Serrazul Hotel

Hotels
•
Intercity Hoteis
9.2 (3278 reviews)
Rua Garibaldi, 152 , Gramado , br

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Inconsistent room cleaning
Weak breakfast options

Categories

Cleanliness
9.29
Clean and well-maintained, but some comments on room cleaning delays.
Service
9.76
Staff is very friendly and attentive, providing excellent service.
Location
10
Exceptional location, close to many attractions and services.
Room Quality
8.8
Rooms are comfortable, but some issues with older amenities.
Amenities
8.75
Nice facilities but some areas need improvement, such as the restaurant and breakfast offerings.
Value for Money
8.78
Fair pricing but mixed feedback regarding the value provided for specific services.
Food and Beverage
8.24
Food options and quality were below expectations based on hotel standards.
Overall Experience
9.99
Overall, a very positive experience with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:21

Property Description

Luxurious Amenities
The Serrazul Hotel in Gramado offers a luxurious experience with a gym, indoor pool, and a games room. The elegantly decorated rooms feature modern amenities like Smart TVs, minibars, and air-conditioning.

Delicious Dining
Start your day right with a delicious buffet breakfast filled with a variety of fresh fruits, breads, and cakes. The hotel's bar, located in a charming wooden structure, is the perfect spot to unwind after a long day of exploring.

Convenient Location
Centrally located in Gramado, the Serrazul Hotel is just 8 km from Canela’s runway and 120 km from Porto Alegre’s international airport. With public parking available, you can easily explore the surrounding area hassle-free.

Experience luxury and convenience at Serrazul Hotel - book your stay now!

Important information:

Please note that the property charges 10% service charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs BRL 44 per day.

Location

Guest Reviews

9.2
Based on 3278 reviews
Cleanliness: 9.29
Service: 9.76
Location: 10
Room Quality: 8.8
Amenities: 8.75
Value for Money: 8.78
Food and Beverage: 8.24
Overall Experience: 9.99
E
Eduardo Ivan • couple • br
10
2026-06-27 • via Nuitee
B
Bruno Gabriel • couple • br
10
Sensacional e muito confortável
Pros:

Simplesmente sensacional, hotel perfeito, novo, completo, confortável e atendimento muito educado do pessoal. Com certeza vamos voltar e repetir o hotel, pois è sucesso

Veem pessoal :)

Cons:

Nada a declarar

2026-06-27 • via Nuitee
W
Wagner Massanori • extended_group • br
10
Adoramos nossa estadia! Recomendo!
Pros:

Tudo ótimo! Funcionários super atenciosos!

2026-06-27 • via Nuitee
F
Filipe • solo_traveller • br
10
Estadia maravilhosa
Pros:

Quarto reformado lindo, com varanda com vista para a rua. Bar aconchegante, piscina coberta, banheira hidromassagem, lareira. Arquitetura original preservada. Café da manhã maravilhoso.

Cons:

Temperatura da água da piscina poderia estar maior para ficar mais agradável. Mas isso não impediu o uso.

2026-06-26 • via Nuitee
C
Carla • couple • br
9
Quatro dias que coroaram minhas expectativas
Pros:

Bom tamanho e mobiliário, limpo e confortável, excelente banho

Cons:

Nada a citar

2026-06-26 • via Nuitee
C
Carlos Augusto • solo_traveller • br
10
Excelente Hotel
Pros:

Excelente localização. Boa estrutura. Bom cafe da manha. Quarto espaçoso. Boa academia.

2026-06-25 • via Nuitee
S
SAMUEL • couple • br
10
2026-06-25 • via Nuitee
D
Darci JOSE lermen • solo_traveller • br
10
Top top
Pros:

Muito

Cons:

Tudo

2026-06-25 • via Nuitee
F
Fernanda • couple • br
10
2026-06-23 • via Nuitee
G
Glauber • couple • br
9
décima vez em gramado e foi a primeira vez no Serrazul...gostamos muito
Pros:

localização excelente, bem no centro.
café da manhã também excelente.
uma noite teve música ao vivo no piano de cauda...gostamos muito mesmo

Cons:

valor do estacionamento poderia ser um pouco mais em conta (valor atual de R$ 44,00 por dia)

2026-06-23 • via Nuitee
K
Ketsy • family_with_children • br
10
2026-06-23 • via Nuitee
C
Clegio • solo_traveller • br
10
2026-06-22 • via Nuitee
D
DE BORBA • solo_traveller • br
9
Um ótimo lugar!
Pros:

O Hotel é maravilhoso, atendimento muito bom, localização perfeita.Os espaços oferecidos no hotel muito agradáveis...O breakfast do hotel é sensacional.

Cons:

Não seria um Não gostar mas, senti falta do restaurante que havia no hotel, uma facilidade para quem, as vezes, não quer sair para jantar!

2026-06-22 • via Nuitee
L
Luana Magalle • solo_traveller • br
10
Pros:

Localização perfeita, café da manhã, muitos ambientes, lareira, brinquedoteca, sala de jogos, sauna com jacuzzi...maravilhoso tudo!!!

Cons:

Estava tendo uma mudança no piso do primeiro andar e isso foi um pouco incômodo.

2026-06-22 • via Nuitee
K
Katya • extended_group • br
10
2026-06-22 • via Nuitee
H
Helom Christian • extended_group • br
10
2026-06-22 • via Nuitee
C
Carlos • solo_traveller • br
10
Excelente hospedagem
Pros:

Localização do hotel e educação dos funcionários

Cons:

Somente um elevador e não chega no terceiro andar

2026-06-22 • via Nuitee
J
Jorge Wanderley • couple • br
8
2026-06-21 • via Nuitee
N
Noscelle Perin • solo_traveller • br
10
2026-06-20 • via Nuitee
A
Andre • couple • br
10
Pros:

Já fiquei outras vezes no hotel e sempre é uma experiência sensacional.

Cons:

Temperatura da Água da piscina térmica não estava adequada.

2026-06-19 • via Nuitee