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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Luggage storage
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Fax/photocopying
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Soundproof rooms
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Delivered food - securely covered
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Television in common areas
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Free wired internet
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Golfing on site
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
Review Highlights
Categories
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Property Description
Convenient Location and Connectivity
Westciti Caroco Aparthotel in Croydon offers easy access to popular London train stations, making travel a breeze.
Fully-Equipped Apartments
Enjoy the convenience of fully-equipped kitchenettes, dining areas, and complimentary WiFi in all apartments for a comfortable stay.
Communal Facilities and Services
Unwind in the guest lounge, keep up with your workout routine in the gym, and start your day right with a complimentary continental breakfast.
Book now for a seamless blend of comfort and convenience at Westciti Caroco Aparthotel.
Additional Information
Garden Suites: All of our Garden Suites are located at the rear of Caroco Aparthotel, offering a quieter and more peaceful stay.
1-Bedroom & 2-Bedroom Apartments: These are located next door to Caroco Aparthotel.
All guests for serviced apartments and Garden suites must check in at the Caroco reception before being directed to their accommodations.
Check-in & Check-out
Smart Check-in Process: Guests receive contactless digital key information by text/email by noon on the day of arrival. You can check in any time after 2:00 PM using this information.
Reception Hours: Reception is manned until late at night should you require assistance.
Check-out: Standard check-out time is 11:00 AM. Late check-out may be arranged (subject to availability and extra cost).
Early Check-in: Guests may arrive from 9:30 AM to wait in the lounge area or leave luggage until the room is ready. Early access to rooms may be arranged (subject to availability and extra cost).
Parking
Free on-site parking is available on a first-come, first-served basis and cannot be guaranteed.
Free street parking is available from 5:00 PM – 9:00 AM Monday–Saturday, and all day Sunday.
Housekeeping & Services
A complimentary clean with linen and towel change is provided once per week.
Additional cleaning, linen, and towel services are available for an extra fee.
Important Policies
Group reservations of 3 or more rooms are subject to a nonrefundable cancellation policy.
All buildings have multiple apartments of different shapes, sizes, and levels. Please inform us in advance if you have specific requirements, and we will do our best to accommodate them.
Guests are required to present photo identification and a credit card upon check-in.
Guests under 18 can only check in with a parent or official guardian.
In the event of an early departure or no-show, the property will charge the full amount of the stay.
Hen, stag, or similar parties are not permitted.
As the property is located in a residential area, guests are kindly asked to refrain from excessive noise and note that visitors are not permitted in rooms.
For all 1-Bedroom and 2-Bedroom Serviced Apartments, a £200 refundable security deposit is required at check-in. This will be returned after check-out, subject to a satisfactory inspection of the property.
Acceptance of keys constitutes acceptance of our terms and conditions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for £10 per person per night when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for £25 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The living area was spacious enough to make up for the small bedroom so had our luggage there for the stay. The sofa wasn’t fit for sitting on let alone sleeping which my husband tried to do as the bed felt too cramped.
False advertising as there is 2 parking space available for the entirety of about 3 houses worth of flats and street parking is limited and not free. They also do not make clear the fact that you have to pay a £200 deposit before checking in (which threw me but was returned in the end.) My biggest issue wasn’t the constant smell of weed literally 24/7 for our 3 night stay, but the unacceptable noise level at 2-3am from possibly other guests but most likely, the other residents, as this place seems to be used as some kind of HMO at the same time. Will not be staying here when i need to return in a few months.
I just wanted to add that the maintenance/cleaning
staff were so lovely! A young lady was so nice and polite which was the morning of my birthday after being told to basically deal with the twin bed. I really appreciated being treated in such a kind way after a horrible start.
Also I wanted to mention the fridge had a slight lingering food smell. I didn’t really bother me so much but it caught me off guard every time.
The bed sheets and towels were very clean and nice. It’s a nice self contained room with cutlery,microwave and fridge. The room was clean and bedding crispy white. There is a little shop at reception for drinks and snacks + essentials (wines are overpriced in my view).
We were offered a “nice room”at the second floor and my partner and myself are very tall, so to climb out of bed we had to bend down quite a lot. The spring mattress was awful and quite old I would say. The pillows could be better too.
There is parking for 6-7 cars yet the way in/out is extremely narrow and I had to fold in the side mirrors to manage (something to keep in mind).
The morning breakfast is mainly of packed food such as waffle and croissants) there is fruit and yogurt too. While you make your one coffee and toast your bread slices the cleaning lady is on the side doing her own thing. I found that a bit pushy since while I wanted a coffee, she wanted to clean and organise the tray😌
Very convenient and affordable
Little smaller than expected. Bed was not very comfortable
It was a nice space and comfy bed
Very noisy, walls are thin. The floor was sticky and the back door to the balcony didn’t lock. Poor value for the money spent
The facilities
Outside door being broken on arrival on both rooms .( one did get fixed )
The constant noise from other rooms ALL NIGHT!!!
And was meant to be in the quieter block??
Complained about the noise but nothing done !
2 single beds put together and kept coming apart in the night !
Petit déjeuné inclus, emplacement sympa mais très éloigné de londres. Lit très confortable mais petit pour deux.
Bien qu’inclus, le petit déjeuné est limité en choix.
La climatisation n’a pas fonctionné du séjour malgré nos multiples remontées au personnel : il faisait plus de 24ºC la nuit.
Chambre très mal insonorisé. Lumière beaucoup trop blanche (lumière quasiment d’hôpital).
The break fast is good
The breakfast disappeared rather fast as compared to our previous stay about 18 months ago
Location was good
Heater was not working properly, it didnot have double glazzed window so it was cold throughout our stay. They do ask for deposit
- nettes Personal
- guter Standort
- In beiden Zimmern war es nicht sauber, mit Tendenz zu dreckig
- besonders das Apartment war heruntergekommen und es gab einen Wasserschaden im Bad. Das Deluxe Zimmer war soweit in Ordnung
通往停車場的通道太窄,稍為闊的車子不能駛進去。
La ubicación del hotel está buena porque se ubica en un barrio tranquilo, los colectivos cercanos no llegan a Londres, por lo cual hay que caminar, pero no mucho a la estación del tren y desde allí se llega a todos los lugares deseados en el centro de Londres y alrededores.-
Hay supermercados y negocios en las cercanias donde se encuentra todo lo necesario.-
El desayuno impecable, con todo lo necesario
No es importante pero no pudimos desayunar el día que nos retiramos porque en bufett abria a las 9 y necesitabamos salir antes de ese horario
Parking
No EV chargers, lock had key snapped and was unable to lock. Narrow space to access carpark at the rear scratched the wing mirrors
The location was great, easy access to the train station and not too far from the centre. It was really clean, good decoration, cute breakfast, good shop for snacks, easy check in, good communication from the company; just a nice place to stay and would stay again.
The parking at the back was limited. There is an extremely narrow driveway to get there, we could not use get our car (BMW X1) through it. We were able to park outside on the road and it was fine. However, the parking was a factor to why we booked, so found that disappointing.
Also, we were in room 19 and it was hot as hell. Super uncomfortable, and i run cold but the heat was too much for me, relentless.
Otherwise, it was i enjoyed my stay here.
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