Facilities

Free breakfast
Meeting rooms
24-hour front desk
Gift shops or newsstand
Free breakfast
Porter/bellhop
Meeting rooms
Free self parking
Free cooked-to-order breakfast

Review Highlights

Pros:
Easy booking process
Cons:
Denied entry by management
Poor communication

Categories

Cleanliness
1.02
Negative sentiment due to denial of entry, suggesting poor management and cleanliness standards.
Service
3.96
Management denied entry after booking, indicating poor service and communication.
Location
4
Location may be average, influenced by the problematic check-in experience.
Room Quality
3.95
Not mentioned; assumed standard for this hotel tier.
Amenities
3.98
Not mentioned; assumed standard for this hotel tier.
Value for Money
3.94
Not mentioned; assumed standard for this hotel tier.
Food and Beverage
3.99
Not mentioned; assumed standard for this hotel tier.
Overall Experience
3.96
Experience marred by management issues during check-in.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:20

Property Description

Relax by the Outdoor Pool - Unwind and soak up the sun at the outdoor pool, offering a refreshing escape during your stay at Hotel Phoenix.

Delight in a Delicious Meal - Indulge in a satisfying meal at the Steak House, treating your taste buds to culinary delights throughout your time at the hotel.

Convenient Business Center and More - Benefit from featured amenities like the business center and 24-hour front desk, ensuring a smooth and productive stay.

Experience comfort, convenience, and culinary delights at Hotel Phoenix. Book now to secure your enjoyable stay in Goroka.

Important information:

Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including gift shops/newsstands.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

3.6
Based on 6 reviews
Cleanliness: 1.02
Service: 3.96
Location: 4
Room Quality: 3.95
Amenities: 3.98
Value for Money: 3.94
Food and Beverage: 3.99
Overall Experience: 3.96
T
TOMOKO
2
Pros:

ぷー

2025-09-29 • via Nuitee
K
Kiap
2
Pros:

We booked and paid upfront with Wotif but on arrival we were denied entry by management, saying Wotif had not paid them. I'll never stay there.

2025-08-17 • via Nuitee
H
Hans Frank
6
grei hotell litt utafor sentrum
Pros:

Hotellet trodde vi hadde ikke bestille eller betalt på forhånd. Takk og pris at vi hadde utskrift av bestilling og betaling med oss, siden internet var veldig dårlig. Positiv alt transport til byen og tilbake var gratis.

2018-10-30 • via Nuitee
V
Verified traveler
2
Pros:

Did not respect reservation. I had to make last minute changes to find a new hotel during the most busy weekend in Goroka during the Goroka Show. The staff came up with horrible excuses saying that they had fired the person in charge of online reservations. From my plane, 7 other people were in the same situation. Staff utterly unhelpful.

2018-10-12 • via Nuitee
R
Rob
4
Wast on money for 8 days no hot water no fan no t
Pros:

Terrible you would only come here if last option .Most of the staff very good but they lost my passport for 24 hours so could not change money .The last days they lost my laundry so left without.They lost my booking it took 3 days to sort out . It's the worst experience I've had with Expedia don't know why they listed there better places even lodgers .
Expedia was quick to help and fixed booking but with Goroka sing sing I had no chance to go to better place .

2018-09-19 • via Nuitee
F
fred
2
Surtout à éviter.
Pros:

Quand nous sommes arrivés ils ont expliqués que expedia n'avait pas transmis la réservation . Nous étions plusieurs dans la même situation en plein festival de goroka nous avons finalement trouvé une chambre chez l'habitant mais avons eu très peur de dormir dehors. Ils sont clairement aussi responsable s que expedia. En attendant nous avons du risquer notre vie dans une ville très dangereuse la nuit alors que notre réservation avait été faite un an avant et confirmée 2 fois par expedia.
Les 2 sont à éviter car expedia à laisse cet hôtel sur son site alors que les problèmes semblent exister depuis un an.

2018-09-17 • via Nuitee