Sierra Resort powered by Cocotel

I had a pleasant 4 night stay at the Sierra Resort.

Food great. All outlets 2 prong. No room safes.

Excellent friendly workers, food was very good but limited. Wi-Fi wasn’t good in the room but good down stairs.

This was a nice place to stay as a dive resort. The in room safe, was not attached to anything, anyone could just walk out with the safe. The staff was very friendly the dive shop critter republic was the reason for my stay. Many of the people who stay here, come just for the diving with Justin the owner of critter Republic dive shop. The owners of Sierra resort should recognize this. He is making them lots of money.

very quiet and clean, yet still a convenient distance from Dumaguete. smaller with only about 50 rooms so not crowded yet well attended by very courteous staff. small beachfront area. Blacksand beach somewhat rocky. complementary breakfast is good but lunch and dinner offerings not very good. Meat was generally tough whether chicken beef or pork. Many menu items we’re not even available when requested, including fish entrées and shakes. Much of the staff has a poor understanding of English so communication can be a bit difficult. however, the management was extremely helpful sharing surrounding destinations to visit and quick to get transportation arranged. Myself and another tenant had toilet flushing problems. I had to be relocated to a different room because the toilet was not functioning. The other tenant said he had to keep calling them when the toilet would not flush because the problem was not solved.
The resort is a little over 30 years old so has a late 80s Spanish Asian type of decor.
well-maintained but shows a bit of age.
very nice pool and central outdoor lounging area, but not in an ocean view area.

breakfast buffet needs help

Peaceful setting, confortable, good service. Rooms are old and restaurant menu is limited.

Forget the food!

Food is simply terrible. Water is for sale. Quite expensive for the rates.

以前スタンダードルームに宿泊した時はバスタブがあったのにエグゼクティブデラックスにはバスタブがなく残念でした。
新館らしく清潔感はありました。

Ran out of lots of food at the restaurant. Pool floor made it look dirty. Staff was kind and friendly and helpful.

Very bad condition on bathroom, outdoor shower and toilet, general old room,

Very good experience----would suggest more items on menu---like ice cream

Pretty bad food on the menu. No fresh fruit and the staff struggled to find basic things like the WiFi password. The beach was not very nice. Luckily, we were spending only 1 night there.

der var KUN os på hotellet.. de havde en dårlige resturand, eller de ville bare ikke servere dessert.. ingen dessert.. og nogle af maden var udsolgt.. !! tror ikke de havde mad.. og ingen internet.. kræver mine penge tilbage.. kan KUN fraråde dette hotel til folk !!!

dirty pool..
only few of the food menu are available...
not worth the price..

シーサイドの部屋でもバルコニーが海側にありません。
部屋付属のバルコニーは、なぜか海が見えづらい位置にあります。
早い時間にチェックアウトする場合は６時以前にはフロントに従業員がいません。
メインストリートから入る場所には大きな看板がありますが
看板からホテルまで「ホントにこの先にホテルがあるの？」という林の中です。
宿泊客が少ないので、比較的静かに過ごせるのが良いと思います。

The place is great, so are the staff.

The service was so bad. We booked 4 family rooms for 2 nights and requested for 2 twin bed each rooms but when we arrive, non of our requested room is ready. We arrived about 7pm and all of us got into the room nearly 11pm. Some of my family member has to wait near the pool where it's so dark and lots of mosquitos!

I also booked the hotel with breakfast but came out nothing as the resort claimed that Hotels.com forwarded the order to Expedia.

It seems like the employees here do not properly handover things to their colleagues. Nobody can confirm anything, they have to keep calling their supervisors..

During check out, the Lady Manager keep saying we had 7 extra beds where in fact there's only six. She keep insisting to a point that we asked her housekeeper to count it again. They counted 6 but not even a single apologies from her!

I know this is ecofriendly hotel but I didn't expect there will be "tuko" gecko in from of my door!