UB City Hotel

Hotels
•
Independent
6.4 (5 reviews)
Chinggis Avenue, Too Van Street, Ulaanbaatar , Ulaanbaatar , MN
976-70137778

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Facilities

Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-31 16:44

Property Description

Convenient Amenities: Make use of complimentary wireless internet access, concierge services, and babysitting services. Enjoy a meal at the restaurant, or opt for room service and unwind at the bar/lounge with your favorite drink.

Featured Amenities: Benefit from express check-out, dry cleaning/laundry services, and a 24-hour front desk. Take advantage of the roundtrip airport shuttle for a surcharge, and make use of the free onsite parking.

Luxurious Accommodations: Indulge in a stay in one of the 33 guestrooms, each featuring fireplaces for a cozy ambiance. Stay connected with complimentary wired and wireless internet access, and unwind with cable programming.

Immerse yourself in comfort and convenience at UB City Hotel, perfectly situated in Downtown Ulaanbaatar. Book now to experience a delightful stay in the heart of the city.

Important information:

  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • General

    Gap period enforced between guest stays - 72 hours

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Guest accommodation is sealed after cleaning

See all policies

Location

Guest Reviews

6.4
Based on 5 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
T
Tatiana • extended_group • cy
1
Категорически не советую этот отель. Обманут во всем, плюс ужасные , грязные номера.
Pros:

К сожалению, этот отель окончательно испортился. Все ращрушено, курят в каждых номерах, в коридоре. По ночам преврашается в притон с соответствующим контингентом, вопли и сигаретный дым начиная с вечера и всю ночь.
Заселяют специально в номера, где испорченная сантехника и нет работающей ванны. При просьбе переселить-только если оплатишь более дорогой номер.
Вначале вообще сказали, что мы заказали другой отель, мы показали адрес-согласились, что этот. Но цену все равно подняли при оплате. Просто потому, что так решили. В результате номера, за которые мы должны были заплатить 250 тыс тугриков за ночь обошлись нам в 320 тыс за ночь. Общались через переводчик. Поэтому на все наши замечания отвечали через него что не понимают, что мы говорим.В номерах грязно, пыльно, со стен клочьями свисают обои. Не убираются, не пылесосят, даже мусор не выносят. Завтрак отвратительный-приносят каждый день яичницу плюс два куска хлеба и нескооько сосисок. Все холодное. Кофе можно только одну чашку на человека. Так же и чай.
Вообщем, был полный ужас. В результате еще при расчете и обманули на 170.тыс.тугриков.
Как я поняла, это у них регулярно, так как перед нами другие туристы из Китая тоже спорили по поводу цены, указывая на свою бронь.
Вообщем, категорически не советую!!!

Cons:

Все

2025-09-15 • via Nuitee
T
Tatiana • couple • ae
1
2025-09-15 • via Nuitee
A
Aleksandr • couple • ru
10
2025-08-15 • via Nuitee
M
mario cordova
10
Pros:

Nice and affordable place to stay

2025-03-10 • via Nuitee
A
Al • review category business travellers • om
7
Good
2024-08-04 • via Nuitee
D
Deborah • solo traveller • us
5
Charming but systems don't work
Pros:

Most of the features of a four-star hotel like monogrammed towels, down pillows, bathrobe, etc. Full service and ornate.

Cons:

Air conditioner didn't work. Usual hard, pokey springed mattress. Hot pot had burned on residual chicken soup so everything tasted like chicken. Bath/hour water or would not get hot.

2024-07-21 • via Nuitee
G
Ganbold • review category business travellers • mn
6
Pleasant
2024-06-24 • via Nuitee
P
Pandamir • young couple • mn
2
Very poor
2023-10-20 • via Nuitee
S
Shusuke
6
Pros:

部屋はゆったりしていて良いが、残念ながらお湯が出にくいのとシャワーの圧が弱い。
あと部屋の外の声が響きます。

2023-09-02 • via Nuitee
S
Steven • solo traveller • gb
8
Very good
2023-08-18 • via Nuitee
Y
Youngmoo • group • kr
5
Passable
Pros:

Good…

Cons:

I dont know…

2023-08-12 • via Nuitee
W
William
4
Pros:

they say they have a fitness center, they dont. aircon doesnt work, the shower has unstable temperature, and its basically a "one night hotel", if u know what i mean. you shldnt post it as vacational, because its not

2023-08-07 • via Nuitee
B
Buyanbadrakh • young couple • ie
6
I would definitely recommend it
Pros:

Great location and room

Cons:

The cleanliness and bathroom was smelly

2023-08-02 • via Nuitee
C
Carosaari • young couple • mn
1
No
Pros:

The breakfast was decent. The bed was soft and comfortable. The room was clean. There was no smoke smell. After everything below they gave us a 10% discount.

Cons:

When we arrived they directed us to a Twin rather than the Superior King we booked. They did not inform us they had switched rooms on us - they just decided to do that. I went downstairs to clarify and they brought us to a King. They stated that the room we booked was under construction. I continued to insist on the Superior King with the fireplace which we booked for our anniversary. They told us that there were none of them available. They offered us a free stay the next night but we informed them that today was our anniversary and we had a babysitter for our two young kids only that night. After half an hour I suggested a substantial discount instead. After an hour I said to just give us the King and we would resolve these issues the next day. Our anniversary and one night away together was spoiled because at that point it was 10 PM.

It was far too late to call down to reception and ask them how to get the TV working, since they didn't give us instruction at the time. The fitted sheet was improperly installed and kept coming off all night. We could never figure out how to turn on the light switches on the bed. We couldn't turn on the AC and the room was so hot we had to open the window. The hot water was sometimes on and sometimes off. The bathtub fixtures were coming off the wall (pictured). There was a huge amount of standing water after taking a shower because it leaks out the side. It's impossible to turn the shower off and the tub on.

There are loud people yelling in the hallway until 2 AM. The walls are so thin that we were woken up by talking at 730 AM. This rather defeats the purpose of a hotel as a place to SLEEP.

We were so disgusted we checked out early. After waiting for an hour for the manager who spoke English, we were then informed that there were actually no room with a fireplace, despite it clearly showing up on the website and our booking.

2023-07-23 • via Nuitee
I
Ingrid • solo traveller • de
10
Good service
Pros:

they put a lot of effort into the property even if it is a bit on the older side. there are toothbrushes, bath gowns and a full mini bar. the furniture is lovely and very Mongolian antique. Staff was very nice and carried my bags up. It was clean

Cons:

the walls are thin and you can hear people in other rooms

2022-10-04 • via Nuitee
S
Solbon • review category business travellers • ru
10
Exceptional
Pros:

All is fine!

2022-09-18 • via Nuitee
L
L • review category business travellers • ca
8
Very good
2022-09-13 • via Nuitee
S
Sharon
2
Don't stay here
Pros:

This hotel advertised an on-site restaurant and business office. Both were closed, making it very inconvenient for a business traveler.
The staff did not speak English, so it was very difficult to get assistance with anything.
Rooms were not kept clean, my room was not vacuumed for 14 days! Breakfast was tuna fish with corn sandwich, just awful. Coffee in the room was sugared packets with fake cream powder, again just awful. The worst part was the smoke smell the entire time.

The bath was unsafe, the tub was very high to climb into and out of. Definitely a hazard. I wanted to leave early and asked for a refund for the nights not used. Hotel management said they couldn't give me a refund.

Basically the worst hotel I've ever stayed in!

2022-07-27 • via Nuitee
Z
Zuchi
10
Pros:

The hotel gave me sandwich when I could not get breakfast due to early morning departure.

2019-08-07 • via Nuitee