Acoma

Hotels
8.4 (31 reviews)
Salinas 757 entre Av. 31 de Octubre y Ricaurte , Otavalo , ec

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Room quality issues
Cleanliness concerns

Categories

Cleanliness
8.15
Reviews indicate cleanliness was appreciated, but some rooms had issues.
Service
9.15
Staff were described as friendly and helpful.
Location
9.15
Close to the market and other attractions, very convenient.
Room Quality
7.15
Rooms felt like a hostel rather than a 3-star hotel, with some comfort issues.
Amenities
8.15
Breakfast and security are good, but some missing comforts were noted.
Value for Money
8.15
Good service and location indicate decent value despite room quality issues.
Food and Beverage
8.65
Breakfast was elegant and well-prepared.
Overall Experience
8.65
Overall, guests had a pleasant experience with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:10

Property Description

Stunning Views of Imbabura Volcano
Located in Otavalo, Acoma Hotel offers bright rooms with private bathrooms, showcasing stunning views of the Imbabura Volcano. The white bed spreads and LCD cable TV in each room provide a cozy and comfortable stay for guests.

Convenient Location near Handicraft Market
Just 2 blocks away from the famous handicraft market, guests at Acoma Hotel can immerse themselves in the vibrant culture of "La Plaza de Ponchos". The hotel's proximity to the commercial area allows for easy exploration of the surroundings.

Convenient Services and Amenities
Guests can enjoy the convenience of room service and unwind in the garden. Additionally, laundry, ironing, and dry cleaning services are available upon request, ensuring a hassle-free stay. With the bus terminal only 700 meters away and free parking provided, Acoma Hotel offers both comfort and convenience for its guests.

Book your stay at Acoma Hotel now for a memorable experience in Otavalo!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for US$12 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 31 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.15
Room Quality: 7.15
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.65
K
Kara • couple • us
10
Amazing stay, the staff was so helpful and scheduled a great tour for us, would absolutely Stay here again
Pros:

The staff, the breakfast, the decor , the location— all amazing! Such a cute hotel.

Cons:

The two twin beds were pretty uncomfortable and very squeaky

2026-02-25 • via Nuitee
J
Joanne • couple • ca
8
Pros:

Location secure parking

Cons:

No hot water or pressure for showers, not hot tub as advertised, or spa.

2026-02-23 • via Nuitee
D
DONOSO • family_with_children • ec
7
Pros:

La ubicación

Cons:

La habitación tuve que cambiarme varias, había mal olor en la una habitación personal veces y me dieron una que no valía el precio que pague

2026-01-05 • via Nuitee
V
Velvet • extended_group • ec
9
Agradable y tranquila
Pros:

Un bonito lugar , nos gustó la chimenea donde se puede disfrutar de un momento de relax

Cons:

La habitación que nos tocó tenía una claraboya que nos daba directamente en la cara y en la mañana fue un poco molesto para dormir

2026-01-04 • via Nuitee
D
DONOSO • solo_traveller • ec
7
2026-01-02 • via Nuitee
M
Mark Allan • couple • de
8
2025-12-22 • via Nuitee
S
Sri Hapsari • couple • gb
7
Good location and value
2025-12-13 • via Nuitee
E
Elena Ojeda • extended_group • ec
10
Pros:

El lugar es muy bonito, todo estaba limpio, está a dos cuadras de la plaza de los ponchos, tienen parqueadero propio y seguro. El desayuno estuvo bien.

2025-12-03 • via Nuitee
F
Francisco • couple • ec
7
2025-11-10 • via Nuitee
N
Nadine • couple • fr
10
Pros:

Sa situation , sa propreté

Cons:

Le lit trop petit pour un couple

2025-09-18 • via Nuitee
M
Manuel • couple • de
8
Pros:

Das Personal war Super freundlich

Cons:

Die Badezimmer müssten mal wieder instand gesetzt werden. Duschköpfe, Wasserhähne etc. Sind reichlich ramponiert.

2025-09-18 • via Nuitee
R
Rebecca • couple • us
10
Beautiful experience in a beautiful place.
Pros:

Beautiful, very well cared for property. I would absolutely stay again. Amazing staff. Free breakfast was very elegant and created with care.

2025-09-13 • via Nuitee
S
Samir • solo_traveller • ec
10
2025-08-29 • via Nuitee
F
Fatima • couple • ec
8
2025-08-28 • via Nuitee
N
Nyssa • family_with_children • us
9
Perfect place to rest and have an early shopping day at the indigenous market near by - best days Saturday & Wednesd
Pros:

Good size room, comfortable beds, safe property (camera security front), stable wifi, great location - easily walkable to market which has - clothes, jewelry, art, souvenirs, snacks and restaurants nearby

Cons:

No Uber in Otavalo but front desk provided a taxi recommendation

2025-08-19 • via Nuitee
T
Th87 • family_with_children • au
6
Bajo costo beneficio
Pros:

Muy buen servicio con gente muy amable, el desayuno fue completo y delicioso, ubicación es excelente a pocas cuadras de la plaza de los ponchos.

Cons:

Las habitaciones parecen mas de un hostel que de un 3 estrellas, el cobertor estaba sucio con manchas, las almohadas muy deficiente. Solo dejaron una cobija para 3 personas y estaba helado sin calefacción, no hay donde poner las cosas o maletas y la habitación tenía una vista terrible.

2025-08-08 • via Nuitee
R
Rivadeneira • family_with_children • ec
10
Pros:

La amabilidad del personal, la limpieza y el orden.

2025-08-05 • via Nuitee
J
Jule • couple • de
4
2025-08-04 • via Nuitee
V
Valerio • couple • pt
9
2025-07-26 • via Nuitee
R
Richard • group • us
8
Very good
Pros:

The decorations were very cute and cultural. The employees were very friendly and helpful.

Cons:

In the room we were in, there were a few windows that didn’t have any coverings and there was a sky light that couldn’t be covered at all so it was really really bright in the mornings.

2025-05-20 • via Nuitee