The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Hotels
8.6 (237 reviews)
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720 , Playa del Carmen , MX
52-984-8734120

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Front entrance ramp
Proposal/romance packages available
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
See all facilities

Review Highlights

Pros:
Great location
Amazing staff
Cons:
Crowded pool
No private beach access

Categories

Cleanliness
7.73
The pool was described as small, crowded, and not very clean, but the overall hotel is noted as nice.
Service
9.2
Amazing staff with several reviews praising their helpfulness and great service.
Location
9.24
Great location, just a block away from Quinta Avenida, which is a major positive noted in multiple reviews.
Room Quality
8.19
Deluxe rooms were described as super comfortable, contributing to a positive sentiment.
Amenities
8.72
Good spa and VIP amenities noted, though some amenities like swimming and beach access were critiqued.
Value for Money
8.18
Value was questioned especially regarding additional costs for beach access and sister hotels.
Food and Beverage
8.73
Overall positive feedback on food quality, with some reviews rating it very highly.
Overall Experience
8.8
General sentiment reflected that the experience was great, with many positive comments outweighing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:56

Property Description

Luxurious Spa Experience: Indulge in massages, body treatments, and facials at the spa, offering a serene escape within the hotel.

Recreational Delights: Unwind by the outdoor pool, in the spa tub, or sauna, ensuring relaxation during your stay.

All-Inclusive Options: Enjoy the convenience of all-inclusive rates covering meals, selected beverages, and more, making your vacation stress-free.

Immerse yourself in luxury at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive, located in the heart of Playa del Carmen. Book now to experience the epitome of relaxation and sophistication.

Important information:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests under 18 years old are not permitted at this adults-only property.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

8.6
Based on 237 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.18
Food and Beverage: 8.73
Overall Experience: 8.8
V
Valencia • partner
8
Pros:

You must remember to make reservations for dinner on site early each day. Our key card mechanism wouldn’t work at first which was a bit trying after the long flight and their sales pitch before allowing you in your room but they replaced the battery soon after. Location is good and very walkable to shopping, the beach, and the ferry. Also the laundry place is a 10 minute walk as there are no washing units on property.

2025-10-11 • via Nuitee
C
Camira
10
Pros:

It’s a lovely place but keep in mind the weather itself in Mexico is very hot.

2025-10-10 • via Nuitee
J
Jhon Carlos
10
Pros:

Everything was okay

2025-10-07 • via Nuitee
R
Ruben • friends
6
Pros:

The only issue i had was the room smelled like mold, ac did not cool, sticky and hot. Otherwise i had no issues

2025-10-03 • via Nuitee
T
Tiffany • partner
10
Pros:

Excellent stay celebrated two birthdays the staff went above and beyond for us will be returning in March 26

2025-10-01 • via Nuitee
V
Victor-Carlos L
10
Pros:

My second time back. Better than last time. Christian, front desk answered all my questions. Female concierge, I believe her name is Elizabeth, gave great recommendation on places, restaurants, etc. I’ll be back soon.

2025-09-30 • via Nuitee
G
Gary
6
Pros:

We were visiting the Yucatan Peninsula area for 2 weeks and decided to end our stay at the Reef 28 having stayed there before. Our selected room was a Grand Master Suite which was outstanding and very spacious and comfortable. The food at the Cantina Capricho was some of the best Mexican food But is not traditional as you might think. It reminded me more of some of the great restaurants in Oaxaca. The breakfast buffet was very good as well. The condition of the Roof Top, specifically the pool and spa's which have been resurfaced (and very poorly)since a prior visit several year ago and in need of a complete renovation. They also chose to shut down parts of the pool area inconveniencing the guest. On our final day it was so frantic that the Mgmt compressed all guest to the tiny section of the upper pool area with no prior notification. This left several guest without seating or scrambling for what to do.
As far as the General Management of this Reef property goes. SOMETIMES THE KINDEST WORD IN ALL THE WORLD IS THE UNKIND WORD UNSAID.
That being said the employees, especially Brenda in guest services are excellent.

2025-09-30 • via Nuitee
D
daniel
10
Pros:

Nice staff

2025-09-30 • via Nuitee
T
Tamika • family
10
Pros:

very nice hotel would stay again.

2025-09-28 • via Nuitee
I
isidro Ricardo • friends
10
Pros:

Best option to a resort in pdc. Adults only no drama. Awesome staff. See u guys soon

2025-09-27 • via Nuitee
D
Diego • partner
10
Pros:

All-inclusive food was quite good. Our Deluxe room was super comfortable. Staff is very helpful.

2025-09-19 • via Nuitee
J
JOYCELYN • partner
10
Pros:

It's always a great time. Wonderful food, drinks, beautiful rooftop, relaxing massages and hydrotherapy. We enjoyed the VIP amenities at the other properties, fun games, bike riding and close access to 5th Avenue. We'll be back!

2025-09-16 • via Nuitee
J
Jesus • partner
10
Pros:

Pool, bar, transportation

2025-09-16 • via Nuitee
G
Gerardo • partner
10
Pros:

The experience was really good. there is not beach at this hotel, but the transfer to the other Reef beach hotels and spend there the day with all the accomodations was great and for a small fee.

2025-09-14 • via Nuitee
A
Annick • partner
10
Pros:

Amazing staff, amazing food, walking distance to the 5th avenue, walking distance to the beach! Everything was perfect! Thank you Anel for your wonderful service 🙏

2025-09-13 • via Nuitee
F
Florence
10
Pros:

Nice place for a gateway in couple. Be carefull with their gratuity regarding going to another hotel and showing your credit card ;)

2025-09-10 • via Nuitee
A
Anishia
6
Pros:

Hyped up more than it was but enjoyed a few things about the property

2025-09-09 • via Nuitee
L
Lizbeth
10
Pros:

Everything was amazing, all the food was good

2025-09-05 • via Nuitee
K
Katika
10
Pros:

Adults only - relaxing - calm. Food was 10000/10! Didn’t have one bad meal. Rooftop was so enjoyable. Spa (massages and hydrotherapy was incredible ). The staff was really professional, helpful and kind! Excellent choice for rest and relaxation.

2025-09-04 • via Nuitee
V
Vanessa
10
Pros:

Really nice for the price and location

2025-09-03 • via Nuitee