Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Family rooms
Garden
Laundry
Airport shuttle
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Beautiful garden
Cons:
Cleanliness issues noted
Some rooms a bit dated

Categories

Cleanliness
7.93
Some guests reported cleanliness issues, noting dust and spider webs.
Service
9.4
Most reviews highlighted the friendly and helpful nature of the staff.
Location
9.44
Guests praised the excellent location, close to attractions and a calm garden area.
Room Quality
8.89
Rooms were generally described as comfortable and spacious, although some felt dated.
Amenities
8.92
Amenities such as breakfast options and a beautiful garden added to guest satisfaction.
Value for Money
8.88
Guests felt the experience was worth the price, especially for the location.
Food and Beverage
8.43
Breakfast received positive mentions, though some viewed it as an additional cost.
Overall Experience
9.3
Guests enjoyed their stays and would recommend the hotel for its charm and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:38

Property Description

Tranquil Oasis near Lake Atitlan

Lush Gardens and Relaxing Amenities: Hotel Utz Jay, just 2 blocks from Lake Atitlan, boasts lush gardens, a hot tub, and a Mayan-style sauna with aromatic herbs.

Comfortable Rooms with Garden Views: Enjoy rooms with balconies offering garden views, free WiFi, and flat-screen cable TV. The private bathrooms are stocked with free toiletries and towels.

Convenient Location and Services: Situated in a quiet street near shops and restaurants, the hotel offers a tour desk, luggage storage, and laundry service. Free parking is available on-site.

Experience serenity and convenience at Hotel Utz Jay. Book your stay now for a tranquil getaway near Lake Atitlan!

Important information:

Please be advised Rates does not included meals or drinks.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 831 reviews
Cleanliness: 7.93
Service: 9.4
Location: 9.44
Room Quality: 8.89
Amenities: 8.92
Value for Money: 8.88
Food and Beverage: 8.43
Overall Experience: 9.3
L
Lonnie • solo_traveller • us
8
The location was excellent and very close by to many restaurants and docks.
Pros:

Location was excellent. Staff super, friendly and helpful.

Cons:

The bed was a little too hard for me. Breakfast was not noteworthy. Very weak coffee.

2026-10-31 • via Nuitee
S
Shiangli • solo_traveller • tw
10
特定選擇離主街熱鬧稍微遠（也只是三分鐘）很靜 客服也很棒
Pros:

安靜. 好的客服

Cons:

馬桶、浴室不是很明亮乾淨、到飯店街道𠕇點暗

2026-10-29 • via Nuitee
M
montse • couple • es
4
Pros:

La ubicación

Cons:

Falta de pintura en el baño, escaleras incómodas.
Se rompió una llave al intentar abrir la puerta, sin forzar y unos hicieron pagarla.

2026-10-27 • via Nuitee
N
Nicole • solo_traveller • be
10
2026-10-26 • via Nuitee
R
Rodolfo • solo_traveller • gt
9
Buena ubicación y parqueo
Pros:

Ubicación y estacionamiento

Cons:

El ruido de los cuartos vecinos hasta tarde en la noche

2026-10-21 • via Nuitee
L
LEYDER • solo_traveller • co
9
Bueno, recomendado
Pros:

Ubicación

Cons:

Llegada, por las noches afuera es muy oscuro

2026-10-19 • via Nuitee
F
FenTdB • solo_traveller • gt
9
Estancia perfecta en Panajachel
Pros:

La ubicación, la amabilidad de su personal, el servicio y que cuentan con parqueo.

Cons:

La habitación que me tocó ésta vez, está en el segundo nivel y tiene una ventana en el techo que permite que entre el sol, lo cual hizo la habitación muy caliente. Afortunadamente hay ventilador, pero aún así se sentía calor. Prefiero las habitaciones en el primer nivel.

2026-10-15 • via Nuitee
J
judith • solo_traveller • us
8
Perfect for me, a short walk to the major street and a taqueria next door
Pros:

Quiet, garden setting, large room

Cons:

Breakfast, eggs and hashbrowns cooked in too much oil

2026-10-10 • via Nuitee
G
Gemma Mercedes • family_with_children • co
10
Experiencia hotel UTZ
Pros:

La ubicación del hotel, cerca del centro de la ciudad.
Habitación y baño amplios.
Personal amable.

Cons:

No tengo comentarios negativos

2026-10-09 • via Nuitee
R
Roberto • couple • us
8
2026-10-09 • via Nuitee
P
Philipp • solo_traveller • gt
10
Pros:

Sehr freundliches Personal, sehr gutes Frühstück,

2026-09-16 • via Nuitee
R
Rocio • solo_traveller • gt
8
Pros:

Actually it was pretty good but no electricity one night impossible to work and no one tell me something.

2026-09-14 • via Nuitee
S
Sebastien • family_with_children • be
9
Pros:

Nice garden, big rooms, we even got a suite - better than pictures - good equipment, professional personnel

Cons:

Bathroom was not fantastic

2026-09-12 • via Nuitee
D
Diego • couple • es
9
2026-09-09 • via Nuitee
B
Bov • couple • gt
8
Cómodo.
Pros:

El entorno y el concepto del hotel, los jardines, etc.

Cons:

La única ventana estaba tapada con una lámina. Gatos jugaban en el techo.

2026-09-09 • via Nuitee
B
Bradny • extended_group • gt
10
2026-08-29 • via Nuitee
A
Ane • couple • es
7
Hotel bien ubicado
Pros:

La ubicación es ideal, cerca de la calle principal.

Cons:

Las habitaciones estan un poco anticuadas, el baño tenía manchas en las paredes y el agua tardaba en calentarse. El desayuno no está incluido en el precio, aunque lo ofrecen en su restaurante por un precio adecuado.

2026-08-29 • via Nuitee
S
Stephan • extended_group • nl
9
Pareltje
Pros:

Oase van rust en groen in een drukke toeristisch plaats.

Cons:

We kregen een kamer met een standaard tweepersoonsbed, terwijl ik een extra groot tweepersoonsbed had geboekt (ben bijna 2m lang).

2026-08-23 • via Nuitee
S
Seidy • extended_group • cr
9
Pros:

Los jardines internos preciosos y el desayuno buenísimo

Cons:

Las escaleras al 2do piso donde estaban la habitaciones: muy angostas

2026-08-22 • via Nuitee
E
Emilio • solo_traveller • es
9
Pros:

Es céntrico y tiene un patio verde muy bonito
El personal estupendo

2026-08-21 • via Nuitee