The Francis Hotel

Hotels
9.4 (390 reviews)
747 Congress Street , Portland , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and modern facilities
Cons:
Issues with room assignment
Cancellation confusion

Categories

Cleanliness
8.56
The hotel was described as clean and modern, though one review mentioned being placed in a cold, windowless basement room.
Service
9.53
Staff were frequently described as helpful and accommodating, although there were some complaints about service on one occasion.
Location
9.57
The location of the hotel was positively mentioned as convenient and close to downtown attractions.
Room Quality
9.02
Rooms were generally described as nice and clean, but one review mentioned issues with the room being cold and windowless.
Amenities
9.55
The hotel offered many amenities including premium toiletries and a cozy library with complimentary beverages.
Value for Money
9.51
Vouchers provided for nearby cafes and overall positive experiences indicated good value.
Food and Beverage
9.56
Breakfast vouchers were appreciated, and the cozy fireplace added to the overall atmosphere during dining.
Overall Experience
9.93
Overall experiences were highly rated, with guests expressing delight during their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:18

Property Description

Historic Landmark in Bramhall Neighborhood
Experience the charm of The Francis Hotel, a historic landmark nestled in Portland's Bramhall neighborhood, just a stone's throw away from the vibrant Art District.

Luxurious Spa Experience
Indulge in relaxation at The Spa at The Francis Hotel, offering a range of rejuvenating treatments including full body massages and locally sourced scrubs, all located on the serene second floor of the property.

Convenient Location
Explore the cultural hub of Portland with museums, galleries, theaters, and more all within a 1.4 km radius. With easy access to the airport just 5.2 km away, The Francis Hotel is the perfect choice for your stay in Portland.

Book now to immerse yourself in luxury at The Francis Hotel.

Important information:

Please note, the standard king room is accessible by climbing three steps after exiting the elevator.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    People no matter the age stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 390 reviews
Cleanliness: 8.56
Service: 9.53
Location: 9.57
Room Quality: 9.02
Amenities: 9.55
Value for Money: 9.51
Food and Beverage: 9.56
Overall Experience: 9.93
K
Kathryn couple us
8
Great value for a great location and unique room
Pros:

The location was amazing because we were going out for dinner and to a show at the state theater. The employees that we worked with were super helpful and pleasant. Loved having on site parking!

Cons:

The yogurt parfait, while much appreciated, was gross. I had really been looking forward to the coupon for breakfast at tandem

2026-03-19 via Nuitee
J
Josh couple us
10
Lovely stay in warm and inviting boutique hotel in Portland. Great location, free parking.
Pros:

the location was great. Staff super friendly. Love the vibe. Love the drawing room.

2026-03-19 via Nuitee
A
Aimee family_with_children us
8
It’s a nice hotel in a convenient location, ask to stay on the upper floors.
Pros:

It was right in the Deering Historic district. Restaurants were right there.

Cons:

I thought the rooms 001-004 on the bottom floor felt a little like too far away from the rest of the hotel and like *kinda* sketchy with a door to the outside there.

2026-03-17 via Nuitee
T
Tiina extended_group fi
9
2026-03-16 via Nuitee
K
Kathryn couple us
9
Absolutely loved our stay—hope to be back again soon!
Pros:

The staff were beyond helpful and friendly! The room was very comfortable and outfitted with nice amenities, and the location was perfect for what we had planned to do in Portland.

Cons:

The shower grout needed some bleaching and the hair dryer was broken…pretty minor things on the whole.

2026-03-01 via Nuitee
R
Rhonda couple us
10
The Francis is a very nice alternative to high priced hotels. If you are looking for comfort, I’m a charm and modern con
Pros:

The hotel was conveniently located 1 1/2 miles from old Port and the waterfront. The rooms were clean and very comfortable. The staff was friendly and responsive. There were some night touches such as mold cider in the lobby for guests to help themselves, as well as ready-made coffee in the morning and a light breakfast delivered to your room each morning. There was also a sitting room with a gas fireplace.

2026-02-28 via Nuitee
S
Sally solo_traveller us
10
The Francis left me wanting to stay longer!
Pros:

The Francis is an easy walk to anything in downtown Portland and to the waterfront. It's easy to find, and the free parking is a real plus. Inside this stately brick building are beautifully appointed rooms that are immaculate. The beds are so comfortable. The place is loaded with character, and the staff are fabulous.

Cons:

Nothing. Literally zero.

2026-02-23 via Nuitee
A
Angelique family_with_children au
10
Pros:

Exceptional service, presented really well, breakfast was great!

