Tru By Hilton Lancaster East

Hotels
•
Tru by Hilton
8.4 (1396 reviews)
2320 Lincoln Highway East , Lancaster , us
+1 717-399-3100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Breakfast inconsistency

Categories

Cleanliness
7.65
Mixed reviews; some cleanliness issues were noted.
Service
9.15
Staff described as warm and accommodating.
Location
9.15
Great location, close to many attractions.
Room Quality
8.15
Rooms were clean but some small and noisy.
Amenities
8.65
Good amenities including pool and fitness room.
Value for Money
8.15
Slightly expensive but generally good value.
Food and Beverage
7.65
Breakfast received mixed reviews; could be improved.
Overall Experience
8.65
Overall a great experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:42

Property Description

Modern Amenities and Convenient Location
Tru By Hilton Lancaster East, Pa offers a modern fitness center, indoor pool, and free WiFi throughout the property. Located just 300 meters from the popular Amish Farm and House, it provides easy access to nearby attractions.

Comfortable Accommodations
Each guest room at Tru By Hilton Lancaster East features a refrigerator and flat-screen TV for your convenience. The 24-hour front desk, gift shop, and laundry facilities add to the comfort of your stay.

Delightful Breakfast Options and Nearby Attractions
Start your day with a customizable breakfast at the build your own breakfast station. Explore Dutch Wonderland just 1.1 km away or visit Central Market 9 km from the property. Book your stay now for a memorable experience!

Important information:

Please note, guests must be at least 21 years old to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Location

Guest Reviews

8.4
Based on 1396 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.65
Overall Experience: 8.65
G
Griffith • solo_traveller • us
9
Pros:

Great value and location

Cons:

Very Soft pillows

2026-09-10 • via Nuitee
R
Reband • family_with_children • us
10
2026-09-08 • via Nuitee
C
Chuck • solo_traveller • us
1
2026-09-08 • via Nuitee
I
Idania • solo_traveller • us
7
2026-09-08 • via Nuitee
H
Hayman • family_with_children • us
10
Pros:

Ok

Cons:

Ok

2026-09-08 • via Nuitee
S
Sonia • couple • us
10
2026-09-08 • via Nuitee
R
Ritika • couple • us
10
2026-09-07 • via Nuitee
K
Kristie • couple • us
8
Overall it was a very good stay!
Pros:

Location was excellent! Right near all the shopping and restaurants.

Cons:

Walls are thin and we could hear the people above us like they were in the same room.

2026-09-07 • via Nuitee
M
Matteo • family_with_children • it
7
Economico
Pros:

Camera grande, parcheggio gratuito, posizione perfetta per gli spostamenti. Staff molto accogliente

Cons:

Servizi scarsi e pulizia approssimativa

2026-09-07 • via Nuitee
L
Lori • solo_traveller • us
5
Pros:

Location

Cons:

The breakfast was not good. The food options were minimal, the turkey sausage had a rubber texture/not edible and it took 5 attempts to toast a bagel. The pillows were very flat and flimsy. Very difficult to sleep on. I would recommend bringing your own pillow and going across the street for breakfast at IHop.

2026-09-07 • via Nuitee
M
Michela • family_with_children • it
8
2026-09-06 • via Nuitee
J
john • couple • us
5
2026-09-02 • via Nuitee
T
Tenor1010 • couple • us
3
Neglected hotel. Unless they lower the price not worth staying here
Pros:

Breakfast was very good. Eggs, bacon or sausage, pancakes, yogurt and cereal. Bagels and bread. They even had hot oatmeal.

Cons:

Lots of problems. I have stayed here before, so I knew that the parking in the back was right by the elevator. Usually during the day, the door is open, but it wasn't. Not a problem; I walked around the front and checked in. I was told it should have been open. Went through the back door and got all of my things. Guess what back door did not work with the room key. Had to walk back to the front desk; they told me they were having problems with the door. They said I had to pull up on the handle. This was a fight every time I had to go back into the building. The hallways needed some work; the wallpaper needed to be replaced. I was on the 5th floor and it needed to be vacuumed. The room window was smudged. The next morning, there was no hot water. Called downstairs, and they said they were having problems and let it run. It took half an hour to get warm water. Spoke to the front desk later in the day when we saw there was no hot water again. I was told that something was fixed and let the water run, it would be fine. It wasn't. Again took a long time, about half an hour. That night again let it run took a really long time but finally had hot water. I thought it was fixed. Next morning again had to let it run for over a half an hour so that we could shower. This was a night mare. not staying here this hotel is very neglected. From the back door, to the hot water,

2026-09-02 • via Nuitee
M
Maria • extended_group • us
1
2026-09-01 • via Nuitee
M
Marissa • family_with_children • us
5
Good for a short night stay
Pros:

The location is prime in the area surrounded by shopping food and attractions.

Cons:

The cleanliness wasn’t the best. Shower was dirty, tv was broken but still usable.

2026-08-31 • via Nuitee
S
Selvin • family_with_children • ca
10
2026-08-31 • via Nuitee
P
Perrone • solo_traveller • us
7
Pros:

Location

Cons:

Pillows and problems with ice machine and tv that were eventually fixed!!

2026-08-29 • via Nuitee
A
Aneta • family_with_children • pl
9
2026-08-27 • via Nuitee
R
Rosalind • solo_traveller • us
7
Pros:

Not enough seating in the room

Cons:

Limited convenience

2026-08-27 • via Nuitee
N
Nalanie • family_with_children • us
7
The location was nice as well as the view
Pros:

Location

Cons:

By 8:34am there was barely any breakfast left… and their was a child drink the syrup directly from the bottle

2026-08-27 • via Nuitee