Westciti Caroco Aparthotel

Hotels
7.8 (1719 reviews)
37 Morland Avenue , Croydon , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Luggage storage
Fax/photocopying
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Noise issues
Cleanliness concerns

Categories

Cleanliness
6.8
Concerns about dust and unclean bathrooms were raised.
Service
8.8
Staff was kind and responsive to issues.
Location
8.8
Proximity to train station and quiet area appreciated.
Room Quality
7.3
Some complaints regarding noise and comfort.
Amenities
7.8
Amenities mentioned were adequate but could improve.
Value for Money
7.3
Some concerns about pricing relative to services offered.
Food and Beverage
6.8
Breakfast quality was lacking; some negative comments noted.
Overall Experience
8.8
Guests felt good about their stay, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:21

Property Description

Convenient Location and Connectivity
Westciti Caroco Aparthotel in Croydon offers easy access to popular London train stations, making travel a breeze.

Fully-Equipped Apartments
Enjoy the convenience of fully-equipped kitchenettes, dining areas, and complimentary WiFi in all apartments for a comfortable stay.

Communal Facilities and Services
Unwind in the guest lounge, keep up with your workout routine in the gym, and start your day right with a complimentary continental breakfast.

Book now for a seamless blend of comfort and convenience at Westciti Caroco Aparthotel.

Important information:

Additional Information

Garden Suites: All of our Garden Suites are located at the rear of Caroco Aparthotel, offering a quieter and more peaceful stay.

1-Bedroom & 2-Bedroom Apartments: These are located next door to Caroco Aparthotel.

All guests for serviced apartments and Garden suites must check in at the Caroco reception before being directed to their accommodations.

Check-in & Check-out

Smart Check-in Process: Guests receive contactless digital key information by text/email by noon on the day of arrival. You can check in any time after 2:00 PM using this information.

Reception Hours: Reception is manned until late at night should you require assistance.

Check-out: Standard check-out time is 11:00 AM. Late check-out may be arranged (subject to availability and extra cost).

Early Check-in: Guests may arrive from 9:30 AM to wait in the lounge area or leave luggage until the room is ready. Early access to rooms may be arranged (subject to availability and extra cost).

Parking

Free on-site parking is available on a first-come, first-served basis and cannot be guaranteed.

Free street parking is available from 5:00 PM – 9:00 AM Monday–Saturday, and all day Sunday.

Housekeeping & Services

A complimentary clean with linen and towel change is provided once per week.

Additional cleaning, linen, and towel services are available for an extra fee.

Important Policies

Group reservations of 3 or more rooms are subject to a nonrefundable cancellation policy.

All buildings have multiple apartments of different shapes, sizes, and levels. Please inform us in advance if you have specific requirements, and we will do our best to accommodate them.

Guests are required to present photo identification and a credit card upon check-in.

Guests under 18 can only check in with a parent or official guardian.

In the event of an early departure or no-show, the property will charge the full amount of the stay.

Hen, stag, or similar parties are not permitted.

As the property is located in a residential area, guests are kindly asked to refrain from excessive noise and note that visitors are not permitted in rooms.

For all 1-Bedroom and 2-Bedroom Serviced Apartments, a £200 refundable security deposit is required at check-in. This will be returned after check-out, subject to a satisfactory inspection of the property.

Acceptance of keys constitutes acceptance of our terms and conditions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a residential area, and guests are asked to refrain from excessive noise.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for £10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1719 reviews
Cleanliness: 6.8
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 7.3
Food and Beverage: 6.8
Overall Experience: 8.8
S
Shivani solo_traveller gb
9
Pros:

Value for money, would stay again for work.

Cons:

Not much vegan breakfast options

2026-03-14 via Nuitee
G
Gerald couple fr
8
2026-03-12 via Nuitee
F
Fabio solo_traveller gb
10
2026-03-11 via Nuitee
J
John couple gb
10
Really happy definitely stay again
Pros:

Really well furnished close to everything

Cons:

Breakfast could of Ben better but does the job and it’s free

2026-03-11 via Nuitee
K
Karen couple gb
9
2026-03-11 via Nuitee
D
Daniele family_with_children gb
1
Pros:

Check in very simple

Cons:

Cleaning absolutely poor, the smell absolutely disgusting, people smoking in the rooms and the smell is everywhere in the corridors and rooms, facilities even worse, the shower glass didn't close properly, the main door didn't close properly and we could hear all the noises from outside. People screaming and shouting and fighting at 7 am in other apartments, smashing doors and dropping things on the floor. The location isn't great, the breakfast absolutely poor. For the same price there are better zone in London, closer to city center. I come regularly to London and I've never experienced anything like this.

2026-03-11 via Nuitee
S
Sean couple gb
10
Very good for money
Pros:

Very welcoming and clean

2026-03-10 via Nuitee
L
Li Ping family_with_children gb
7
2026-03-10 via Nuitee
L
Lisa family_with_children gb
9
Pros:

Very friendly, small shop could buy beer and wine ,very accomadating as we had family who came to visit and they were made to feel welcome in communal area 😀

Cons:

A bit noisy at night upstairs but once asleep all well

2026-03-09 via Nuitee
T
Treemars1 family_with_children gb
10
Pros:

Clean, easy to check-in, parking available, close to public transport

Cons:

Nothing to dislike

2026-03-07 via Nuitee
C
Carleen couple gb
10
Lovely stay. I actually come just to get a sleep away from my home as I work there. It’s local and I used to live down t
Pros:

I’ve stayed a few times. This room was lovely!

Cons:

Noise from the garden area. But with the window shut it wasn’t too bad!

2026-03-07 via Nuitee
A
Andrew family_with_children gb
9
2026-03-06 via Nuitee
L
Leo couple gb
10
The stay was grate used this for working away and could also take tool in at night so they was safe
Pros:

Was amazing

Cons:

How modern

2026-03-05 via Nuitee
R
Rachel family_with_children gb
8
Pros:

the room was really nice, clean and well equipped

Cons:

the constant smell of cannibas

2026-03-05 via Nuitee
F
Ferreras Rodríguez couple gb
10
Pros:

La limpieza

2026-03-04 via Nuitee
L
Linnell couple bm
8
2026-03-04 via Nuitee
R
Rico couple nl
7
Pros:

Het appartement had veel voorzieningen! En personeel is zeer vriendelijk en behulpzaam.

Cons:

De douche put was verstopt en konden zij niet direct maken. Ze hadden een tijdelijke oplossing maar daardoor stonk de badkamer een beetje.

Het bed had iets comfortabeler mogen zijn.

Het ontbijt is zelfservice en er liggen wat dingen klaar, hier had van mij wel iets van vleeswaren of eieren bij gemogen.

2026-03-04 via Nuitee
D
Delphin couple gb
10
2026-03-04 via Nuitee
L
Lisa couple gb
7
2026-03-02 via Nuitee
R
Richard couple gb
10
2026-03-01 via Nuitee