tr
9
2025-09-11 • via Nuitee
E
Ersin • family_with_children • tr
9
2025-09-11 • via Nuitee
D
Deniz • family_with_children • fr
5
2025-09-10 • via Nuitee
S
Sergiy • extended_group • ua
8
В цілому співвідношення ціна якість добре
Pros:

Привітний персонал

Cons:

Поламаний кондиціонер

2025-09-09 • via Nuitee