Country Inn & Suites by Radisson, Grand Rapids, MN

Wifi didn't work the entire time, was there for business. Even tried sitting in the lobby near the router. Lost a week of productivity. Will not stay at Radisson brand hotels again, especially Country Inn.

From the minute I walked in the room I questioned if I wanted to stay here. The front desk person hated her job and being there as she was very vocal about it. The pool, hot tub, ice machine were all not working. A sign stated the only continental not hot breakfast was being served. There was a fridge in the middle of the hall with writing all over it. Once in the room there was a hole in the wall. Mold on in the shower and the faucet dripped so loud I had to shut the door. A closet was blocking the door that once was to an adjoining room. Definitely will not be staying here again

Me pidieron la tarjeta que no me llegado la tarjeta que apliqué con ustedes que mal servicio . Ahora tengo q hacer otro gasto con otra tarjeta

Musty smelling in room

Room very damp, Staff very poor attitude, breakfast not fully provided as stated, pool in-op, Ice machine in-op etc...

Nothing was working, pool, hot tub, hot breakfast, tv in room wasn’t working either

This was, without question, the worst hotel experience I have ever encountered, and it has left me questioning the standards and practices maintained at your property. My party consisted of myself, my wife, my mother-in-law, and—most critically—our 9-day-old daughter, which made the condition and functionality of the hotel especially important.

Below is a comprehensive list of the issues we encountered during our short but deeply disappointing stay:

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1. Undisclosed Amenity Closures

Upon arrival, I was informed that the pool, hot tub, and both ice machines were out of order. At no point during booking was this mentioned, which is a clear failure of transparency and a breach of expectations based on your advertised amenities.

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2. Room Confusion at Check-In

After being handed my room key, the front desk attendant abruptly paused me to double-check whether someone else had already been checked into the same room earlier that day. This does not inspire confidence in your reservation system or guest security protocols.

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3. No Hand Soap or Bar Soap in Room

Upon entering the room, we discovered no hand soap or bar soap was provided. When I went to the front desk, I was told the hotel was out of soap entirely and was offered body wash as a substitute. For any guest this would be unacceptable—but for us, traveling with a newborn infant, this posed a serious health and sanitation risk during a time when hygiene is critically important for feeding, diaper changes, and newborn care. I was forced to leave the hotel and purchase soap from a nearby gas station at my own expense.

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4. Plumbing Leak in Bathroom

At approximately 1 a.m., I discovered a large puddle of water in the bathroom, which was leaking from the pipe under the sink. Upon inspection, I found that the leak had clearly been a known issue, as a towel had been wrapped around the pipe as a makeshift fix—prior to our arrival. The sink also failed to drain properly, leaving standing water in the basin throughout our stay.

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5. Unauthorized Entry by Staff

Later in the morning, we were startled by a hotel employee entering our room unannounced, waking up our 9-day-old daughter. The staff member apologized, claiming that the room was showing as unoccupied in the system. This is a major breach of privacy and guest safety, especially given the age of our child.

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6. Inadequate and Dirty Bedding

Both beds in the room were made with sheets that were too small for the mattresses, causing them to come loose repeatedly during the night. Additionally, the microwave was filthy, with visible food splatter inside when my mother-in-law attempted to use it.

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7. Filthy Bathroom and Linens

The shower had hair in it from a previous guest, and the towel I used after showering had pubic hair on it, which was disgusting and left me feeling dirtier than before I entered the shower. This level of uncleanliness is inexcusable in any hospitality setting.

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8. False Advertising of Breakfast

Despite advertising a complimentary breakfast, there was no breakfast available during our stay. This was another serious letdown in a long series of broken promises.

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9. Poor Staff Conduct and Facility Maintenance

Throughout the hotel, the garbage cans were overflowing, including those in the lobby and outside. To make matters worse, members of the hotel staff were heard loudly complaining about their jobs while sitting in the public areas, with one even commenting that they were on a “three-hour break from cleaning.”

We went to check in at this hotel and the pool and hot tub were broke along with both ice machines. Don’t waste your time, go somewhere else.

I thought by now they would’ve had those issues fixed as I did see those comments on other reviews. Additionally went in the public restroom, and there was a bucket in the middle of the floor with a note on it, don’t move, roof leaks.

I would recommend that choice hotels pulls their flag and put them under a PIP .

Pool out of service, spa out of service, ice machine out of order, bathtub drain would not drain after shower, missing paint on hallway walls, no soap for washing hands at sink (we asked at the front desk and they had none.) Very limited breakfast choices.

Staff were great ! And also deeply sympathetic to the fact that this location is fairly run down, with broken ice machine, broken pool and hottub, no real breakfast options. Lots of stains on the carpets, run down overall, clogged sinks, scratchy towels….

Hotel was dirty and not well maintained. Pool was not working. Has not been for a while based upon the signs. Ice machine was not working. The tv in our room didn’t work. Air conditioner made the room smell moldy. Everything was well worn and not clean.

Nasty hotel - pool and hot tub didn’t work - no hot breakfast as advertised, ice machines all out of order, some outlets in room didn’t work. Front desk gals rude and very unprofessional. Wouldn’t recommend this hotel - nor will ever stay there again!

Pool and hot tub were closed. Room was dated. Breakfast was poor with not many choices.

Limited breakfast, no pool, no hot tub, no ice machine. Poor upkeep. Ownership clearly doesn't care.

Bed was ok but both the mattress pad and fitted sheet would not stay on the bed. We were up twice during night as we were wrapped up in both. The 2nd bed looked as if those sheets did not fit well either( we didn’t sleep in it). The room was musty so we opened the window for fresh air. No hot tub or hot breakfast Not a deal breaker. Nice staff. Basically a hotel room. Cheaper than many in town.

The carpets were dirty in the hallway, tv cable didn’t work, heater/ A/C was very noisy.

I made the mistake of not checking reviews before I book this hotel or I would not have booked it. The pool and hot tub are not working, the ice machines are not working, they no longer serve hot breakfast. On the morning of breakfast, we had to find a staff member to open up the door, nothing was turned on or ready. The coffee and hot water was 1 to 2 days old. Our room had no toilet paper, the security lock was broken, and I had a dirty pillow, obviously not a lot of care is put into cleanliness.

The room was very dirty. Popcorn was left scattered next to the bed. The towels had stains. The two ice machines were out of service, and the pool and hot tub were not serviced. Everything was disappointing. I will not stay here again.

1. Generally run down
2. Pool closed (doesn’t look to be opening any time soon)
3. Staff was decently friendly
4. Carpet in room had gooey looking stains
5. Outlet in bathroom didn’t work and not properly attached to the wall
6. Mattress placed on top of old, fraying, exposed box spring (no bedding covering it).
7. There was some kind of loud chirping insect in the room (cricket?) that began at lights out.
I know times are tough but this place needs a complete remodel or they need to decrease their price to stay. The overall rating of “8” is pretty misleading.

Our stay was two evenings at $180/night
Staff at the front entrance were usually gone. When they showed up, they communicated poorly (struggled with English) and were not cooperative or helpful.
The breakfast area was a disaster both mornings, and the food was not edible.
In the 3 days we were staying, the ICE machine was 'broken' all 3 days. NO ICE
Our room was marginal, at best.
The carpeting in the hallways and lobby was dirty
Would Rate Lower If Possible...
I am not planning to ever stay here again.