Asia Novo Boutique Hotel - Masbate

Booked this hotel in February 2025 for a May trip. The elevator was not noted as being out of service at that time. The hotel would not refund the booking, so be aware that if you book 1 night or a year, you don't get a refund. PERIOD. Expedia was of no help and for them to allow hotels on their site with such a hideous no refund policy is absurd. Hotel floors are 4th and 5th so you carry your luggage up 5 flights and anything you do, requires 5 flights down and back up. Might be okay in a pinch but I do not recommend this facility. Enough dust under the beds to choke a mule. All sorts of policies that are not enforced, like people smoking on the floor and it comes into your room via the door gaps. Noise from gatherings on the floor by the elevator where the only real reception to wifi is available. Guards are nice and service people are nice. Desk and manager strict on food purchase and no refund.

We stayed in 4th floor and the elevator was not working

The aircon did not work. The host was very unfriendly, elevator was out of service. Had to climb 4 flights of stairs. They would not give a refund so I could go to a note hote, I stayed there before then nice, now not so good.

No microwave, sweltering hot, AC not enough for the size and I’ve been bitten by bed bugs, lazy staff (Loribel - supervisor apparently) and bed bug infested

We didn’t even last staying for an hour. Elevator not working and we are not informed about it. We have to used the stairs to reach 4th floor while carrying our big luggage’s. My parents are old and cannot walk this high. Considering that we came from California. It was just so bad that they don’t care at all. I guess all they care is that they got paid. Never again will I used this hotel.

They should fix the Elevator.

I would only stay at this property again as a last resort. Just best not good for seniors as the elevator hasn’t worked for years. But it was OK to stay for one night since it was close to the airport.

Employees don’t have empathy. Elevator is not working for most of my stay! Sucks that we have old people with us and we need to take stairs to 5th floor. Probably my last time staying here. Just a piece of crap!

Check-in staff very surly and unfriendly, and could not locate my reservation in their system, which appeared to be crashed or inoperative. Walls and room floor filthy, paint peeling and discolored. No bathroom tissue or anything else in room. No toothbrush in stock in entire hotel. Overall, horrible.

Location of the hotel is excellent. It is centrally located so food and transportation are easily accessible for hotel guests. However, the room that I stayed-in needs upgrading. Chipped-off wall and ceiling paints, bathroom doesn't have a shower curtain so it makes the entire restroom wet. The bathroom tiles are old and dirty-looking because of the missing grout on some parts of the walled tiles. Good thing they have a comfortable bed so I was able to sleep despite the hotel's noisy air-conditioning system.

Worn down and dirty

A family of 5 adults but we received only 1 very small roll of toilet paper so I asked for more but we had to pay for additional. There were only 2 drinking glasses in the room and I received a bill for bottles of water that I did not order nor receive. The aircon was broken, it was freezing cold so we tried to adjust the temperature, the aircon thermometer showed 27 degrees but the real temperature in the room was about 16 degrees. There were loud disturbing noises in the corridor that sounded every hour i think, if not less. The sounds from other guests in the corridor were also very disturbing.

I feel bad leaving a terrible review because they let us check in super early to leave our luggage and head out to the reef. But, it was really bad. There was mold growing feet down from the a/c and the walls were peeling and yellowed. It was so loud too, during the day from kids screaming in the hallway and at night for some sort of intervention happening a few doors up. I should have figured since it was so cheap, but I wanted to be near the bank, port, and mangroves. It's easy to get around on triciclos, so I encourage you to book elsewhere knowing transportation will not be a problem.

liked the place

Poor customer service , noisy and dirty

the hotel was quite nice compared to other hotels in the City.

Well located, everythingbwould need to be changed and/or renewed. Beds are old, blankets super used, no in-room internet

Bad customer service- surly staff -nothing more to say

This hotel needs a serious remodel!! The painted baseboards in our room were no longer painted. You receive two bath towels and no hand towels or wash clothes. No bottle water in room or water glasses. If you want cheap this is the way to go. The power kept going out all night and a few time in the morning. And of course the elevator was not in service so from the fifth floor not a pleasant experience.

This hotel is at the heart of the city and is offering cheap but okay accommodations. The room is big, the ACU is strong, elevators functioning, staff efficient- only issue I have is the very strong smell of cigarette.