St Helena Bay Hotel

Hotels
6.6 (336 reviews)
45 Main Road 45 , St Helena Bay , za

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Ocean view
Friendly staff
Great food
Cons:
Understaffed
Maintenance issues
Limited amenities

Categories

Cleanliness
5.99
Mixed reviews regarding cleanliness, with some guests expressing dissatisfaction.
Service
7.46
While staffing issues were noted, many guests appreciated the friendliness and attentiveness of the staff.
Location
8
Positive feedback regarding the location and views.
Room Quality
6.45
Some guests had problems with room amenities and maintenance.
Amenities
4.97
Lack of certain basic amenities like Wi-Fi and essentials noted.
Value for Money
5.94
Guests felt the pricing did not match the experience, suggesting it's more of a guest house.
Food and Beverage
7.99
Many praised the food quality and dining experience.
Overall Experience
5.96
General dissatisfaction due to service and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 17:40

Property Description

Luxurious Accommodation Options
Experience a home away from home at our South African coastal hotel. Choose from a range of accommodations, including luxury en-suite rooms and charming self-catering Chalets.

Exciting Amenities
Indulge in our various entertainment options, including 5 fun machines and pool tables. Host your special day at our wedding venue, dine at our A la Carte restaurant, or unwind at the beautiful ladies bar.

Breathtaking Views
Wake up to stunning sea views from your room's balcony and witness both the sunrise and sunset over the Bay - a rare spectacle found in only two places worldwide.

Book now to enjoy a memorable stay with us!

Important information:

Dear visitor, we're currently experiencing drought conditions within this region. Please be aware that certain properties will need to comply with local water usage restrictions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.6
Based on 336 reviews
Cleanliness: 5.99
Service: 7.46
Location: 8
Room Quality: 6.45
Amenities: 4.97
Value for Money: 5.94
Food and Beverage: 7.99
Overall Experience: 5.96
C
Christiaan • solo_traveller • za
7
Seaside Fishing Village Hotel
Pros:

Friendly helpfull front desk & housekeeping staff. Clean rooms & throughout the hotel. The sea view. Quiet atmosphere.

Cons:

The restaurant only serve breakfasts, no lunch or supper options available on site. No comfy lounger chair in room, no safe in room. No access to seafront from the hotel property.

2026-05-16 • via Nuitee
P
Paul • couple • za
9
Great quick stay, no negatives.
2026-05-08 • via Nuitee
D
Donnadue • extended_group • za
9
Excellent Stay!!
Pros:

Amazing stay! The accommodation was clean, comfortable, and beautiful. The staff were incredibly friendly and helpful, especially Benicke, who made the experience even more special with excellent service and hospitality. Highly recommend and would definitely stay again!

Cons:

Nothing.

2026-05-06 • via Nuitee
B
Benicke • couple • za
10
Nice hotel
Pros:

Wonderful stay! Beautiful place, great service, and very welcoming staff. A special thank you to Benicke for the excellent hospitality and friendly service. Highly recommended!

Cons:

Nothing

2026-05-06 • via Nuitee
D
Donnadue • extended_group • za
9
Enjoy the stay
Pros:

Fantastic experience! The hotel was spotless, comfortable, and had such a relaxing atmosphere. Benicke and the team were incredibly helpful and made our stay truly enjoyable. Would definitely return!

Cons:

Nothing

2026-05-06 • via Nuitee
V
Van Zyl • solo_traveller • za
9
2026-05-04 • via Nuitee
T
Tier • family_with_children • za
5
In my opinion the Hotel was not able to met my expectation and therefore had to withdraw earlier
Pros:

Never introduced to the dinning room.

Cons:

None.

2026-05-04 • via Nuitee
B
Brendan • solo_traveller • za
4
TIME FOR UPDATES
Pros:

Staff are very friendly and so accommodating.

Cons:

Floors in the room where dirty, bed sheets where stained, glasses on arrivals where dirty. The room itself was not as per advertised, we viewed the family rooms online and the room we where given was not even on the app. Bathroom need a serious clean up, ventilation also needs to be looked at, along with a shower curtain so the bathroom floor isn't full of water after a shower.

2026-05-04 • via Nuitee
K
Killian • couple • za
6
2026-05-03 • via Nuitee
N
Nyakabau • couple • za
10
Awesome
Pros:

I got an excellent service from Brooke, Janel and Benicke. They are so friendly

Cons:

Nothing

2026-05-03 • via Nuitee
D
dlamini • couple • za
3
Wasted my money but it better than sleeping on the road
Pros:

We didn’t like anything about the property. The property still needs more renovations and complete the building plan cos what on the pictures online is not exactly when u arrive there

Cons:

What they advertised online is not what we get when we arrived. Worse we had to use the back door to enter into our room cos the front door has a problem. Only one chair in the room, no table to use for eating and there was no microwave and ironer. The view was disappointing maybe bcos I’m coming from a proper sea view in Gordon’s Bay. IT IS NOT A HOTEL but it more of a Lodge or guest house.

2026-05-02 • via Nuitee
J
Johan • solo_traveller • za
1
Bad experience
Pros:

Nothing to like.

Cons:

We were given room 13. The room offered after we asked another room, did not have a sea view. We also had to move from one room to another between the Saturday and Sunday. Obviously we prevered to look for another place to stay. They are also revamping. Someone died in the place the previous day. This was a terrible experience.

2026-05-02 • via Nuitee
M
Monica • extended_group • za
5
2026-05-02 • via Nuitee
E
Edwellyn • couple • za
7
2026-04-27 • via Nuitee
I
Iviwe • family_with_children • za
2
Pros:

Breakfast was bad and only one person who was serving poor experience. Location easy to find.

Cons:

There was not enough cutlery for a stay no refill of coffee,no microwave worst of them all not even a sanitary bin at the bathroom not even a bin at all and why on website does not say that the pool is under construction. No gate at all.

2026-04-26 • via Nuitee
S
Steven • couple • za
1
BAD
Pros:

All about BAD!!!!!!!

Cons:

NOTHING!

2026-04-21 • via Nuitee
E
Eliz-mari • family_with_children • za
8
2026-04-20 • via Nuitee
E
Enslin - 01 • extended_group • za
8
2026-04-18 • via Nuitee
M
Mandy • couple • za
3
2026-04-13 • via Nuitee
S
Sipoyo • couple • za
10
2026-04-13 • via Nuitee