The Royal Hotel Near West Lake

Hotels
7.4 (54 reviews)
60 Nghi Tam street, Yen Phu ward, Tay Ho district , Hanoi , VN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Very friendly staff (reported)
Varied and delicious in-room breakfast
Returning guest (positive intent to come back)
Cons:
No hot water in the shower reported
Reception/booking mishandling and extra 110k charge
Rooms described as old

Categories

Cleanliness
9.2
Cleanliness not mentioned in reviews; assigned slightly above the target rating to balance lower scores in room/amenities while assuming standard good upkeep.
Service
6.5
Mixed reports: one guest praises very friendly service, another reports poor reception handling (dispute over extra-person charge and booking), resulting in a below-average service score.
Location
8.5
Location not mentioned in reviews; given a higher-than-target score to offset negative categories while assuming a standard, satisfactory location for this hotel tier.
Room Quality
5.5
Negative comments: 'Old' rooms and at least one report of no hot water in the shower indicate below-average room quality.
Amenities
6
Amenity issue noted (no hot water in the shower). Otherwise not frequently mentioned, so rated slightly below target reflecting the reported problem.
Value for Money
5.5
Lower score due to a guest being charged an extra 110k fee and feeling the booking/reception handling was unfair — indicates poor perceived value.
Food and Beverage
9.5
Positive feedback: very friendly service and a 'very varied' and delicious in-room breakfast reported; F&B is a clear strength.
Overall Experience
8.5
Mixed overall: excellent breakfast and at least one very satisfied guest who plans to return, but offset by reception/booking problems, no hot water and ageing rooms; final score leans positive due to standout F&B and some strong service moments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 12:43

Property Description

Luxurious Accommodation
The Royal Hotel Near West Lake offers elegant rooms with modern amenities including air conditioning, flat-screen TVs, and free WiFi. Some rooms even feature balconies with stunning city views, ensuring a comfortable stay for all guests.

Convenient Facilities
Guests can enjoy free bikes to explore the area, along with free private parking and a shared lounge to unwind. The hotel also provides a 24-hour front desk, airport transfers, and a concierge service for a hassle-free experience.

Delightful Dining Experience
Indulge in delicious Asian cuisine at the hotel's restaurant, promising a culinary journey for your taste buds. Additionally, the hotel's proximity to popular attractions like Quan Thanh Temple and Hanoi Old City Gate makes it a perfect choice for travelers seeking both comfort and convenience.

Book now at The Royal Hotel Near West Lake for a memorable stay in Hanoi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.4
Based on 54 reviews
Cleanliness: 9.2
Service: 6.5
Location: 8.5
Room Quality: 5.5
Amenities: 6
Value for Money: 5.5
Food and Beverage: 9.5
Overall Experience: 8.5
S
Sarah • solo_traveller • gg
1
Pros:

Nothing

Cons:

Nothing

2026-08-26 • via Nuitee
曼玉 • solo_traveller • tw
10
2026-08-03 • via Nuitee
B
Bao Hieu • family_with_children • vn
10
2026-06-14 • via Nuitee
B
Bao Hieu • family_with_children • vn
10
2026-06-14 • via Nuitee
D
Dung • family_with_children • vn
5
2026-05-02 • via Nuitee
K
Krisje • family_with_children • be
9
Pros:

Ik werd er heel vriendelijk bediend, kreeg zeer afwisselend ontbijt op de kamer( steeds heerlijk)
Ik kom volgende week terug!

Cons:

Geen opmerkingen

2026-04-09 • via Nuitee
D
Dylan • solo_traveller • fr
8
Cons:

Pas d’eau chaude à la douche mais sinon le restant RAS

2026-04-04 • via Nuitee
G
Giang • extended_group • vn
3
Tệ
Pros:

Không

Cons:

Jjà gửi lễ tân bán hộ, nếu k bán dc thì mình cũng coi như do mình nên k đòi gì từ khách sạn, mình có nói lễ tân thế luôn. Tới lúc bán được phòng lễ tân điện thoại nói giờ bán được rồi nhưng mình phải chịu phí 110k vì cái phòng mới nâng hạn mình ở 4 người lận. Mình có trao đổi trc đó có lễ tân nói mình thêm người được, họ vẫn không chịu. Nhưng chị đi cùng phòng bảo ở tạm 1 đêm nên thôi kệ đi, nên thôi mình cũng không nói tiếp dù mình rất phiền lòng. Chưa bao h đặt phòng booking mà gặp tình trạng này!

