Tru By Hilton Lancaster East

Hotels
•
Tru by Hilton
8.4 (1243 reviews)
2320 Lincoln Highway East , Lancaster , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Breakfast inconsistency

Categories

Cleanliness
7.65
Mixed reviews; some cleanliness issues were noted.
Service
9.15
Staff described as warm and accommodating.
Location
9.15
Great location, close to many attractions.
Room Quality
8.15
Rooms were clean but some small and noisy.
Amenities
8.65
Good amenities including pool and fitness room.
Value for Money
8.15
Slightly expensive but generally good value.
Food and Beverage
7.65
Breakfast received mixed reviews; could be improved.
Overall Experience
8.65
Overall a great experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:42

Property Description

Modern Amenities and Convenient Location
Tru By Hilton Lancaster East, Pa offers a modern fitness center, indoor pool, and free WiFi throughout the property. Located just 300 meters from the popular Amish Farm and House, it provides easy access to nearby attractions.

Comfortable Accommodations
Each guest room at Tru By Hilton Lancaster East features a refrigerator and flat-screen TV for your convenience. The 24-hour front desk, gift shop, and laundry facilities add to the comfort of your stay.

Delightful Breakfast Options and Nearby Attractions
Start your day with a customizable breakfast at the build your own breakfast station. Explore Dutch Wonderland just 1.1 km away or visit Central Market 9 km from the property. Book your stay now for a memorable experience!

Important information:

Please note, guests must be at least 21 years old to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1243 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.65
Overall Experience: 8.65
R
Regina • family_with_children • us
4
Pros:

Staff is friendly

Cons:

The bed is hard and terrible. The front sidewalk was icy and not shovelled.

2026-02-14 • via Nuitee
S
Sutter • couple • us
10
2026-02-13 • via Nuitee
K
Karen • family_with_children • pr
10
2026-02-09 • via Nuitee
O
Ortiz • family_with_children • pr
10
2026-01-30 • via Nuitee
B
Brad • couple • us
7
Great location , great price. Be sure to request a room on the back side of the hotel otherwise you hear trucks all nigh
Pros:

Price and convenience to everything in the area

Cons:

Noise from the highway and staff sleeping as you came down for coffee at 6 am.

2026-01-26 • via Nuitee
R
Richard • extended_group • us
10
Pros:

Staff

Cons:

Lobby games ( not really a big deal)

2026-01-24 • via Nuitee
C
CLAIRE • family_with_children • us
7
I expected more from Hilton and certainly would have enjoyed my breakfast without disagreeable comment from the breakfas
Pros:

Convenient and very visible location

Cons:

Cleanliness. The bathroom was not properly mopped. The phone was very dirty as well as the Tv Remote. Over two days, the hallway on the 4th floor never got vacuumed. The swimming pool was still too cold even though I requested it to be changed. No microwave, no coffee machine in the room. The door was extremely heavy to open.

2026-01-23 • via Nuitee
R
Renee • couple • us
9
Wonderful
Pros:

The lobby area was nice for getting together with friends

Cons:

NA

2026-01-22 • via Nuitee
M
maribel • couple • pr
10
Lugar accesible y para descanso
Pros:

Accesibilidad y tiene alrededor lugares para comer, centros comerciales y cerca las atracciones locales. El desayuno super variado, en especial sus pancake.

Cons:

Todo estuvo bien, pero en beneficio de las personas que tienen sueño liviano pidan habitaciones para parte de atrás.

2026-01-22 • via Nuitee
K
Kerra • couple • us
9
2026-01-22 • via Nuitee
B
Brad • couple • us
8
Good value good location
Pros:

Convenience and cleanliness

Cons:

Room was very small

2026-01-21 • via Nuitee
E
Eyerusalem • couple • us
10
2026-01-20 • via Nuitee
U
urszula • couple • us
5
Pros:

Location

Cons:

Honestly, the hotel itself was okay—nothing fancy, but decent. The rooms were small, with no coffee maker and no closet, which was a bit inconvenient.

I stayed here for a volleyball tournament, and the venue was about 30 minutes away. As a Hilton Honors member, I asked the manager for a late checkout on the last day—just a one-hour extension due to the tournament schedule. The request was refused, which I found rude, especially since the hotel did not seem busy.

Because of this, we had to pack at 6 a.m. and bring all our belongings with us to the tournament. This situation could have easily been avoided if Debbie had been willing to grant a simple one-hour extension.

We didn’t use any hotel facilities and were barely there, as our schedule was very busy—we mostly just slept at the hotel. Overall, I’m disappointed with the attitude of the staff. Otherwise, the hotel itself was decent.

2026-01-20 • via Nuitee
D
Darlene • couple • us
10
Hilton Tru’s always meet my expectations.
Pros:

Well designed rooms. Place to hang clothing, extra shelves to put things. Lot of space to eat breakfast.

Cons:

Pool could be warmer for my liking’s. No big deal.

2026-01-20 • via Nuitee
W
William • couple • us
5
Will not be staying here again
Pros:

Breakfast was fine. Room was small, hair in the shower so we did not use it, lighting was not great, Room was overpriced and the room smelled bad , staff was great and very friendly.

Cons:

Overpriced, room was small, hair in the shower, lighting was poor, room smelled bad

2026-01-20 • via Nuitee
S
Sophia • couple • us
8
Overall it was a great location and son’s birthday was a success!
Pros:

The staff were very friendly and the breakfast in the morning offered so much convenience especially during the snow storm we experienced.

Cons:

The pool wasn’t heated and was freezing cold, it felt like we were outside! The kids complained the entire time.

2026-01-20 • via Nuitee
D
David • family_with_children • us
10
Relaxing and quiet for such a busy strip.
Pros:

Location and the name.

Cons:

Liked everything about it. They had more than enough amenities.

2026-01-19 • via Nuitee
S
Shelly • couple • us
8
Overnight stay
Pros:

Very clean

Cons:

No coffee pots in room,

2026-01-19 • via Nuitee
K
Kathryn • couple • us
7
2026-01-19 • via Nuitee
R
Ronald • couple • nl
2
Waardeloos
Pros:

Receptionistes zijn zeer vriendelijk.

Cons:

Enorme geluidsoverlast in de nacht door verkeer.
Hotel op deze locatie moet voorzien zijn van de juiste geluidswerende ramen.
Bij dit hotel helaas niet en hebben alle ( 4 personen) een zeer slechte nachtrust gehad.
Advies is om dit hotel te vermijden.

2026-01-19 • via Nuitee