The Palmy Resort Phu Quoc & Spa

Hotels
Independent
7.8 (75 reviews)
Hamlet Cua Lap, Duong To, Phu Quoc, An Giang , Phu Quoc , VN

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Electric car charging station
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Perfect location at the beach
Good selection at breakfast
Nice room with clean view
Cons:
Bad smell on the way to restaurant
Trash in the area and on the beach
Shower needing deep cleaning
Loud music at the pool

Categories

Cleanliness
6.8
Guests had mixed opinions on cleanliness, with some mentioning clean rooms and others pointing out issues like trash in the area.
Service
7.5
Overall, service was appreciated. Some guests mentioned good selection at breakfast, while others were displeased with the bad smell on the way to the restaurant.
Location
8.5
The perfect location at the beach was a highlight for many guests, despite some mentioning trash in the area. Very loud music at the pool was a downside for some.
Room Quality
7.2
Guests enjoyed the nice room with a clean view, but pointed out issues like the shower needing deep cleaning.
Amenities
6
Limited mention of amenities, though guests appreciated the nice beach and massage, while some found the pool area unpleasant due to loud music.
Value for Money
5
Mixed opinions on value for money, with some guests enjoying the location while others found the experience lacking for the price.
Food and Beverage
7
Breakfast with good selection was mentioned positively, but some guests wanted more variety. No specific cons mentioned in this category.
Overall Experience
7.5
Most guests had a positive overall experience, enjoying the location, room quality, and service. Some downsides included cleanliness issues and loud music at the pool.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-31 16:40

Property Description

Spa and Recreation
Indulge in massages at the on-site spa and enjoy 3 outdoor swimming pools and a fitness center for your leisure.

Dining and Entertainment
Satisfy your cravings at the hotel's restaurant or opt for 24-hour room service, and unwind at the bar/lounge for a drink.

Convenience and Comfort
With free Wi-Fi, 24-hour front desk, and a roundtrip airport shuttle, relax in one of the 158 air-conditioned rooms with modern amenities.

Immerse yourself in upscale relaxation at The Palmy Resort Phu Quoc & Spa, perfectly situated near Phu Quoc Beach and other attractions. Book now for an unforgettable experience.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

7.8
Based on 75 reviews
Cleanliness: 6.8
Service: 7.5
Location: 8.5
Room Quality: 7.2
Amenities: 6
Value for Money: 5
Food and Beverage: 7
Overall Experience: 7.5
T
Terje
8
Something good, some thing not so good.
Pros:

The location was perfect at the beach.
Some bad smell on the way to Resturant.
Good selection at breakfast.
Some trash in the area and on the beach.
Nice room and view who was clean, but the shower needed deep cleaning.
We lived in 8th floor free from bugs.
Very loud music at the pool, impossible for us to stay there for a long time.
Nice beach with nice massasje.

2025-02-13 via Nuitee
S
Steve friends
2
Pros:

This hotel lost my reservation. I had to find another hotel. Then they gave me a dirty stinky room. The kitchenette had dirty dishes in the sink. The pool is old and rundown. I was never so glad to leave a hotel. Absolutely in the top 2 worst hotels ever. Please post this

2025-01-14 via Nuitee
H
HIROE
6
Pros:

最初、廃墟かと思いました。
横に廃墟、新館と旧館と道を挟んでホテルがありました、友達と2部屋予約しましたが友達が新館。私は旧館。バラバラの建物で困りました。
私の泊まった旧館は廊下が暗く、部屋の家具も古く建て付けが悪く開閉するのに嫌な音、嫌な臭いがしました。カードキーを入れないとエアコンも冷蔵庫も電源が切れるので、外から帰ると西陽で部屋が蒸し風呂状態!冷蔵庫の飲み物もぬるくなっていて…改善すべきだと思います。
朝食のメニューは普通。会場まで行く小さな橋みたいな通り道は下がドブ?いやーな臭いで、食欲おちます。

プールは全部で3つあり、ビューも良かったのでそこは◎!水深もなかなかあり気持ちよかったです。小さいけどプライベートビーチもありプールから直接アクセスでき楽しめました。

2025-01-08 via Nuitee
H
hue Ngoc partner
8
Pros:

They did not drop off or pick up from, to airport as booking said because they said we left earlier than their normal operated time-we have to go to the airport at 6:30am but their driver start at 8:00am

2025-01-07 via Nuitee
J
Johannes
4
Völlig überteuert 2Sterne unterkünfte besser
Pros:

Zimmer ok
Pool's schön
Rest der Anlage verrostet , schmucklos, schrecklich
Weder tagsüber noch abends am pool, ist es möglich Getränke zu kaufen.
Total überteuert, lage ist aber super

2025-01-02 via Nuitee
D
David
10
Pros:

Excellent was able check in earlier

2024-12-30 via Nuitee
V
Verified traveler
6
Pros:

Avarage hotel that could be really good. Location is good and the pools have all the potential. But everything is just a bit off. The choices for breakfast is really bad except for the guy making omelettes. Cleaning service will come and disturb you even if you put up no disturb sign. The pools are beuteful but with some more plants and care it could be top of the line. The pool bar was never open. Barely 3 star hotel that with correct education of personal and some small improvement could be a high 4

2024-12-27 via Nuitee
J
jan frode
8
Pros:

Rommet vi fikk var veldig stort, det går en trapp ned fra restauranten til vannet og derfra kan man gå på en kant langs bygget for å komme til stranden. Litt skuffende at de ikke har egen strand, men etter et par dager så finner man at ut hotellet er faktisk veldig bra, deilig å gå ut langs kanten og bort på stranden ved en strand at, kjøpe seg en øl, ligge i solsengen og er også massasje på stranden, 100 kr for en time . Frokost var veldig bra, bassenget og området ved restauranten er veldig fint. Trimrommet trenger en oppgradering, men fungerer. Man trenger noen dager for å virkelig sette pris på hotellet.