Cons:

Double beds are always a bit on the small side for 2 people but we knew what we were in for when we booked it!

2026-02-22 via Nuitee
M
Makaila solo_traveller us
10
2026-01-20 via Nuitee
L
Laurence extended_group us
10
The location and stafff made the stay great
Pros:

Everything

Cons:

Nothing

2026-01-19 via Nuitee
M
Mark family_with_children us
10
A very comfortable and restful stay supported by great hotel staff.
Pros:

Very comfortable rooms and beds. Staff were very helpful and welcoming.

Cons:

We enjoyed everything!

2026-01-19 via Nuitee
D
Deborah family_with_children us
8
Cons:

Never received extra pillows that were supposed to be delivered right away. Person on day one was fabulous. Second day was not nearly as pleasant or helpful.

2026-01-19 via Nuitee
J
Joan couple us
9
Great location in a historic neighborhood
Pros:

Delicious breakfast sandwiches delivered warm to our room from the nearby bakery

Cons:

The room was very warm despite setting the room temp control to 62 degrees

2026-01-17 via Nuitee
D
davidgD1164KF Couples
10
Relaxing and Fun
Pros:

Wonderful hotel in Portland that takes care of all the details to make you feel welcome!! Very kind and helpful staff made this an exceptional stay!

2025-12-07 via Tripadvisor
C
Christina family_with_children gb
4
Pros:

The location is nice and the hotel is clean/modern. We were put in the basement and the room was large but cold and windowless. The staff was polite but not helpful nor especially accommodating or apologetic given the situation they put us in. In a word, there's no real kindness or hospitality here.

Cons:

The hotel informed us we had cancelled our reservation upon arrival. There was no email from the hotel or Booking.com stating the reservation had been cancelled prior to arriving and we had not cancelled our room. The staff were cagey about receiving a mysterious phone-call making the cancellation but wouldn't tell us what number the call had come from. They moved us from the room we booked into the basement the night we arrived and then moved us into a different hotel for the following night. This was a pretty big disturbance as we had to meet the manager in the morning and wait about 30 mins for her to arrive to the hotel to sort where we were staying.

In essence, the hotel seemed to have overbooked their weekend and we suffered the consequences. It would have been better for everyone if they had been honest about the situation rather than make up a scenario that made it our fault and then put us out to solve it. They did put us in a new hotel but not without stress or a pretty terrible experience in the process. I would be careful booking here.

2025-12-06 via Nuitee
A
AEMaineHistory Friends getaway Portland, Maine
10
A beautiful stay from start to finish. Highly recommend.
Pros:

I recently stayed at The Francis and couldn’t have been more delighted. The linens were downright buttery—and the staff was exceptionally helpful at every turn. On a snowy evening, the fireplace in the sitting room made the perfect backdrop for lingering with a glass of wine, creating a wonderfully atmospheric and relaxing retreat.

I also loved that the hotel features accessible, locally made Maine art throughout the space—all of it available for purchase, which adds a thoughtful, community-minded touch.

A beautiful stay from start to finish. Highly recommend.

2025-12-04 via Tripadvisor
1
144macyp Family
10
Wonderful time at The Francis Hotel!
Pros:

My husband and I had a wonderful experience while staying at The Francis Hotel! Our room was very nice and clean. The location in town was great. We could easily walk to everything we wanted to see in downtown Portland. The hotel staff were very accommodating and the vouchers to the Twinflower Cafe across the street were a great touch.

2025-12-02 via Tripadvisor
J
John couple us
10
2025-11-22 via Nuitee
A
Amy couple gb
10
A wonderful stay where guests comfort is a priority!
Pros:

Fantastic stay! A lovely comfortable and luxurious hotel where all of the finishing touches have been thought of. The room was huge, clean and comfortable, with a coffee station well stocked with quality tea and coffee, and the bathroom had lovely premium toiletries. The hotel also has a cosy library room you can use, and complimentary tea and coffee all day - including both dairy and non-dairy milks. The hotel staff were super attentive and very helpful. The front desk team went above and beyond. We were able to park our car at the hotel and leave our luggage, whilst we explored the town before check-in!!! They also provided a voucher for breakfast at the cafe opposite, which was unexpected and most appreciated! A truly excellent stay - thank you!!!

2025-11-17 via Nuitee
J
Josh couple us
10
Such a lovely boutique hotel. Friendly, welcoming staff. Cozy fireplace den to hang out in with your morning coffee.
Pros:

Cute,cozy,convenient. Free coffee. Parking.lovely staff.

2025-11-17 via Nuitee