Mirage Al Salam Hotel

Hotels
6.7 (155 reviews)
Al Salam Road , Al Madinah , sa

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Cooperative staff
Perfect location
Cons:
Cleanliness issues
Small room size

Categories

Cleanliness
5.69
Several reviews highlighted cleanliness issues including hot water issues, dirty bathrooms, and general lack of hygiene.
Service
7.66
Some reviews noted very friendly and helpful staff, but there were also complaints about arrogance and lack of basic respect from certain staff members.
Location
8.7
Multiple reviews praised the hotel's location, being very close to significant sites like Masjid e Nabwi.
Room Quality
6.15
Some reviews mentioned rooms being small or needing renovation; overall considered adequate but not exceptional.
Amenities
5.18
Lack of adequate amenities mentioned, including insufficient power outlets and poor cleanliness.
Value for Money
7.14
General sentiment indicates that value for money is acceptable, though some reviews suggest lack of service quality for price paid.
Food and Beverage
6.19
Mixed reviews on food quality; while breakfast variety could improve, some reviews appreciated the breakfast itself.
Overall Experience
6.86
Despite some shortcomings, the overall experience was rated positively by many guests, highlighting location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:59

Property Description

Luxurious Accommodation
Mirage As Salam Hotel in Al Madinah offers a luxurious stay with air-conditioned rooms featuring flat-screen TVs and free WiFi. Each room is equipped with a private bathroom and complimentary toiletries for a comfortable experience.

Convenient Amenities
Guests can enjoy the convenience of a kettle in every room and the 24-hour front desk service for any assistance needed during their stay. The hotel's prime location makes it easy to visit popular attractions like The Prophet's Mosque and the Old Bazaar, both within walking distance.

Easy Accessibility
Situated just 14 km from Prince Mohammed Airport, Mirage As Salam Hotel provides easy access for travelers. Book your stay now and experience exceptional hospitality in the heart of Al Madinah.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.7
Based on 155 reviews
Cleanliness: 5.69
Service: 7.66
Location: 8.7
Room Quality: 6.15
Amenities: 5.18
Value for Money: 7.14
Food and Beverage: 6.19
Overall Experience: 6.86
N
Nasser • couple • sa
1
أرجو الاهتمام وحسن التعامل مع ضيوف الرحمن
Pros:

القرب

Cons:

العمالة سيئة للغاية

2026-02-14 • via Nuitee
M
Mohd Fauzi • family_with_children • my
1
Pros:

Rude

Cons:

Very rude

2026-02-14 • via Nuitee
M
Mohammed • couple • sa
7
2026-02-13 • via Nuitee
M
Muhammad Nabeel • family_with_children • pk
9
2026-02-11 • via Nuitee
M
Mahmood • extended_group • om
10
2026-02-08 • via Nuitee
M
Mohamed • extended_group • sa
8
2026-02-08 • via Nuitee
M
Mohamed • family_with_children • eg
7
Pros:

أقامه هادئة ومريحة

2026-01-28 • via Nuitee
A
Alkawaz • family_with_children • iq
7
Pros:

القرب من المسجد النبوي و نظافة الاسرة

Cons:

مساحة الغرفة ضيقة جداً لثلاث أسرة و لا تتسع لحقائب 3 أشخاص لا يوجد شباك في الغرفة

2026-01-26 • via Nuitee
M
M • family_with_children • sa
10
2026-01-24 • via Nuitee
غاده • extended_group • om
2
لا انصح به للعائلات ..للشباب فقط
Pros:

المكان قريب نوعاً ما ..لكن الغرفه ضيقه والنظافه معدومه تحت السرير بقايا طعام الناس السابقين ..الحمام ضيق
الغرفه لا تصلح للعائلات

Cons:

كل شي سئ ..المبلغ مرتفع مقابل غرفه غير نظيفه

2026-01-24 • via Nuitee
A
Abdullahi • extended_group • us
9
Pros:

It was extremely good

Cons:

Left and food

2026-01-20 • via Nuitee
A
Abdul Mumin • couple • us
5
The cleaning of the room and the breakfast
Pros:

I didn't like the food for breakfast .

Cons:

The whole breakfast was not good.

2026-01-20 • via Nuitee
M
Muhammad Muneeb • solo_traveller • ca
1
2026-01-20 • via Nuitee
M
MOHAMMAD • extended_group • us
1
Unclean place. Rude cold uninterested unavailable front desk
Pros:

Unclean place. Rude cold uninterested unavailable front desk

Cons:

Unclean place. Rude cold uninterested unavailable front desk

2026-01-19 • via Nuitee
وعد • family_with_children • sa
1
سيئة
Pros:

حراس الامن ممتازين
الاستقبال ممتاز
العمال جيدين جدا

Cons:

الغرف غير نظيفه والحمام فيه رائحة سيئة الستائر مليئة بالغبار والحمام فيه حشرات الغرفه ضيقه والمفارش غير نظيفه

2026-01-19 • via Nuitee
Y
Yasmeen • couple • gb
4
2026-01-19 • via Nuitee
M
MUHAMMAD JAVED • family_with_children • sa
7
Very good
Pros:

Shuttle service

Cons:

Very Good waiting area

2026-01-19 • via Nuitee
D
Dider • family_with_children • us
10
The bell boy is a very kind person and also all stuff
Pros:

I didn't take it .

Cons:

Nothing to mention

2026-01-19 • via Nuitee
A
Abdul • family_with_children • sa
6
good
Pros:

need to improve cleanliness and house keeping facilities

Cons:

its biew and nearness from haram

2026-01-19 • via Nuitee
F
FAISAL • extended_group • gb
1
Help people as you charging them lot. Smile as its Sunaty Rasul SAW.
Pros:

stayed 5 days no one cleaned over room even we asked for it few time.
They only gave 4 small 300ml water bottles per day.No one answer phone no matter how many time you ring.

Cons:

They said your check out be same time as you checked in. But it was 2 hours earlier. Noone seems to smile as it customer service they all got rude faces. Never will use them again. remote control was dirty and it has no cover AC never worked properly. Tv was not smart. Wifi was rubish. Safe dont open. Bulbs were flickring.Broken wardrobe. See pictures.

2026-01-19 • via Nuitee