2024-12-08 via Nuitee
Q
quyen
6
Pros:

The hotel is out dated. Need a lots upgrade

2024-10-06 via Nuitee
J
Jonas
2
Pros:

Billederne lignede på ingen måde hotellet i virkeligheden. Ved ankomst opdagede vi hurtigt, at intet af personalet kunne engelsk og alt kommunikation skulle foregå over Google translate. Sengetøjet på værelset havde pletter, derfor tvivlsomt om det var skiftet. Vi skulle selv bede om at få skiftet sengetøj, da dette ikke blev gjort. Var der kommet flere pletter på, blev dynen bare vendt om. Morgenmadsbuffet var næsten uspiselig, da der var fluer og insekter i maden og fugle fløj rundt og sked ved maden. Vandet i poolen virkede klistret og tykt og baren/restaurant ved poolen til stranden var ikke åben. Positivt var dog at vi fik rene håndklæder hver dag og størrelsen på altanen.

2024-02-20 via Nuitee
J
JJJ self
8
Pros:

朝ごはんのメニューにゆで卵を入れて欲しい。

2020-03-12 via Nuitee
F
francois
8
Personnel chaleureux
Pros:

Beau resort mais l’environnement est malpropre et mauvaises odeurs, bon petit déjeuner et très belles piscines, grande chambre propre, situé sur petite plage à sable doré.

2020-03-10 via Nuitee
V
Verified traveler
8
Beautiful location, service needs attention
Pros:

e paid extra for a sea view room but were put in a room looking directly from not a water tower. The location is excellent right on the beach with an amazing pool view. Breakfast is average as is the service of the rooms and one of the days our room was not done at all. Probably a worldwide 3 star hotel but a wonderful position.

2020-02-29 via Nuitee
I
Ida
10
Fantastisk oplevelse
Pros:

Absolut et skøn resort. Poolområdet var lækkert og med den mest fantastiske udsigt. Personalet var venligt og serviceminded og vi blev behandlet så godt.

Jeg ville klart anbefale dette sted

2020-02-29 via Nuitee
V
Verified traveler partner
10
Pros:

Erittäin hyvätasoinen hotelli. Huoneet tarpeeksi isoja ja hienot suihkutilat. Siivouksen taso erinomainen ja äärettömän ystävällinen henkilökunta. Molemmat allasalueet upeita ja hotellin sijainti todella hyvä. Lisäksi hotellin palveluun kuuluva ilmainen lentokenttäkuljetus oli hyvä lisä jo muutenkin hyvään palveluun.

2020-02-17 via Nuitee
V
Verified traveler partner
6
Pros:

空港から近く新しいホテルなので概ね満足だけど、蚊の対策が不十分で部屋の中にも大量の蚊が。あまり刺されなかったけど羽音で寝れませんでした。

2020-01-24 via Nuitee
S
sophie
6
Phu Quoc
Pros:

Litt slitent hotell. Lokale personal fantastiske, hjelpsomme og hyggelige. Wii fii funker ikke i første etg. Og når vi snakker om første etg. Er ikke det et bra sted å bo hvis du ønsker ro. Dørpartiet er ikke isolert, så du får med deg alt som skjer i ganga enten du vil eller ei. Skrikende unger, og party folk. Skal du ha en solseng ved bassenget må du stå tidlig opp. De russiske gjesten er der før frokost kl06:30 og legger ut badehåndkledene sine for å komme tilbake utover dagen. Veldig irriterende. Øya er fantastisk, sjømaten er fantastisk, neste gang vil jeg bo nord på øya.

2020-01-21 via Nuitee
R
Ricky partner
8
Pros:

朝食の味も品数もこの価格のホテルにしたら満足です。
まあ、スタッフのサービスに関してはフロントスタッフ以外に英語は通じないかも。
年末年始の時期に行きましたが朝夕プールや海で泳ぐのは寒いかも知れません。

2020-01-15 via Nuitee
V
Verified traveler
4
宿泊すると後悔します
Pros:

部屋は問題なかったが、レストランやレセプションの上のトイレが、使いたくないほどに(実際に嘔吐物などで使えない!!)に汚かった。
レストラン脇のビーチに通る道の脇もゴミだめだった!!

2020-01-07 via Nuitee
J
J partner
8
Pros:

酒店洗澡地方嘅水彈出外面,但地面是雲石比較滑要小心。
另外參加了酒店的Spa,洒店的單張打着是Thann品牌,但係完全不是用那個品牌的產品,而技師也是外面來也不是專業人員,所以很失望。

2020-01-06 via Nuitee