Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Luggage storage
Tour desk
Hot tub/Jacuzzi
Sauna
Massage services
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Beautiful garden
Cons:
Cleanliness issues noted
Some rooms a bit dated

Categories

Cleanliness
7.93
Some guests reported cleanliness issues, noting dust and spider webs.
Service
9.4
Most reviews highlighted the friendly and helpful nature of the staff.
Location
9.44
Guests praised the excellent location, close to attractions and a calm garden area.
Room Quality
8.89
Rooms were generally described as comfortable and spacious, although some felt dated.
Amenities
8.92
Amenities such as breakfast options and a beautiful garden added to guest satisfaction.
Value for Money
8.88
Guests felt the experience was worth the price, especially for the location.
Food and Beverage
8.43
Breakfast received positive mentions, though some viewed it as an additional cost.
Overall Experience
9.3
Guests enjoyed their stays and would recommend the hotel for its charm and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:38

Property Description

Tranquil Oasis near Lake Atitlan

Lush Gardens and Relaxing Amenities: Hotel Utz Jay, just 2 blocks from Lake Atitlan, boasts lush gardens, a hot tub, and a Mayan-style sauna with aromatic herbs.

Comfortable Rooms with Garden Views: Enjoy rooms with balconies offering garden views, free WiFi, and flat-screen cable TV. The private bathrooms are stocked with free toiletries and towels.

Convenient Location and Services: Situated in a quiet street near shops and restaurants, the hotel offers a tour desk, luggage storage, and laundry service. Free parking is available on-site.

Experience serenity and convenience at Hotel Utz Jay. Book your stay now for a tranquil getaway near Lake Atitlan!

Important information:

Please be advised Rates does not included meals or drinks.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.9
Based on 711 reviews
Cleanliness: 7.93
Service: 9.4
Location: 9.44
Room Quality: 8.89
Amenities: 8.92
Value for Money: 8.88
Food and Beverage: 8.43
Overall Experience: 9.3
M
MIJAIL • couple • es
9
Lugar encantador muy cerca del lago
Pros:

Hotel bastante céntrico, a una cuadra de la calle principal, en un lugar muy tranquilo. Habitación muy grande con un portal exterior propio con dos butacas, donde se puede fumar, una sala con sofá y dos butacas, y luego la habitación y el baño. Agua caliente. Varias redes de internet, siempre funciona alguna. Hay alguna más rápida. Desayuno delicioso y barato. El patio interior del hotel es precioso, con árboles y luces colgantes. Las excursiones que reservamos y el traslado de regreso al aeropuerto La Aurora fueron muy puntuales y serias.

Cons:

No hacen comida ni cena en el restaurante, pero en Panajachel hay muchos sitios para comer.
Para pagar la estancia aceptan tarjeta de crédito, pero la agencia que hay en el hotel, para las excursiones y traslados no, y hay que pagar en efectivo en Quetzales (tampoco aceptan otra moneda). Los cajeros cobran una tasa altísima por sacar dinero, como 15% de comisión, más lo que te cobre luego tu banco. Las casa de cambio dan un cambio absurdo por los EUROS (7,2 Quetzales cuando pagando con tarjeta eran 9 Quetzales. Y el banco daba 8 Quetzales, tampoco una maravilla).

2026-03-07 • via Nuitee
D
De Geytere • solo_traveller • gt
10
2026-03-06 • via Nuitee
A
Angel • extended_group • us
8
2026-03-05 • via Nuitee
J
JoeM • solo_traveller • us
10
Nice hotel, great location.
Pros:

Excellent stay. The garden in the center is so peaceful, and my room was very nice. Lots of hot water. Breakfast can be bought at the restaurant, and it was good. Laundry service. Staff was friendly and helpful. Finally, the hotel is in a perfect location in Panajachel, on a very quiet street.

2026-03-05 • via Nuitee
J
Janice • solo_traveller • ca
10
Exceeded My Expectations
Pros:

My room was spacious, comfortable and spotlessly clean. There was a balcony overlooking a beautiful garden and the location was great. Restaurants, markets and boat launch were easy to walk to. Staff was super friendly.

Cons:

Liked everything!

2026-03-04 • via Nuitee
F
Fernández • family_with_children • cr
10
Excelente opción en Panajachel
Pros:

La ubicación estuvo genial, habitación grande y cómoda, delicioso desayuno, personal amable y atento.

Cons:

El smart tv no funcionaba muy bien, pero tenía televisión por cable entonces no hizo mucha falta.

2026-03-04 • via Nuitee
C
César • couple • cr
8
Bonito hotel
Pros:

La ubicación y amabilidad del personal

Cons:

Había un ruido en el techo que molestaba por la noche y no dejaba dormir con tranquilidad.

2026-03-03 • via Nuitee
M
Makeily • family_with_children • pa
8
Muy buen lugar para hospedarse
Pros:

Céntrico y seguro

Cons:

Que no incluyen el desayuno

2026-03-03 • via Nuitee
P
Pablo • extended_group • gt
10
2026-03-02 • via Nuitee
H
Héctor • family_with_children • cl
8
2026-03-01 • via Nuitee
F
Felipe • solo_traveller • ch
8
2026-03-01 • via Nuitee
E
Etienne • extended_group • fr
9
2026-03-01 • via Nuitee
V
Valdez Gonzalez • couple • gt
10
Pros:

La ubicación, precio acorde al servicio

2026-03-01 • via Nuitee
N
Nora • solo_traveller • us
9
2026-02-26 • via Nuitee
L
Lu • couple • ca
10
Pros:

Love the room. Feels like we have a small cabine in a tropical garden. Also very spacious.
Staffs were very helpful. They also organized our transport to Guatemala City. Breakfast was lovely. Drinking water was unlimited!!!

Cons:

The dogs barking at night. But that's all over pana. Dogs are out of control.

2026-02-25 • via Nuitee
O
Oreste • solo_traveller • cu
9
Bueno bonito barato
Pros:

Personal muy agradable y sus jardines y tranquilidad

2026-02-24 • via Nuitee
H
Huynh • family_with_children • us
10
Pros:

We loved absolutely everything about our stay here. The staff went above and beyond. Clean and comfortable. Would go back in a heart beat

2026-02-24 • via Nuitee
C
Céline • couple • fr
10
Pros:

L'hôtel est calme et très agréable. Bon rapport qualité/prix.

Cons:

Rien

2026-02-24 • via Nuitee
J
Jill • extended_group • ca
10
Very good value and great location.
Pros:

Beautiful garden, large room and porch. Very friendly and helpful staff.

Cons:

Can't think of any negatives.

2026-02-23 • via Nuitee
J
jean-philippe • solo_traveller • fr
8
2026-02-23 • via Nuitee