Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Luggage storage
Tour desk
Hot tub/Jacuzzi
Sauna
Massage services
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Beautiful garden
Cons:
Cleanliness issues noted
Some rooms a bit dated

Categories

Cleanliness
7.93
Some guests reported cleanliness issues, noting dust and spider webs.
Service
9.4
Most reviews highlighted the friendly and helpful nature of the staff.
Location
9.44
Guests praised the excellent location, close to attractions and a calm garden area.
Room Quality
8.89
Rooms were generally described as comfortable and spacious, although some felt dated.
Amenities
8.92
Amenities such as breakfast options and a beautiful garden added to guest satisfaction.
Value for Money
8.88
Guests felt the experience was worth the price, especially for the location.
Food and Beverage
8.43
Breakfast received positive mentions, though some viewed it as an additional cost.
Overall Experience
9.3
Guests enjoyed their stays and would recommend the hotel for its charm and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:38

Property Description

Tranquil Oasis near Lake Atitlan

Lush Gardens and Relaxing Amenities: Hotel Utz Jay, just 2 blocks from Lake Atitlan, boasts lush gardens, a hot tub, and a Mayan-style sauna with aromatic herbs.

Comfortable Rooms with Garden Views: Enjoy rooms with balconies offering garden views, free WiFi, and flat-screen cable TV. The private bathrooms are stocked with free toiletries and towels.

Convenient Location and Services: Situated in a quiet street near shops and restaurants, the hotel offers a tour desk, luggage storage, and laundry service. Free parking is available on-site.

Experience serenity and convenience at Hotel Utz Jay. Book your stay now for a tranquil getaway near Lake Atitlan!

Important information:

Please be advised Rates does not included meals or drinks.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.9
Based on 754 reviews
Cleanliness: 7.93
Service: 9.4
Location: 9.44
Room Quality: 8.89
Amenities: 8.92
Value for Money: 8.88
Food and Beverage: 8.43
Overall Experience: 9.3
P
Pat • couple • us
8
Pros:

Beautiful garden area, close to lake, drinking water provided by staff

2026-04-16 • via Nuitee
J
Jesús • solo_traveller • es
8
2026-04-14 • via Nuitee
A
AngelicaHC • solo_traveller • co
10
Excelente opción en Atitlán
Pros:

La habitación es aún mejor que lo que se ve en las fotos, súper central, cerca de abarroterias y restaurantes, tiene restaurante en su interior y las instalaciones verdes son super lindas, además tiene puntos de recarga de agua

2026-04-11 • via Nuitee
J
Jessica • solo_traveller • cr
9
Pros:

Excelente ubicación

Cons:

La cama no era muy cómoda

2026-04-11 • via Nuitee
P
pascal • couple • fr
8
2026-04-11 • via Nuitee
V
valle • couple • us
9
The hotel was clean and close to everything yet quiet
Pros:

Clean and close to everything yet quiet

Cons:

Restaurant only served breakfast

2026-04-06 • via Nuitee
C
Constanza • solo_traveller • gt
8
Una buena opción con mal personal.
Pros:

La ubicación

Cons:

La persona que esta en recepción tiene muy mala actitud.

2026-04-06 • via Nuitee
N
Nahuel • solo_traveller • ar
7
2026-04-06 • via Nuitee
E
EDSON EDMUNDO • solo_traveller • gt
9
2026-04-05 • via Nuitee
K
Karem • extended_group • co
8
Pros:

Está bien ubicado. Es un hotel ee estructura tradicional !

2026-04-05 • via Nuitee
A
Alejandro • solo_traveller • es
10
Un gran oasis
Pros:

La habitaciones son muy grandes, muy bien ubicadas, no se escucha nada al dar las habitaciones a un jardin donde todas las habitaciones tienen un porche individual. Merece la pena. Ademas tienen una agencia de viajes con unos precios ligeramente mejores al resto. El servicio del hotel es muy bueno, te ayudan con cualquier duda.

Cons:

El precio del desayuno es un poco caro.

2026-04-04 • via Nuitee
R
ROBERTO VLADIMIR • family_with_children • gt
10
Súper recomendado.
Pros:

Céntrico y todo en orden.

Cons:

Todo está ok. Conforme al precio.

2026-04-04 • via Nuitee
B
Beatriz Alejandra • couple • mx
8
Pros:

La atención del personal y el desayuno

Cons:

Las intalaciones tuvieron un fallo en cual resolvieron con premura.

2026-04-03 • via Nuitee
V
Véronique • solo_traveller • ca
10
Chambre spacieuse dans un magnifique jardin!
Pros:

Magnifique bungalow dans un très joli jardin, fleuri avec pleins d’oiseaux. Bien situé mais dans une rue tranquille. Les déjeuners disponibles sur place étaient très bons. Le personnel était attentionné et la chambre confortable. J’y reviendrais assurément!

Cons:

Tout était parfait!

2026-04-01 • via Nuitee
A
Andreas • solo_traveller • es
9
Muy buena opción para empezar o terminar tu estancia en lago Atitlan
Pros:

Utz Jay tiene unos jardines muy bonitos y personal de recepción muy amable. Mi habitación era grande con una cama muy cómoda y la ducha tenía agua bien caliente. Pasé una noche antes de continuar mi viaje y volvería seguramente.

2026-03-26 • via Nuitee
D
Davide • couple • gt
8
2026-03-25 • via Nuitee
M
Miguel • couple • cr
10
Pros:

Las habitaciones y la ubicación excelente.
No sé escucha ruido de los demás huéspedes.

Cons:

Relación de precio y que no incluya el desayuno.

2026-03-24 • via Nuitee
G
GABRIELA • couple • mx
9
2026-03-22 • via Nuitee
C
Cynthia • extended_group • se
8
2026-03-22 • via Nuitee
T
Tim • solo_traveller • gb
9
Nice place for the price in the centre of Pana, would stay again.
Pros:

Very tranquil and relaxed atmosphere with nice garden area. Staff were extremely helpful in arranging transportation.

Cons:

All good - would stay again. A kettle in the room for tea or coffee would be a good addition.

2026-03-21 • via Nuitee