Country Inn & Suites by Radisson, New Braunfels, TX

Hotels
•
Country Inn & Suites by Radisson Americas
7.8 (889 reviews)
1483 I-35 North , New Braunfels , US
+1 830-387-4688

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location
Friendly, attentive front desk staff
Good/check-in efficient
Quiet property
Clean/tidy reported by some guests
Good breakfast choices
Coffee station liked
Generally good value
Cons:
Black mold / mildew odor reported
Room maintenance issues (water damage, cracked/peeling paint)
Small room size compared to photos
Shower issues (broken spout, half-door causing flooding, immovable head)
Hair found in bathroom / cleanliness lapses
Bed squeaks
Clogged sink reported
Limited breakfast variety (meat/breads)
Occasional lobby coffee unavailable
Concerns about guest info shared with timeshare / booking issues

Categories

Cleanliness
6.5
Mixed reports: several guests described the hotel as clean and tidy, but multiple reviews mention black mold, mildew smell, hair in bathroom and other cleanliness issues that lower the score.
Service
9.35
Consistently praised staff: front desk described as friendly, attentive and efficient (named staff like Angel), helpful check-in and long, conscientious shifts noted.
Location
9
Frequent positive mentions: many guests noted the location as convenient and suitable for their needs.
Room Quality
6
Several negative comments: rooms described as smaller than expected, mildew smell, black mold in bathtub grout, water damage, squeaky bed, broken shower spout and other maintenance issues.
Amenities
7.2
Mixed: breakfast area and coffee station praised, but issues noted with dispensers, inconsistent lobby coffee availability and shower/fixture problems affecting amenity experience.
Value for Money
8.5
Multiple guests explicitly noted good value and pleasant pricing — several called it fair or pleasing to the wallet.
Food and Beverage
7.5
Breakfast generally liked (good choices, coffee station), though guests requested more meat and bread variety and some found options limited.
Overall Experience
8.35
Overall mixed but leaning positive: many enjoyed the stay (quiet, friendly staff, good breakfast), while a portion experienced notable negatives (odor, mold, noisy placement by elevator) affecting some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Convenient Location
Located just 4.3 km from Comal Park, Country Inn & Suites by Radisson, New Braunfels, TX offers a central hub for your stay, with easy access to nearby attractions.

Modern Amenities
Enjoy a comfortable stay with a fitness centre, free WiFi, and a business centre available on-site. The hotel also boasts allergy-free rooms, ensuring a worry-free experience for all guests.

Relaxing Atmosphere
Unwind on the sun terrace or in the shared lounge during your stay. With air-conditioned rooms featuring flat-screen TVs and private bathrooms, comfort is a top priority here.

Ready to experience comfort and convenience in New Braunfels? Book your stay at Country Inn & Suites by Radisson, New Braunfels, TX now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Location

Guest Reviews

7.8
Based on 889 reviews
Cleanliness: 6.5
Service: 9.35
Location: 9
Room Quality: 6
Amenities: 7.2
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 8.35
W
William and Doris • family_with_children • us
10
2026-10-30 • via Nuitee
R
Rosie • solo_traveller • us
1
2026-10-29 • via Nuitee
D
David • family_with_children • gb
7
Enjoyable
Pros:

Location , clean and tidy .
Nice breakfast good choice

Cons:

Nothing to dislike

2026-10-28 • via Nuitee
C
Corina • couple • us
7
2026-10-26 • via Nuitee
B
Benjamin • couple • us
7
Very concenient spot, very good value for what i paid, extremely nice, but there was a good amount of black mold around
Pros:

Very convenient spot, and i feel like you get a fair room and value for the price.

Cons:

There was black mold growing around one of the vents and it was very dusty.

2026-10-19 • via Nuitee
H
Hernan • couple • us
10
2026-10-18 • via Nuitee
J
Julie • couple • gb
7
Location good for us
Pros:

Location

Cons:

There was hair in the bathroom sink and on the floor.
No coffee in lobby despite there being decaf and hot water.

2026-10-13 • via Nuitee
K
Kevin • family_with_children • us
8
2026-10-08 • via Nuitee
S
Sandra • solo_traveller • us
8
I would recommend your place and I’d go back to Country Inn
Pros:

It was quiet and relaxing! Staff was beautiful and ready to please! And did so on first day check in!

Cons:

It was very pleasant and pleasing to my wallet .

2026-10-07 • via Nuitee
J
Joshua • couple • us
6
I’ve stayed in many Country Inn and Suites and by forest is the worst one. The staff is helpful. The facility was quiet
Pros:

It was very quiet and the lobby was very clingy smelled good. The breakfast was decent. Staff was somewhat friendly.

Cons:

My room was very small compared to what it looked like on the pictures. I got the king suite and it was very tight, and the room smelled of mildew. I called down to staff and she tried to change my rooms and even walked me to 3 different rooms to see if they were better but every room I went to smell the same. I had to go buy candles just to mask the smell in the room it was that bad. It had black mold in the bathtub around the grout lines. The door in the bathroom had water damage and the paint was peeling off. The bed squeaked bad every time you moved.

2026-09-15 • via Nuitee
B
Bryan • couple • us
7
2026-09-14 • via Nuitee
K
Katharine • solo_traveller • us
7
Was pretty good
Pros:

Checking in was easy. The room was quiet, and we had enough towels. Room was spacious. Sheets were soft. Breakfast was good.

Cons:

The spout in the shower was broken so you could only shower. Lots of calcium on the shower head. The shampoo dispenser was on the wall but the conditioner and the body wash were in the cubby like it hadn't been installed yet.

2026-09-14 • via Nuitee
M
Monice • solo_traveller • us
9
Comfortable stay
Pros:

Friendly staff, clean and comfortable room, and close to everything.

Cons:

The shower door style was a half door, which caused water to get all over the floor outside the shower. I found that to be kind of annoying. It might have been okay if I would have been able to adjust the shower head but, it wouldn't move.

2026-09-14 • via Nuitee
D
Danel • couple • us
8
2026-09-14 • via Nuitee
R
Rosalinda • solo_traveller • us
4
Disappointing
Pros:

The location was about all I liked.

Cons:

The room smelled stale. After stating that I did not want a room that would be located in an area that would be too noisy, I was put in the room right across from the elevator!! AND, there was constant slamming of doors throughout the night. It was my birthday. I went there to relax and get away from the hustle and bustle. I made a very bad choice.

2026-09-11 • via Nuitee
H
Hernandez • family_with_children • us
10
Pros:

Had a great stay. Front desk staff was nice, friendly and efficient. Check in quick and easy. Angel was very attentive.

Cons:

Would have liked to have breakfast meat options. And a variety of breakfast breads would have been nice.

2026-09-08 • via Nuitee
M
Morgan • couple • us
10
2026-09-07 • via Nuitee
B
Bernadina • solo_traveller • us
8
Pros:

I loved the breakfast, the coffee station and the cleanliness of the hotel. I really enjoyed my stay. Staff was helpful and nice.

Cons:

My sink was clogged in my restroom, but I tried to make the best of it bc it was my birthday weekend. And I did not like that they gave my information to a time share. Calling me and offering things. That made me mad. And I booked through booking.com

2026-09-05 • via Nuitee
C
Charissa • family_with_children • us
1
2026-09-01 • via Nuitee
L
Lane-Brown • family_with_children • us
10
Here for one night and it was an amazing day thank you
Pros:

The person at the front desk was amazing. I noticed they were there from 6 PM in the evening from the previous day to check out at 12 PM the next day. That is a very long shift in the entire time. They were very kind and sweet and welcoming.

Cons:

Not applicable

2026-08-31 • via Nuitee