Royal Palace Hotel

Hotels
7.6 (425 reviews)
Zhansugurov Prospekt 178 , Almaty , kz

listing image 1
Show all photos
Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Poor cleanliness
Noise issues
Unsatisfactory breakfast

Categories

Cleanliness
5.74
Negative sentiment mentioned: dirty carpets, bad smells, and unclean bedding.
Service
8.71
Most guests mentioned friendly and helpful staff.
Location
8.25
Good location near the airport with easy access.
Room Quality
7.2
Some concerns about noise and cold temperatures.
Amenities
8.23
Positive mentions of included amenities like toiletries and breakfast.
Value for Money
8.69
Value is considered good in comparison to other hotels.
Food and Beverage
6.24
Breakfast received mixed reviews, not entirely satisfying.
Overall Experience
7.71
Overall mixed reviews with major negatives but some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 07:44

Property Description

Luxurious Accommodation
Indulge in spacious rooms at the Royal Palace Hotel, featuring elegant floral patterns and large windows that create a bright atmosphere. Enjoy modern amenities such as air conditioning and flat-screen TVs for a comfortable stay.

Culinary Delights
Satisfy your cravings with a wide range of European meals served at the hotel's 24-hour restaurant. Whether it's a hearty breakfast, a leisurely lunch, or a romantic dinner, the Royal Palace ensures a delightful dining experience for all guests.

Convenient Location
Located just a 10-minute drive from Almaty International Airport, the Royal Palace Hotel offers convenience for travelers. Explore the city easily with Almaty city centre only 6 km away and Almaty 1 Train Station just 3 km away.

Experience luxury, convenience, and exceptional service at the Royal Palace Hotel. Book your stay now!

Important information:

Please inform the hotel of the flight details, if you require a free airport shuttle service.

Children 14 years and younger are kindly asked to present their birth certificate. Guests 18 years and younger are requested to have a notarized power of attorney from one of the parents allowing them the stay at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for KZT 8,000 per person per night when using an existing bed.
    Children from 3 years old to 17 years old stay for KZT 8,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 425 reviews
Cleanliness: 5.74
Service: 8.71
Location: 8.25
Room Quality: 7.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 6.24
Overall Experience: 7.71
B
Brett • extended_group • us
1
Cons:

There were prostitutes and drunken parties two doors down…at 5:30 am. The police were called. We called the front desk three times. Police also broke up a fight on another floor. Never again.

2026-01-20 • via Nuitee
M
Mariia • couple • cy
6
В целом, я довольна. Свою фунцию (переночевать не за дорого после самолета) отель выполнил прекрасно
Pros:

Очень приветливый персонал, чудесные ребята работают в гостинице. Было здорово, что есть зубные щетки, приятно, что был завтрак.
Очень хорошо встретили и довезли до гостиницы. Спасибо!

Cons:

Уставшая метель, в душе перепутано горячее с холодным, вода сливается долго. Достаточно шумно: слышно самолеты с улицы. Грязный ковер, очень пыльные шторы. Завтрак не понравился.

2026-01-19 • via Nuitee
S
Samira • family_with_children • uz
9
Pros:

Всё понравилось

Cons:

Всё понравилось

2026-01-19 • via Nuitee
Y
YunKyong • extended_group • kr
9
Pros:

깨끗하고 넓고 직원들은 친절했어요.
공항 픽업 또는 샌딩 서비스 일 회 무료 제공 해줘서 좋아요
조식을 레스토랑처럼 제공 해줘서 좋아요

Cons:

영어를 하는 직원이 없어서 좀 불편했어요

2026-01-19 • via Nuitee
R
Ryskulova • family_with_children • uz
10
2026-01-19 • via Nuitee
K
Kim • solo_traveller • tr
10
2026-01-19 • via Nuitee
A
Anvar • extended_group • kz
10
2026-01-15 • via Nuitee
R
Rem • family_with_children • kz
10
2026-01-05 • via Nuitee
Ольга • solo_traveller • kz
5
2025-12-15 • via Nuitee
Кервенбаев • family_with_children • kz
7
2025-12-09 • via Nuitee
S
Sherzod • couple • uz
10
2025-12-06 • via Nuitee
Нина • solo_traveller • kz
5
На протяжении двух лет всегда останавливалась в этой гостинице .Последнее прибывание показало значительное повышение цен
2025-11-24 • via Nuitee
S
Sherzod • solo_traveller • uz
10
2025-11-13 • via Nuitee
J
jie • solo_traveller • cn
10
2025-11-12 • via Nuitee
N
Natalya • family_with_children • kz
10
2025-11-11 • via Nuitee
J
JIA • family_with_children • cn
9
Pros:

干净舒适

Cons:

离街一面有点吵

2025-10-19 • via Nuitee
Кервенбаев • family_with_children • kz
10
2025-10-10 • via Nuitee
Кервенбаев • solo_traveller • kz
10
2025-10-10 • via Nuitee
N
Nig'monbekov • family_with_children • uz
10
2025-10-10 • via Nuitee
S
Sainkhuu • extended_group • mn
10
2025-10-10 • via Nuitee