Hotel San Luis

Hotels
9.1 (158 reviews)
Diego de Mazariegos 51, Centro , Tuxtla Gutiérrez , mx

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Children allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Luggage storage
Tour desk
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Comfortable rooms
Good value for money
Cons:
Issues with cleanliness
Limitations on amenities

Categories

Cleanliness
8.36
Some reviews mentioned cleanliness issues; thus, the score is slightly lower.
Service
9.83
Multiple reviews highlighted the exceptional kindness and helpfulness of the staff.
Location
9.87
Positive comments about proximity to downtown and tranquility at night.
Room Quality
8.82
Rooms described as clean and comfortable.
Amenities
8.35
Limited amenities mentioned and some complaints about hot water.
Value for Money
9.31
Several reviews noted great value for the price paid.
Food and Beverage
8.86
Food options were mentioned positively, but not extensively.
Overall Experience
9.43
General sentiment across reviews reflects a very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:15

Property Description

Central Location
Hotel San Luis is conveniently situated in central San Cristobal de las Casas, just minutes away from key attractions like the San Cristobal de las Casas Temple and Alameda Park.

Comfortable Accommodation
Each room at Hotel San Luis is equipped with essential amenities such as a wardrobe, cable TV, and a private bathroom with a shower, ensuring a comfortable stay for guests.

Culinary Delights
Guests can indulge in delicious Mexican-style meals at the on-site restaurant or explore various dining options within close proximity to the hotel.

Book your stay at Hotel San Luis now to experience the perfect blend of convenience, comfort, and culinary satisfaction.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 158 reviews
Cleanliness: 8.36
Service: 9.83
Location: 9.87
Room Quality: 8.82
Amenities: 8.35
Value for Money: 9.31
Food and Beverage: 8.86
Overall Experience: 9.43
L
luz del alba • family_with_children • mx
7
Bien
Pros:

La ubicación. El silencio en mi habitación. Me sentí muy segura. El precio bastante accesible y adoc al lugar. El personal muy atento. Deposito de agua en pasillo accesible.

Cons:

Las almohadas olían a sudor añejo. Pedí me las cambiaran. Pero al parecer las colchas o cobertores también olían muy mal. Porque el olor persistio. Ya no insistí por pena. Estuve 4 noches por no tener tiempo para cambiarme. Cuando me desocupe de mi curso. Cambie de hotel.

2026-03-26 • via Nuitee
F
Fygo • family_with_children • fr
8
Recommande !
Pros:

Très bon accueil, emplacement très bien et lit confortable

Cons:

Les chambres sont moyennement isolées on entend les voisins

2026-03-22 • via Nuitee
M
Martin • family_with_children • dk
2
Pros:

Location

Cons:

The hotel itself seemed decent, but the night receptionist's attitude left a very negative impression and made the stay feel uncomfortable.

2026-03-15 • via Nuitee
K
keliana • solo_traveller • br
7
Bom
2026-03-15 • via Nuitee
A
amrhein • solo_traveller • ca
5
OK
2026-03-14 • via Nuitee
P
Perez • family_with_children • cr
8
Bastante bien
Pros:

El personal fue amable y nos resolvio las situaciones rapido. Muy buen servicio de internet

Cons:

Hubo algunos problemas con la habitacion, el agua y otros detalles pequnos, pero los resolvieron de forma diligente.

2026-03-14 • via Nuitee
A
Andrew • solo_traveller • mx
9
Very enjoyable
Pros:

Very nice hotel. Very friendly

Cons:

Nothing

2026-03-07 • via Nuitee
V
Valencia Durán • extended_group • mx
8
Muy buna estancia
Pros:

Utilizamos solo ele espacio comoa alojamiento. Lo único que recomendaría es que las toallas fuera un poco mas grandes

Cons:

Cuando entregaba la habitaciòn, me di cuenta que hay servicio de restaurant. Hasta ese momento supimos que lo había.

2026-03-02 • via Nuitee
C
Christina • solo_traveller • es
7
2026-02-24 • via Nuitee
A
amrhein • family_with_children • ca
10
Excellent and kind staff
Pros:

The owners

Cons:

I liked it all

2026-01-28 • via Nuitee
W
Wolfgang • solo_traveller • de
9
Pros:

Sehr saubere Unterkunft, super Preis-Leistungs-Verhältnis
und ich durfte bereits am Vormittag einchecken.

2026-01-19 • via Nuitee
E
Elisabetta • extended_group • it
8
Buon hotel in posizione centrale
Pros:

Letti molto comodi, staff gentile e disponibile, posizione abbastanza centrale. La colazione nel ristorante interno costa 190 pesos ed è buona

Cons:

Acqua fredda all'arrivo e al mattino presto, doccia non ben funzionante. La pulizia potrebbe migliorare

2026-01-19 • via Nuitee
C
Claudia Ivette • family_with_children • mx
10
Pros:

El personal es muy amable.
Te dan opciones y se adaptan a tus necesidades. El hotel es muy lindo.
Mi estancia fue agradable, por lo que realmente lo recomiendo.

Cons:

Todo estuvo excelente

2026-01-12 • via Nuitee
L
Luis Hernández • solo_traveller • mx
10
Pros:

Distancia hotel muy comodo

2026-01-04 • via Nuitee
P
Pierre • family_with_children • us
9
Pros:

Beautiful reception area, nice rooms and super helpful staff

Cons:

They should point out there is no heating...really cold in the few months of winter

2026-01-04 • via Nuitee
P
Pierre • family_with_children • us
8
Cons:

Should have been warned prior to booking there is no heating...it was freezing the evening and early morning

2026-01-03 • via Nuitee
V
Verónica • family_with_children • mx
10
Pros:

Todo muy bien, excelente atención, muy amables todos, la ubicación es perfecta... Definitivamente si reservaria nuevamente☺️

2025-12-30 • via Nuitee
S
Sergio Ali • family_with_children • mx
8
Pros:

La ubicación,ya que se encuentra a 3 cuadras del centro historico

Cons:

No cuenta con estacionamiento y al quedar mi carro afuera en la calle, le dieron un golpe a mi carro

2025-12-24 • via Nuitee
C
Christian • solo_traveller • mx
10
Cómodo, espacioso y con trato excepcional
Pros:

La amabilidad del personal que atiende, las instalaciones en general y la cercanía a los lugares de interés en San Cristóbal

2025-12-15 • via Nuitee
A
ARGEL • family_with_children • mx
10
Pros:

La ubicación del Hotel

Cons:

No hay estacionamiento

2025-12-12 • via Nuitee