WoodSpring Suites Houston Northwest

Hotels
•
WoodSpring
8 (265 reviews)
5350 W. Sam Houston Pkwy North , Houston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Lower bathroom sink
See all facilities

Review Highlights

Pros:
Location
Value for money
Cons:
Staff service issues
Cleanliness and maintenance problems

Categories

Cleanliness
6.1
Several reviews highlighted severe cleanliness issues, including roaches, dirty carpets, and foul smells.
Service
8.07
Mixed feedback with reports of rude staff and poor service during check-in.
Location
10
Some reviews mentioned the location as a pro, especially its proximity to work.
Room Quality
6.11
Poor room quality reported with multiple cleanliness and maintenance issues.
Amenities
8.06
Basic amenities mentioned, but overall quality and upkeep were lacking.
Value for Money
9.59
Some perceived value due to lower pricing, despite numerous issues noted.
Food and Beverage
10
Not specifically mentioned, assumed average.
Overall Experience
6.05
The overall experience was poor with many negative reviews about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:31

Property Description

Modern Accommodations with Kitchenettes
Experience comfort and convenience at WoodSpring Suites Houston Northwest. Each room features a kitchenette and work desk, ensuring a seamless stay for both leisure and business travelers.

Convenient Location
Situated just a short distance from popular attractions like CityCentre and Houston Arboretum and Nature Center, our hotel offers easy access to the best of Houston. Plus, with free WiFi available, you can stay connected throughout your visit.

Nearby Attractions
Explore Houston's top destinations with ease - from Memorial Park to The Galleria Mall, everything is within reach when you stay at WoodSpring Suites Houston Northwest.

Book now and elevate your Houston experience with us!

Important information:

Please note that front desk hours are from 8:00 to 22:00 Monday through Saturday. Sunday hours are 10:00 to 20:00. Check in outside of these hours is available via on-site phone.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8
Based on 265 reviews
Cleanliness: 6.1
Service: 8.07
Location: 10
Room Quality: 6.11
Amenities: 8.06
Value for Money: 9.59
Food and Beverage: 10
Overall Experience: 6.05
K
Kendra • family_with_children • us
10
2026-01-25 • via Nuitee
I
Izele • solo_traveller • us
10
2026-01-20 • via Nuitee
S
Sandra • solo_traveller • us
1
The most disgusting place I’ve ever stayed! Do not recommend at all.
Pros:

Nothing at all

Cons:

It was disgusting. There was extremely dirty carpet in the hall, mold slimy stuff all over the shower, hair on the bed sheets, uncovered wires sticking out (definitely a fire hazard), caked on dust on the bathroom door, brown rusty looking stuff on the floor. Mold like stuff on the lamp shade and walls. Sliding door on shower was stuck, the wall in the shower had two what’s looks like slashes with a knife. Front desk lady screaming at the computer, huffing & puffing, banging the desk and kicking the footstool.

2026-01-19 • via Nuitee
R
Ronnie • solo_traveller • us
5
Pros:

It's in a good location, not far into the city

Cons:

I walked in the room, and not even 5 minutes in ,I saw a roach,only 1

2026-01-19 • via Nuitee
D
Dwayne • family_with_children • us
10
Pros:

It wasn't no breakfast

Cons:

If it was breakfast

2026-01-15 • via Nuitee
A
Ashley • couple • us
3
Ac didn’t work elevator didn’t work had to sleep in a hot hotel all night, coming back each night the room key didn’t wo
Pros:

Great area

2026-01-15 • via Nuitee
E
Eric • solo_traveller • us
8
It was good
Pros:

Overall comfort

Cons:

Laundry facilities were difficult to operate.

2026-01-05 • via Nuitee
B
Brian • couple • us
1
Pros:

Nothing

Cons:

Worse staff ever

2025-12-27 • via Nuitee
G
Gayle • couple • us
9
2025-12-19 • via Nuitee
G
Gayle • couple • us
1
Horrible, horrible hotel poorly kept up cockroaches. Neither room I had AC or heat. I was locked out of my room tonight
Pros:

Nothing

Cons:

Everything

2025-12-17 • via Nuitee
M
Melva • couple • us
1
Wasn’t there even 30 mins and killed 5 roaches
Pros:

The location

Cons:

Bad smell and roaches in room

2025-12-11 • via Nuitee
S
stein • family_with_children • no
6
Pros:

Value for money

Cons:

Alot of long stay families. Noisy

2025-12-07 • via Nuitee
H
Hoak • solo_traveller • us
7
2025-11-26 • via Nuitee
T
Tim • couple • us
1
2025-10-30 • via Nuitee
V
Vargas • family_with_children • ve
3
Pros:

Habitación hedionda, creo que no la limpiaron! Olía horrible!!

2025-10-27 • via Nuitee
M
Mcconico • family_with_children • us
1
Horrible
Cons:

Roaches were everywhere n there were a whole lot of shady people living there n there were so many dogs in the hotel that smelled horrible I could not even finish checking in They needed to be closed down

2025-10-26 • via Nuitee
E
Erik Antonio • couple • us
3
muy Malo ,
Pros:

solo la hubicacion cercas de mi trabajo

Cons:

olia mal tube que comprar vela's aromaticas y El aire olia mal

2025-10-26 • via Nuitee
K
Keyuana • solo_traveller • us
10
Pros:

N/a

Cons:

N/a

2025-10-20 • via Nuitee
A
Alexis • couple • us
1
This hotel was filthy and poorly maintained, with roaches, dirty sheets, weak water pressure, foul-s
Pros:

N/A

Cons:

This was one of the worst hotel stays I’ve ever had. The room was absolutely disgusting — there were roaches crawling around, holes in the sheets, and stains and spots all over the bathroom ceiling. The shower barely had any water pressure, which made it impossible to feel clean.

The hallways smelled awful, like urine, and the carpets were filthy. To make matters worse, the cleaning staff left their baskets of dirty laundry right in front of the elevator, blocking the way. The back doors were left wide open, which made the place feel unsafe and poorly managed.

Honestly, this hotel needs a serious overhaul. The lack of cleanliness, safety, and basic care for guests is unacceptable. I would not recommend staying here until major improvements are made.

2025-10-15 • via Nuitee
Z
Zachary
6
Pros:

The bed wasn’t clean. The bed frame had debris from the last person that stayed in there.

2025-09-27 • via Nuitee