Serrazul Hotel

Hotels
•
Intercity Hoteis
9.2 (3166 reviews)
Rua Garibaldi, 152 , Gramado , br

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Children allowed

Facilities

Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Inconsistent room cleaning
Weak breakfast options

Categories

Cleanliness
9.29
Clean and well-maintained, but some comments on room cleaning delays.
Service
9.76
Staff is very friendly and attentive, providing excellent service.
Location
10
Exceptional location, close to many attractions and services.
Room Quality
8.8
Rooms are comfortable, but some issues with older amenities.
Amenities
8.75
Nice facilities but some areas need improvement, such as the restaurant and breakfast offerings.
Value for Money
8.78
Fair pricing but mixed feedback regarding the value provided for specific services.
Food and Beverage
8.24
Food options and quality were below expectations based on hotel standards.
Overall Experience
9.99
Overall, a very positive experience with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:21

Property Description

Luxurious Amenities
The Serrazul Hotel in Gramado offers a luxurious experience with a gym, indoor pool, and a games room. The elegantly decorated rooms feature modern amenities like Smart TVs, minibars, and air-conditioning.

Delicious Dining
Start your day right with a delicious buffet breakfast filled with a variety of fresh fruits, breads, and cakes. The hotel's bar, located in a charming wooden structure, is the perfect spot to unwind after a long day of exploring.

Convenient Location
Centrally located in Gramado, the Serrazul Hotel is just 8 km from Canela’s runway and 120 km from Porto Alegre’s international airport. With public parking available, you can easily explore the surrounding area hassle-free.

Experience luxury and convenience at Serrazul Hotel - book your stay now!

Important information:

Please note that the property charges 10% service charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs BRL 44 per day.

Location

Guest Reviews

9.2
Based on 3166 reviews
Cleanliness: 9.29
Service: 9.76
Location: 10
Room Quality: 8.8
Amenities: 8.75
Value for Money: 8.78
Food and Beverage: 8.24
Overall Experience: 9.99
F
Fábio • family_with_children • br
10
Pros:

Café da manhã muito bom, instalações e academia excelente. Ótima localização

2026-05-23 • via Nuitee
P
Paulo • couple • br
7
Seria muito boa, não fosse o horário da obra civil, no prédio, que poderia ter horário alternativo
Cons:

Obras que iniciavam às 07:30 h da manhã, com um barulho ensurdecedor de demolição de concreto.

2026-05-22 • via Nuitee
A
Alexandre • couple • br
10
Acolhedor
Pros:

Espaço, limpeza e climatização

2026-05-22 • via Nuitee
M
Maria Aparecida • solo_traveller • br
6
Pros:

O tamanho do quarto é mto bom.

Cons:

O chuveiro é ruim (ducha fraca e pouca água) e o aquecimento da água é precário. O hotel estava em obra e começavam a quebrar o piso às 7 hs, incomodou muito o barulho.

2026-05-21 • via Nuitee
A
Adriana • solo_traveller • br
10
Perfeito
Pros:

Gostamos de tudo. A localização é ótima, pertinho da rua coberta. O café da manhã é excepcional. O ambiente, clima do hotel, perfeito.

2026-05-21 • via Nuitee
C
Carlos Henrique • couple • br
10
Tudo maravilhoso , nota 1000
Pros:

Hotel continua impecável

2026-05-21 • via Nuitee
G
Giancarlo • solo_traveller • br
10
Pros:

Atendimento Excelente
Localização Excelente

2026-05-20 • via Nuitee
A
Adriana • couple • br
7
Boa
Pros:

Localização ótima

Cons:

Barulho, foram arrumar algo no quarto ao lado que estava vazio as 8 hs da manhã, acordamos com barulho horrível, onde gostaríamos de ter relaxado e dormido um pouco mais

2026-05-19 • via Nuitee
L
Lucas • solo_traveller • br
9
Pros:

Hotel excelente em praticamente todos os aspectos! Hall de entrada amplo e bonito, bar com ótimas opções de drinks. Quartos amplos e confortáveis. Café da manhã também muito bom e o hotel é super bem localizado!

Cons:

Uma sugestão seria substituir as maçanetas ou portas dos banheiros dos quartos pois já apresentam um sinal de uso. Isso é apenas um detalhe que na prática não vai interferir em nada na qualidade da estadia.

2026-05-19 • via Nuitee
F
Fernandino • couple • br
9
2026-05-17 • via Nuitee
L
Luiz Fernando • solo_traveller • br
10
2026-05-16 • via Nuitee
D
Douglas • solo_traveller • br
9
Pros:

Localização e acolhimento dos funcionários

2026-05-16 • via Nuitee
F
Fabio • couple • br
10
2026-05-15 • via Nuitee
A
Andrighetto • solo_traveller • br
8
Pros:

O apartamento não foi arrumado convenientemente.

Cons:

Da manutenção fo apartamento.

2026-05-15 • via Nuitee
R
Rodrigo • solo_traveller • br
10
Pros:

A localização no centro de Gramado e a simpatia dos funcionários

2026-05-13 • via Nuitee
A
Alex • solo_traveller • br
9
2026-05-12 • via Nuitee
R
Rogerio • solo_traveller • br
10
2026-05-12 • via Nuitee
E
Eliane Maria Trott • couple • br
10
2026-05-12 • via Nuitee
E
Eduardo • couple • br
10
2026-05-11 • via Nuitee
P
Poletto • couple • br
8
Pros:

cafe

2026-05-11 • via Nuitee