Serrazul Hotel

Hotels
•
Intercity Hoteis
9.2 (3232 reviews)
Rua Garibaldi, 152 , Gramado , br

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Children allowed

Facilities

Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Inconsistent room cleaning
Weak breakfast options

Categories

Cleanliness
9.29
Clean and well-maintained, but some comments on room cleaning delays.
Service
9.76
Staff is very friendly and attentive, providing excellent service.
Location
10
Exceptional location, close to many attractions and services.
Room Quality
8.8
Rooms are comfortable, but some issues with older amenities.
Amenities
8.75
Nice facilities but some areas need improvement, such as the restaurant and breakfast offerings.
Value for Money
8.78
Fair pricing but mixed feedback regarding the value provided for specific services.
Food and Beverage
8.24
Food options and quality were below expectations based on hotel standards.
Overall Experience
9.99
Overall, a very positive experience with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:21

Property Description

Luxurious Amenities
The Serrazul Hotel in Gramado offers a luxurious experience with a gym, indoor pool, and a games room. The elegantly decorated rooms feature modern amenities like Smart TVs, minibars, and air-conditioning.

Delicious Dining
Start your day right with a delicious buffet breakfast filled with a variety of fresh fruits, breads, and cakes. The hotel's bar, located in a charming wooden structure, is the perfect spot to unwind after a long day of exploring.

Convenient Location
Centrally located in Gramado, the Serrazul Hotel is just 8 km from Canela’s runway and 120 km from Porto Alegre’s international airport. With public parking available, you can easily explore the surrounding area hassle-free.

Experience luxury and convenience at Serrazul Hotel - book your stay now!

Important information:

Please note that the property charges 10% service charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs BRL 44 per day.

Location

Guest Reviews

9.2
Based on 3232 reviews
Cleanliness: 9.29
Service: 9.76
Location: 10
Room Quality: 8.8
Amenities: 8.75
Value for Money: 8.78
Food and Beverage: 8.24
Overall Experience: 9.99
R
Ronaldo • family_with_children • br
10
2026-06-13 • via Nuitee
L
Luís Felipe • couple • br
6
Boa localização, mas se quiser descansar não é o lugar ideal
Pros:

Localizava , fica perto de tudo, avenida principal, restaurantes.

Cons:

Quarto: quartos antigos, colchão não é bom, travesseiros bem ruins, a acústica do quarto é péssima, você escuta tudo que está acontecendo nos corredores. A limpeza do quarto deixa a desejar, o único dia que tivemos limpeza não limparam a privada, só passaram uma vassoura no quarto. Alguns dias que estávamos hospedados ocorreu uma reforma no nosso andar e começaram a ligar as máquinas 7 da manhã, reclamamos mas não adiantou. Fiquem atentos ao estacionamento dentro do hotel, será cobrado 44,00 por dia.

2026-06-13 • via Nuitee
A
Alievi • solo_traveller • br
10
Pros:

Hotel muito bom em tudo, limpeza, conforto, beleza, atendimento, tudo o que dispõem é top, o café, a piscina. As salas numa vibe vintage deixam as fotos demais!
Excelente estadia.

2026-06-12 • via Nuitee
D
Domingos Sávio • couple • br
10
Muito agradável.
Pros:

Gostei muito do café da manhã, com várias opções de alimentos e bebidas. A decoração e arquitetura do hotel também são muito belas.

Cons:

Em razão do porte do hotel e de suas instalações, os quartos poderiam conter escrivaninha com luminária para leitura e estudos.

2026-06-12 • via Nuitee
R
Roberto • family_with_children • br
10
2026-06-11 • via Nuitee
C
Ceris • couple • br
10
Ótima
Cons:

Único problema que tivemos foi a porta do armário que trancou 2 vezes.

2026-06-11 • via Nuitee
I
Iracema • family_with_children • br
10
Pros:

Maravilhoso!!muito bom

2026-06-11 • via Nuitee
N
NILSON • extended_group • br
9
2026-06-11 • via Nuitee
G
Gino • solo_traveller • br
10
Pros:

Tudo

Cons:

Nada

2026-06-11 • via Nuitee
M
Manoel Toninho • couple • br
10
Foi excelente
Pros:

Tdo mas o melhor mesmo é o café da manhã

Cons:

Tdo ótimo

2026-06-10 • via Nuitee
T
Thaisa • solo_traveller • br
10
Pros:

O hotel é muito bonito, o quarto espaçoso, limpo e com todas as comodidades. Excelente café da manhã, com fartura e muitas opções gostosas! Amei!

2026-06-08 • via Nuitee
D
Daniel • solo_traveller • br
9
2026-06-08 • via Nuitee
R
Romulo • couple • br
10
2026-06-08 • via Nuitee
A
Andressa • couple • br
9
Pros:

Localização excelente, que possibilita fazer a maioria das coisas a pé. Café da manhã também excelente.

2026-06-08 • via Nuitee
S
SERGIO • couple • br
8
2026-06-08 • via Nuitee
R
RENATO • solo_traveller • br
9
2026-06-07 • via Nuitee
A
Aline • family_with_children • br
10
O hotel é simplesmente maravilhoso, imagino que seja o melhor da região central. Além da prestação de serviço de altíssi
Pros:

A receptividade, estrutura, conforto e localização

Cons:

Apenas uma sugestão: os valores cobrados pelo serviço de concierge deveria ser informado de maneira antecipada. Além de ser um valor considerável, 80,00 o dia, deve está explícito nas plataformas de reserva.

2026-06-06 • via Nuitee
M
marcelo das dores • solo_traveller • br
10
Pros:

Localização, limpeza, atendimento excelentes.

Cons:

Nada a reclamar

2026-06-06 • via Nuitee
D
Djalma Gomes • solo_traveller • br
10
2026-06-06 • via Nuitee
O
Osvaldo • family_with_children • br
9
Excelente! Voltaremos.
Pros:

Atendimento, limpeza, localização

Cons:

Suco de melancia azedo!

2026-06-05 • via Nuitee