Springs Hotel Ulaanbaatar

Hotels
7.8 (329 reviews)
Olympic street 2A , Ulaanbaatar , mn

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Service
Cons:
Room Quality
Food and Beverage

Categories

Cleanliness
8.05
Hotel is clean, although one room had a strong smoke smell.
Service
8.55
Staff is friendly and helpful, providing good recommendations.
Location
9.05
Excellent location, close to major attractions and restaurants.
Room Quality
7.05
Rooms are basic; some complaints about noise and bed comfort.
Amenities
7.55
Limited amenities noted, but basic needs are met.
Value for Money
7.55
Overall good value, although some costs felt high.
Food and Beverage
6.55
Breakfast options found lacking and extra costs noted.
Overall Experience
8.05
Overall satisfactory stay with good location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:37

Property Description

Prime Location in Ulaanbaatar City Centre
Experience the heart of Ulaanbaatar at Springs Hotel. Just minutes away from Sukhbaatar Square and Ulaanbaatar Opera House, our hotel offers convenience and comfort for your stay.

Luxurious Amenities for Relaxation and Entertainment
Indulge in a rejuvenating spa massage or maintain your workout routine in our modern gym. For entertainment, visit the nearby IMAX cinema or explore the Central and Shangri La Shopping Malls for a premium shopping experience.

Convenience and Services at Your Fingertips
From a well-equipped business center to car hire services, airport shuttle, and currency exchange, we cater to all your needs. Enjoy complimentary WiFi, parking, and exceptional hospitality during your stay at Springs Hotel Ulaanbaatar.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ULN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 11 years old to 16 years old stay for US$60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 329 reviews
Cleanliness: 8.05
Service: 8.55
Location: 9.05
Room Quality: 7.05
Amenities: 7.55
Value for Money: 7.55
Food and Beverage: 6.55
Overall Experience: 8.05
J
JONGYUN extended_group kr
5
Pros:

위치가 몽골 시내 중심부였던 점, 숙소가 청결하고 아늑했던 점이 좋았음.

Cons:

숙소 이용 당시 숙소 근처의 행사가 많아 밤늦게까지 소음이 심했으나, 소음 신경을 쓰지 않는다면 큰 문제는 되지 않을 듯. 그 외의 것은 만족스러웠음.

2026-01-19 via Nuitee
N
Nikki extended_group au
1
Avoid at All Costs – Unsafe, Dirty, and Completely Unprofessional
Pros:

The location was the only redeeming feature of this stay. Close to everything we needed.

Cons:

From the moment we arrived, we knew we’d made a mistake. The hotel is incredibly dated, dirty, and reeks of cigarette smoke throughout, despite signs threatening a $100 fine for smoking. Clearly, no one enforces it.
Our room was no better. The window was literally held together with tape. A few days into our stay, the ceiling above the shower collapsed while I was using it — dumping plaster and dirty black water on me. When I reported this to the so-called “manager,” his response was, “It’s fine, what do you want me to do about it?” Completely dismissive and indifferent to a serious safety issue.
To make matters worse, I received a message while we were out on a day tour stating that staff were going into our room and moving our belongings to a new room without our permission. There was absolutely no valid reason for this, and no prior notice was given. It was a clear invasion of privacy and made us feel extremely uncomfortable for the rest of the stay.
Then, to top it all off, at checkout they tried to charge me $200 for “ceiling damage” the very ceiling that collapsed on me. Unbelievable.
A colleague was charged a ridiculous fee for make up on a towel, when we refused to pay we were locked in the hotel until they received payment. Incredibly scary as female travellers.
Staff professionalism? Non-existent. One morning around 7:15am, I found front desk staff fast asleep on the couch.
There’s also constant security at the entrance, which you quickly realize is there because of the massage parlour downstairs that only seems to attract male visitors. It creates a very uncomfortable atmosphere for guests.
Bottom line: this place needs a full refurbishment or to be shut down entirely. It’s unsafe, unsanitary, unprofessional, and deeply concerning on multiple levels. On top of that, they’ll try to hit you with random charges when you leave.
Do yourself a favour and stay literally anywhere else there are far better and safer options nearby.

