Ox Hotel Carlisle

Hotels
6.7 (2453 reviews)
Hilltop Heights , Carlisle , gb
+441228810899

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Cleanliness issues
Outdated facilities
Limited amenities

Categories

Cleanliness
3.95
Multiple reviews highlighted issues such as filthy rooms, dirty walls, and unclean bathrooms.
Service
8.95
Guests praised the friendliness and helpfulness of the staff.
Location
8.95
Several reviews mention a convenient location that suits various travelers.
Room Quality
5.95
Comments about outdated and uncomfortable rooms were prevalent, indicating need for upgrades.
Amenities
4.95
Limited amenities mentioned, including no lift and food options which did not meet expectations.
Value for Money
7.95
Some reviews stated it was good value considering the budget price.
Food and Beverage
5.95
A very slow breakfast service and limited options mentioned, reflecting poor experiences.
Overall Experience
6.95
Overall feedback indicates dissatisfaction with cleanliness and conditions, but some positives noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:51

Property Description

Convenient Location
Situated in Carlisle, Ox Hotel Carlisle offers a prime location near popular attractions like Askham Hall and Thirlwall Castle.

Modern Amenities
Enjoy the convenience of free WiFi, a bar, and complimentary private parking at this 3-star hotel. A 24-hour front desk is available to assist guests throughout their stay.

Delicious Dining Options
Start your day right with a choice of buffet or Full English/Irish breakfast offerings served daily at the hotel.

Book your stay at Ox Hotel Carlisle today and explore the nearby Whinfell Forest and Brougham Castle. With easy access to Newcastle International Airport, your trip is sure to be a memorable one.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.7
Based on 2453 reviews
Cleanliness: 3.95
Service: 8.95
Location: 8.95
Room Quality: 5.95
Amenities: 4.95
Value for Money: 7.95
Food and Beverage: 5.95
Overall Experience: 6.95
V
Valeria • couple • gb
1
Unpleasant
Pros:

Close to shops

Cons:

Room was dirty. The automatic door stopped working. Customer service very bad and arrogant staff

2026-08-08 • via Nuitee
S
Shane • family_with_children • gb
1
Dirty place but the staff members was pleasant
Pros:

Nothing

Cons:

Rooms was dirty had to give back my duvet as it had dirty soiled stains in it
Boogies all over the wall
It’s a dirt hotel

2026-08-08 • via Nuitee
R
Riley • extended_group • gb
2
Staff members are spot on but the hotel as a whole is very run down and just not a nice place to be we even left a day e
Pros:

The staff were really accommodating.

Cons:

The hotel was not great. Missing paint all on the skirting boards. Outside the hotel was a mess there was scrap metal and old fridges just scattered about. The towels smelt really bad luckily we brought our own. For what we payed this hotel was definitely not worth it and a total let down.

2026-08-08 • via Nuitee
M
mark • solo_traveller • gb
7
2026-08-07 • via Nuitee
D
Dawson • couple • gb
9
Very quiet
Pros:

Breakfast was excellent

2026-08-07 • via Nuitee
M
MALCOLM • solo_traveller • gb
7
A good place for a group get together on a budget.
Pros:

This is an ideal tradesmans stopover on route to Scotland. The bar was really well priced and spacious, the rooms fine and plenty of parking - easy to get to from the motorway.

Cons:

Good bar with plenty of space and good prices.

2026-08-06 • via Nuitee
L
lloyd • family_with_children • gb
7
Good place for the money. You get what you pay for but overall no fault found.
2026-08-06 • via Nuitee
C
Carla • solo_traveller • it
8
Un buon punto di appoggio a Carlisle
Pros:

Un albergo semplice e onesto, con un buon parcheggio e molti servizi a disposizione. Camere essenziali ma confortevoli

Cons:

Non vicinissimo al centro che comunque è raggiungibile a piedi con una camminata di 10/15 minuti

2026-08-05 • via Nuitee
S
Samantha • couple • im
4
Was OK for a one night short stay
Pros:

Didn't have any

Cons:

Could have been cleaner, bathroom needs updating and also room furniture tatty.

2026-08-05 • via Nuitee
E
Elisabeth • couple • fr
7
2026-08-05 • via Nuitee
J
Jones • solo_traveller • gb
7
Cheap and cheerful
Pros:

Easy access

Cons:

As above

2026-08-05 • via Nuitee
D
Dan • family_with_children • cz
4
A bit running-down hotel with rooms of different categories, wifi connection is not in all rooms
Pros:

It is a bit running-down hotel with rooms of different categories.
Free parking is fine.

Cons:

Our room was one of those less lucky ones - it was a small room with shabby furniture and shaking uncomfortable beds.
The bathroom does not have the nice shower unit as advertised in the presented photos, but a shabby worn-out bathtub.
The worst thing for travellers in need of internet - WIFI CONNECTION IS NOT IN ALL ROOMS, as the receptionist told me when I asked, although the hotel on Booking.com advertises free wifi. So I had to go to the reception area to get online, quite annoying when you are tired after a long day travelling...
The view out of our room was quite scary - dense bushes and wasteland.

2026-08-05 • via Nuitee
B
Brsgg • solo_traveller • gb
10
Pros:

Brilliant

Cons:

Nothing

2026-08-05 • via Nuitee
G
Geoffrey • couple • nz
7
Quite good once you get through the front door
Pros:

Nice room and good breakfast

Cons:

Poorly sign posted
Looks run down at the entrance
Having to put a one pound deposit up in case of damage

2026-08-04 • via Nuitee
A
Alexzandra • solo_traveller • gb
10
Short comfortable pleasant.
Pros:

Location staff facilities. Parking.

Cons:

Nothing.

2026-08-04 • via Nuitee
S
Steve • solo_traveller • gb
1
Avoid at all costs
Pros:

Nothing

Cons:

This hotel is a disgrace, and nothing like it is portrait in the listing. It doesn't have the facilities it claims, the staff are stubborn and unhelpful, nothing works, the whole place is a disfunctional, badly managed. Run down shambles. I refused to stay, even if it meant the possibility of losing my money!

2026-08-04 • via Nuitee
W
Warman • solo_traveller • gb
1
Don't stay here
Pros:

The staff were helpful

Cons:

The place was grubby there was tea or coffee stains down the wall . We had people begging for cigarette. .the building was run down the handles on the door were very grubby

2026-08-04 • via Nuitee
M
Michael • solo_traveller • ie
2
2026-08-04 • via Nuitee
C
Christopher • couple • gb
10
2026-08-04 • via Nuitee
M
Martyn • solo_traveller • gb
9
Good value hotel just outside the centre of Carlisle.
Pros:

I wasn't quite sure what was happening with this hotel. It looked like a hotel that had closed a while ago and then been purchased by another hotel chain who were trying to get it going again and make a go of it. Anyway, I received a nice welcome when I arrived and my room was absolutely fine. I had a meal in the bar which was fairly basic but well cooked and very nice, and a couple of pints of real ale. I was on my own, backpacking the Cumbria Way which ends (or starts if you're doing it the wrong way round - like me) in Carlisle. So it was good value and perfect my needs.

Cons:

There could have been a better sign at the entrance from the main road. I walked past it initially 100m and had to walk back.

2026-08-04 • via Nuitee