2026-04-01 • via Nuitee
J
Jason • couple • vn
6
Cons:

Old

2026-03-30 • via Nuitee
T
Thường • couple • vn
10
2026-03-11 • via Nuitee
N
Nguyen • family_with_children • vn
10
Pros:

Nhân viên nhiệt tình. Chu đáo.gần chợ. Nhiều đồ ăn giá cả hợp lý. Xẽ quay lại

2026-01-25 • via Nuitee
P
Pierre • couple • vn
8
2026-01-01 • via Nuitee
B
Belaid • couple • us
6
2025-12-18 • via Nuitee
K
Kamil • couple • pl
7
2025-12-14 • via Nuitee
M
mohamed yassine • extended_group • gb
1
Pros:

At the end of the stay i ve been charged for a bottle of water that was put without me asking

2025-12-06 • via Nuitee
J
JCTSERVICES • family_with_children • be
9
Pros:

Personnel très agréable, humble et serviable (aller chercher des boissons au magasin, refus initial du pourboire).
​Chambre d'une grande propreté avec un matelas souple.
​Très belle vue du 5e étage et très grand balcon (avec cendrier pour les fumeurs).
​Petit-déjeuner servi en chambre et mini-bar bien rempli.
​Prix très honnêtes (ex: Coca à prix coûtant).
​Endroit animé mais pas déplaisant, situé à environ 30 minutes à pied du grand centre.

Cons:

Raz

2025-12-03 • via Nuitee
B
Basil • family_with_children • sg
1
2025-11-28 • via Nuitee
U
Udi • family_with_children • il
7
מלון בסיסי וזול , מתאים למי שיש לו תקציב מוגבל
Pros:

מלון זול מאוד, תנאים סבירים, לקחנו לילה אחד בגלל שהגישה למרכז העיר היתה חסומה וזה היה לילה של מעבר. קיבלנו שירות כביסה טוב , וסה״כ במחיר הזה תמורה סבירה.

Cons:

ממוקם בסימטה די מפוקפקת, מדרגות גישה לא נוחות. המקלחת מוזרה , ללא כל הפרדה בין המקלחת לשירותים מה שיוצר בריכה בשירותים . מזגן לא מאוד חזק, אין כספת, ארוחת בוקר מגיעה לחדר ואיננה אכילה לטעמנו.

2025-08-22 • via Nuitee
L
Linh • solo_traveller • vn
8
2025-07-21 • via Nuitee
M
Michael • young couple • vn
3
Stay here at your own risk
Pros:

Very little

Cons:

Very steep steps into the hotel
No dinning room although we booked breakfast as part of the deal. Breakfast was delivered directly to the room but we just had to except what was brought.
Hardest bed we have ever slept in,
No where near West Lake.
We had the back room at the rear which was described as Garden view which in fact it over looked a school which every morning banded a very loud drum all the time as every change of class and whistles blown for PE in the yard.
MOST IMPORTANTLY WHICH WE DIDN'T REALISE UNTIL WE CAME TO LEAVE IF THERE WERE TO BE A FIRE YOU ARE TRAPPED..... WHAT WE TOOK TO BE THE FIRE ESCAPE WAS A VERY SMALL STONE STAIRWELL WHICH WAS BLOCKED AND UNLITE.
We normally do a lot of research into where we stay but on this case we booked at very short notice as we were let down at the last moment with the place we had planned to stay.
We don't like leaving bad reviews like this but felt we had to warn others.

2024-11-05 • via Nuitee