Hotel Indigo - Cardiff by IHG

Hotels
Hotel Indigo
8.9 (7156 reviews)
Dominions Arcade , Cardiff , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Comfortable rooms
Cons:
Minor cleanliness issues
Bar closing early

Categories

Cleanliness
8.38
Some negative feedback about cleanliness in the room, but the overall impression was positive.
Service
9.35
Staff were consistently praised for their warmth, helpfulness, and friendliness.
Location
9.19
Multiple reviews highlighted the excellent location in the heart of Cardiff.
Room Quality
8.84
Rooms were often described as lovely, comfortable, and well-equipped.
Amenities
8.67
Amenities were positively noted, including the charming cafe and comfortable bar area.
Value for Money
8.63
Overall perception was that the hotel offered good value for the quality provided.
Food and Beverage
8.98
Breakfast was frequently praised, though noted to be pricey by some guests.
Overall Experience
9.15
Guests generally reported a wonderful stay with high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:36

Property Description

Luxurious Accommodations
Hotel Indigo - Cardiff offers stylish rooms with modern amenities including air conditioning, flat-screen TVs, and plush bathrobes. Some rooms even feature a cozy seating area for relaxation.

Convenient Facilities
Guests can unwind at the terrace, stay active at the fitness centre, or enjoy a refreshing drink at the on-site bar. The 24-hour front desk ensures your needs are met promptly for a hassle-free stay.

Prime Location
Located just steps away from St David's Hall and Cardiff Castle, Hotel Indigo - Cardiff is the perfect base for exploring the city. With popular attractions like Motorpoint Arena Cardiff and Principality Stadium nearby, convenience is at your doorstep.

Book now to experience the perfect blend of luxury and convenience at Hotel Indigo - Cardiff.

Important information:

Please note the card used for the booking must be presented upon arrival for verification.

Booking via third party are required to fill in an authorization form prior to arrival. Please contact the property after booking.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 7156 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.19
Room Quality: 8.84
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.98
Overall Experience: 9.15
M
michelle couple gb
9
Excellent
Pros:

Lovely big room, beds very comfortable, excellent shower, hair dryer and bathrobes supplied and in a brilliant location.

2026-02-14 via Nuitee
H
Harriette couple es
10
2026-02-14 via Nuitee
E
Emily family_with_children gb
8
2026-02-13 via Nuitee
A
Anthony family_with_children gb
7
2026-02-13 via Nuitee
J
Jen couple gb
9
Great hotel and fabulous location
Pros:

Fab location, lovely room and staff

Cons:

A slightly squeaky bed

2026-02-13 via Nuitee
S
sarah family_with_children gb
8
2026-02-13 via Nuitee
E
Emma couple gb
10
We had a lovely stay and would definately return.
Pros:

Extremely clean, comfortable room. Loved the quirkiness of it.

2026-02-12 via Nuitee
M
Mandy family_with_children gb
10
2026-02-12 via Nuitee
S
Steven couple gb
9
2026-02-12 via Nuitee
S
suzanna couple fr
7
Great location, disappointing room
Pros:

The room was spacious but had no windows which made us feel rather claustrophobic.

Cons:

No windows - the room was dark and felt claustrophobic

2026-02-11 via Nuitee
N
Nicola couple gb
10
A great stay thanks Hotel Indigo Cardiff!
Pros:

Staff were lovely & always ready to assist. Room was clean, comfortable & plenty of room for the 2 of us. Rooms were equipped with tea & coffee making facilities, mini fridge with a couple of small bottles of complimentary water, safe, iron & hairdryer. Location was great also, in walking distance of Cardiff Central train station & all of the restaurants, bars & shops.

Cons:

Nothing.

2026-02-10 via Nuitee
L
LAUREEN couple be
10
2026-02-10 via Nuitee
N
Niah couple gb
10
Everything was fantastic!
Pros:

Hotel has a lot of charm and individual design. Feels like a boutique hotel. We had a complimentary upgrade which was perfect because we were celebrating our anniversary!

Small gym was great for getting in a quick workout.

Loved how spacious the room and bathroom were.

Cons:

There are some lively characters around Queen St in Cardiff, if you’re a local you’ll already know that. There’s some informal “busking” that happens until strange hours of the night but this didn’t bother us.

2026-02-09 via Nuitee
D
David couple gb
8
Very friendly
Pros:

Well spaced plenty of room

Cons:

Needs a little more attention to repairs to decoration with the rooms, lots of marks on walls which let it down but would not put me off from staying again

2026-02-09 via Nuitee
A
Andrew couple gb
10
Great value for money hotel.
Pros:

Clean and tidy, nice room and great shower. Great location. Friendly staff.

Cons:

Nothing

2026-02-09 via Nuitee
C
Cncbassano family_with_children it
7
2026-02-08 via Nuitee
M
Marjo family_with_children fi
10
Suosittelen varaamaan
Pros:

Hotelli on fancy, erilainen ja hyvä sijainti. Aamiainen maistui ja henkilökunta osasi hommansa.

Cons:

Ainoa miinus, jolla ei edes ole väliä, huoneessa ei ollut ikkunaa ulos, vaan savulasi sisäkuiluun.

2026-01-31 via Nuitee
K
karl family_with_children gb
10
2026-01-31 via Nuitee
S
Simon couple gb
10
We booked a one night stay and got upgraded as Star Guests. Great little treat.
Pros:

Great location. Lovely rooms and staff very good.

Cons:

Nothing

2026-01-30 via Nuitee
A
Adrian couple gb
10
An awesome weekend
Pros:

Locality,staff,quirky decor, shower, comfortable rooms

Cons:

View from the room wasn’t great

2026-01-30 via Nuitee