Hotel Indigo - Cardiff by IHG

Hotels
Hotel Indigo
8.9 (7465 reviews)
Dominions Arcade , Cardiff , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Comfortable rooms
Cons:
Minor cleanliness issues
Bar closing early

Categories

Cleanliness
8.38
Some negative feedback about cleanliness in the room, but the overall impression was positive.
Service
9.35
Staff were consistently praised for their warmth, helpfulness, and friendliness.
Location
9.19
Multiple reviews highlighted the excellent location in the heart of Cardiff.
Room Quality
8.84
Rooms were often described as lovely, comfortable, and well-equipped.
Amenities
8.67
Amenities were positively noted, including the charming cafe and comfortable bar area.
Value for Money
8.63
Overall perception was that the hotel offered good value for the quality provided.
Food and Beverage
8.98
Breakfast was frequently praised, though noted to be pricey by some guests.
Overall Experience
9.15
Guests generally reported a wonderful stay with high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:36

Property Description

Luxurious Accommodations
Hotel Indigo - Cardiff offers stylish rooms with modern amenities including air conditioning, flat-screen TVs, and plush bathrobes. Some rooms even feature a cozy seating area for relaxation.

Convenient Facilities
Guests can unwind at the terrace, stay active at the fitness centre, or enjoy a refreshing drink at the on-site bar. The 24-hour front desk ensures your needs are met promptly for a hassle-free stay.

Prime Location
Located just steps away from St David's Hall and Cardiff Castle, Hotel Indigo - Cardiff is the perfect base for exploring the city. With popular attractions like Motorpoint Arena Cardiff and Principality Stadium nearby, convenience is at your doorstep.

Book now to experience the perfect blend of luxury and convenience at Hotel Indigo - Cardiff.

Important information:

Please note the card used for the booking must be presented upon arrival for verification.

Booking via third party are required to fill in an authorization form prior to arrival. Please contact the property after booking.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 7465 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.19
Room Quality: 8.84
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.98
Overall Experience: 9.15
L
Legaspi couple gb
9
2026-06-20 via Nuitee
D
Debbie couple gb
10
Overnight stay
Pros:

Very clean.
Very helpful staff.
Very central.

Cons:

A little difficult to find as main entrance is via an arcade and little bit to find.

2026-06-20 via Nuitee
R
Ross solo_traveller gb
10
Great hotel
Pros:

Friendly people working here, I’ve never had a bad experience at this hotel.

2026-06-19 via Nuitee
C
Carol solo_traveller gb
10
Pros:

Excellent location. Very quiet.

Cons:

Lighting

2026-06-18 via Nuitee
B
Burnham solo_traveller gb
9
2026-06-18 via Nuitee
F
Fiona solo_traveller gb
10
2026-06-17 via Nuitee
R
Ruth solo_traveller gb
3
Pros:

The staff were kind efficient and ha0py.

Cons:

The high pitched noise in the room stopping me being able to sleep. The accessible sink wasn't high enough to get my underneath the sink sat in my wheelchair. So it was difficult me to wash.

2026-06-17 via Nuitee
J
Jane family_with_children gb
10
Excellent
Pros:

Hotel was exceptional from the greeting we received, cleanliness, facilities and a stunning room

Cons:

Would have been nice to have an external window

2026-06-17 via Nuitee
E
Elizabeth couple gb
8
Nice hotel in an excellent location with very attentive staff
Pros:

Location was great. Very clean

Cons:

Bar closed at 11pm

2026-06-17 via Nuitee
S
Stuart couple gb
9
Complete
Pros:

Nice

2026-06-16 via Nuitee
J
Janet couple gb
8
2026-06-15 via Nuitee
R
Ryan couple gb
10
Very nice hotel. Friendly Team that work there. Great location.
Pros:

Clean, tidy and the rooms are lovely. Bed was so comfy and modern furniture.

2026-06-15 via Nuitee
B
Benjamin couple au
8
2026-06-15 via Nuitee
S
Sarah couple gb
9
Great location and breakfast
Pros:

Great location and excellent breakfast

2026-06-13 via Nuitee
M
Meadowsweet solo_traveller gb
10
Safe, cosy, peaceful, friendly staff. Very tasteful and a bit different to run of the mill hotels.
Pros:

Fantastic location, really cosy and well decorated. Even though it's right on Queen St, it was peaceful and chilled. Very secure aswell.

Cons:

Nothing. It was fantastic and would definitely visit again

2026-06-13 via Nuitee
K
Kornelija solo_traveller ie
9
Excellent Stay!
Pros:

The size of the room, central location, helpful staff!

Cons:

A bit noisy during night as it's close to bars.

2026-06-13 via Nuitee
A
Alison family_with_children gb
9
Another great stay
Pros:

The bed was very comfy and bathroom was very clean.

Cons:

There was nothing i could fault.

2026-06-13 via Nuitee
M
Martina solo_traveller it
10
2026-06-13 via Nuitee
R
Rachel couple gb
8
Perfect for what we needed
Pros:

Clean, comfy, good location

Cons:

Bar service quite slow

2026-06-13 via Nuitee
J
Julie couple gb
10
Very comfortable hotel situated conveniently in central Cardiff. Very friendly, helpful staff. We will definitely be sta
Pros:

Very clean and friendly

Cons:

Nothing

2026-06-12 via Nuitee