Beta Service Apartment

Hotels
•
Independent
8 (20 reviews)
Financial Park, Level 3, Main Office Tower, Labuan, 87000 , Labuan , MY
60-87-453333

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Children allowed

Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Fitness facilities
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Clean areas
Cons:
No hot water
Outdated facilities
Parking issues
Privacy concerns
Cockroach sighting

Categories

Cleanliness
7
Cleanliness was mentioned as a positive aspect, but the presence of a cockroach was a concern.
Service
7.5
Staff were noted as friendly, with no outstanding negative comments on service.
Location
8
Location was repeatedly noted as a positive feature, being close to malls and overall nice.
Room Quality
6.5
Spacious rooms with good views are a plus, but issues with maintenance and outdated facilities affected the score.
Amenities
5.5
Amenities received mixed reviews, with some positives for space and views, but overshadowed by the lack of hot water.
Value for Money
6.5
Guests were generally satisfied with the room sizes and location, but some amenities issues and maintenance concerns affected the value perception.
Privacy
5
Concerns about the visibility into shower areas from outside negatively impacted guests' sense of privacy.
Overall Experience
7
Most guests enjoyed their stay despite some issues, signaling a generally positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 00:20

Property Description

Relaxation and Recreation
Enjoy a refreshing dip in the outdoor pool or break a sweat in the fitness center.

Convenient Amenities
Benefit from complimentary Wi-Fi, concierge services, and a hair salon.

Business and Comfort
Make use of the business center, enjoy express check-in, and experience a seamless 24-hour front desk service.

Experience a delightful stay at Beta Service Apartment, perfectly located in Labuan's heart, just steps away from Financial Park. Book now for an exceptional getaway!

Important information:

  • The property is professionally cleaned.
  • At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination.
  • The negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBU

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide a negative COVID-19 test result

  • Covid

    COVID-19 vaccine must have been received a minimum number of days before check-in: 14

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Covid

    Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours

See all policies

Location

Guest Reviews

8
Based on 20 reviews
Cleanliness: 7
Service: 7.5
Location: 8
Room Quality: 6.5
Amenities: 5.5
Value for Money: 6.5
Privacy: 5
Overall Experience: 7
C
Chong Tsuey Yuh
10
Pros:

The furniture quite old and weird smell

2022-11-22 • via Nuitee
A
Ayu
10
Pros:

Good view

2022-09-19 • via Nuitee
Z
Zohari
8
Pros:

It was quite a nice and cozy place and spacious. The view was fantastic facing the sea and quite comfortable eventhough the property is a bit old.

2020-03-18 • via Nuitee
V
Verified traveler
10
Pros:

It's comfortable to come with family.

2020-02-21 • via Nuitee
N
NUR ARIANAVIYAH
6
My review for Beta Apartment
Pros:

So - so. They have to improve the clean-service, my sofa smells so bad!

2020-01-02 • via Nuitee
V
Verified traveler • family
8
Pros:

All of the properties are well except for the iron

2019-09-08 • via Nuitee
J
JAMALHM • family
10
Pros:

Location was excellent close to the shops and restaurants. Rooms was fine but when we enter we smell Durians where my wife did not like to eat durian or the smell of durian. Bath towels look very very old and smelly. Rooms AC works very well and it was cold. Others were ok.

2019-07-15 • via Nuitee
V
Verified traveler
10
Great stay
Pros:

Great view and the rooms are awesome.

2019-07-09 • via Nuitee
H
HELEN
10
A one-stop paradise in Labuan
Pros:

It was amazing with spacious room & spectacular view from above. It was comfortable as there is shopping mall within the building including duty-free shops so we don't have to shop elsewhere.

2019-05-18 • via Nuitee
V
Verified traveler • family
4
Pros:

Need renovation, the property is old, dirty, event all the furniture old

2019-04-02 • via Nuitee
R
Rosni
10
Pros:

The room was beautiful, spacious and clean. Wonderful place to stay.

2019-03-19 • via Nuitee
V
Verified traveler • family
8
Pros:

the property is good

2018-12-25 • via Nuitee
V
Verified traveler
8
Great but could be improved.
Pros:

The apartment room is great, the design is very modern, although the air conditioners in the bedrooms could have been strategically placed (for more comfort, the air-conds could have been placed facing the beds). The facility such as the swimming pool was nice, although the service counter could have been more informative about their facilities such as the opening and closing time, cards needed to get into the facilities, etc, especially during check-ins. There should be a signage stating the opening and closing time of the facilities. During cleaning of the pool, there should be a sign stating so outside in which the service counter should also be aware of this so they could also help inform the guests. The overall hospitality was not so bad, although it could be improved.

2018-12-23 • via Nuitee
F
Friend • family
8
Pros:

Sofa need changing...smelly but ovrall service ok.need proper cleaning

2018-12-15 • via Nuitee
V
Verified traveler
10
Best Place to stay
Pros:

The best place to stay. We really love it. Next time we will come back again. Thank you beta!

2018-08-25 • via Nuitee
V
Verified traveler
6
lack of maintenance for drainage
Pros:

Got water ponding inside bathroom, inform to reception to do repair after 20 minutes

2018-07-04 • via Nuitee
G
Geoff
8
Nice view
Pros:

I always choosed Beta Apartment when visiting Labuan because its better then room only. It remind me of my own apartment.

2018-05-04 • via Nuitee
A
ana
6
strategic location
Pros:

easy to find food..in the middle of town...banyak kedai chocolate...

2018-04-08 • via Nuitee
V
Verified traveler
2
Bad service and lousy apartment
Pros:

No currenct electric and The air con not cool .....almost 3days.....till the night the aircon start not cool and 2days no electric....my kids and my family can’t sleep well for 2days.....the facilities very old and the cupboard got bad smell.....the floor also tidy...we use slipper in the dinning room........the water heater for shower....sometimes not hot....and the hotel no respond anything and any feedback to us when no electric coming for that 2days....no next time for me........

2018-03-25 • via Nuitee
W
winson
6
Old hotel
Pros:

Hotel is too old and no maintain at all, room dirty like few year no ppl stay.

2018-03-21 • via Nuitee