Forest City Marina Hotel

Reception took 20 minutes to check us in and then told us the restaurant was closed. Woke me up by phone to demand we come down stairs to pay a tourist tax. The need a bit of a lesson in customer service.

The hotel should not be operating yet, no restaurant in the area, limited takeaways.
Customers should be told upfront that the hotel is not fully functional.
Most disappoint experience.

Peaceful because of the view. The bed is cozy and I can see fascinating view from my balcony.

The room may be close for long period and not open air caused the room wet smell. The 3 of the pillows are smelly. Parking floor very dark... Not allow to walk at the beach. Exit of the hotel need to queue for custom check.

the most underrated hotel i have ever stayed

Value for money and Very enjoyable stay.

Hotel is only 3yrs old and its not that maintained. Our first room's aircon was faulty, could not even be switched on. Toiletries was not topped up. At the corridor of the hotel rooms,

amazing place /setup. Really hope place will be upkeep and maintain. Hope to be back soon.

Cleanliness & Duty Free Outlets

Me and my family had a wonderful time at the Forest City. Everyone liked the hotel and environment around the hotel. Had a nice sea view room overlooking Singapore. My rating for breakfast will be 7/10. The hotel is link to shopping center with duty free shops, restaurants, supermarket and many other stalls. More new stalls are opening soon.

The only disappointed moment was at swimming pool at about 11am the staff informed that every Tue & Thur the pool will be closed for maintenance. Usually such activity will be done either early morning or night and not at peak time where guests want to use the swimming pool. Hope hotel management could look into it.

We booked 4rooms for short vacay last week for 3 days 2 nights last week. The room that was given to us was indeed cosy and sea scenary is beautiful. The only minus point is that the bfast buffet catter more to Chinese guest. Even the shops & restraunt are more for chinise tourist. If there were more halal restaurant, the place will be superb. We need to have car to travel out for food.

The best hotel in JB for me

Very friendly staff. Upgrade my stay on this special occasion.

Beautiful hotel nestled in lush greenery and tropical landscape. Lobby was huge and welcoming and checking in was smooth. The room was very spacious and comes with a balcony overlooking the sea The interior was tastefully designed and the bathroom was luxurious by local standards. The breakfast spread was good but somehow the quality and taste was lacking. The adjacent commercial street has a supermarket, duty free shop, souvenir shops, cafes and a few chinese restaurants. There is also a food street further down near the transportation hub serving mainly chinese and local cuisines. Overall a nice resort to stay if you are looking for a quiet staycation or getaway.

The entire area is built for the mass mainland Chinese population. The staff speak fluent Mandarin & Malay but very little English. With accommodation paid in advance, the Front desk demanded a deposit for extras but the card machine connection didn’t work (like many things), so I was reluctantly released and allowed to go to my room. The dinner buffet was of very poor quality. We ordered from the menu, the steak sandwich was stale, cold, and only a 2ml slither of meat inside. The restaurant staff reluctantly let me leave when their card machine also didn’t work. The security guards stand on the edge of the pool and stare at everyone in the pool. The person sitting in the life guard chair had phone in pocket, sun glasses on and in long pants - definitely not ready to save anyone! There were no lounge chairs around the pool and walking on grass is not allowed. There was nothing in the small minibar fridge or large minibar cupboard, not even a bottle opener. There was tea making facilities in a tray. The beds, pillows and linen were comfortable and of good quality. The room smelt of mould- very stale. The shiny frame around bathroom window into the bedroom, meant that it acted like a mirror against anyone in that half of the bathroom to those outside the bathroom - a severe privacy issue! The pathways, steps and door frames often had design or safely issues - the property is not built to an international hotel standard, but a very local Chinese level. Would not stay again.

My room was knocked vigorously at 8am next day.
Abviously me still sleeping. We dont expect any room service at that awkward hour. Still thinking want to open the door or not, because im sure if nobody opens the door..the people will just walk off..
And to my horror, they open up my room using master key.. Luckily I've locked from inside.. They're hotel worker, asking us.. Received a call, to fix our room.
Nobody has reported anything. And we don't encounter any problems/damage inside our room.

Its really unpleasant and unnecessary action, the worker just opened the door using master key, without pressing door bell or phone call to make sure correct complaint.

Horrible. Communication breakdown among the staff and worker.
Most of their hotel workers not understand simple English and thats where trouble came from.
Annoying!

Hotel is good, food is not

Overall above average, location is decently far from town and amenties around is limiter.

Room was big and spacious, generally clean, looks classy but material didn't feel very high grade

Although the hotel is pretty new, it fails on the maintenance. Peeling wallpapers, dirty corridors (dry leaves), chocked drains. It's a pity.
Room is spacious. Wi-Fi works fine. Not all the nearby shops are opened yet.