Robinson Rancheria Resort and Casino

Hotels
Independent
8.4 (176 reviews)
1545 E Highway 20, Upper Lake, California, 95464 , Upper Lake , US

Facilities

Free WiFi
24-hour front desk
Outdoor pool - seasonal
Picnic area
Elevator
Breakfast available (surcharge)
Smoke-free property
Free wired internet
Conference center
Free self parking
See all facilities

Review Highlights

Pros:
Friendly staff
Clean pool and good casino facilities
Comfortable beds
Great food options
Cons:
Issues with room cleanliness
Limited amenities and activities for the price

Categories

Cleanliness
6.48
Several reviews mentioned issues with cleanliness, including hair in the bed and dirty showers.
Service
9.45
Multiple reviews praised the staff for their friendliness and helpfulness.
Location
8.99
Guests appreciated the quietness and convenience of the area.
Room Quality
7.94
Rooms were generally comfortable but some were noted as having issues like stained furniture.
Amenities
8.97
Positive comments about the pool and casino facilities.
Value for Money
7.93
Concerns about the value due to mixed experiences with cleanliness and limited amenities.
Food and Beverage
8.98
Many guests enjoyed the food options available, particularly the drinks.
Overall Experience
8.45
Overall satisfaction noted despite some negative issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:33

Property Description

Luxurious Amenities for a Relaxing Stay
Take a dip in the seasonal outdoor pool or enjoy complimentary wireless internet. Indulge in a meal at the restaurant or sip on drinks at the bar/lounge.

Convenient Features for Your Comfort
With LCD TVs, coffee makers, and daily housekeeping, make yourself at home in our air-conditioned rooms. The hotel also offers free self-parking and a 24-hour front desk for your convenience.

Explore the Area
Conveniently located near attractions like Clear Lake and Running Creek Casino, Robinson Rancheria Resort and Casino offers easy access to nearby parks and museums. Book now for an unforgettable stay!

Important information:

  • The seasonal pool will be open from May to November.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SMF

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.4
Based on 176 reviews
Cleanliness: 6.48
Service: 9.45
Location: 8.99
Room Quality: 7.94
Amenities: 8.97
Value for Money: 7.93
Food and Beverage: 8.98
Overall Experience: 8.45
D
Doyle
6
Pros:

Front desk was not staffed at check in. Had to wait for someone to return. T v did not work had to change rooms. On check out the front desk was not manned. Had to wait . I got tired of waiting so I left the keys on the desk and left . Appears the front desk is understaffed.

2025-10-07 via Nuitee
D
Dayle
10
Pros:

Great hotel. Disappointed that the full service restaurant was closed, but everything else was great.

2025-10-04 via Nuitee
D
Dan
6
Pros:

It was a nice hotel overall but I had a huge problem checking in. They didn't get my reservation from you guys until 11 pm, I had paid for the room at 7:20 pm. I was at the hotel, ready to go to bed at 9:30. It was miserable and I probably won't use expedia in the future.

2025-10-03 via Nuitee
M
Monique
2
Pros:

Our bed had pubic hair in it. The shower was dirty. There was hair all over the table and our room smelt like old feet and cheese

2025-09-28 via Nuitee
C
Chet
10
Pros:

Great place to stay! Staff was friendly and the beds are very comfortable.

2025-09-22 via Nuitee
G
Gerald
10
Pros:

Thank you

2025-09-19 via Nuitee
C
Chet
10
Pros:

Very comfortable bed

2025-09-15 via Nuitee
J
Janet
10
Great little casino/hotel!
Pros:

Very clean and quiet, nice casino and workers there!

2025-09-15 via Nuitee
J
james
10
Pros:

nice place

2025-09-13 via Nuitee
M
Maria family
10
Pros:

An excellent place to get away and detox from the concrete jungle & city traffic. Great views everywhere you turn. Surrounded by nature; vineyards, trees & rolling green hills. My only issue was that my room was very warm. I turned the A/C to a cool 72*f. The air was cool in the common area living space, but could not feel it coming from the vents in our room. It would have been nice to have a ceiling fan in our room to help bring the temperature down. Other than that, everything was fantastic! 👍👍

2025-09-08 via Nuitee
C
Chris partner
10
Pros:

Amazing and wonderful staff! Sweet girls checking us in. Everyone seems happy. Very clean hotel and casino as well. Happy with the food meal opportunities. And their Long Island ice teas were off the charts wonderful! Hiccup lol

2025-09-08 via Nuitee
K
Kim partner
10
Pros:

Everything was great

2025-09-07 via Nuitee
J
Joseph partner
10
Pros:

Great Band Saturday Night

2025-09-02 via Nuitee
D
Diane partner
10
Pros:

I like that it’s smaller than other casinos.

2025-08-29 via Nuitee
A
Ana partner
8
Pros:

It was fine for a quick one night stay. The carpet in the room was stained, not enough towels in the bathroom.
They only had 3 pillows on the bed (usually 4).

I appreciated the shampoo/conditioner that was provided to the guest.

2025-08-25 via Nuitee
M
Misty
10
Pros:

Great staff

2025-08-20 via Nuitee
J
Jennifer partner
10
Pros:

Our stay was enjoyable. The staff was terrific. The hallway was quiet, and the room was clean. The first time we stayed, the room was not cleaned well. I would say that they could update some of the furniture. The king-size bed seemed larger than a standard king. The bed was really firm, also.

2025-08-17 via Nuitee
R
Ramon
4
Pros:

Nothin much to do for an expensive night stay

2025-08-16 via Nuitee
S
Seyrahn family
8
Pros:

We went to kids and the pool was lovely outdoor pool.

2025-08-15 via Nuitee
B
Beau
10
Pros:

Loved it

2025-08-10 via Nuitee