Surtel Hotel

Hotels
6.5 (172 reviews)
Ataturk Bulvari No:20 Kusadasi , Kusadası , tr

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Poor amenities
Uncomfortable rooms

Categories

Cleanliness
4.73
Multiple reviews mention dirty rooms and unpleasant odors.
Service
10
Staff is described as friendly and helpful, especially the manager.
Location
9.7
Location is favorable, close to ferry port.
Room Quality
5.74
Room decor is outdated and several amenities were broken or malfunctioning.
Amenities
4.69
Facilities such as the pool were overcrowded, and there were frequent complaints about internet access.
Value for Money
6.72
General sentiment suggests poor value due to multiple issues.
Food and Beverage
5.68
Breakfast described as monotonous and coffee was rated as terrible.
Overall Experience
4.73
Overall dissatisfaction expressed; most guests would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 11:33

Property Description

Scenic Views from Balconies
Experience breathtaking sea views from your own private balcony at Surtel Hotel.

Convenient Amenities
Enjoy a range of convenient amenities such as a 24-hour front desk, airport transfers, and free WiFi throughout the property.

Ideal Location
With popular beaches and attractions like Jade Beach, Kusadasi Marina, and Kusadasi Castle nearby, Surtel Hotel offers an ideal location for your stay in Kusadası.

Don't miss out on a memorable stay at Surtel Hotel in Kusadası. Book your room now!

Important information:

Please note that the outdoor pool is open from 1 May until 15 October.

Private park is not suitable for large vehicles.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 6 and older are allowed.
    Children 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

6.5
Based on 172 reviews
Cleanliness: 4.73
Service: 10
Location: 9.7
Room Quality: 5.74
Amenities: 4.69
Value for Money: 6.72
Food and Beverage: 5.68
Overall Experience: 4.73
S
Stadegaard • solo_traveller • nl
7
2026-07-16 • via Nuitee
C
Caterina • solo_traveller • ro
10
Pros:

Superb, totul la superlativ! ♥️

2026-07-15 • via Nuitee
Ευδοξια • extended_group • gr
6
2026-07-13 • via Nuitee
L
Levent • solo_traveller • ie
7
Pros:

Çalişanlar çok yardimsever ve gùler yuzlu

Cons:

Banyo çok kòtù ve kapilar çúrùş saglik açisindan risk li

2026-07-11 • via Nuitee
L
Lilita • couple • lv
10
Pros:

Very good location,very good and professional staff. felt very welcome. I’ll be back in August.

Cons:

everything

2026-07-09 • via Nuitee
T
Tracey • couple • gb
10
Every thing was fine especially the location
Pros:

Everything about the hotel for what we payed

Cons:

All good for what we payed

2026-07-09 • via Nuitee
A
Agnieszka • solo_traveller • pl
8
Pros:

Posizione eccellente

Cons:

C'era molto musica intorno ogni notte, molto rumoroso fino tarda notte

2026-07-08 • via Nuitee
Z
Zoe • couple • ie
10
Brilliant staff and hotel has great facilities & great location
Pros:

Great location just a 2 minute walk from centrum. And 4 minute walk to a beach, the staff were super nice & friendly. They were very helpful and welcoming. I felt very welcomed and safe at this hotel. The pool is lovely also, there was breakfast included but I didn’t try it.

Cons:

The WiFi was perfect in reception but unfortunately it wouldn’t work in the room, this didn’t bother me too much as I would go straight to sleep. But I would’ve preferred if the WiFi did work in the room.

2026-07-06 • via Nuitee
I
Ismayilova • solo_traveller • tr
10
2026-07-05 • via Nuitee
C
Chayenna • solo_traveller • nl
7
2026-07-02 • via Nuitee
Y
Yasemin • solo_traveller • it
1
2026-06-28 • via Nuitee
K
Kerim • family_with_children • ch
10
Pros:

Kahvaltı mükemmeldi, denize ve merkeze çok yakındı.

2026-06-28 • via Nuitee
S
Silviu • solo_traveller • ro
10
2026-06-26 • via Nuitee
M
Michaela • extended_group • ie
10
2026-06-21 • via Nuitee
S
Saskia • couple • nl
7
Voor het geld prima
Pros:

De prijs was goed, de kamer was goed en schoon
Midden in het stadje wat we heel goed kennen

Cons:

Wifi niet in de kamer.
Stoelen in de eetzaal daar moeten ze viltjes onder doen.
En als je aan de barstreet met je kamer ligt dan hoor je muziek van 23.00 tot 5.00 s nachts
Er was niemand bij het barretje aan het zwembad voor een drankje

2026-06-18 • via Nuitee
D
Dănuț • couple • ro
9
Pros:

Personalul amabil, locația și serviciile de parcare auto

Cons:

?

2026-06-18 • via Nuitee
V
Vladislava • couple • bg
7
Pros:

It has comfortable location, but it is hard to sleep at night because of noise.
Very good staff, good breakfast

2026-06-18 • via Nuitee
Абжетова • solo_traveller • kz
10
2026-06-13 • via Nuitee
C
Costel • extended_group • ro
10
Excelent! Voi reveni cu drag !
Pros:

Amplasare centrală personal foarte amabil

2026-06-12 • via Nuitee
S
Sert • solo_traveller • ie
6
Pros:

Basick Hotel, they need to work on it

Cons:

Old style

2026-06-11 • via Nuitee