Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Noise issues
Cleanliness concerns

Categories

Cleanliness
6.25
Multiple mentions of cleanliness issues and lack of basic amenities.
Service
8.75
Friendly and accommodating staff as mentioned in various reviews.
Location
8.25
Strategic location near transportation and easy access.
Room Quality
6.75
Room decor is dated, issues with noises and heating mentioned.
Amenities
7.25
Basic amenities available, but shortcomings noted in some reviews.
Value for Money
7.75
Pricing seems okay but quality may not meet expectations.
Food and Beverage
7.25
Breakfast options were limited and not fully satisfactory.
Overall Experience
7.75
Mixed reviews, but reasonable for the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:27

Property Description

Convenient Location
Hotel Aitana is strategically situated next to the FICOBA Trade Fair and Hendaye Train Station, offering easy access to Irún and Hondarribia.

Pilgrimage Route Connection
Located by the Puente de Santiago Bridge, our hotel is a perfect starting point for those embarking on the Camino de Santiago Pilgrimage Route, with San Sebastián Airport just 3 km away.

Comfortable Amenities
Enjoy a cozy stay in our rooms equipped with heating, cable TV, and free Wi-Fi. Some rooms even feature a balcony or terrace for a relaxing experience.

Ready to experience the perfect blend of convenience and comfort? Book your stay at Hotel Aitana now for an unforgettable getaway.

Important information:

Please note that late check-in is available at this property until 2 AM. Guests arriving outside check-in hours are advised to contact the property before their stay to arrange check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for € 18.15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 9.50 per day.

Location

Guest Reviews

7.5
Based on 1497 reviews
Cleanliness: 6.25
Service: 8.75
Location: 8.25
Room Quality: 6.75
Amenities: 7.25
Value for Money: 7.75
Food and Beverage: 7.25
Overall Experience: 7.75
M
Monica • couple • es
10
2026-03-21 • via Nuitee
H
Hector • family_with_children • es
7
2026-03-21 • via Nuitee
E
Eva • family_with_children • es
7
Cómoda,grande ,pero precio excesivo.
Pros:

Habitación amplia y con terraza

Cons:

Planta calle

2026-03-20 • via Nuitee
D
Demeyer • family_with_children • be
10
Cons:

Te duur en de klantendienst booking.com

2026-03-18 • via Nuitee
M
MERT • couple • tr
6
Araç ile gidenlere rahat ulaşım ama toplu taşıma için zor bir lokasyon. çevresi turistik değil
Pros:

Konumu güzel oda rahat ve büyüktü ...

Cons:

kahvaltı servisi çok kötü ; tek personel var cafe dışarıdan gelenlere de hizmet vermekte olduğundan servis zamanı uzuyor .. ayrıca kahvaltı içeriği çok kötü ; ödediğmizbedeledışarda çok daha keyifli ve güzel bir kahvalı yapardık
Ayrıca otopark paralı idi... otel konumunda normal olablir ama biz booking de arama yaparken parasız otopark imkanı diye arayamadığımız için ektra ödemek zorunda kaldık ....

2026-03-18 • via Nuitee
C
Carlo • solo_traveller • lu
7
Pros:

Die Lage war gut

Cons:

Das Zimmer war klein

2026-03-17 • via Nuitee
I
Isabelle • extended_group • fr
8
Très bien situé, à côté des transports en commun
Pros:

Propreté, chambre nickel . la proximité géniale par rapport au Train pour les balades.

Cons:

Petit déjeuner un peu cher pour ce que c est . Le personnel ne nous a pas proposé le parking gratuit uniquement le parking payant. Or juste à côté il y a un grand parking qui est gratuit. Mauvaise information pour cela.

2026-03-16 • via Nuitee
D
DOMINGO • couple • es
10
2026-03-15 • via Nuitee
S
Scheurwater • family_with_children • nl
8
2026-03-15 • via Nuitee
Y
Ysmael Raul • family_with_children • es
10
Pros:

La limpieza y el personal son lo mejor, esta bien ubicado y en relación calidad precio es excelente....

2026-03-15 • via Nuitee
M
Michel • family_with_children • fr
4
Cons:

Chambre a cote de la voie ferree et du bruit tres tard

2026-03-14 • via Nuitee
T
Txema • solo_traveller • gb
8
2026-03-13 • via Nuitee
J
Justine • family_with_children • fr
6
2026-03-11 • via Nuitee
R
Romina • family_with_children • pt
7
Pros:

La cercanía, las vistas.

Cons:

Me pareció muy caro el precio de la mascota, al menos deberían mostrar en la página, para que uno pueda elegir si le conviene o no, y no después que está ahí saber el precio.

2026-03-04 • via Nuitee
W
William • solo_traveller • gb
9
Great for rail travel between Paris & Bilbao
Pros:

It's always nice to stay here as I use it as a layover on my train trips between England - Paris - Hendaye - Bilbao and back. If you get the right room you see lovely sunrises over the mountains. The river walkways are really recommended as well.

Cons:

I like to sleep with my bedroom window open, and the local drinkers tend to be really noisy beyond midnight here.

2026-03-04 • via Nuitee
J
JENNYFER ANGULO • couple • it
8
OTTIMO
Pros:

L' UBICAZIONE

Cons:

IL CLIMATIZZATORE SE ACCENDEVA DA SOLO IN MEZZO DELLA NOTTE .

2026-03-04 • via Nuitee
J
Julien • couple • fr
7
2026-02-26 • via Nuitee
A
Antonio • solo_traveller • es
8
2026-02-22 • via Nuitee
G
Gerhard • couple • de
2
Pros:

Der Check in war eine Voll-Katasprophe. Wir waren aufgrund von von Zug-Verspätungen sehr spät im Hotel. Der Automatisierte Check in war extrem umständlich, Rerzeption war nicht besetzt, die Telephonleitung zu einem Call-Center hat nur mit Hilfe eines jungen Mannes funktioniert, dessen Einchecken wir blockiert hatten. Dieses Hotel ist niemandem, der kein Spanisch kann und vor allem mitten in der nacht niemanden zu empfehlen.

2026-02-14 • via Nuitee
T
Thierry • extended_group • fr
8
Qualité prix bien mais attention hôtel proche de la voie ferrée…
Cons:

Train et la télé impossible de l’éteindre ou de l’allumer sans la débrancher.

2026-02-14 • via Nuitee