North Palace Hotel

Hotels
7 (2180 reviews)
Rua Santa Teresa de Jesus, 339 , Sao Paulo , BR

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Affordable rates
Decent food options
Cons:
Poor cleanliness
Uncomfortable room quality
Inadequate service in some instances

Categories

Cleanliness
5.14
Several mentions of issues like mofo and poor maintenance.
Service
7.61
Mixed feedback; some found staff helpful while others complained.
Location
8.65
Many reviews highlight great location as a positive aspect.
Room Quality
6.6
Mention of discomfort and issues with beds and facilities.
Amenities
6.63
Common complaints about missing amenities like fridges.
Value for Money
7.09
Generally regarded as affordable but with issues.
Food and Beverage
7.14
Breakfast was mentioned positively but with room for improvement.
Overall Experience
7.11
Overall sentiment was mixed; some enjoyed their stay while others were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:32

Property Description

Convenient Location
Located in Sao Paulo, North Palace Hotel offers easy access to major attractions like Expo Center Norte and Anhembi Convention Center, making it an ideal choice for both business and leisure travelers.

Comfortable Amenities
Guests can enjoy a comfortable stay in rooms equipped with a TV, cozy bed linens, and fresh towels. The shared lounge and free WiFi add to the convenience and relaxation during your visit.

Exceptional Services
With 24-hour front desk assistance, room service, and luggage storage, North Palace Hotel ensures that guests' needs are met promptly and efficiently.

Experience the perfect blend of convenience and comfort at North Palace Hotel. Book your stay now and make the most of your time in Sao Paulo.

Important information:

Please note that according to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

7
Based on 2180 reviews
Cleanliness: 5.14
Service: 7.61
Location: 8.65
Room Quality: 6.6
Amenities: 6.63
Value for Money: 7.09
Food and Beverage: 7.14
Overall Experience: 7.11
D
Diva • couple • br
3
Não gostei do atendimento não explica nada e no aplicativo está de um jeito e lá de outro
Pros:

Localização

Cons:

Atendimento péssimo ,vcs no aplicativo colocou q tinha café da manhã e lá disse que não estava incluso

2026-10-14 • via Nuitee
B
Bruna • couple • br
8
2026-10-14 • via Nuitee
H
Henrique • couple • br
7
Regular
Pros:

Localização

Cons:

Ar condicionado com problema, controle da tv não funcionava, botões painel cabeceira da cama não funcionava.

2026-10-12 • via Nuitee
R
Roberto • solo_traveller • br
8
2026-10-10 • via Nuitee
R
Rafael Luiz • couple • br
1
Péssima
Pros:

Localização

Cons:

Limpeza, barulho

2026-10-08 • via Nuitee
M
Maria ines • solo_traveller • br
1
Pros:

Decepcionada.
A TV ainda de Tubo.
Não pega nada.
Café da manhã fraquissimo.
A parte de alimentação não existe.
Cheguei as 15h morrendo de fome, daí fui informada pela recepção que a cozinha só abriria as 18 horas.
Daí a senhora da recepção foi fazer um quebra a galho para nós.
Anoite não tem café, só chá. Não é próximo ao terminal Tietê.
Levamos 30 minutos para chegar no local.
Na verdade muito ruim.
Não indico para ninguém.

Cons:

Não gostei de nada

2026-10-08 • via Nuitee
G
GUILHERME BARRADAS • solo_traveller • br
10
2026-10-07 • via Nuitee
C
Camila • couple • br
10
Ótimo
Pros:

Sim ótima!

Cons:

Não tenho que reclamar

2026-10-07 • via Nuitee
• couple • pk
1
2026-09-20 • via Nuitee
F
Florisval João • solo_traveller • br
10
Lugar perfeito e barato
Pros:

Os funcionários são muito boa gente

Cons:

Nada

2026-09-18 • via Nuitee
E
Elizabete • solo_traveller • br
8
Boa estadia.
Pros:

Bom no geral.

Cons:

Não teve nada.

2026-09-16 • via Nuitee
J
JOSE • solo_traveller • br
10
2026-09-14 • via Nuitee
V
Vinícius • solo_traveller • br
1
2026-09-14 • via Nuitee
W
Washington Wagner • solo_traveller • br
7
.
Pros:

.

Cons:

.

2026-09-14 • via Nuitee
E
Ericsson • solo_traveller • br
10
2026-09-13 • via Nuitee
L
Luciano • extended_group • br
6
Tem potencial para ser melhor
Pros:

Gostei da localização.

Cons:

Serviço de limpeza insatisfatório, funcionários com expressão mau-humorada, tomadas do quarto em péssimo estado e ar quente do quarto não funcionava. Passamos 2 dias e simplesmente não tivemos serviço de limpeza de quarto.

2026-09-13 • via Nuitee
H
Henrique • couple • br
8
Bom
Pros:

Café da manhã

Cons:

Duchas com saídas entupidas por falta de manutenção. A água espirra para todos lado na utilização, molhando todo o banheiro.
Perigo de queda!!!

2026-09-12 • via Nuitee
D
Dara • solo_traveller • br
8
2026-09-12 • via Nuitee
S
Soraia • solo_traveller • br
2
Pros:

Local perto de supermercado e oferece estacionamento.

Cons:

Embora a localização tenha o benefício de ficar próxima a um supermercado, o lugar eh bem barulhento e o próprio hotel tem péssima acústica. Eh bem sujo. As fotos devem ser de quando foi inaugurado! Expectativa x realidade bem diferentes!

2026-09-12 • via Nuitee
V
Vilma Moura • couple • br
8
2026-09-12 • via Nuitee