Hotel de Yama, Hakone Lake Side

Hotels
•
Independent
9 (142 reviews)
80 Motohakone, Hakone, Kanagawa-ken, 250-0522 , Hakone , JP
81-46083-6321

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Facilities

Meeting rooms
Fireplace in lobby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Elevator
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Accommodating Staff
Beautiful Views
Cons:
Musty Air
Dining Reservation Issues

Categories

Cleanliness
8.25
Some reviews mentioned cleanliness positively, but there were concerns about musty air, indicating a need for improvement.
Service
9.75
The staff was frequently praised for being accommodating and friendly.
Location
9.25
The location received very positive feedback for its scenic views and access to attractions.
Room Quality
9.25
Rooms were described as large and comfortable with fantastic views.
Amenities
9.25
The amenities, especially the onsen, were highlighted as excellent.
Value for Money
8.75
Overall quality suggests good value, but reservations issues limited dining options.
Food and Beverage
8.25
Dining experience noted positively but with specific complaints about the timing of the service.
Overall Experience
9.25
Guests expressed a thoroughly enjoyable experience with a few minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 14:50

Property Description

Relaxation and Dining Options
Pamper yourself with onsite massages and enjoy the view from the terrace and garden. Indulge in delicious meals at the hotel's 2 restaurants, or opt for room service and snacks from the coffee shops. Don't miss out on the bar/lounge for a refreshing drink.

Modern Amenities and Services
Benefit from complimentary wireless internet, concierge services, and gift shops. The hotel also offers dry cleaning, a 24-hour front desk, and luggage storage. With conference space and meeting rooms totaling 3305 square feet, it's ideal for events.

Prime Location and Comfortable Stay
Conveniently situated in Hakone, Hotel de Yama, Hakone Lake Side offers air-conditioned rooms with balconies/patios, flat-screen TVs, and free Wi-Fi. Explore nearby attractions like Lake Ashi and Hakone Shrine, ensuring a memorable stay. Ready to experience luxury? Book now for an unforgettable getaway!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

9
Based on 142 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 9.25
E
Edrian
10
Pros:

Very accomodating Staff

2025-10-08 • via Nuitee
J
Janice
10
Pros:

Beautiful hotel! The location is amazing! It is on a mountain and the views are incredible. 5 minute walk to the peace tori! Our room had an amazing view of lake ashi and mount fuji!

2025-10-07 • via Nuitee
D
Dana • friends
10
Pros:

Love the staff and the Japanese breakfast.

2025-10-01 • via Nuitee
O
Olivia • partner
10
Pros:

Rooms were very large and had a fantastic lake view! Very clean with many amenities included, my favorite being their traditional onsen. It is open very early in the morning and late at night. It had everything you needed and the outdoor onsen was extremely relaxing and refreshing after a long day hiking. Additionally, I have sensitive skin and my skin did not react to their onsen water, unlike the onsen I tried in Gora. So safe for sensitive skin people! Staff was extremely friendly and responsive. The only downside was that there were 2 high end restaurants that required reservations. Most places in town close at 5pm, so those restaurants were really our only options. However, they had not a single reservation open for the entirety of our staff. We ended up having to walk a mile (in the dark w/ flashlights) to the convenience store every night (~6pm) for dinner. So maybe try to book reservations ahead of your stay! But their amenities and onsen made it very worthwhile!

2025-09-30 • via Nuitee
Y
Yolanda
10
Pros:

Fue una bonita estancia, los jardines, la vista al lago, el servicio de transporte que te brinda el hotel, excelente todo!!

2025-09-27 • via Nuitee
H
HIDEO
10
Pros:

落ち着いた雰囲気のいいホテルで、おすすめです

2025-08-20 • via Nuitee
P
Patrik
10
Pros:

Beutiful!

2025-08-13 • via Nuitee
?
??
10
Pros:

スタッフ対応が親切で温かみがあった

2025-08-10 • via Nuitee
L
Leslie
6
Pros:

It is OK. It has a nice location but the hotel is in great need of renovation and modern upgrading. The air in hallways and room was musty probably due to fungus in walls and carpets.

2025-08-05 • via Nuitee
ふじお • family
8
Pros:

、快適でした

2025-08-02 • via Nuitee
T
Takashi
10
ホテルも周辺も快適に過ごせます。
Pros:

箱根港まで無料の送迎バスがあるので、ホテルに早めに到着して周辺を探索するにも最適だと思います。
夏でも涼しいので、避暑にはうってつけです。

2025-08-02 • via Nuitee
A
AKIRA • partner
10
Pros:

スタッフに周辺の美術館について質問したところ、不明な点もきちんと調べて教えていただけた。

2025-08-02 • via Nuitee
K
Kanako • family_with_children
4
Pros:

ゆったりされる方にはいいけど、子連れの方にはおすすめしない。食事にこだわってコース料理なのはわかるけど、大人の食事の提供が遅過ぎて子どもが飽きてしまう。また部屋での食事をお願いしたら、子ども向けのメニューは一切なし。ホテルとしてのこだわりは大切だと思うけど、子連れを受け入れているのなら、フォローできるようにはして欲しい。
食事だけが不満で、それ以外は満足です。

2025-07-30 • via Nuitee
J
James
10
Beautiful hotel
Pros:

I really enjoyed my time at this stately hotel. The staff are beyond helpful, the room was very comfortable, and the baths were just what I needed after a long day exploring the region. The restaurant was able to accommodate my gluten-free needs for breakfast and the shuttle bus from Motohakone was great. This is a region that needs to be experienced and this is the place to do it in comfort.

2025-07-29 • via Nuitee
ともみ
10
Pros:

贅沢な時間を過ごせました。

2025-07-25 • via Nuitee
J
Jinhu • family
8
Pros:

The view from the room is beautiful. Good experience with the public bath onsen, first time for my son, he enjoyed it. Great staff, very nice and polite.
Loved everything except the noise from the bath tub and sink.

2025-07-13 • via Nuitee
R
Richard • partner
10
Pros:

nice location and beautiful hotel. excellent transit between hotel to local center. great services.

2025-06-28 • via Nuitee
すずき
8
Pros:

和食が素晴らしい

2025-06-27 • via Nuitee
?
??
10
Pros:

スタッフの心配りがとても素晴らしい。

2025-06-14 • via Nuitee
ゆうま • partner
10
Pros:

接客も良く、食事も美味しくいただきました。

2025-05-28 • via Nuitee