Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Family rooms
Garden
Laundry
Airport shuttle
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Beautiful garden
Cons:
Cleanliness issues noted
Some rooms a bit dated

Categories

Cleanliness
7.93
Some guests reported cleanliness issues, noting dust and spider webs.
Service
9.4
Most reviews highlighted the friendly and helpful nature of the staff.
Location
9.44
Guests praised the excellent location, close to attractions and a calm garden area.
Room Quality
8.89
Rooms were generally described as comfortable and spacious, although some felt dated.
Amenities
8.92
Amenities such as breakfast options and a beautiful garden added to guest satisfaction.
Value for Money
8.88
Guests felt the experience was worth the price, especially for the location.
Food and Beverage
8.43
Breakfast received positive mentions, though some viewed it as an additional cost.
Overall Experience
9.3
Guests enjoyed their stays and would recommend the hotel for its charm and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:38

Property Description

Tranquil Oasis near Lake Atitlan

Lush Gardens and Relaxing Amenities: Hotel Utz Jay, just 2 blocks from Lake Atitlan, boasts lush gardens, a hot tub, and a Mayan-style sauna with aromatic herbs.

Comfortable Rooms with Garden Views: Enjoy rooms with balconies offering garden views, free WiFi, and flat-screen cable TV. The private bathrooms are stocked with free toiletries and towels.

Convenient Location and Services: Situated in a quiet street near shops and restaurants, the hotel offers a tour desk, luggage storage, and laundry service. Free parking is available on-site.

Experience serenity and convenience at Hotel Utz Jay. Book your stay now for a tranquil getaway near Lake Atitlan!

Important information:

Please be advised Rates does not included meals or drinks.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 831 reviews
Cleanliness: 7.93
Service: 9.4
Location: 9.44
Room Quality: 8.89
Amenities: 8.92
Value for Money: 8.88
Food and Beverage: 8.43
Overall Experience: 9.3
P
Philipp • solo_traveller • gt
10
Pros:

Sehr freundliches Personal, sehr gutes Frühstück,

2026-09-16 • via Nuitee
R
Rocio • solo_traveller • gt
8
Pros:

Actually it was pretty good but no electricity one night impossible to work and no one tell me something.

2026-09-14 • via Nuitee
S
Sebastien • family_with_children • be
9
Pros:

Nice garden, big rooms, we even got a suite - better than pictures - good equipment, professional personnel

Cons:

Bathroom was not fantastic

2026-09-12 • via Nuitee
D
Diego • couple • es
9
2026-09-09 • via Nuitee
B
Bov • couple • gt
8
Cómodo.
Pros:

El entorno y el concepto del hotel, los jardines, etc.

Cons:

La única ventana estaba tapada con una lámina. Gatos jugaban en el techo.

2026-09-09 • via Nuitee
A
Ane • couple • es
7
Hotel bien ubicado
Pros:

La ubicación es ideal, cerca de la calle principal.

Cons:

Las habitaciones estan un poco anticuadas, el baño tenía manchas en las paredes y el agua tardaba en calentarse. El desayuno no está incluido en el precio, aunque lo ofrecen en su restaurante por un precio adecuado.

2026-08-29 • via Nuitee
B
Bradny • extended_group • gt
10
2026-08-29 • via Nuitee
S
Stephan • extended_group • nl
9
Pareltje
Pros:

Oase van rust en groen in een drukke toeristisch plaats.

Cons:

We kregen een kamer met een standaard tweepersoonsbed, terwijl ik een extra groot tweepersoonsbed had geboekt (ben bijna 2m lang).

2026-08-23 • via Nuitee
S
Seidy • extended_group • cr
9
Pros:

Los jardines internos preciosos y el desayuno buenísimo

Cons:

Las escaleras al 2do piso donde estaban la habitaciones: muy angostas

2026-08-22 • via Nuitee
E
Emilio • solo_traveller • es
9
Pros:

Es céntrico y tiene un patio verde muy bonito
El personal estupendo

2026-08-21 • via Nuitee
S
Sonia • couple • gt
10
2026-08-19 • via Nuitee
C
Crista • extended_group • gt
9
2026-08-17 • via Nuitee
J
James • solo_traveller • us
10
Pros:

The location is convenient. Staff is friendly. Room was nice and landscaping pretty.

Cons:

Dogs next door barked at night sometimes and woke me up.

2026-08-17 • via Nuitee
A
Alexander • solo_traveller • at
9
Pros:

Schöne Anlage, freies Trinkwasser, Frühstück à la carte gegen kleinen Aufpreis

Cons:

Deckenfenster lässt sich nicht verdunkeln

2026-08-15 • via Nuitee
C
Celia • couple • us
9
2026-08-14 • via Nuitee
B
Ben • couple • nl
9
2026-08-14 • via Nuitee
S
SANDRINE • solo_traveller • fr
10
Pros:

Un super hôtel. Propre et confortable. Une cours arboré super agréable

Cons:

Tout était parfait

2026-08-12 • via Nuitee
S
susan • solo_traveller • us
10
Simple, convenient and a pretty garden area
Pros:

Had a nice stay here. The room was simple and clean, and the hotel is located close to everything, just off the main road enough to feel peaceful. The garden is pretty, the staff is friendly and the restaurant downstairs was good for breakfast. Great value for the price.

2026-08-06 • via Nuitee
S
Sergio Andrés • couple • co
8
2026-08-03 • via Nuitee
S
Silvia • solo_traveller • cr
6
I wouldn't go back
Pros:

The location is good.

Cons:

We had no hot water, when I complained they said they turn it off when there are few guests. Which makes no sense to me. In general, I found the staff did not help at all, no maps or any sort of advice in what to do around the area. The room is basic for the price.

2026-07-22 • via Nuitee