Serrazul Hotel

Hotels
•
Intercity Hoteis
9.2 (3112 reviews)
Rua Garibaldi, 152 , Gramado , br

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Children allowed

Facilities

Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Inconsistent room cleaning
Weak breakfast options

Categories

Cleanliness
9.29
Clean and well-maintained, but some comments on room cleaning delays.
Service
9.76
Staff is very friendly and attentive, providing excellent service.
Location
10
Exceptional location, close to many attractions and services.
Room Quality
8.8
Rooms are comfortable, but some issues with older amenities.
Amenities
8.75
Nice facilities but some areas need improvement, such as the restaurant and breakfast offerings.
Value for Money
8.78
Fair pricing but mixed feedback regarding the value provided for specific services.
Food and Beverage
8.24
Food options and quality were below expectations based on hotel standards.
Overall Experience
9.99
Overall, a very positive experience with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:21

Property Description

Luxurious Amenities
The Serrazul Hotel in Gramado offers a luxurious experience with a gym, indoor pool, and a games room. The elegantly decorated rooms feature modern amenities like Smart TVs, minibars, and air-conditioning.

Delicious Dining
Start your day right with a delicious buffet breakfast filled with a variety of fresh fruits, breads, and cakes. The hotel's bar, located in a charming wooden structure, is the perfect spot to unwind after a long day of exploring.

Convenient Location
Centrally located in Gramado, the Serrazul Hotel is just 8 km from Canela’s runway and 120 km from Porto Alegre’s international airport. With public parking available, you can easily explore the surrounding area hassle-free.

Experience luxury and convenience at Serrazul Hotel - book your stay now!

Important information:

Please note that the property charges 10% service charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs BRL 44 per day.

Location

Guest Reviews

9.2
Based on 3112 reviews
Cleanliness: 9.29
Service: 9.76
Location: 10
Room Quality: 8.8
Amenities: 8.75
Value for Money: 8.78
Food and Beverage: 8.24
Overall Experience: 9.99
R
Regi Salene • family_with_children • br
10
Volto sempre
Pros:

Conforto e silêncio

2026-04-25 • via Nuitee
D
Dioger Paz • couple • br
10
2026-04-24 • via Nuitee
S
serenato • solo_traveller • br
10
2026-04-23 • via Nuitee
M
Marcio • solo_traveller • br
10
Um dia nota 10
Pros:

Localização sensacional, estacionamento com valor razoável, quarto espaçoso!

2026-04-22 • via Nuitee
D
Donaldo • solo_traveller • br
10
2026-04-21 • via Nuitee
N
NERI EDU • solo_traveller • br
8
Pros:

Localização

Cons:

Prestesa

2026-04-21 • via Nuitee
R
Robertobarbosa2000 • family_with_children • br
9
Pros:

Tudo

Cons:

Nada

2026-04-21 • via Nuitee
G
Gigliola • couple • uy
10
Pros:

El desayuno es espectacular y la ubicacion excelente, bien centrico. Sin dudas voy a volver

2026-04-21 • via Nuitee
I
Itamar • solo_traveller • br
9
Pros:

Instalações, Funcionários atenciosos e prestativos, café muito bom, localização muito boa.

Cons:

Custo.

2026-04-20 • via Nuitee
L
Lívia • couple • br
10
2026-04-19 • via Nuitee
3
30a9a47bd51973de9ad9fb9ab09ac428 • family_with_children • br
10
Pros:

Localização excelente e estrutura muito boa. Café da manhã nota 10. O hotel conta ainda com diversas atrações como piscina, spa, salão de jogos e espaço kids com recreação.

Cons:

Tudo ótimo. Nada a acrescentar.

2026-04-18 • via Nuitee
0
07d207ecff3f728633b4885139597b40 • solo_traveller • br
9
Pros:

Localização, atendimento, instalações, conforto privativo e da area social.

Cons:

Senti falta de área aberta, ao ar livre, para adultos e criancas.

2026-04-18 • via Nuitee
7
76e0896abf6170b2d08da9ad169e5fb1 • solo_traveller • br
10
2026-04-18 • via Nuitee
3
3cf5b67ee45171ffe74f31a2335fef13 • couple • br
10
2026-04-18 • via Nuitee
4
40c33cb479e5710e3e3c066dad3da03c • solo_traveller • br
10
2026-04-17 • via Nuitee
B
b78aed75913970ff6f194ecb198fff49 • extended_group • br
10
2026-04-16 • via Nuitee
8
865467190a9471bceb3cfb012268e20a • solo_traveller • br
8
Hospedagem
Pros:

Localização e atendimento nota 10.

Cons:

O preço é bom, porém ninguém leva em conta que é cobrado o estacionamento, e o valor não é barato.

2026-04-16 • via Nuitee
D
dd9d42e45d5f704d80ec95c03537cf0b • couple • br
10
ADOREI TUDO.
Pros:

Café da manhã e localização excelentes.

2026-04-14 • via Nuitee
5
5897900863ed71a81d68e688129b19eb • couple • br
8
2026-04-14 • via Nuitee
8
80f2e9b6005b71d3926020f892fc2e7f • couple • br
10
RETORNAREI COM TODA CERTEZA
Pros:

COMODIDADE E ATENDIMENTO DOS COLABORADORES
TUDO PERFEITO

Cons:

NAO TEM O QUE NAO TENHA GOSTADO

2026-04-14 • via Nuitee