Surtel Hotel

Hotels
6.5 (163 reviews)
Ataturk Bulvari No:20 Kusadasi , Kusadası , tr

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Poor amenities
Uncomfortable rooms

Categories

Cleanliness
4.73
Multiple reviews mention dirty rooms and unpleasant odors.
Service
10
Staff is described as friendly and helpful, especially the manager.
Location
9.7
Location is favorable, close to ferry port.
Room Quality
5.74
Room decor is outdated and several amenities were broken or malfunctioning.
Amenities
4.69
Facilities such as the pool were overcrowded, and there were frequent complaints about internet access.
Value for Money
6.72
General sentiment suggests poor value due to multiple issues.
Food and Beverage
5.68
Breakfast described as monotonous and coffee was rated as terrible.
Overall Experience
4.73
Overall dissatisfaction expressed; most guests would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 11:33

Property Description

Scenic Views from Balconies
Experience breathtaking sea views from your own private balcony at Surtel Hotel.

Convenient Amenities
Enjoy a range of convenient amenities such as a 24-hour front desk, airport transfers, and free WiFi throughout the property.

Ideal Location
With popular beaches and attractions like Jade Beach, Kusadasi Marina, and Kusadasi Castle nearby, Surtel Hotel offers an ideal location for your stay in Kusadası.

Don't miss out on a memorable stay at Surtel Hotel in Kusadası. Book your room now!

Important information:

Please note that the outdoor pool is open from 1 May until 15 October.

Private park is not suitable for large vehicles.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 6 and older are allowed.
    Children 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

6.5
Based on 163 reviews
Cleanliness: 4.73
Service: 10
Location: 9.7
Room Quality: 5.74
Amenities: 4.69
Value for Money: 6.72
Food and Beverage: 5.68
Overall Experience: 4.73
S
Silviu • solo_traveller • ro
10
2026-06-26 • via Nuitee
M
Michaela • extended_group • ie
10
2026-06-21 • via Nuitee
S
Saskia • couple • nl
7
Voor het geld prima
Pros:

De prijs was goed, de kamer was goed en schoon
Midden in het stadje wat we heel goed kennen

Cons:

Wifi niet in de kamer.
Stoelen in de eetzaal daar moeten ze viltjes onder doen.
En als je aan de barstreet met je kamer ligt dan hoor je muziek van 23.00 tot 5.00 s nachts
Er was niemand bij het barretje aan het zwembad voor een drankje

2026-06-18 • via Nuitee
V
Vladislava • couple • bg
7
Pros:

It has comfortable location, but it is hard to sleep at night because of noise.
Very good staff, good breakfast

2026-06-18 • via Nuitee
D
Dănuț • couple • ro
9
Pros:

Personalul amabil, locația și serviciile de parcare auto

Cons:

?

2026-06-18 • via Nuitee
Абжетова • solo_traveller • kz
10
2026-06-13 • via Nuitee
C
Costel • extended_group • ro
10
Excelent! Voi reveni cu drag !
Pros:

Amplasare centrală personal foarte amabil

2026-06-12 • via Nuitee
S
Sert • solo_traveller • ie
6
Pros:

Basick Hotel, they need to work on it

Cons:

Old style

2026-06-11 • via Nuitee
C
Chithukadu shanmugam • family_with_children • in
8
Pros:

this hotel location near access for everything walkable distance , their top of hotel view very excellent. nothing negative

Cons:

no nothing everything is good

2026-06-09 • via Nuitee
L
L932LAtimc • Solo travel • Birmingham, West Midlands, England
8
Great value for money
Pros:

The location is fantastic. Close to shops, restuarants, 50 yards fron the sea. The cleanliness of the hotel is first rate. I was all inclusive and for the money the food was very good. Variety of food excellent especially the breakfast.
Staff helpful and knowledgeable.
The only reason i did not give 5,/5 is because it is close to local nightclub which can result in it being noisey between 10 pm and 6am.
I have booked to return in September.
Great value for money.

2026-06-06 • via Tripadvisor
C
Cindy • couple • ca
2
Pros:

The breakfast was a simple Turkish-Eurpoean Style buffet. We enjoyed the rooftop view of the port. We enjoyed the coffee. We liked the close location to the port. We liked the view of city and our balcony. We liked the helpful, pleasant staff.

Cons:

Our room was run-down. The air conditioner was too noisy to run for a peaceful stay in the room and was not very cool. Our hotel room, was very close to 3 very loud night clubs whose music you can hear until 6 am.

2026-06-05 • via Nuitee
M
Michaela • extended_group • ie
9
2026-06-04 • via Nuitee
M
muharem • couple • nl
8
Goed voor de prijs
Pros:

Locatie

Cons:

Faciliteiten

2026-05-29 • via Nuitee
N
Nat Pascazio • solo_traveller • au
8
2026-05-29 • via Nuitee
N
NADEZHDA • solo_traveller • bg
10
Pros:

Всичко, което прочетох в коментарите се оказа вярно, но ние изкарахме отлично, както и оценяваме съотношението цена - качество.

2026-05-28 • via Nuitee
P
Pamela • couple • ie
5
Interesting
Pros:

It was right in central kusadasi great location. The staff were lovely very helpful. If you walk out the main door and take a left about 200 metre’s theres a nice little baristas coffee shop and an art shop so cheap. wasn’t lot of good i could say for the hotel its self it stinks no wifi anywhere

Cons:

The property is very old most of the showers in rooms are broke i went through 8 different rooms in this hotel and i end up staying in a family room alone just because the shower worked 😫 it was smelly definitely need to be refurbished. I did not even try the breakfast

2026-05-25 • via Nuitee
B
Benhur • couple • ie
8
It’s definitely a great value hotel; I didn’t get a chance to try the breakfast or the terrace, but I’m sure the view is
Pros:

The location and room size were perfect, and it was clean enough

Cons:

I couldn’t get to the parking lot; someone had parked their car at the entrance to the street, and I was told there was nothing we could do about it. I think the rooms facing the Old Town are more spacious, but the ones facing the back feel a bit cramped.

2026-05-15 • via Nuitee
G
Georgios • couple • gr
6
Pros:

Excellent location and staff

Cons:

No WiFi in the room

2026-04-19 • via Nuitee
T
Tomasz • family_with_children • pl
7
2025-11-16 • via Nuitee
H
Hrvoje Ropac • family_with_children • hr
10
2025-11-06 • via Nuitee