W Bellevue

Everything

Our experience at W Seattle recently was extremely disappointing to say the least.

During breakfast, a waitress made an error with our order. Instead of correcting it, she reported to her manager that we had used foul and abusive language—an allegation that is completely false. The situation escalated when the restaurant manager came directly to our table and confronted us with this accusation without making any effort to verify the facts. Being approached and accused while other guests were watching, was both shocking and deeply humiliating.

We felt compelled to leave our meal unfinished and check out of the hotel. The experience was distressing enough that I later became physically ill.

What is most concerning is the complete lack of accountability afterward. We requested a call from the GM, weeks have now passed despite our efforts to follow up, yet we have received none.

This was not simply a service mistake—it involved a false accusation, and the situation was handled unprofessionally at a management level, followed by a total failure to follow up. For a globally recognized brand, this reflects a serious lapse in professionalism and care for their loyal customers. Until this is properly addressed, we cannot recommend staying here.

Location

Very fun and excellent facilities

Lovely hotel and great service. The rooms are beautifully designed and very clean. The breakfast was awesome in their restaurant. We had a welcome beverage on the patio of the main level bar which is a gorgeous space with a fireplace. The gym is massive and very modern. It’s located in a mall complex and walking distance to many shops and restaurants. Would stay here again when visiting the Seattle area.

This has become our go-to hotel every NYE to rein in the new year. The front desk team has always made us feel valued. They are always very friendly, helpful, and professional. They recognize my Platinum membership and provide a great room upgrade automatically without question. Free breakfast vouchers at the Lakehouse restaurant beside the W are also offerred. Silvia even remembered me from last year! When the lounge was closed until 4pm and I needed a beer during the afternoon, Jeremiah went behind the bar served me a cold one. Every time we came down to go somewhere in Bellevue, everyone always greeted us with smiles. Even the housecleaning folks you see in the hallways seemed happy.

This extra touch of service definitely doesn't go unnoticed, and we will continue to stay at this special W whenever it's that special time of year.

Decor, space, cleanliness, toiletries,view, friendly staff

A very nice location with connections to the malls within the area so you can avoid rainy days. There is also public transportation that is 5-12 min walk if you want to go downtown. It takes about 30-40 min to the airport from this location.

I was on the 12th floor, so the view was amazing. I felt like I had the honeymoon suite. The beds were super comfortable and there is no noise either. It's really the first time I saw a shower in the middle of the room made of glass, there is some privacy to the bathroom since there are pocket doors that separate the room from the bathroom. If you saw those celebrity homes with their bathroom within their closet, that's exactly how it felt. I like how the toilet is separate as well.

I was a bit surprised they didn't offer free Wi-Fi for the guest because the rooms are very expensive. You do get it for free if you are a member and there was nothing free if you take something from the mix bar either. They actually charged me for a tote bag that I didn't even know was in the room. I say check your bill before checking out because that came to a surprise to me. I did call the hotel, and they are working on my refund.

The service was amazing at the front desk. I want to shout out to Beatrice who showed me where the bus stop was and also recommended a great breakfast spot that isn't too far from the hotel. I like how they offer free bottles of water upon request and they also have apples.

The gym beautiful. Felt a little like a lounge. It was very well equipped. They even have a punching bag. I like how there is a pool table for the guest to use as well. The entrance to the W hotel was a bit strange and the concierge was actually located on the 2nd floor.