Holiday Inn Express And Suites Pasadena Houston Southeast by IHG

Hotels
•
Best Western Plus
8.6 (125 reviews)
122 Richey Street, Pasadena, Texas, 77506 , Pasadena , US
0013465717272

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Facilities

Free breakfast
Meeting rooms
Express check-out
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Picnic area
Elevator
See all facilities

Review Highlights

Pros:
Great check-in staff
Quiet and clean stay
Cons:
Dirty shower
Slow food service on busy days

Categories

Cleanliness
7.74
The shower was noted as dirty; cleanliness could be improved.
Service
9.21
Clerk at check-in was great, although others were not as attentive.
Location
8.75
Standard quality for this hotel tier.
Room Quality
8.7
Standard quality for this hotel tier.
Amenities
8.73
Standard quality for this hotel tier.
Value for Money
8.69
Standard quality for this hotel tier.
Food and Beverage
8.24
Standard fare for breakfast, but there were delays.
Overall Experience
8.71
It was a quiet stay and overall satisfactory.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:35

Property Description

Outdoor pool and 24-hour fitness center
Take advantage of recreation opportunities during your stay with our outdoor pool and fully-equipped fitness center.

Complimentary breakfast and reception
Start your day with a complimentary full breakfast and mingle with other guests at our complimentary reception held on select days.

Convenient amenities and services
Enjoy complimentary wired internet access, a 24-hour business center, and free self-parking during your stay.

To book your stay at Best Western Plus Pasadena Inn and Suites with easy access to major attractions like Toyota Center and Minute Maid Park, choose us for a comfortable and convenient experience.

Important information:

  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Location

Guest Reviews

8.6
Based on 125 reviews
Cleanliness: 7.74
Service: 9.21
Location: 8.75
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
C
Connie • family
4
Pros:

Clerk that checked us in was great. All others were terrible. They didn't want to be bothered

2025-08-06 • via Nuitee
A
Amy • family
6
Pros:

Shower was dirty and elevator

2025-08-02 • via Nuitee
K
kevin
6
OK
Pros:

Check in was easy. The gentleman was very nice. There is a notice posted that you will be charged for stains. I understand the common posting for stealing the towels, sheets or comforter (it happens), but stains. They have standard fare for breakfast...waffles, fruiit, yogurt, cereal and breads. I think they were overwhelmed on Sunday. We had to wait for eggs and sausage. Overall, it was a quiet stay and it was clean.

2025-07-21 • via Nuitee
V
Victor
8
Pros:

Is Nice clean quiet.

2025-07-18 • via Nuitee
J
Jenna
2
Pros:

Lady threw my money at me told me never come back for mini swishers in the room I mean I get it but to not even check my id and just throw the money at me … I wasn’t even sure if it was the money or not it was in a envelope but white lady was aggressive from the start

2025-07-04 • via Nuitee
J
Jorge • family
10
Pros:

Excellent place to stay

2025-06-30 • via Nuitee
Y
YELIXZA • family
10
Pros:

Realmente debo resaltar el lugar por muchas razones el lugar es muy tranquilo, está cerca de las carreteras principales, y el trato del personal es excelente en especial el de la señora María.

2025-06-29 • via Nuitee
I
IVON
8
Pros:

Our stay was decent. The rooms were nice and clean and the staff was courteous. I did find it odd that the person at the front desk made a copy of my drivers license. I have stayed at this place before and they did not need a copy of my license. The breakfast was ok. Overall, we enjoyed our stay.

2025-06-24 • via Nuitee
A
Aydyn • family
8
Pros:

Good hotel, pretty clean, staff was respectful
Good breakfast. Would come here again

2025-06-16 • via Nuitee
A
Ashley • partner
10
Pros:

Clean room and convenient location

2025-06-15 • via Nuitee
D
David
8
Pros:

I feel they don't give you enough towels plus the room service could be a little better other than that the room was great

2025-06-14 • via Nuitee
K
Kimberly
8
Pros:

The room pillows were small and smelled like sweat. Other than that I have no complaints.

2025-06-14 • via Nuitee
M
Manuel • partner
10
Pros:

Comfy and newly refurbished

2025-06-10 • via Nuitee
V
Veronica • family
6
Pros:

It was ok not bad

2025-06-10 • via Nuitee
L
Lizandra • family
10
Pros:

I had a great experience staying at this hotel. The hotel was clean and welcoming. Staff was courteous and informative. Overall great experience and I highly recommend a stay at this hotel.

2025-06-08 • via Nuitee
A
Alberto • partner
10
Pros:

Rooms were clean and comfortable!
Breakfast was good. Staff was great!

2025-06-06 • via Nuitee
B
Brandy • family
4
Pros:

Staff was rude and unprofessional. The Grill is just there and the pool was small but cute. There are two men who sits behind the hotel and drink some nights. Breakfast don’t have ya mind set for tasty. Location is a bout 20 minutes from Houston.

2025-06-04 • via Nuitee
Y
Yanet • partner
10
Pros:

LOVED !!! BEDS WERE SO COMFORTABLE

2025-06-02 • via Nuitee
J
Jesus
10
Pros:

Great experience

2025-06-02 • via Nuitee
M
Mario • family
10
Pros:

Person in the front desk offered us an improvement of the room without any extra cost. Excellent !

2025-05-20 • via Nuitee