Hotel Indigo - Cardiff by IHG

Hotels
•
Hotel Indigo
8.9 (7156 reviews)
Dominions Arcade , Cardiff , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Comfortable rooms
Cons:
Minor cleanliness issues
Bar closing early

Categories

Cleanliness
8.38
Some negative feedback about cleanliness in the room, but the overall impression was positive.
Service
9.35
Staff were consistently praised for their warmth, helpfulness, and friendliness.
Location
9.19
Multiple reviews highlighted the excellent location in the heart of Cardiff.
Room Quality
8.84
Rooms were often described as lovely, comfortable, and well-equipped.
Amenities
8.67
Amenities were positively noted, including the charming cafe and comfortable bar area.
Value for Money
8.63
Overall perception was that the hotel offered good value for the quality provided.
Food and Beverage
8.98
Breakfast was frequently praised, though noted to be pricey by some guests.
Overall Experience
9.15
Guests generally reported a wonderful stay with high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:36

Property Description

Luxurious Accommodations
Hotel Indigo - Cardiff offers stylish rooms with modern amenities including air conditioning, flat-screen TVs, and plush bathrobes. Some rooms even feature a cozy seating area for relaxation.

Convenient Facilities
Guests can unwind at the terrace, stay active at the fitness centre, or enjoy a refreshing drink at the on-site bar. The 24-hour front desk ensures your needs are met promptly for a hassle-free stay.

Prime Location
Located just steps away from St David's Hall and Cardiff Castle, Hotel Indigo - Cardiff is the perfect base for exploring the city. With popular attractions like Motorpoint Arena Cardiff and Principality Stadium nearby, convenience is at your doorstep.

Book now to experience the perfect blend of luxury and convenience at Hotel Indigo - Cardiff.

Important information:

Please note the card used for the booking must be presented upon arrival for verification.

Booking via third party are required to fill in an authorization form prior to arrival. Please contact the property after booking.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 7156 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.19
Room Quality: 8.84
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.98
Overall Experience: 9.15
P
Pascale • family_with_children • gr
9
2026-03-14 • via Nuitee
G
Gareth • couple • gb
9
2026-03-13 • via Nuitee
W
world • family_with_children • gb
10
Pros:

Everything

Cons:

Nothing

2026-03-12 • via Nuitee
M
manon • couple • gb
9
2026-03-11 • via Nuitee
K
Kiel • family_with_children • gb
9
Pros:

Cleanliness

2026-03-10 • via Nuitee
P
Plant • couple • gb
8
Everything very apart apart from the room temperature.
Pros:

Good location. Good room size. Excellent bathroom.

Cons:

The thermostat in the room did not work properly. The room was cold.

2026-03-10 • via Nuitee
J
James • solo_traveller • gb
10
2026-03-10 • via Nuitee
M
Mark • couple • gb
9
10 out of ten. Really enjoyed everything about it.
Pros:

We were guests of the day and upgraded to a fantastic room. A welcome and enjoyable bonus.

Cons:

Nothing really.

2026-03-10 • via Nuitee
M
melissa • couple • gb
10
2026-03-09 • via Nuitee
A
Amber • couple • gb
9
2026-03-09 • via Nuitee
S
Siobhan • extended_group • gb
10
Perfect in every way, would highly recommend the Indigo Hotel
Pros:

Perfect location and hotel was spotlessly clean.
Staff were amazing and went over and above to accommodate us.

Cons:

Having to leave it!

2026-03-08 • via Nuitee
A
Andrew • couple • gb
8
2026-03-08 • via Nuitee
E
Elif • solo_traveller • gb
8
comfortable and clean
Pros:

location

Cons:

pillows, some how hard nodes

2026-03-06 • via Nuitee
A
Ash • couple • gb
10
Every member of staff was exceptional and made my partner feel like a celeb with the with their level of professionalism
Pros:

Beautiful location, amazing room, we were celebrating a birthday and our room was decor especially. The facilities in the room were amazing quality cannot recommend enough

Cons:

The only downside was the parking but it’s to be expected for an inner city hotel

2026-03-06 • via Nuitee
N
Nichola • family_with_children • gb
4
Pros:

The location

Cons:

State of room, switches missing, exposed wires on iron in room, dressing gowns unclean, nets in room unclean

2026-03-05 • via Nuitee
J
Julie • family_with_children • gb
10
Pros:

Good breakfast. Friendly staff. Clean room. Comfortable bed. Great location. Would definitely use this hotel again.

2026-03-05 • via Nuitee
G
Gina • family_with_children • gb
9
2026-03-05 • via Nuitee
K
Kelly • couple • gb
10
2026-03-05 • via Nuitee
J
Justine • family_with_children • gb
8
Great convenient stay relatively close to train station
Pros:

Breakfast selection was excellent
The bed was comfortable and the room quiet.

No complaints.
Recommended.
Would stay again.

Cons:

Nothing

2026-03-05 • via Nuitee
P
Pete • couple • gb
8
2026-03-04 • via Nuitee