2026-01-19 via Nuitee
S
soh yeon extended_group kr
9
Pros:

시내 한가운데고 광장 근처라 위치 아주 좋음, 건너편에 GS 및 CU편의점 있음
가성비 좋음
도착해서 체크인할때 바로 모든 숙박비 결제함
체크아웃 시 직원이 직접 방을 체크하러 올라가서, 한 5분 정도 기다려야하니 참고하세요.

2026-01-19 via Nuitee
B
Bayanmunkh solo_traveller mn
5
2025-11-19 via Nuitee
H
Hyun family_with_children kr
1
Pros:

조용

Cons:

노후시설

2025-11-19 via Nuitee
D
David solo_traveller gb
7
Perfectly adequate if not fancy hotel room for a business trip
Pros:

The hotel location was good for my work and the room layout suitable with a desk to work at and a clean bathroom. The room was quiet and the bed was comfortable, but it was hot, even with the radiator turned off. This could be partially corrected by opening the window, but it then became nosiy and eventually too cold. The foyer was fairly spartan and dining facilities were provided by adjoining chinese or japanese restaurants in the same building.

2025-11-05 via Nuitee
Y
Yue Lin solo_traveller sg
10
Pros:

I have been coming to mongolia for over a decade and always stay here. Excellent location within walking distance of sukhbaatar square, and some nice new cafes have opened nearby as well. Also close to favourite jazz bar Fat Cat and good restaurants such as Veranda, Silk Road, Fat Hen. Across the road from Shangri-la mall. Very clean; good breakfast. Steady wifi.

2025-11-03 via Nuitee
B
Baptiste family_with_children gb
8
2025-11-02 via Nuitee
B
Buren solo_traveller mn
6
2025-10-31 via Nuitee
E
Elizabeth family_with_children gb
7
We stayed 3 nights and our stay found it satisfactory
Pros:

The situation of the hotel was good and it was clean

Cons:

Beds were harder than we like and sundries (water, tea, Coffee and sugar) were not fully replaced

2025-10-24 via Nuitee
Z
Zeliang solo_traveller cn
10
2025-10-09 via Nuitee
S
Satoshi extended_group jp
6
ビジネス!
2025-10-08 via Nuitee
T
Tomoyasu
10
Pros:

賑やかな場所にあり買い物、食べるにも便利。ホテル内に居酒屋があり日本から堪能な女性がいました。ホテルスタッフも英語堪能で親切

2025-10-05 via Nuitee
M
Minami solo_traveller jp
8
2025-10-05 via Nuitee
M
Minami solo_traveller jp
8
2025-10-05 via Nuitee
L
Linchang solo_traveller cn
1
不好
Pros:

位置好

Cons:

加钱

2025-10-02 via Nuitee
P
Pier Giorgio extended_group it
9
2025-10-02 via Nuitee
J
Junghwan solo_traveller kr
7
2025-10-02 via Nuitee
S
Sagadiyev solo_traveller kz
8
2025-09-30 via Nuitee
G
Gloria couple us
10
Perfect Place to Stay: Professional Staff, Facilities, Location
Pros:

We loved this hotel. Location was an 8 minutes walk to Sukhbaatar Square, the main square in the city. The Tourist Information in the Square is friendly and helpful and the young man who helped me spoke top English. For an extra 5 minutes you get the Genghis Khan Museum, which is excellent, well organized and displayed.
The Executive Manager with flawless English and enthusiasm, recommended a fabulous lunch restaurant with generous portions of home cooked food, local and delish. She was always available for advice with a smile.
Room had everything we needed. The best hotel we stayed in our 3 country trip!

Cons:

Nothing.

2025-09-29 via Nuitee