Holiday Inn Express And Suites Pasadena Houston Southeast by IHG

Hotels
•
Best Western Plus
7.7 (125 reviews)
122 Richey Street, Pasadena, Texas, 77506 , Pasadena , US
+1 346-571-7272

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Facilities

Elevator
Free breakfast
Multilingual staff
Free newspapers in lobby
Express check-out
Meeting rooms
Smoke-free property
Express check-in
Grocery/convenience store
Free wired internet
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Review Highlights

Pros:
Clean rooms
Comfortable beds
Quiet location
Good value/price
Helpful/courteous staff (some instances)
Convenient location near highways
Cons:
Occasional rude or unprofessional staff
Dirty shower / elevator reported
Small pool and limited amenities
Breakfast is mediocre and sometimes understaffed
Pillow odor and limited towels/room service issues
Outside loitering/drinking reported

Categories

Cleanliness
7.2
Mostly reported as clean and welcoming in many reviews, but isolated issues (dirty shower, elevator, pillows smelling) lower the score to slightly above average.
Service
7.7
Mixed service: several reviewers praised courteous/front-desk staff (including a named employee and complimentary upgrade), but there are multiple reports of rude or unhelpful staff interactions that pull the score down.
Location
8.5
Frequently noted as quiet, convenient and near major roads; good access to Galveston and acceptable distance from Houston — generally a strong point.
Room Quality
8
Many guests described rooms as clean, comfortable and newly refurbished with very comfortable beds; minor complaints about pillow size/odor and towel availability reduce a perfect score.
Amenities
7
Basic amenities present (small pool, grill, breakfast area) but pool is small, grill placement and outside loitering were noted; overall functional but limited.
Value for Money
8.5
Several reviewers cited the price as a key positive and said the hotel was a good value for the area and price point.
Food and Beverage
6.8
Breakfast is described repeatedly as standard/okay (waffles, eggs, cereal); some issues with being overwhelmed and limited selection/taste make this the weaker area.
Overall Experience
7.9
Overall stays were described as decent/okay to very good by many guests — quiet, clean, and good value for the price — tempered by occasional service and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Outdoor pool and 24-hour fitness center
Take advantage of recreation opportunities during your stay with our outdoor pool and fully-equipped fitness center.

Complimentary breakfast and reception
Start your day with a complimentary full breakfast and mingle with other guests at our complimentary reception held on select days.

Convenient amenities and services
Enjoy complimentary wired internet access, a 24-hour business center, and free self-parking during your stay.

To book your stay at Best Western Plus Pasadena Inn and Suites with easy access to major attractions like Toyota Center and Minute Maid Park, choose us for a comfortable and convenient experience.

Important information:

  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Location

Guest Reviews

7.7
Based on 125 reviews
Cleanliness: 7.2
Service: 7.7
Location: 8.5
Room Quality: 8
Amenities: 7
Value for Money: 8.5
Food and Beverage: 6.8
Overall Experience: 7.9
C
Connie • family
4
Pros:

Clerk that checked us in was great. All others were terrible. They didn't want to be bothered

2025-08-06 • via Nuitee
A
Amy • family
6
Pros:

Shower was dirty and elevator

2025-08-02 • via Nuitee
K
kevin
6
OK
Pros:

Check in was easy. The gentleman was very nice. There is a notice posted that you will be charged for stains. I understand the common posting for stealing the towels, sheets or comforter (it happens), but stains. They have standard fare for breakfast...waffles, fruiit, yogurt, cereal and breads. I think they were overwhelmed on Sunday. We had to wait for eggs and sausage. Overall, it was a quiet stay and it was clean.

2025-07-21 • via Nuitee
V
Victor
8
Pros:

Is Nice clean quiet.

2025-07-18 • via Nuitee
J
Jenna
2
Pros:

Lady threw my money at me told me never come back for mini swishers in the room I mean I get it but to not even check my id and just throw the money at me … I wasn’t even sure if it was the money or not it was in a envelope but white lady was aggressive from the start

2025-07-04 • via Nuitee
J
Jorge • family
10
Pros:

Excellent place to stay

2025-06-30 • via Nuitee
Y
YELIXZA • family
10
Pros:

Realmente debo resaltar el lugar por muchas razones el lugar es muy tranquilo, está cerca de las carreteras principales, y el trato del personal es excelente en especial el de la señora María.

2025-06-29 • via Nuitee
I
IVON
8
Pros:

Our stay was decent. The rooms were nice and clean and the staff was courteous. I did find it odd that the person at the front desk made a copy of my drivers license. I have stayed at this place before and they did not need a copy of my license. The breakfast was ok. Overall, we enjoyed our stay.

2025-06-24 • via Nuitee
A
Aydyn • family
8
Pros:

Good hotel, pretty clean, staff was respectful
Good breakfast. Would come here again

2025-06-16 • via Nuitee
A
Ashley • partner
10
Pros:

Clean room and convenient location

2025-06-15 • via Nuitee
D
David
8
Pros:

I feel they don't give you enough towels plus the room service could be a little better other than that the room was great

2025-06-14 • via Nuitee
K
Kimberly
8
Pros:

The room pillows were small and smelled like sweat. Other than that I have no complaints.

2025-06-14 • via Nuitee
M
Manuel • partner
10
Pros:

Comfy and newly refurbished

2025-06-10 • via Nuitee
V
Veronica • family
6
Pros:

It was ok not bad

2025-06-10 • via Nuitee
L
Lizandra • family
10
Pros:

I had a great experience staying at this hotel. The hotel was clean and welcoming. Staff was courteous and informative. Overall great experience and I highly recommend a stay at this hotel.

2025-06-08 • via Nuitee
A
Alberto • partner
10
Pros:

Rooms were clean and comfortable!
Breakfast was good. Staff was great!

2025-06-06 • via Nuitee
B
Brandy • family
4
Pros:

Staff was rude and unprofessional. The Grill is just there and the pool was small but cute. There are two men who sits behind the hotel and drink some nights. Breakfast don’t have ya mind set for tasty. Location is a bout 20 minutes from Houston.

2025-06-04 • via Nuitee
Y
Yanet • partner
10
Pros:

LOVED !!! BEDS WERE SO COMFORTABLE

2025-06-02 • via Nuitee
J
Jesus
10
Pros:

Great experience

2025-06-02 • via Nuitee
M
Mario • family
10
Pros:

Person in the front desk offered us an improvement of the room without any extra cost. Excellent !

2025-05-20 • via Nuitee