Holiday Inn Express & Suites - Gatineau - Ottawa by IHG

Hotels
Holiday Inn Express
8.4 (1542 reviews)
11 Impasse de la Gare-Talon , Gatineau , ca

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent breakfast
Friendly staff
Good location
Cons:
Noisy heating system
Cold pool
Worn linens

Categories

Cleanliness
7.86
Several reviews mention cleanliness but note issues like worn towels and linens.
Service
8.83
Consistently praised for friendly and efficient service.
Location
8.87
Good location near points of interest.
Room Quality
8.32
Rooms are clean and modern, but some guests found beds too soft.
Amenities
7.35
Mixed feedback; pool not heated and gym equipment often not functional.
Value for Money
8.31
Good value considering pricing relative to features, despite some caveats.
Food and Beverage
8.86
Breakfast received positive feedback for variety and quality.
Overall Experience
8.83
Guests had a generally positive stay despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:05

Property Description

Prime Location in Downtown Gatineau
Holiday Inn Express & Suites - Gatineau - Ottawa offers a prime location in the vibrant Downtown Gatineau district, making it a perfect choice for travelers looking to explore the city.

Modern Amenities and Comfort
Each room is equipped with a flat-screen TV, private bathroom, free toiletries, and a hairdryer, ensuring a comfortable stay for every guest. The property also features a business centre for those on a working trip.

Exciting Activities and Nearby Attractions
Guests can indulge in various activities like skiing and cycling, or visit popular attractions such as Casino Lac-Leamy and the Canadian Museum of History, all conveniently located near the hotel.

Book your stay at Holiday Inn Express & Suites - Gatineau - Ottawa for a memorable and convenient experience.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

Location

Guest Reviews

8.4
Based on 1542 reviews
Cleanliness: 7.86
Service: 8.83
Location: 8.87
Room Quality: 8.32
Amenities: 7.35
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 8.83
J
jerome family_with_children ca
5
2026-02-14 via Nuitee
Y
Yvon couple ca
9
Cons:

Pas assez de bornes de recharge

2026-02-14 via Nuitee
I
Irma family_with_children ca
9
This Holiday Inn... Is My Choice for Quebec!
Pros:

The pillows were Fantastic. The breakfast was very good. Front desk staff were Very Friendly! I would definitely stay here again. 😃
We came, to Quebec for Winterlude.

Cons:

There was No mat want you entered the room and we had muddy boots from the weather.
I mat for footwear, would be 👍 Great.

2026-02-13 via Nuitee
S
Sentheena couple ca
5
Not the greatest experience this time
Pros:

Parking was easy accessible.

Cons:

The snow wasn’t really cleaned properly so it was hard to walk through to get to the entrance. I normally stay at this hotel for work because it is nearby. I have stayed a few times but unfortunately this time, it wasn’t great like the others. After a long day we check in, we had 2 people try to come in the room without knocking. If we hadn’t put the lock, they would have came in. When we went to the door, they questioned if we had checked out, we had to explain that we just checked in not too long. It seemed like they had some sort of confusion. The room itself wasn’t very clean, it looked like they had cleaned it very quickly. The floor was still wet, there was hair everywhere and the bathroom was different. It was a tub, which was okay but still a little dirty. The towels had a stain in it. On the couch, there like white powdery residue that we had to clean.The outlets were broken and not working which was frustrating because we had to use the outlets near the TV.

2026-02-11 via Nuitee
M
Mukesh couple ca
8
During our visit to the mess/dining area, an older staff member repeatedly walked around our table and closely watch
Pros:

Love it

Cons:

Love it

2026-02-10 via Nuitee
A
Anabelle solo_traveller ca
9
Très bien pour qualité prix
2026-02-10 via Nuitee
P
P family_with_children ca
10
Pros:

La propreté

Cons:

Le service au comptoir

2026-01-31 via Nuitee
P
P family_with_children ca
10
2026-01-31 via Nuitee
G
Germeline family_with_children ca
10
2026-01-30 via Nuitee
K
Kerani couple ca
9
Excellent emplacement et propreté. Je recommande.
Pros:

La propreté, la literie, la douche italienne, l’emplacement stratégique de l’hôtel.

Cons:

Le personel à l’accueil n’était pas très chaleureux.

2026-01-30 via Nuitee
T
travelbug21 family_with_children ca
8
Good option when not overrun by groups of kids.
Pros:

Clean and comfortable. Have enjoyed during past stays.

Cons:

Hallway noise and door knocking games till the wee hours by young hockey players who apparently were on every floor of hotel. We asked to be away from them and told not possible.

2026-01-26 via Nuitee
S
simon solo_traveller ca
7
Bien sans plus pour court séjour.
Pros:

L’emplacement, les équipement, le gym et le confort.

Cons:

La propreté de la chambre laissait à désirer. Les draps tachés, des traces de pieds sur les planchers et des cheveux dans la douche. Air climatisé et réfrigérateur bruyant.

2026-01-22 via Nuitee
J
John family_with_children ca
9
Pros:

Very comfy beds. Helpful staff. And just perfect for our stay there. And the breakfast was very nice in the morning.

Cons:

Not so much but the breakfast ran out of scrambled eggs every morning and the other choices werent replenish as quickly as needed. . But it was over the Christmas holidays so I assume the hotel was on minimal staff so keeping up with the crowds was probably difficult.

2026-01-22 via Nuitee
A
ANNE MARIE couple ca
9
tout etait parfait.
Pros:

dejeuner inclus c etait parfait
il y avait de la variete

2026-01-21 via Nuitee
A
Achraf mohamed family_with_children ca
1
Cons:

Nos 3 critères étaient,la piscine et le petit déjeuner gratuit puis une borne électrique,arrivée à la réception,il m'annonce que la piscine est plus fonctionnel depuis longtemps.

2026-01-21 via Nuitee
J
Joël family_with_children ca
7
2026-01-20 via Nuitee
C
Cynthia solo_traveller ca
9
2026-01-20 via Nuitee
M
Mario couple ca
9
Pretty good hotel. I like reserving this place.
Pros:

The breakfast was perfect. I would like to see some oatmeal in the future

Cons:

Nothing bad to say about the hotel. I like this hotel. If possible, It would be nice to have pool table, Mississippi table, ping pong to have somethig to do at night.

2026-01-20 via Nuitee
M
Martin solo_traveller ca
4
Frustrant
Cons:

J’ai demandé à changer de chambre, car je ne voulais pas être au premier étage. Émilie m’a dit que c’est ce qui avait été demandé lors de la réservation, je lui ai dit que j’avais répondu à un courriel de confirmation de cette demande en disant, que c’était une erreur et que je voulais être sur un étage. Elle n’a pas voulu et ce, même s’il y avait de nombreuses chambres disponibles.

Plus tard, je suis allé à la réception pour m’acheter une barre de chocolat, mais étant donné que vous ne vendais pas de lait, j’ai demandé à Émilie si je pouvais acheter un verre de lait. Elle m’a répondu que c’est juste au déjeuner, je lui ai ensuite mentionné que lors d’un de mes séjour précédant, la personne à la réception m’en avait donné un, elle a quand même refusé.

2026-01-20 via Nuitee
B
Bardia couple ca
1
2026-01-19 via Nuitee