Hotel Indigo - Cardiff by IHG

Hotels
Hotel Indigo
8.9 (7449 reviews)
Dominions Arcade , Cardiff , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Comfortable rooms
Cons:
Minor cleanliness issues
Bar closing early

Categories

Cleanliness
8.38
Some negative feedback about cleanliness in the room, but the overall impression was positive.
Service
9.35
Staff were consistently praised for their warmth, helpfulness, and friendliness.
Location
9.19
Multiple reviews highlighted the excellent location in the heart of Cardiff.
Room Quality
8.84
Rooms were often described as lovely, comfortable, and well-equipped.
Amenities
8.67
Amenities were positively noted, including the charming cafe and comfortable bar area.
Value for Money
8.63
Overall perception was that the hotel offered good value for the quality provided.
Food and Beverage
8.98
Breakfast was frequently praised, though noted to be pricey by some guests.
Overall Experience
9.15
Guests generally reported a wonderful stay with high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:36

Property Description

Luxurious Accommodations
Hotel Indigo - Cardiff offers stylish rooms with modern amenities including air conditioning, flat-screen TVs, and plush bathrobes. Some rooms even feature a cozy seating area for relaxation.

Convenient Facilities
Guests can unwind at the terrace, stay active at the fitness centre, or enjoy a refreshing drink at the on-site bar. The 24-hour front desk ensures your needs are met promptly for a hassle-free stay.

Prime Location
Located just steps away from St David's Hall and Cardiff Castle, Hotel Indigo - Cardiff is the perfect base for exploring the city. With popular attractions like Motorpoint Arena Cardiff and Principality Stadium nearby, convenience is at your doorstep.

Book now to experience the perfect blend of luxury and convenience at Hotel Indigo - Cardiff.

Important information:

Please note the card used for the booking must be presented upon arrival for verification.

Booking via third party are required to fill in an authorization form prior to arrival. Please contact the property after booking.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 7449 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.19
Room Quality: 8.84
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.98
Overall Experience: 9.15
P
Price solo_traveller gb
10
2026-05-30 via Nuitee
L
Lauren couple gb
10
2026-05-30 via Nuitee
E
Emma couple gb
9
Really lovely stay in an excellent hotel.
Pros:

Location, friendliness of staff, cleanliness, comfort, lovely hotel

Cons:

Packing away breakfast at 10:30 when breakfast seatings end at 10:30 - it would be better if the last seating was at 10:30 but the breakfast was still available to those seated until 11am.

2026-05-30 via Nuitee
E
Emma solo_traveller gb
9
2026-05-30 via Nuitee
S
Sally solo_traveller gb
8
2026-05-29 via Nuitee
V
Vanessa couple gb
8
Great hotel in a lovely location
Pros:

I liked the location once I found it. Beds were very comfy and it was quite spacious.

Cons:

A little hard to find at first.

2026-05-29 via Nuitee
M
Mandy couple gb
10
The staff were amazing- upgraded room for my husband’s birthday and complementary drinks. Restaurant/bar and recepti
Pros:

Location in the city. Close to a car park.

Cons:

Nothing.

2026-05-29 via Nuitee
J
Jyothsna couple gb
9
2026-05-29 via Nuitee
O
Oğuz extended_group tr
10
Güzel bir şehir oteli
Pros:

Konumu çok güzel şehir merkezinde otel.

2026-05-29 via Nuitee
D
Danny solo_traveller gb
9
2026-05-28 via Nuitee
M
Mark couple gb
9
A brief overnight stop while on business but a genuine pleasure.
Pros:

Location, staff, room, breakfast, all very good.

Cons:

Nothing

2026-05-28 via Nuitee
V
Valerie couple us
10
2026-05-28 via Nuitee
A
Astrid solo_traveller gb
10
Pros:

Everything

Cons:

Nothing

2026-05-27 via Nuitee
P
Peter Robert solo_traveller at
9
Pros:

Das Zimmer ist liebevoll eingerichtet und sieht echt top aus. Im Bad hat man 3 unterschiedliche Varianten für's Licht. Die Dusche ist geräumig und Pflegeprodukte sind auch da.
Frühstück und Bar sind im obersten Stock mit kleiner Terrasse und toller Aussicht.

Cons:

Die Lage in der Fußgängerzone ist zwar super, aber der Weg ins Parkhaus ist mit Gepäck im Motorradgewand doch etwas mühsam.

2026-05-27 via Nuitee
F
Francisco Javier couple gb
8
2026-05-27 via Nuitee
T
Tania couple gb
10
Lovely stay
Pros:

Excellent location

Cons:

N/A

2026-05-27 via Nuitee
M
Mahdi couple nl
6
Could be better
Pros:

Location and breakfast

Cons:

Room with no natural light
AC not working during the heatwave! We complained about this several times.
Terrible experience to have no AC while traveling with a baby.
All in all, we were disappointed.

2026-05-26 via Nuitee
H
Hayley couple gb
9
Great hotel for visiting Cardiff .
Pros:

Central location . Comfy beds . Lovely roof top breakfast room .

Cons:

Twin bedroom has frosted glass panels and no windows . I will return but prefer opening windows .

2026-05-25 via Nuitee
C
Chris couple gb
1
Won’t be staying again…..
Pros:

Location

Cons:

The air conditioning doesn’t work. Rang down from the room, twice no one answered. When leaving the hotel for a night out, I mentioned the issue to the staff and was told it would be sorted. Got back from the night out and nothing was sorted. Was roasting in the room all night. This hotel gets worse every time I stay there, flooring is coming up in multiple areas, marks all over the walls.. Just a shame the hotel isn’t being looking after as it should.

2026-05-25 via Nuitee
couple ca
9
2026-05-24 via Nuitee