Staybridge Suites Plano - The Colony by IHG

Hotels
•
Staybridge Suites
8.3 (248 reviews)
5280 Memorial Drive , The Colony , US
+1 469-362-1100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, courteous and responsive staff
Very good, convenient location
Large rooms and comfortable beds
In-room kitchen/cooking equipment
Pool area was nice
Good value/price not outrageous
Breakfast often decent or better
Cons:
Multiple cleanliness issues: stained carpets, dirty furniture, sticky floors and smells
Elevator problems and hot elevators; limited parking
Inconsistent breakfast quality and limited non-pork options
Occasional poor room conditions (odor, outdated furniture, dresser smell, no bathroom lock)
Service lapses in some cases (towels not delivered, breakfast restocking delays)
Noise from other guests (e.g., toddlers at night)

Categories

Cleanliness
6.6
Multiple guests reported stained carpets and furniture, sticky hard floors, perfume/odd smells in hallways and rooms, dirty-smelling dresser and bathroom floors — cleanliness is a clear weak point.
Service
9
Staff were repeatedly described as friendly, courteous and responsive (helpful check-in, quick room change), though there were isolated service failures (towels not delivered, occasional slow breakfast restocking).
Location
9.2
Location is frequently praised as convenient and suitable for family stays; many guests called location a key positive.
Room Quality
8
Rooms are often described as large with comfortable beds and in-room kitchens, but some rooms showed wear: outdated/dirty furniture, stains, odd odors, and at least one bathroom without a lock.
Amenities
8.4
Amenities like the pool and in-room kitchen are appreciated, but there are problems with elevators (often broken/overheating) and limited parking that reduce convenience.
Value for Money
8.8
Several guests noted the hotel is worth the price and not outrageously priced; overall perceived as good value for the offerings.
Food and Beverage
7.5
Breakfast opinions vary: some found it better than other hotels and well stocked, others found it lacking (limited non-pork options) or outright poor; inconsistency hurts the score.
Overall Experience
8.9
Most stays were described as enjoyable, peaceful and reliable with excellent staff, though a minority had severe issues (unpleasant vibe, early checkout) — overall experience leans positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious Amenities
Staybridge Suites Plano - The Colony offers a seasonal outdoor swimming pool, fitness centre, and a garden for guests to unwind and relax during their stay. The shared kitchen and free WiFi add convenience and comfort to your experience.

Comfortable Accommodations
Each room at Staybridge Suites Plano - The Colony is thoughtfully designed with a coffee machine, flat-screen TV, and air conditioning. Some rooms even feature a balcony for a scenic view. The private bathroom comes with complimentary toiletries for a touch of luxury.

Convenient Facilities
Guests can start their day with a buffet breakfast and later enjoy a barbecue at the hotel. Additionally, the business centre, 24-hour front desk, and vending machines with snacks and drinks cater to all your needs seamlessly.

Book your stay at Staybridge Suites Plano - The Colony, an IHG Hotel, for a memorable and comfortable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Guest Reviews

8.3
Based on 248 reviews
Cleanliness: 6.6
Service: 9
Location: 9.2
Room Quality: 8
Amenities: 8.4
Value for Money: 8.8
Food and Beverage: 7.5
Overall Experience: 8.9
H
Herbert • couple • us
10
2026-10-30 • via Nuitee
H
Heather • family_with_children • us
6
Large rooms, decent breakfast
Pros:

Friendly check in staff, large room and decent breakfast

Cons:

Not as clean as I would prefer. Room had a heavy perfume scent and there were a lot of stains

2026-10-08 • via Nuitee
A
Aleanndra • family_with_children • us
3
2026-10-07 • via Nuitee
A
Ashina • couple • us
10
2026-10-07 • via Nuitee
B
Barbara • couple • us
5
2026-09-17 • via Nuitee
A
April • couple • us
10
Great hotel and great room
Pros:

The atmosphere was great and so was the room. It was very convenient to where we were going during our stay.

Cons:

The breakfast didn’t have any non pork option for those that don’t eat pork, other than that it was delicious.

2026-09-17 • via Nuitee
S
Sharlene • couple • us
10
Enjoyable!
Pros:

Liked the Bed, it was very comfortable. Loved the room arrangement.

2026-09-10 • via Nuitee
R
Robert • extended_group • us
8
Lovely location for our extended family stay
Pros:

Location and courteous & responsive staff. Breakfast was served and staff worked to keep things stocked just had to be patient.

Cons:

Appreciate many people stay with different schedules but there was a toddler bouncing around floor above until 12a and up by 6:30a

2026-09-08 • via Nuitee
M
Maritza • family_with_children • us
1
2026-09-07 • via Nuitee
B
Beth • solo_traveller • us
7
Dirty floors and furniture
Pros:

Room was a good size and laid out well.

Cons:

The carpets and furniture were stained and dirty. The hard surface floors were sticky.

2026-09-04 • via Nuitee
C
Carlos • couple • us
6
2026-08-31 • via Nuitee
J
Julio • solo_traveller • us
6
Pros:

The pool area was nice.

Cons:

The room. The living room furniture looked like it needed to be updated, the dresser smelled dirty when I opened it, and the restroom didn't have a lockable door.

2026-08-24 • via Nuitee
C
Cheryl • couple • us
10
2026-08-22 • via Nuitee
E
Ebony • family_with_children • us
4
My family and I were catfish and will never book with Staybridge again regardless of location
Pros:

The location

Cons:

The breakfast was horrible. Didn’t receive enough towels for each occupant for both rooms I reserved the first name we were there. Asked for new towels the next day, and was told they would be brought to my room and they never did. The scent in the hotel and the hotel was not welcoming which made my family and I very comfortable which led to my family and I checking out before the preservation was over. They need to do some reevaluations that lead to renovation for the physical property and the aesthetics of it, as well as get that breakfast together. The interior of the hotel and the vibe of the hotel felt like a stay at Motel 6.

2026-08-22 • via Nuitee
A
Apiseh • couple • us
10
2026-08-19 • via Nuitee
D
Deangelo • solo_traveller • us
10
100 out of 10
Pros:

I like how peaceful it was it wasn't that loud staff was perfect 100 out of 10

Cons:

Everything was perfect

2026-08-18 • via Nuitee
V
villanueva • family_with_children • us
10
2026-08-13 • via Nuitee
H
haley • family_with_children • us
10
2026-08-10 • via Nuitee
D
dm2334 • solo_traveller • us
5
Pros:

The location of the hotel and friendly staff

Cons:

Hot breakfast area and the elevators been broken half of our stay

2026-08-10 • via Nuitee
H
Halley • family_with_children • us
6
2026-08-09 • via Nuitee